Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wowzer
Rated 1 star out of 5
by Keileigh page - Posted on 03 July 2024
8 hrs in a and e over an hour in emergency gyne being lost in system, forgotten about And just left.finally out at 12.20am Previous admission 1 week before spent well over 12 hrs no scan was made the gyne I saw today was mortified there was no scan last week and has arranged for one to be done ASAP. I have been forgotten about and lost in the system twice in a week. In major pain
Visited Gynaecology on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 July 2024
Good morning Keileigh Thank you for taking the time to share your recent experience with us and I was sorry to read of the concerns you are raising. We would be happy to look into this further for you should you wish to contact us by email at mtw-tr.palsoffice@nhs.net or on the telephone number below. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled ENT disappointing appointment
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2024
After 3 weeks with an ear infection and symptoms not going away or reacting to medicine given, I was referred to the ENT department. I explained that I had a feeling of fullness and ringing in left ear. The registrar could only say that my eardrum was happy and there was nothing they could for me. No reason given as to why I was experiencing these symptoms, I was upset during the appointment given how debilitating the symptoms are but after insisting no reason was given at all as to why or what cause the symptoms. Leaving me with no option but to go back to my GP waisting everybody’s time and money. So disappointed to leave the appointment feeling that I was not heard and leaving me to deal with my symptoms.
Visited Ear, Nose & Throat on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 August 2024
Dear patient Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Good experience
Rated 5 stars out of 5
by G. Bradbury - Posted on 04 August 2024
Visited Surgical Assessment Unit 31/7/24. Right from the start I was shown Kindness from the receptionist and all nhs staff. They were all professional, approachable and friendly. At all stages of my visit I was being informed. I left with suitable pain relief and a plan for future referral. My experience at Surgical Assessment Unit was a good one. Well done and thank you all.
Visited Don't know on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 August 2024
Dear patient Thank you for taking the time to submit your review. It was lovely to read of your experience when visiting the Surgical Assessment Unit. It is wonderful to read that the staff were professional, approachable and friendly and I will have great pleasure in forwarding this onto the team on the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Poor patient experience
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I think the rule about only patients allowed in when having a surgery is not very thoughtful for the patient, when taking a family member for an operation whom was extremely anxious to be told she had to wait alone with no one to support her whilst she waits i think is a poor reflection of patient comfort or care I would understand if we where still in covid situation I feel for my family member sat there for hours with no time of when she will be having her op leaving her to worry and get anxious is poor care and inconsiderate to the patient who has to experience the process without have someone there to give them support shocking that this is their way off caring for patients when evening sedated and no one there for them when they wake discussed with this procedure of patient care
Visited General Surgery on July 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 July 2024
Good morning Thank you for taking the time to submit your review. All feedback is valuable to us and is used to measure what we are doing well as a Trust and where we can make improvements to experiences, care and treatment experience with us. We would be happy to look into this further in relation to your family member should you wish to contact the PALS service using the details provided below. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent service at the Surgical Assessment Unit
Rated 5 stars out of 5
by Paula - Posted on 19 June 2024
On Friday 14th June I had the opportunity to experience the care provided at the Surgical Assessment Unit, and I am genuinely impressed by the exceptional service I received. From the moment I walked through the doors, I was greeted with warmth and professionalism by the reception staff, who made the check-in process smooth and stress-free. The nursing team was fantastic. They were attentive, compassionate, and made sure I was comfortable. They handled everything with a smile and genuine care. The two surgeons that performed the procedure couldn't have made an unpleasant experience any more pleasant. They were kind and approachable, and took the time to explain things in a way that was easy to understand, and they were patient with me. Their expertise and dedication to patient care were evident in every interaction. The hospital environment itself was clean, well-organised, and calming. Despite being in a place that many associate with stress and worry, I felt at ease thanks to the positive atmosphere and the friendly faces around me. The follow-up care has also been excellent. I am grateful for the staff's kindness, professionalism, and genuine concern for my wellbeing which made a challenging time much easier to navigate. Thank you!!
Visited Don't know on June 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 21 June 2024
Dear Paula, Thank you for taking the time to provide a review of your recent experience with the team in the Surgical Assessment Unit (SAU). I hope you are recovering well from your procedure and I shall have pleasure in sharing your feedback with the SAU team today. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Badly
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
the entire hall of people passed in a short time, they called people who simply could not wait for their turn, left. and a person with a metal in his eye, waits until morning??? who does it depend on????
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 May 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Good experience
Rated 5 stars out of 5
by Mary Chamberlain - Posted on 26 May 2024
I unfortunately became very unwell on morning of 25th May with an extremely rapid pulse. I became very anxious & attended the Accident & Emergency Department. Reception was kind & courteous & within ten minutes I was seen by a very professional, reassuring & kind triage nurse. Very shortly I was taken through to the treatment area where a succession of nurses, doctors & a Consultant performed a myriad of tests with great professionalism & kindness. Everything was explained to me at every step of the way. Treatment was initiated & admission to the hospital averted. The department was spotlessly clean & comfortable & the whole experience was a positive one. My sincere thanks to all involved.
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 27 May 2024
Dear Ms Chamberlain, Thank you for taking the time to provide a review of your recent experience of the care you received from the Emergency Department and I am pleased the care and treatment you received was professional, reassuring and kind and that the department was clean and comfortable. I shall have pleasure in sharing your review with the team. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled No Visitors!
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
My partner is still in the hospital and he is going to be there for some time still. He has been told that no one is allowed to visit him unless he can get to a “visiting room.” He is in a lot of pain and huge discomfort, he can’t even get to the bathroom so the fact that he’s not seen me (his partner) or anyone in that matter makes it seem very unfair. To be somewhere you don’t really want to be, on your own, not even knowing what is going on because it’s all “don’t know” at the moment for 5 days and counting is not on. The fact that people who care are in the dark too, it’s not just about hearing how someone is, it’s about being able to see them too. I have never known a place where they don’t allow people to see their loved ones. Can’t fault the staff because they are doing all they can. It’s just the “decision” makers don’t seem to know what is going to happen. imo. No idea of when he will be able to go home either.
Visited Don't know on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Good morning, Thank you for taking the time to provide us with feedback. I am sorry to learn of the concerns you raise regarding visiting your partner and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Amazing staff!!!
Rated 4 stars out of 5
by Kiara - Posted on 02 May 2024
I visited the Admissions Lounge for a planned surgery today and it was my first ever. I was so overwhelmed and upset but the response from the staff there was more than I could have asked for. The receptionist was quite honestly an angel as were they all! They made me feel so much better. The nurses and support workers as always were so caring and cheered me up through an extremely tough time especially when my surgery was cancelled last minute. They truly went above and beyond and have made me feel better about coming for my surgery next time. I just don't think I thanked them as much as I should've so I really hope this gets passed on to them somehow. Thank you all so much :)
Visited Don't know on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 May 2024
Dear Kiara Thank you for taking the time to share this feedback with us. I was sorry to read that your surgery was cancelled at last minute but it was lovely to read that during this extremely tough time you felt cared for by all the team in the admission lounge. I was pleased they cheered you up and made you feel better about having to come back for your surgery at a later date. I will of course share this feedback with the team who I know will appreciate you kind words. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great person Marwa CCU unit
Rated 5 stars out of 5
by Sherif Farrag - Posted on 23 May 2024
I want to give a review about the department and the people who are in the CCU unit and her great support and patience with me whilst I was by their care.
Visited Cardiology on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Dear Sherif Thank you for taking the time to submit your review. It was lovely to read your kind words and how Marwa supported you during your time on CCU. I will have great pleasure in forwarding this onto the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust