Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent prompt professional service
Rated 5 stars out of 5
by Peter gilpin - Posted on 08 February 2025
I have suffered greatly with rhuematoid arthritis since August 2024 every step of the way I have been met with a very professional and caring team at torbay hospital taking care that all the information handed out was accurate and keeping Devon square surgery informed,After a recent blood test where my blood count had increased causing me excessive pain and stiffness to my feet ,knees neck wrists and hands I emailed Rhumatology and next day recieved a phone call asking me to attend paignton hospital next day at 10 30am ,I attended and recieved two doses of steroids and a inflammation reducer ,I left home that morning bearly able to walk 4 hrs later I was virtually pain free and now I am able to continue my life with very little discomfort thanks to the prompt work by the staff at torquay hospital Rhumatology deptmany thanks.
Visited Rheumatology on February 2025
Review titled Torbay Hospital
Replied on 10 February 2025
Dear Peter Gilpin, Thank you so much for taking the time to leave such lovely feedback. It is lovely to hear that you received such great care from the whole team and that your pain has eased, allowing you a better quality of life. Best wishes.
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Review titled Pacemaker procedure Thursday 23rd January 2025
Rated 5 stars out of 5
by Steve Essam - Posted on 24 January 2025
Message: Hi, I would just like to say i attended the chest pain ward on Thursday the 23rd January 2025 to have a pacemaker procedure carried out, please can you pass on my thanks to all involved, The cardiologist and her team, the nurse on the night shift who welcomed me to the Chest Pain ward bed 9, also the staff nurse who was doing the day shift, the guy's changing the linen and sorting out the meals and also the young lady who was keeping on top of infection control by keeping the ward absolutely spotless. It was a pleasant experience i was treated with respect at all times and made to feel very at ease. Again please pass on my thanks to those i have mentioned and also to all the staff who were on duty that day. Kind Regards Steve Essam.
Visited Cardiology on January 2025
Review titled Torbay Hospital
Replied on 24 January 2025
Dear Steve Essam, Thank you for taking the time to leave your feedback following your procedure. I am so pleased to read that you had a great experience and that our staff made you feel comfortable and at ease during your stay. I have passed this feedback onto the team, and I am sure it will make their day. I hope that you are recovering well. Best wishes
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Teresa Mcinnes - Posted on 04 January 2025
I was in Torbay Hospital for planned surgery and I just wanted to say a great big thank you to everyone who cared for me the surgical staff recovery staff the staff on Ella Rowcroft ward the porters everyone X-ray ct scan too many names to remember I don’t know how they keep cheerful in adversity with what they have to put up with amazing people I cannot imagine a more stressful job for them all and how they cope I felt as if I was the only one who was there yet the ward was full and more waiting to come in I can’t thank them enough brilliant words are not enough they deserve so much better thank you once again for your kindness and support and making my stay so special you all don’t have the recognition and respect that you deserve I know that I couldn’t do your work and still smile amazing words are not enough thank you
Visited Orthopaedics on January 2025
Review titled Torbay Hospital
Replied on 06 January 2025
Dear Teresa Mcinnes, Thank you for leaving your feedback following your recent visit to the Ella Rowcroft Ward at Torbay Hospital. It was lovely to read that you felt comfortable and at ease by the clinical staff, nurses, porters, radiologists and others. Thank you for your kind comments and for taking the time to share your positive experience. Best wishes
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Review titled Caring staff
Rated 5 stars out of 5
by Philippa Warren - Posted on 09 November 2024
My husband had a fall and banged his head badly whilst on holiday so we went to Torbay A & E for a check up. We were away from home and feeling very vulnerable and everyone was welcoming and reassuring. We would like to thank everyone involved who were so kind and friendly and even fed us at 8 pm as we had missed our hotel dinner. The young lady doctor and male nurse in particular were so kind and understanding. Thank you
Visited Accident and emergency services on November 2024
Review titled Torbay Hospital
Replied on 12 November 2024
Dear Philippa Warren, Thank you for taking the time to leave your feedback following your visit to the Emergency Department. I am so pleased to read that you and your husband had a positive experience and that our staff made you feel comfortable and at ease whilst you were here. I hope your husband is recovering well. Best wishes.
