Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kindness
Rated 5 stars out of 5
by DENISE K WATERTON - Posted on 09 July 2024
I fell down the stairs in our cottage in Dartmouth and broke 8 ribs whilst on holiday. l was taken to Allerton Ward where the staff went beyond their clinical duties.l was really looked after extremely well by all the staff on this ward. Thank you.
Visited Major trauma on July 2024
Review titled Torbay Hospital
Replied on 01 August 2024
Dear Denise, I am sorry to hear you had to be admitted whilst on holiday. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to submit such positive feedback. Best wishes. .
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Review titled Chaos
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
I have never come across such a shambles. Feb 23 referred. Appointment Sept 23 - the guy hadn't a clue and was rude to me. Complained and lost letter. Forward February and and reply received then lost reply. May 24 heard again then lost letter again July 24 had a consult. Between Sept 23 and July 24 I think my ears are damaged. Now a big cover up !
Visited Ear, Nose & Throat on July 2024
Review titled Torbay Hospital
Replied on 20 August 2024
Dear Service User, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can investigate your situation in more detail. You can contact them by calling 01803 655838 or on their 24-hour freephone number 0800 02 82 037. If you get through to the voicemail service, please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards Feedback and Engagement Team Torbay and South Devon NHS Foundation Trust.
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Review titled Excellent care
Rated 5 stars out of 5
by Sian Canning - Posted on 17 June 2024
The care and support I received from Allerton ward staff, SRU, MRI service and Endoscopy team was excellent. I was made to feel safe, treated with dignity and kindness when I was feeling vulnerable and was treated respectfully as an individual. Staff were professional and helpful when I felt afraid and ensured to the best of their ability that I was kept comfortable and calm, for which I was so grateful. I cannot thank them enough for all that they do, their expertise and dedication to their vocation is beyond admirable. The value of relief this afforded me in my treatment and recovery was priceless. Thank you.
Visited Gastrointestinal and Liver services on June 2024
Review titled Torbay Hospital
Replied on 17 June 2024
Dear Sian Canning, Thank you for taking the time to share your experience when attending Torbay Hospital. Though I was sorry to learn that you had to attend, I am pleased that you found staff helpful, professional and friendly and that overall your experience was good. I hope you are recovering well. Best wishes.
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Review titled Great after surgical care
Rated 4 stars out of 5
by Seva Panahova - Posted on 18 June 2024
I was operated yesterday and I received very attentive care afterwards. She wasn’t just doing her job , she did more . I want to thank her a lot . I wish if there are a few more health workers like she .
Visited Don't know on June 2024
Review titled Torbay Hospital
Replied on 19 June 2024
Dear Seva Panahova, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Wishing you a speedy recovery.
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Review titled Excellent and caring treatment from Torbay Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
Was under Maxiofacial Consultant Surgeon for two years and had two ops which were successful. Both under general anaesthetic. It gave me the confidence to have three further ops under local anaesthetic in the Dermatology dept in a small unit nearby. I am clear at present at 78. The Consultant was friendly and reassuring. I would, recommend those departments to anyone needing appropriate treatment. There is a very caring attitude from everyone you meet. It is even better since Covid. I think we all feel Life is too short to be other than pleasant. I agree. The Dr in Dermatology and staff were excellent.
Visited Oral and Maxillofacial Surgery on June 2024
Review titled Torbay Hospital
Replied on 08 August 2024
Dear Service User, Thank you so much for your email detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Very happy to learn you are clear at present. Take care and sending you best wishes.
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Review titled Day Unit / Surgery
Rated 5 stars out of 5
by Michael Hughes - Posted on 06 May 2024
I was booked into the Day case unit , for an operation on my knee. From entering the building and desling with Reception staff, Nurses, physio team , Aneahtist and Surgeon. Everyone was pleasant, had time to talk , and make sure you were ok at every stage . A Big Thank You to the South Devon Health Care Trust and Torbay Hospital. Would like to give it more than 5 star. Everyone was lovely and caring. Although they are extremely busy they mske tine for everyone under their care. Thank You Again Made my stsy very easy and pleasant, felt i was in a private hostel. Nothing to much trouble. Government should look after all our NHS staff as they look after us
Visited Paediatric Surgery on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Michael Hughes, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Day Surgery Unit. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Outstandingly helpful service
Rated 5 stars out of 5
by Delighted patient - Posted on 11 May 2024
I wish to give praise to a very helpful man in the Radiology Appointments section. In brief, I had to get a dental emergency appointment (very lucky to get this) which was 30 minutes after my appointment in X-Ray Radiology on the same day. As this was a logistical difficulty I rang the Radiology Appointments department that morning and was put through to this young man. He was exceptionally kind, understanding and helpful and managed to find me an appointment earlier in the day. I know that people are all to quick to complain about NHS service and felt that I would like to redress the balance as well as sending the young man my sincere thanks for his help. He is a real credit to Torbay Hospital. Furthermore, I must add that I was treated kindly and professionally by the staff in the Radiology Department. The visit was so smooth and efficient that I managed to complete it within the 30 minutes of free parking. My sincere thanks to you all.
Visited Diagnostic Imaging on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Delighted patient, Thanks so much for taking the time to give us your feedback. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Your kind words are very much appreciated. Best wishes.
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Review titled Bad
Rated 2 stars out of 5
by Peter - Posted on 02 May 2024
After calling 111 about our 6 month old baby. We was told to go to a&e where we was told that we had an appointment in 30 minutes time which was at 10pm. Upon arriving at the a&e with our 6 month old baby we still hadn’t been seen by anyone whatsoever by 2am. Which to me to keep a baby waiting that long after being told by 111 that we had an appointment is absolutely disgusting on behalf of Torbay hospital.
Visited Accident and emergency services on May 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Peter, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net With kindest regards.
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Review titled Bad experience
Rated 1 star out of 5
by David Scott - Posted on 14 May 2024
Went to A E at Torbay Hospital after being told to by 111 at 9.15 pm on Monday 13th May 2024 with chronic back hip and leg explained to them I had been suffering for 8 days was turned away after being triaged and told to go back home by a middle aged red haired nurse after I told her I was visiting my son who lives in Newton abbot I was told go back to chesterfield and consult my doctor has they could not help me very disappointed has I’m also in my 70s
Visited Accident and emergency services on May 2024
Review titled Torbay Hospital
Replied on 22 May 2024
Dear David Scott, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838 (answer phone), or by email tsdft-feedback@nhs.net
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Review titled Fantastic service when emailing
Rated 5 stars out of 5
by Michele - Posted on 31 May 2024
I have RA and have had problems. Every time I email rheumatology they are very quick in replying and also so helpful and just lovely, even when they phone me. Such a great department. Well done everyone in Rheumatology...you are all amazing and thank you so much. Its very much appreciated.
Visited Rheumatology on May 2024
Review titled Torbay Hospital
Replied on 03 June 2024
Dear Michele, Thank you for taking the time to leave a review regarding your ongoing experiences with the Rheumatology Department. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust