Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing efficiency and kindness
Rated 5 stars out of 5
by Tracey Orr - Posted on 26 May 2023
All staff at AMU were kind and considerate , competent and efficient despite working extremely hard
Visited Accident and emergency services on May 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Tracey Orr, Apologies for the delayed response. Thank you so much for your kind words and appreciation of support. I am so pleased that you feel we have provided you with such a high level of care - which, of course, is what we aim to provide to all our patients. Thank you again for taking the time to review. Best wishes.
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Review titled Outstanding care and empathy
Rated 3 stars out of 5
by Mrs Gillian Fisher - Posted on 27 August 2023
Thank you to all the staff on Midgeley Ward who looked after my husband (and myself) from when he was admitted on Thursday 27 April to when he died on Sunday 30 April. They were all caring, kind and emphathetic and a shining example of everything one would hope NHS staff should be.
Visited Respiratory Medicine on April 2023
Review titled Torbay Hospital
Replied on 29 August 2023
Dear Gillian Fisher, Please accept our sincere condolences for the loss of your husband. So lovely to hear that the staff were all caring, kind and empathetic towards both you and your husband at a very difficult time for you. Take care and best wishes.
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
My mum was taken by ambulance to a&e and found to have a fractured hip. She was treated with great respect, kindness and professionally by all the staff. Despite it being a bank holiday she was seen quickly and within a few hours of arriving was settled comfortably in a bed on the orthopedic ward. We couldn't have asked for better treatment.
Visited Accident and emergency services on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Sorry for the delayed response. How lovely to hear your mother was treated with such a high level of care. Fractured hips are quite painful so lovely to hear she was seen and settled within a reasonable time. Thank you for taking the time to share your positive experience. Best wishes to both you and your mother.
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Review titled Caring treatment
Rated 5 stars out of 5
by Ann - Posted on 24 April 2023
I have recently had a lump investigated and the staff at the centre were really kind and caring and made me feel at ease at the initial check and the follow up mammogram and ultrasound scan. Thankfully what I have is a cyst so that was a relief.
Visited Breast cancer services on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Ann, Apologies for the delayed response. I am so glad to hear you received such a high level of care at such a worrying time. Thank you for taking the time to share your positive experience and for your kind words. Best wishes.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Tracy Wells - Posted on 16 May 2023
I can not thank the hospital enough for their care and support when my husband was admitted. The kindness and empathy shown to me and my husband by all nurses and doctors was humbling. All staff involved in my husbands care, paramedics, auxiliary nurses, porters, nurses, sisters, doctors, consultants, surgeons treated my husband with care, dignity and respect every step of the way. Their hard work, motivation, and shear grit and determination was admirable. Unfortunately, it wasn't a happy ending, but the communication, professionalism and commitment was second to none.
Visited Intensive Care on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Tracy Wells, Apologies for the delayed response and please accept our sincere condolences on the loss of your husband. Thank you for taking the time to express your thanks at what must be a distressing time for you. I am so pleased that you felt you and your husband were provided with such an excellent level of care. Take care.
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Review titled Procedure was totally painless thanks to excellent technique.
by eaterpk68 - Posted on 20 March 2023
I had a punch biopsy performed on my nose at John Parkes Unit. I was very anxious about the procedure having had it done before (in another hospital) as the anaesthetic injection was painful. The doctor & nurse were both so kind & reassuring & the procedure was totally painless thanks to excellent technique. I was so relieved & will feel much more confident if further treatment is needed.
Visited March 2023
Provided by Care opinion
Review titled Torbay Hospital
Replied on 27 March 2023
Dear eaterpk68, Thank you so much for your review detailing your experience at the John Parkes Unit. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Care for my father
Rated 5 stars out of 5
by Mark Rumbelow - Posted on 03 April 2023
Comments:Just a very big thank you for the way my father (now sadly deceased) was treated when he was taken to A and E on Thursday 31st March. The staff were extremely courteous and professional in what was a very busy and demanding shift. End of life is always difficult but was handled with the care it deserves. Many thanks again to all the staff involved. Regards Mark Rumbelow and family
Visited Accident and emergency services on March 2023
Review titled Torbay Hospital
Replied on 06 April 2023
Dear Mark, Thank you for taking the time to share your kind words about the quality of care your family received during this extremely sad time for you all. Please accept our sincere condolences for the sad loss of your father. Take care.
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Review titled Communication
Rated 4 stars out of 5
by richard drewett - Posted on 24 March 2023
Cannot fault the Nursing staff, However in terms of communication concerning relative in hospital extremely poor, including being unable to get through to the ward on numerous occasions when attempting to phone no one answers . In essence I really don’t know what is happening with my relative care particularly as I do not live nearby.
Visited Stroke on March 2023
Review titled Torbay Hospital
Replied on 27 March 2023
Dear Richard Drewett, Thank you for your compliment re the nursing staff. I am sorry to hear you are experiencing problems contacting the ward. I would advise you to keep trying to contact the ward direct. However, if you are still having difficulty please email PALS - tsdft.feedback@nhs.net and we can try to email the ward requesting they contact you direct (with the patient's permission). Kind regards.
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Review titled Swift and professional treatment
Rated 5 stars out of 5
by June Palmer - Posted on 07 March 2023
Attended breast clinic on 2 week referral following concerns about pain in my breast. I was seen by a consultant, had a mammogram and an ultrasound all within an hour. I was treated with care and professional behaviour throughout and given feedback at each stage. Fortunately nothing was found and I left feeling very relieved but also very grateful for such a speedy and efficient service. We are very fortunate to have such an effective provision. Thank you.
Visited Breast cancer services on March 2023
Review titled Torbay Hospital
Replied on 17 March 2023
Dear June Palmer, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Breast Care Clinic. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Excellent care
Rated 5 stars out of 5
by Muriel Macdonald - Posted on 11 September 2023
Had a knee replacement, from Consultant through all departments thereafter, excellent care, kind and helpful. Good to report a positive experience from beginning to discharge.
Visited Orthopaedics on March 2023
Review titled Torbay Hospital
Replied on 12 September 2023
Dear Muriel Macdonald, Thank you for taking the time to send your feedback relating your recent experience when attending Torbay Hospital. I am very sorry to learn you had to undergo surgery, I am pleased that the attention you received from all staff was excellent and that they were kind and helpful. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust