Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful team
Rated 5 stars out of 5
by Abby - Posted on 01 May 2024
I was admitted onto SRU, and the staff who were caring for me were all so lovely and intentive to my needs and others around me. They made me feel at ease when my anxiety was getting the better of me and kept me smiling even through the pain. Really grateful for everything they do 😊
Visited Don't know on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Abby, Thank you for taking the time to submit your feedback regarding your recent experience when attending Torbay Hospital. Though I was sorry to learn you were admitted to SRU I am pleased that the staff were caring and made you feel at ease. I hope you are recovering well. Best wishes.
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Review titled Excellent care and friendly staff
Rated 5 stars out of 5
by Sam - Posted on 15 May 2024
I went into the day surgery unit and I cannot fault the level of care I received. Every member of staff I saw was so kind and friendly. I was well informed at all stages and made to feel relaxed and comfortable before surgery. Post surgery my care was excellent and the staff were so understanding and kind. Amazing - thank you so much.
Visited Gastrointestinal and Liver services on May 2024
Review titled Torbay Hospital
Replied on 24 May 2024
Dear Sam, Thank you for leaving your feedback following your recent visit to the Day Surgery Unit at Torbay Hospital. It was great to read that you felt comfortable and at ease by the clinical staff. I was especially pleased to read that this great care was experienced along the way into your recovery. Best wishes.
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Review titled Excellent care
Rated 5 stars out of 5
by Kim Edwards - Posted on 30 April 2024
I had an appointment at the Endoscopy Unit on 11th April and experienced excellent care from start to finish of the time I spent there. The four members of the team who carried out the procedure were faultless in every way. Truly I couldn't have had a better team of medical professionals. The screening practitioner explained everything, was understanding and reassuring, communicated well throughout the procedure, and the three nurses present were empathic and caring also. The way they all balanced patient care and professionalism was impressive and I'm grateful to them individually and as a team. The unit is comfortable and clean and the before and after procedure care was also excellent. A heartfelt thank you.
Visited Don't know on April 2024
Review titled Torbay Hospital
Replied on 24 May 2024
Dear Kim Edwards, Thank you so much for taking the time to leave such lovely feedback. It is lovely to hear that you received such great care from the whole team in the Endoscopy Unit. Once again, thank you for taking the time to submit and your kind words of appreciation will be much valued by our staff.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Janet Khatib - Posted on 02 May 2024
Having been sent to the AMU by my doctor who was worried I had a blood clot after a very long flight, I could not have had a better experience. I was seen immediately and blood tests and an ECG was done. During the time we were there we were treated exceptionally well. Offered food and drinks. All tests were done quickly. Medication was given to take home. I was given an appointment for the next day Saturday for a CT scan and results were phoned through to me. This has also been followed up with my GP. I cannot thank all the staff for being so professional and putting my mind at rest. Well done the AMU.
Visited Accident and emergency services on April 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Janet Khatib, Thank you for your positive feedback from what sounds like a worrying time for you. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. I hope you are recovering well. Best wishes.
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Review titled The NHS at its most efficient
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
Had an appointment at Endocrinology on 8.4.2024. On time, lovely welcome from Registered Nurse who was very polite and reassuring. Very helpful consultant biochemist. I was given as much time as needed and felt listened to. Really positive experience
Visited Endocrinology and Metabolic Medicine on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Anonymous, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Endocrinology Department. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Grateful thanks
Rated 5 stars out of 5
by David Webster - Posted on 19 August 2024
I was admitted as an emergency with chest pain early on Sunday 28th April following a telephone consultation with the out of hours service. When I arrived, I was expected and taken for an ECG followed by a rapid transfer to the catheter room where an angiogram was performed. I was then transferred to the coronary care unit. The whole process from walking through the Emergency Unit to the ward to the bed took less than 2 hours. Throughout I was not only treated with exemplary care but with good humour, cheerfulness and concern for my well-being. Fortunately, the outcome of the investigations did not require any major treatment but I continued to receive excellent care. As all the staff, in their varying capacities, contributed to this it seems invidious to single out individuals. I enjoyed seeing a happy team working together. They are all a great credit to your hospital. I would like however to mention the consultant cardiologist and two nurses who provided information and reassurance throughout my stay.
Visited Cardiology on April 2024
Review titled Torbay Hospital
Replied on 20 August 2024
Dear David Webster, I am sorry to hear that you had to attend Torbay, but really great to hear that everything went so smoothly and speedily in terms of your care and treatment. Thank you so much for taking the time to submit your feedback. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Richard S - Posted on 12 April 2024
Had prostate surgery on Wednesday. The Urology team were absolutely marvellous. Wonderfully skilful, caring and gentle. Two days later I am feeling so much better. Very many thanks to you all.
Visited Prostate Cancer Service on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Richard S, Thank you for taking the time to share your positive experience, it really does mean a lot to our staff. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Glad to hear you were feeling so much better two days later. Best wishes.
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Review titled Excellent
Rated 5 stars out of 5
by Kim Middleton - Posted on 15 April 2024
I had a lesion removed from my leg in Outpatients, referred on a Dermatology 2 Week Wait. I have had a lot of these procedures over a 30 year period so I have plenty of experience for comparison. The care I received at the hands of the Nurse Specialist performing the procedure and the nurses assisting her was excellent. They were kind, caring, patient and professional; I could not have asked for better.
Visited Dermatology on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Kim Middleton, Thank you for taking the time to leave this wonderful feedback. It is fantastic to hear that staff not only did a great job, but took the time to talk to you and help reassure, and work with you to make you feel comfortable and at ease. Best wishes.
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Review titled Huge Gratitude
Rated 5 stars out of 5
by Laura - Posted on 19 April 2024
I would just like to pass on my huge gratitide to the Ophthalmology Team. After visiting my GP, I was promptly contacted by the Team to be seen immediately. Ground staff and reception were very helpful to guide me, and a big thank you especially to the nurse who was so kind to me and assisted with photgraphing my eye, and the Doctor, who was able to assure me, and carry out my procedure so promptly and professionally! My sincere thanks and compliments to them. It is wonderful to be able to see from my right eye again. It was initially very daunting for me under such circumstances, especially as I had never been to Torbay Hospital before, however everyone was so helpful and friendly. Thank you very much!
Visited Ophthalmology on April 2024
Review titled Torbay Hospital
Replied on 24 May 2024
Dear Laura, Thank you so much for taking the time to give us your feedback. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
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Review titled Amazing Hospital
Rated 5 stars out of 5
by Suzy Pearce - Posted on 14 April 2024
The care I received from arriving by ambulance going into A and E, being admitted onto two different wards was first class. From the consultants, nurses, cleaners, technicians, doctors, physios, and lovely staff the care was superb. The hospital is a credit to the NHS. Thank you.
Visited Accident and emergency services on April 2024
Review titled Torbay Hospital
Replied on 23 May 2024
Dear Suzy Pearce, Thank you for your review on your recent visit to Torbay Hospital. I was very pleased to hear that it all went well and you felt looked after by the staff. Many thanks again for sharing your kind words. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust