Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A wonderful team
Rated 5 stars out of 5
by Alistair David Young - Posted on 28 October 2024
I entered hospital on 24 Oct 1925 and was fitted with a pacemaker on 25 Oct 2024. Suffice to say that the service provided by the staff throughout my visit was outstanding
Visited Cardiology on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 29 October 2024
Dear Mr Young Thank you for taking the time to leave a review regarding your recent admission where you were fitted with a pacemaker. I was pleased to read the service provided by the staff was outstanding. I will have great pleasure passing your compliment onto the staff involve in your care who I am sure will be please to receive such kind feedback. I wish you a speedy recovery. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care.
Rated 5 stars out of 5
by Janet Moore - Posted on 20 October 2024
Admitted with fall caused by diabetic neuropathy. Could not have received better care from very friendly staff in all departments.
Visited Inpatient Diabetes on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 October 2024
Dear Janet Thankyou for your review. I am pleased to read that you were pleased with the care you received and that you found all the staff to be friendly. I hope you are recovering well. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Shocking
Rated 1 star out of 5
by Shaun - Posted on 14 October 2024
My little baby had a really high temperature and didn't look at all himself. So rang the GP and got an appointment. But they said if he gets worse than take him to a&e which we did. On arrival not one space was available. Half an hour, back and forth to different car parks we eventually found a space. So got triage quite quickly. Board said an hour to see the doctor. 4 hours later we saw the doctor. These timings are not good enough and seriously need to be sorted out.
Visited Children's & Adolescent Services on October 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 October 2024
Dear Shaun Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care
Rated 5 stars out of 5
by Marie Marton - Posted on 09 September 2024
I brought my daughter in last night with gastroenteritis and was immediately referred to the children’s A & E unit. She was seen within minutes and the staff were absolutely fantastic! The doctor and nurses reassured me and they had my daughter treated and in a bed in no time at all. Fantastic service by the NHS staff. Thank you all.
Visited Accident and emergency services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 11 September 2024
Dear Marie, Thank you for taking the time to share your experience with us and we shall of course pass your compliment to the Emergency Department. We hope your daughter is feeling better soon. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Still waiting for my tests results
Rated 3 stars out of 5
by Aruna Muralidharan - Posted on 09 October 2024
After chasing Pals office continuously I got my discharge paper but yet to receive my urine and CT scan not sure why this should take so long.
Visited Gastrointestinal and Liver services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 October 2024
Dear Aruna Thankyou for your feedback. I was sorry to read that you have not received your CT scan & urine results. In order for us to look into this further please contact the PALS team using the contact details below who will be able to assist you further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Expecting all the reposts from hospital
Rated 5 stars out of 5
by Aruna Muralidharan - Posted on 30 September 2024
I was treated for diverticulitis at Pembury Maidstone hospital and discharged at 11pm but I was not given discharge sheet and all the reports for iron, blood and CT scan done on that day. I was told my surgery in Sevenoks will get all of them but so fa nothing. Please arrange to send them all to my clinic Amherst as soon as possible.
Visited Accident and emergency services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 01 October 2024
Dear Aruna Thankyou for your feedback. I was sorry to read that your discharge paperwork has not been forwarded to your GP. In order for us to look into this further please contact the PALS team using the contact details below who will be able to assist you further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Waiting for discharge paper
Rated 3 stars out of 5
by Aruna Muralidharan - Posted on 07 October 2024
Still waiting for my discharge paper and reports of the tests done I was asked to Contact a person at pals office but nobody picks up the phone whatever time I called. If nobody is answering the phone what’s the point in giving the contact number. I left a message hoping someone would contact me!!. Will be sending through email too and hope all my reports and discharge paper will be sent to my Doctors surgery soon. This is related to my diverticulitis problem for which I was treated at the hospital last month.
Visited Gastrointestinal and Liver services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 October 2024
Dear Aruna Thankyou for your feedback. I was sorry to read that your discharge paperwork has not been forwarded to your GP. In order for us to look into this further please contact the PALS team using the contact details below who will be able to assist you further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Long time to be discharged
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2024
Maidstone A&E send us for 24hrs observation to Pembury. On arrival at Pumbery we were seen by a nurse first ( temp, oxygen levels) and a doctor who said go home. Waited over 2 hours to be discharged. What an anbsolute undermining of Maidstone doctor’s opinion and such a waste of everyone’s time.
Visited Children's & Adolescent Services on September 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 19 September 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by claire - Posted on 18 September 2024
We were on holidays in England for 2 weeks and I had a severe ear infection but couldn't wait to come back to France, it was too painful. From the check-in to the secretary's office to the acceptable time in the waiting room to the doctor and nurse who looked after me, I felt reassured and very well taken in charge. The staff was smiling and welcoming, it was well organised (though the car park was a bit expensive). I was very grateful and it really helped me to forget about that unpleasant moment while on holidays, thank you.
Visited Accident and emergency services on August 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 September 2024
Dear Claire Thank you for taking the time to submit your review. I was sorry to hear that you unfortunately had to visit our hospital whilst on holiday. I was, however, pleased to read that the staff were welcoming, organised and your experience was a pleasant one. Best wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled A&E - General Service
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2024
We arrived at A@E at 3.30. Bearing in mind my mum is an elderly 84 year old woman, in distress, and in pain with a raging temperature. By the time she was admitted, having sat in a chair from 3.30 to 12.30am - a bed became available and ended up in a corridor. Prior to this point, I keep on asking for updates, but staff were too busy on their phones. Had ask for pain relief, bearing in mind, she has bowel cancer (which is inoperable) and which has attached itself to the appendix and was inflamed. Lack of urgency, lack of empathy lack of support and reassurance. Following on, she then was placed on the ward early hours of morning - ok - staff were brilliant. However, in the middle of her having lunch, sorry, you are being discharged, we need the bed. ( ok - we knew we were being discharged ) but no timescale given, we literally had to vacate in 2 mins - she wasn't even dressed, no shoes on, on a drip and was due another antibiotic! Sorry, you have to go - bed needed. Then onto discharge - she was sat in the discharge room - from 12.30 - and due to problems with hers meds - because they were issued incorrectly - we left at 17.30. Again - lack of urgency . As a result, all the waiting around etc - she actually came home worse - with a stinking cold. Absolutely shocking. The system is broken - to think that you can keep an 84 year old terminally ill patient sat there for hours, with no contingency to assist and lack of compassion by certain members of staff - I feel is cruel, it was a very traumatic experience for her. You have to take on board elderly vulnerable patients and their needs. I know this is not the fault of staff, however, as generally they were very good.
Visited Accident and emergency services on August 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 September 2024
Good afternoon Thank you for taking the time to provide us with feedback on your mother's recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust