Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Torbay Hospital.
Reviews
-
Review titled Excellent Palliative Care
Rated 5 stars out of 5
by Tom Ridgway - Posted on 17 February 2023
I would like to thank you for the exemplary care that was provided to my Father through 19 – 23 January 2023. Already suffering from Parkinson’s Disease, Dad was rushed into A&E (the ambulance was at the house in 15 minutes) on the morning of 19th. The team worked tirelessly to try to keep him with us, but by lunchtime it was clear that the only remaining option was to offer palliative care. This news was passed to the family with great compassion and Dad was afforded all possible dignity in the transition to Emergency Assessment Unit 4. Through Thursday Dad stabilised and then began a four day vigil by the family, facilitated by the excellent staff. To single out particular individuals would be to detract from what was clearly a great team effort. Doctors, nurses, health care assistants, porters and the padre all contributed; both to ensuring that Dad had the optimum care throughout and that the family were able to visit at any time of day or night. The handling of Dad’s last couple of hours was really exceptional. I was particularly grateful for the loan of a mattress and some bedding to allow me to sleep on the floor beside him for four nights. The room had an ensuite, which was very useful too. The facilities provided, such as the shop and canteen meant that we wanted for nothing.
Visited Palliative care on January 2023
Review titled Torbay Hospital
Replied on 24 February 2023
Dear Tom Ridgway, Thank you for taking the time to share your family's positive experience at Torbay during a clearly very emotional time for you. Please accept our sincere condolences for the loss of your dad. Take care.
-
Review titled Great service
Rated 5 stars out of 5
by John Sheridan - Posted on 16 January 2023
Went to A&E after testing positive for Covid. I have CLL and vulnerable. The staff from Covid team Dr.Watson, the Pharmacist, nurses ,doctors and staff of A&E all, under great pressure we can't thank them enough for the care and attention received.
Visited Accident and emergency services on January 2023
Review titled Torbay Hospital
Replied on 24 January 2023
Dear John Sheridan, Thank you for taking the time to share your kind comments. It is good to know you received the high level of care that we aim to provide to all our patients. I hope you are feeling better. Best wishes.
-
Review titled Practice of the absolute best.
Rated 5 stars out of 5
by John - Posted on 07 January 2023
On the evening of 25/12/2022 I went to A&E at 1930 hrs. I would like to take this opportunity to show my appreciation relating to the incredible service that I experienced. From the start including booking in, to seeing the Triage Sister and all the other nurses and doctors involved in Resus etc, I do truly believe that the care, attention and professionalism that I received was undoubtedly all of the absolute best. Everyone was so nice, thorough, helpful and dedicated. Anything that I was unsure of was explained. Nothing was too much trouble. I am so very grateful to this hospital and its staff. Considering the immense pressure that these NHS staff are working under, it is unbelievable that they can still give their very best. It really is incredible. I would not have believed that these lovely people could endure such pressure. It has opened my eyes; as I would never have believed that these dire situations at present are a big part of their daily work. They deserve so much credit. My unreserved thanks go out to these wonderful, dedicated and loving people. These proud people deserve much praise as they are our NHS. My many thanks once more, and I wish a safe and happy New Year to each and every one of you. With the Kindest regards. John.
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear John, Thank you so much for taking the time to send in such lovely feedback regarding the care you received in the Emergency Department. We always endeavour to offer a caring and supportive approach to our care and really value any feedback that supports we are getting it right. I hope you are recovering well. Kindest regards.
-
Review titled Great care given all day
Rated 5 stars out of 5
by Jill Fraser Todd - Posted on 08 February 2023
An unexpected visit to A and E. Every person from cleaners to Doctors treated me with professionalism and great care. All through the day and into the night. Very busy department but always time for their expert care.
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 08 February 2023
Dear Jill Fraser Todd, Thank you so much for your email detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
-
Review titled Great optometry department
Rated 5 stars out of 5
by Megan - Posted on 14 December 2022
Optometry department outstanding example of professionalism - reassuring, calm, polite, non-patronising, nothing too difficult, excellent care and adaptations have made huge improvements to my vision
Visited Ophthalmology on December 2022
Review titled Torbay Hospital
Replied on 15 December 2022
Dear Megan, Thank you for taking the time to leave a comment and we hope you're doing well. It's great to hear about your experience at the hospital and to read your kind words about our staff. Kind regards.
-
Review titled Ridiculous waiting times, lazy staff
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Discharged after 7hours had to return 2 hours later as feeling much worse and 111 said I should go back, then continued to wait another 3 1/2 hours to be asked the same questions. nhs is a joke
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 16 December 2022
I am really sorry to hear about your recent experience at Torbay Hospital. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide details. PALS are here to help and can be contacted by phone 01803 655838 (answerphone) or by email tsdft.feedback@nhs.net. Kindest regards.
-
Review titled Caring team
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
In December 2022 my Mother got taken to Torbay suffering from pneumonia and a respiratory virus sadly she passed away. We couldn’t fault the staff we came into contact with. The cleaning team , HCAs and all the nursing team including the palliative care staff they were all amazing and astounding. We could see how busy they were but all worked with a smile and nothing at all was too much trouble when we asked for things. We all would like to say thank you and appreciate your assistance when we went through this difficult period in our lives. So thank you eua4 team (sorry if I got the letters and number mixed up) in particular. You all were fantastic with us…
Visited End of life care services on December 2022
Review titled Torbay Hospital
Replied on 24 January 2023
Dear Anonymous. Please accept our condolences on the loss of your mother. Thank you for taking the time to share such lovely positive feedback about the care your mother received. Take care.
-
Review titled very professional
Rated 5 stars out of 5
by ann kitson - Posted on 12 December 2022
I was treated for skin cancer on my forehead and cannot praise the Consultant and his nurse enough. The procedure was carried out very professionally and I was made to feel a part of it. Can't praise them enough.
Visited Dermatology on December 2022
Review titled Torbay Hospital
Replied on 15 December 2022
Dear Ann Kitson, Thank you so much for your comments detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Kind regards.
-
Review titled Hospital Main Entrance
Rated 5 stars out of 5
by Brian Wiltshire - Posted on 10 January 2023
I called 7am Christmas Morning for my neighbour a vulnerable family. The Lady on the desk informed me the pharmacy was closed but printed out a carers helpline sheet. The family concerned were very pleased as they did not have those phone numbers and never ask for help. So thank you to the lady on the desk. Brian
Visited Don't know on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear Brian, Thank you for taking the time to share your experience. I am so glad the family concerned felt supported by the hospital and of course by you. Kindest regards.
-
Review titled First class service
Rated 5 stars out of 5
by Brian tollis - Posted on 07 January 2023
I would like to thank all the staff in a&e on new year eve for there care and attention in particularly the nurse and doctor you all did torbay hospital and the nhs proud . Many many thanks and a happy new year to you all
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear Brian Tollis, Thank you so much for your positive feedback about the staff in the Emergency Department. We work hard to provide our patients with the very best of care and it is good to read that our efforts are so worthwhile and appreciated. Kindest regards.
Information supplied by Torbay and South Devon NHS Foundation Trust