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Review titled Excellent attention and treatment
Rated 5 stars out of 5
by Maggie Jones - Posted on 08 February 2025
I was diagnosed with gallstones and pancreatitis in November and a 2 day stay. All staff, which includes Paramedics in ambulance, were absolutely fantastic, professional and cheerful. Surgery carried out to remove gall bladder in Jan 2025 .. again , all staff were attentive, professional and cheerful throughout. No pain post surgery, just slight discomfort. I found everyone absolutely faultless and would like to say a huge thank you to each and every one of them
Visited Gastrointestinal and Liver services on November 2024
Review titled Torbay Hospital
Replied on 10 February 2025
Dear Maggie Jones, Thank you for your kind email. I am so pleased to read that you had a great experience and that our staff made you feel comfortable and at ease during your procedure and your stay. Wishing you a speedy recovery. Best wishes.
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Review titled Wonderful care
Rated 5 stars out of 5
by James Stuart Smith - Posted on 19 November 2024
I received amazing care for my self inflicted condition and nothing was too much bother. I felt safe and cared for and all of the team took care of me. Thank you.
Visited Alcohol screening services on November 2024
Review titled Torbay Hospital
Replied on 20 November 2024
Dear James Stuart Smith, Thank you for your review on your recent visit to Torbay Hospital. I was very pleased to hear that it all went well, and you felt safe and looked after by the staff. Many thanks for your time and again for sharing your kind words. Best wishes.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Andy Williams - Posted on 29 November 2024
Amazing team looked after me throughout the day of my knee surgery. Everyone was happy and energised, even towards the end of their day and despite having to deal with one patient who arrived at lunchtime with a really bad attitude towards the staff. The staff are there to care for you, deserve respect and are true professionals as are the back of house staff who cook, clean and admin. Never thought I'd say this but having surgery here was actually a pleasure. Our thanks again to a brilliant team.
Visited Paediatric Surgery on November 2024
Review titled Torbay Hospital
Replied on 03 December 2024
Dear Andy Williams, Thank you for taking the time to leave your feedback following your knee surgery. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Very good experience at Endoscopy Unit
Rated 5 stars out of 5
by Angela - Posted on 11 December 2024
By nature I am naturally a very nervous and apprehensive person so I was ultimately delighted with the way I was treated at the new Torbay Hospital Endoscopy Unit. It is a pleasant environment with a calm and reassuring atmosphere. I was treated wonderfully well by all of the personnel. I would advise anyone else attending here that there is nothing to be concerned about, it is a brilliant service. Thank you to all concerned.
Visited Diagnostic Endoscopy on November 2024
Review titled Torbay Hospital
Replied on 12 December 2024
Dear Angela, Thank you so much for taking the time to give us your feedback. Lovely to hear that you were treated well by all the staff involved in your care. Thank you also for your advisory. Best wishes.
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Review titled Ready to go unit
Rated 1 star out of 5
by Edward Lilly - Posted on 21 September 2024
Thanks to the Ward Manager the only place we’re ready to go is six feet under. Appreciate the six week stay and the medication. Absolute gratitude for the amazing weight loss. Thank you for showing us what medicine in England is all about.
Visited Neurology on September 2024
Review titled Torbay Hospital
Replied on 07 November 2024
Dear Edward Lilly. Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. With kindest regards.
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Good care in Dunlop ward following a heart attack. All staff including cleaners, catering, healthcare workers, nurses all levels and consultants gave me good care and very helpful with my questions. Also when my daughter came in and asked questions about me, nothing was too much trouble. The choice of food was great and very tasty.
Visited Cardiology on September 2024
Review titled Torbay Hospital
Replied on 06 November 2024
Dear Patient. Thank you so much for submitting your positive experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Wishing you a speedy recovery.
Information supplied by Torbay and South Devon NHS Foundation Trust