Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tunbridge Wells Hospital at Pembury.
Reviews
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Review titled Great service
Rated 5 stars out of 5
by Katy - Posted on 24 April 2024
Friendly Caring service We were treated fairly quickly despite it being very busy The staff in all departments were very efficient
Visited Accident and emergency services on April 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 April 2024
Dear Katy, It was lovely to read of your experience at the hospital recently and thank you for taking the time to share this with us. Kind regards Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Extremely great department
Rated 5 stars out of 5
by S orourke - Posted on 06 May 2024
I arrived and was made extremely comfortable I have a disability and everyone was kind and welcoming. My planned knee replacement went ahead by such professional staff who went above and beyond. I want to say such a big thank you. I promise that I am still exercising and that it feels very strong I just love it.
Visited Orthopaedics on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 May 2024
Dear patient Thank you for taking time to leave your review. It was lovely to read that everyone was kind and welcoming when you underwent your knee replacement surgery. I will forward your kind words to the orthopaedic management team to share with their team who I know will be pleased to read you are keeping up with the exercises, well done. Best wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Outstanding maternity experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Was under the care of the maternity unit between 04/03 and 08/03 covering antenatal, delivery and postnatal care in relation to the birth of my daughter (07/03/24). I cannot thank the team enough for the exemplary care that was provided throughout my stay; both to me, my daughter and my husband. Every single staff member was attentive, professional and caring throughout every stage of my stay and are a credit to both the hospital and the NHS. One particular midwife was professional, confident and offered a level of care way beyond her years of experience; another offered me practical and compassionate care throughout and offered a sense of calmness when my husband and I needed it the most. The student midwife who led my labour and delivery; is a huge credit to her training and mentors and I can’t think of anyone else better placed to be in the profession. Society can be so quick to offer judgment and criticism when things go wrong and praise can be rare and infrequent. In this instance, there is no amount of words to describe how truly grateful I am for all staff members I came across and I will be forever singing the praises of the team. If there is any other way I can provide positive feedback to the maternity team, I would be very willing to do so.
Visited Maternity services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 13 March 2024
Good morning, Congratulations on the birth of your daughter and thank you for taking the time to share such lovely feedback on your experience of the maternity care you received recently. It is wonderful to receive such recognition and praise and we will certainly share your review with the maternity management team today who I'm sure will be delighted to know of the impact the team had on your care with us. With best wishes, Lianne PALS Team Leader
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Review titled a very kind Doctor who explained everything clearly
Rated 5 stars out of 5
by Mrs Patricia Joan Selby - Posted on 20 March 2024
I went to A&E on Monday afternoon after tripping and falling badly on a kerb stone. The Doctor who explained everything clearly and was very helpful. It turned out I have a couple of crack on my right pelvis and possibly crack ribs. Doctor was happy for me to go home as I could just about walk. My husband I had used a walking stick which I found easy to use. We left it in the A & E waiting room by mistake and didn't think we would find it again, but we did have other sticks at home. On leaving we enquired at reception and found that someone had kindly handed it in. Please thank the Doctor and assure him that I am using the stick and would be grateful if you could pass on my thanks and reassure him I am doing as I am told. Many thanks
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 March 2024
Dear Mrs Selby Thank you for taking the time to share such kind words following your Emergency Department (ED) attendance on Monday. It was lovely to read that the doctor who treated you explained everything clearly and was helpful and it was great news that someone kindly handed your walking stick in. I will today share your feedback with the ED management team for them to pass on to doctor that you are using the walking stick and doing as you were told. Wishing you a speedy recovery. Best wishes Sylvia PALS Officer
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Review titled Labour, delivery and after
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
I went into labour with our first baby in March 2024. I was admitted for pain relief and review. All of the service and care I received were very good. However, it was a bank holiday weekend and I do feel as though I was forgotten about and had to seek someone out for pain relief at times. Everything seemed to take far longer which I get as there are less staff on bank holiday weekends. I was made to stay in hospital as I had an infection after the birth. There were several cases where things had been ticked on my medical forms that weren’t correct. And I don’t feel as though people read my notes so I had to keep repeating myself to every new person. Things could have been explained better to me than they were about why these decisions where made, what they were looking for etc. For my partner he did feel as though he was a second class citizen. Nobody really tried to talk to him or ask him anything about our son when he was born. Throughout our stay he was not able to get food from the trolley at meal times which is hard because then he’d have to leave me to get something to eat as we were in hospital longer than we expected. He found this especially hard when I was in labour. We had to ask for a bed for him to sleep on which was an air bed that deflated and even then it was almost felt like an inconvenience to them. All in all my baby and I were taken good care of but I do feel that some improvements could be made for the partners. It is also an important time for them.
