Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Teresa Mcinnes - Posted on 04 January 2025
I was in Torbay Hospital for planned surgery and I just wanted to say a great big thank you to everyone who cared for me the surgical staff recovery staff the staff on Ella Rowcroft ward the porters everyone X-ray ct scan too many names to remember I don’t know how they keep cheerful in adversity with what they have to put up with amazing people I cannot imagine a more stressful job for them all and how they cope I felt as if I was the only one who was there yet the ward was full and more waiting to come in I can’t thank them enough brilliant words are not enough they deserve so much better thank you once again for your kindness and support and making my stay so special you all don’t have the recognition and respect that you deserve I know that I couldn’t do your work and still smile amazing words are not enough thank you
Visited Orthopaedics on January 2025
Review titled Torbay Hospital
Replied on 06 January 2025
Dear Teresa Mcinnes, Thank you for leaving your feedback following your recent visit to the Ella Rowcroft Ward at Torbay Hospital. It was lovely to read that you felt comfortable and at ease by the clinical staff, nurses, porters, radiologists and others. Thank you for your kind comments and for taking the time to share your positive experience. Best wishes
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Review titled Caring staff
Rated 5 stars out of 5
by Philippa Warren - Posted on 09 November 2024
My husband had a fall and banged his head badly whilst on holiday so we went to Torbay A & E for a check up. We were away from home and feeling very vulnerable and everyone was welcoming and reassuring. We would like to thank everyone involved who were so kind and friendly and even fed us at 8 pm as we had missed our hotel dinner. The young lady doctor and male nurse in particular were so kind and understanding. Thank you
Visited Accident and emergency services on November 2024
Review titled Torbay Hospital
Replied on 12 November 2024
Dear Philippa Warren, Thank you for taking the time to leave your feedback following your visit to the Emergency Department. I am so pleased to read that you and your husband had a positive experience and that our staff made you feel comfortable and at ease whilst you were here. I hope your husband is recovering well. Best wishes.
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Review titled Wonderful care
Rated 5 stars out of 5
by James Stuart Smith - Posted on 19 November 2024
I received amazing care for my self inflicted condition and nothing was too much bother. I felt safe and cared for and all of the team took care of me. Thank you.
Visited Alcohol screening services on November 2024
Review titled Torbay Hospital
Replied on 20 November 2024
Dear James Stuart Smith, Thank you for your review on your recent visit to Torbay Hospital. I was very pleased to hear that it all went well, and you felt safe and looked after by the staff. Many thanks for your time and again for sharing your kind words. Best wishes.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Andy Williams - Posted on 29 November 2024
Amazing team looked after me throughout the day of my knee surgery. Everyone was happy and energised, even towards the end of their day and despite having to deal with one patient who arrived at lunchtime with a really bad attitude towards the staff. The staff are there to care for you, deserve respect and are true professionals as are the back of house staff who cook, clean and admin. Never thought I'd say this but having surgery here was actually a pleasure. Our thanks again to a brilliant team.
Visited Paediatric Surgery on November 2024
Review titled Torbay Hospital
Replied on 03 December 2024
Dear Andy Williams, Thank you for taking the time to leave your feedback following your knee surgery. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Very good experience at Endoscopy Unit
Rated 5 stars out of 5
by Angela - Posted on 11 December 2024
By nature I am naturally a very nervous and apprehensive person so I was ultimately delighted with the way I was treated at the new Torbay Hospital Endoscopy Unit. It is a pleasant environment with a calm and reassuring atmosphere. I was treated wonderfully well by all of the personnel. I would advise anyone else attending here that there is nothing to be concerned about, it is a brilliant service. Thank you to all concerned.
Visited Diagnostic Endoscopy on November 2024
Review titled Torbay Hospital
Replied on 12 December 2024
Dear Angela, Thank you so much for taking the time to give us your feedback. Lovely to hear that you were treated well by all the staff involved in your care. Thank you also for your advisory. Best wishes.
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Review titled Ready to go unit
Rated 1 star out of 5
by Edward Lilly - Posted on 21 September 2024
Thanks to the Ward Manager the only place we’re ready to go is six feet under. Appreciate the six week stay and the medication. Absolute gratitude for the amazing weight loss. Thank you for showing us what medicine in England is all about.
Visited Neurology on September 2024
Review titled Torbay Hospital
Replied on 07 November 2024
Dear Edward Lilly. Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. With kindest regards.
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Good care in Dunlop ward following a heart attack. All staff including cleaners, catering, healthcare workers, nurses all levels and consultants gave me good care and very helpful with my questions. Also when my daughter came in and asked questions about me, nothing was too much trouble. The choice of food was great and very tasty.
Visited Cardiology on September 2024
Review titled Torbay Hospital
Replied on 06 November 2024
Dear Patient. Thank you so much for submitting your positive experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Wishing you a speedy recovery.
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Review titled mri dept excellent service
Rated 5 stars out of 5
by Andy - Posted on 13 August 2024
dear torbay hospital mri team can I extend my thanks again to you and your team for looking after me sunday 11th at 0910. apologies I didn’t get your names. welcoming, professional, dedicated and efficient are just a few sentiments I wish to also convey. thanks again for an amazing service kind regards andy w tq2
Visited Diagnostic Imaging on August 2024
Review titled Torbay Hospital
Replied on 13 August 2024
Dear Andy, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Thank You!
Rated 5 stars out of 5
by Kyara - Posted on 21 August 2024
I just want to thank the staff members working in A&E and the AMU between the 11th and 13th of August! My partner came in with a very complex history and he was in a really bad way and every member of staff from start to finish was so helpful, so caring and so quick and efficient! They attended to our every need and just did such a fantastic job! We are so grateful and managed to enjoy the rest of our holiday. Thank you again x
Visited Don't know on August 2024
Review titled Torbay Hospital
Replied on 22 August 2024
Dear Kyara, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Great to hear you managed to enjoy the rest of your holiday. Best wishes to you both.
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Review titled Fracture Clinic Reception poor face to face
Rated 5 stars out of 5
by Bill - Posted on 06 August 2024
Reception closed sign up till 0840 this morning yet appointment for 0830. Lady serving- no “good mornings” or even a hello , no smile. Second time didn’t even look at me just stuck her hand out to get the paperwork. Poor Staff to Patient front desk attitude. It’s not hard to smile and be polite
Visited Orthopaedics on August 2024
Review titled Torbay Hospital
Replied on 06 August 2024
Dear Bill, I am so sorry to hear that you had such a disappointing experience. We take all patient experiences and opinions very seriously and would like the opportunity to discuss your experience with you. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can investigate your situation in more detail. You can contact them by calling 01803 655838 or on our 24-hour freephone number 0800 02 82 037. If you get through to the voicemail service, please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards Feedback and Engagement Team Torbay and South Devon NHS Foundation Trust.
Information supplied by Torbay and South Devon NHS Foundation Trust