Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The care was first class
Rated 5 stars out of 5
by P BESLEY - Posted on 06 January 2023
I was taken by ambulance to Torbay Hospital with pains coughing and a very high temperature. The care they gave me was first class everything was explained on the journey i was taken into casualty seen within 30 mins. assessment done then taken to a room on my own i was checked regularly. the next day was taken to a ward same level awaiting a bed on a ward, that eve i was taken to Midgely ward where i spent the next 11 days with a nasty case of pneumonia. i have only have praise for the staff there they were amazing. They all did a wonderful job day and night staff included.
Visited Respiratory Medicine on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear P Besley, It is lovely to hear that you are happy with the care you received and I would like to thank you for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kindest regards.
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Review titled Outstandingly kind
Rated 5 stars out of 5
by Tessa Smith - Posted on 26 November 2022
I was totally humbled by the positive experience I had in the Breast Care Unit. Every person showed kindness over and beyond what is expected. From remembering my preferred name to understanding my grief at the loss of a loved sister a few days before, I am deeply indebted to them all. You hear nothing but negatives about the NHS so I was quite shocked at how I was treated with warmth and professionalism. Another feature of the experience was the impressive clarity of the procedures. They took the time to explain to me what was going to happen, why and how. That removed a lot of the fear and there was always a hand to hold. If anyone reads this facing their own treatment, rest assured you couldn’t be in better hands. Thankyou doesn’t seem to be enough.
Visited Breast cancer services on November 2022
Review titled Torbay Hospital
Replied on 28 November 2022
Dear Tessa, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Kindest Regards.
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Review titled Very grateful
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
My elderly mum was taken ill on a bus yesterday whilst out shopping. An ambulance was called & she was taken to Torbay Hospital. I’m so very grateful to all who cared for her. From the time she spend in the ambulance to when I collected her this morning. I would like to say “Thank you” to the paramedics in the ambulance & all the staff in A & E who looked after her & made sure she was okay.
Visited Accident and emergency services on November 2022
Review titled Torbay Hospital
Replied on 07 November 2022
Dear Patient, It is lovely to read such positive feedback and so very kind of you to take the time to show such appreciation towards staff for your mother's care. We take all comments on board in order to improve our service. This is so much appreciated. Thank you very much.
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Review titled Poor dementia care
Rated 3 stars out of 5
by Anonymous - Posted on 15 November 2022
My mum was brought in on an emergency from a care home. Paramedics and A & E were lovely and considerate to both my mum and myself, but when she was moved to Allerton Ward, the experience went right down hill. The staff were not dementia friendly and her needs were largely ignored. I remained with her the majority of time and she was left in sodden pads resulting in a wet bed. I notified when she needed to toilet multiple times but she was told to just wee in the bed. Throughout the day, not once did they check her pads or change her. This distressed her greatly with what was already a very frightening experience for her. I notified them that she needed prompting and encouragement to eat and drink, yet they did nothing, despite saying they were concerned she hadn't eaten or drank anything. I helped her and slowly she started to eat and drink again! Luckily she was only there 2 days, but I was appalled at the lack of care and support. All staff should be dementia friendly trained and understand their needs. It would of been so much worse if I hadn't been there to help and hold her hand!!! In some areas this hospital excels, but in this area, they are very poor!
Visited Don't know on November 2022
Review titled Torbay Hospital
Replied on 18 November 2022
Thank you for taking the time to provide feedback about Torbay Hospital. We are really sorry to hear that your mother's experience on the ward was not a positive one, in particular the issues with the lack of care, eating and drinking and toileting. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide details. PALS are here to help and can be contacted by phone 01803 655838 (answerphone) or by email tsdft.feedback@nhs.net. Kindest regards.
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Review titled Lovely kind staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Although the pressures on the NHS are extreme and the wait time was to be expected, the care I received from the triage nurse, HCA and nurse practitioner was fantastic. I was kept informed of the next step at all times and really felt listened to. Triage nurse had a great sense of humour. The catering and reception staff were also lovely. I know things are tough but just wanted to say very impressed with the department and thank you all!
Visited Accident and emergency services on November 2022
Review titled Torbay Hospital
Replied on 06 February 2023
Dear Anonymous, Thank you for your kind comments. Our staff are dedicated and it is always appreciated when that is recognised. Your feedback about the positive and responsive attitude of the staff has been shared with the managers from the Emergency Department to share with the team. Kind regards.
Information supplied by Torbay and South Devon NHS Foundation Trust