Visited Neonatal Care on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 April 2024
Good morning, Thank you for taking the time to submit a review of your patient experience during your recent labour, delivery and aftercare. I was pleased to read that some aspects of the care you received were very good though sorry to learn of the concerns you raise. Please do not hesitate to contact the PALS team using the contact details below so that we may discuss your concerns further and thank you for bringing this to our attention. Kindest Regards, Sylvia PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care
Rated 5 stars out of 5
by Nate potter - Posted on 29 March 2024
I was seen aenp on the night of the 29/03/24 in paediatric ED with an eye injury. Her care was amazing and so caring. Big thanks to all the team on that night. They were lovely. Thankyou
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 April 2024
Dear Mr Potter Thank you for taking the time to share of your experience when attending the Paediatric ED. Rest assured I will have great pleasure in sharing your kind words about the amazing and caring treatment you received with the ED management team. Best wishes Sylvia PALS OFFICER
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Review titled disgusting treatment
Rated 1 star out of 5
by David Gearing - Posted on 04 March 2024
for the second time i have been cancelled, this time at 07:47 04/03/2034, as a voice mail. I was at work, finished work at 08:00 and went to the hospital, after sitting for an hour and not being spoken to , I asked and found out I was cancelled again,Since September I have had 4 pre ops for treatment on my hip and now will need another one, I feel I am being ignored and treated extremely badly by this hospitaland will be consulting with a higher authority
Visited Cardiology on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 March 2024
Dear Mr Gearing We are very sorry to read of your cancelled appointments and that you feel ignored. We would be happy to look into this should you wish to contact the PALS team by email at mtw-tr.palsoffice@nhs.net or phone at 01622 224960/01892 632953 Best wishes Sylvia PALS Officer
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Review titled Superb treatment of my head injury
Rated 5 stars out of 5
by Simon Longworth - Posted on 27 March 2024
I received exceptional treatment Yesterday and would like thank everyone for their kindness and care. A lot of time was taken checking for other problems I may of had.
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 April 2024
Dear Mr Longworth Thank you for taking the time to leave your feedback. It is so nice to read of the kindness and care you received when attending the Emergency Department (ED). Staff always appreciate receiving kind words so please be assured I have passed your feedback onto them. Best wishes Sylvia PALS Officer
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Review titled Kindness and reassurance
Rated 5 stars out of 5
by Margaret Williams - Posted on 10 March 2024
I visited A and E yesterday and also had a CT scan. All the doctors and nurses were kind from the outset and I was treated promptly and with kindness and respect at all times. I was anxious and in quite a lot of pain and the A and E Registrar was so kind and reassuring. He explained everything very carefully to me and carried out any procedures with such consideration. I would be grateful if you could please pass on my thanks to all the team. I cannot praise them enough.
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 March 2024
Dear Ms Williams Thank you for taking the time to share your experience and I was pleased to read that you were shown kindness and respect when you attended the Emergency department (ED). Staff appreciate and value feedback and I will have great pleasure in sharing this with the ED management team today who I am sure will be thrilled to know the impact the team had on your care and treatment. Best wishes Sylvia PALS Officer
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Review titled Mislaid records
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I attended at the request of my GP. After a wait in reception of two hours I saw the doctor who ordered blood tests and X-ray. I then had to sit in a small waiting room so my husband couldn’t join me. After three hours I still hadn’t had a blood test. I asked at reception and my paperwork had been mislaid. I had that done then x ray. More waiting for results, and a wait for a cat scan. Another wait of one hour thirty minutes for results of cat scan. All in all 11 hours in A and E. mine were not the only Notes which were mislaid as I heard conversations such as “where are the patients notes” and “We’ve lost his notes”. Having work for the NHS for 13 years I appreciate how pushed staff can be but surely losing notes holds things up?
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 March 2024
Good morning Thank you for taking the time to share your experience when attending the Emergency Department (ED). I was sorry to read of the long wait you had and concerns surrounding your mislaid notes. We would be happy to look into this further for you should you wish to contact PALS by email at mtw-tr.palsoffice@nhs.net or by phone at 01622 224960. Kind regards Sylvia PALS Officer
Information supplied by Maidstone and Tunbridge Wells NHS Trust