Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Colin johnson - Posted on 14 December 2023
From the moment I arrived until I left I was treated with the utmost respect and professionalism, being kept informed at all stages what was going on
Visited General Surgery on December 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 December 2023
Dear Colin Thank you for taking the time to submit your kind words regarding your recent experience at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so therefore if you could provide me with further details on which Division you attended, I can ensure that they are forwarded to them. Thank you again and I do sincerely hope that you have made a full and speedy recovery. With regards Jane PALS 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Delevering care
Rated 5 stars out of 5
by William moody - Posted on 14 November 2023
From a&e through coronary care, I have been treated to out standing care. From friendly doctors to outstanding nursing care . Nothing is a problem. They go above and beyond and every procedure is well explained.
Visited Cardiology on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 November 2023
Dear Mr Moody Thank you for taking the time to submit your kind words and praise for the staff that cared for you when attending Tunbridge Wells Hospital. Though I was sorry to learn that you were unwell, I was pleased that your were treated with outstanding care by friendly doctors and nurses who took the time to explain everything to you. Staff always appreciate receiving such feedback, so please be assured that I have passed this onto the management teams, so that is can be shared amongst the staff involved with your care. Thank you again for your time and interest, which is much appreciated. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Maternity is excellent
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
We were treated with so much care and attention during the birth of our daughter. We had complications and all the staff were just incredible! I really can't fault the hospital and staff at all. They are superb.
Visited Maternity services on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 December 2023
Dear Parents Thank you for taking the time to submit your recent experience when attending Tunbridge Wells Hospital Maternity Unit. I am so pleased to learn that you were treated with care and attention. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them on. Congratulations on the birth of your daughter and I sincerely hope that you both enjoy parenthood. With regards Jane PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Awful experience; children's A&E
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Went with my daughter on a Monday evening, sent by GP with suspected appendicitis. 7 hour wait with no feedback as to what was happening. We nearly self-discharged but were made to feel guilty so didn't. The room temperature was 26 degrees (as seen on 2 wall thermostats) and the Nurse Station had a fan pointed at it as a result. No such luck for the patients. Surely that's not healthy? There were also two staff at the Nurses Station walking around coughing into their arms all the time. People were sitting on the floor (including kids), irate, crying and sleeping (including my daughter). There were plenty of staff but don't understand why the process took 7 hours. Awful experience. We have literally been to a hospital in a 'developing country' this year and had an experience which was better by multiples. Net result is a daughter now unwilling to report adverse health symptoms as a result of not wanting to go through this again. What on earth happened here?
Visited Accident and emergency services on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 November 2023
Dear Parent Thank you for taking the time to provide feedback on your recent experience when bringing your daughter to Tunbridge Wells Hospital Paediatric Emergency Department. I am very sorry to learn of your experience and would suggest that you contact PALS on the details provided below, so that we can assist and investigate further. In the meantime please be assured that I have passed your feedback to the Paediatric Emergency Department Management Team so that it can be shared amongst the team and used as a learning tool to enhance future patient experience. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer mtw-tr.palsoffice@nhs.net 01622 224960 01892 632953
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
The department was so well organised I was seen very promptly .The Dr and all staff were kind,helpful and efficient, I couldn’t be more impressed. Thank you to all staff involved
Visited Breast cancer services on October 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 13 October 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you were unwell, I am pleased that you were seen promptly and staff were kind, helpful and efficient. Staff always appreciate receiving such kinds words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst all staff. I thank you again for your time and interest, which is much appreciated. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Out standing care
Rated 5 stars out of 5
by June Atkins - Posted on 01 November 2023
My husband and I attended an and e in 31st October. He had suspected urine infection related to previous brachytherapy and he has sub pubic catheter. I do not know the name of the doctor we saw at around 11.30 pm but cannot praise his caring, professional and thoroughness too highly. We think he was outstanding He even rang as after we left an and e with further helpful advice that he had researched for us from uroligy. Despite the enormous pressure of work from an an and e absolutely full he made us feel that we were important to him and we in no sense felt rushed. Thank you
Visited Accident and emergency services on October 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 November 2023
Dear Mrs Atkins Thank you for taking the time to submit your feedback following your husband's recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that he was unwell, I am pleased that the doctor caring for your husband was caring and professional. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the team. Thank you again for your time and interest. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Fantastic care throughout my stay
Rated 5 stars out of 5
by David Littleton - Posted on 05 September 2023
Admitted to Pembury hospital for emergency hernia repair surgery and honestly can't begin to explain how impressed I was with the fantastic care I received from all staff. I was kept informed about my surgery throughout my stay and truly felt that staff went out of their way to ensure that I was comfortable and incredibly well looked after. An outstanding hospital full of kind, caring, friendly and highly skilled staff. Thank you for taking such good care of me.
Visited General Surgery on September 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 September 2023
Dear Mr Littleton Thank you for taking the time to share your experience when attending Tunbridge Wells Hospital recently. Though I was sorry to learn that you were unwell, I am pleased to learn that you received fantastic care from all the staff. I am also pleased that you was kept informed and that you felt staff went out of their way to ensure that you was comfortable and well looked after. Staff always appreciate receiving such kind words and praise for their hard work and efforts, so please be assured that I have passed them to the relevant Emergency Department / Ward Teams so that it can be shared with the rest of the staff. I thank you again for your time and interest and do sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960- 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled A & E Brilliant
Rated 5 stars out of 5
by Margaret Prince - Posted on 17 August 2023
I attended A&E Sunday at 8pm. I'd caught my trouser leg with my other foot which caused me to fall very heavily onto block paving. I went down at an angle on my side and head. I had tripped on the Saturday evening, and it was the Sunday my left side was really giving me a lot of pain and around my eye (though not painful), was black down to my cheek and very swollen. My husband took me to A&E about 20:00. I checked in at the reception, a very efficient, friendly young lady swiftly saw to me and asked me to wait. I was then seen by a young women who took all my details, before I was processed. I was given an ECG, 3 X-rays and a CT scan, plus examinations and other chats and details. The Dr then let me (us) know that I had a cracked rib, severe bruising etc, and what do do if anything changed and how to treat my injury, and we left 23:30. The attention I received was exemplary, all the staff including a porter, I encountered were helpful, efficient, friendly as well as competent. They made what might have been a traumatic experience a very positive one. The Dr. was superb and made me feel like his only patient, with a great attitude. I would like the staff on duty that night (Sunday,13th August) to know that their effort and attitude was very much appreciated. With best wishes Margaret Prince
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 August 2023
Dear Mrs Prince Thank you for taking the time to send your feedback relating your recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was very sorry to learn that you sustained such a nasty fall, I am pleased that the attention you received from all staff was exemplary and that they were helpful, friendly, efficient as well as competent. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Emergency Department and Estates and Facilities Management Teams, so that it can shared. I thank you again for your time and interest and do sincerely hope that you make a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953
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Review titled Amazing care
Rated 5 stars out of 5
by Ian Godfrey - Posted on 17 August 2023
My 94 year old mother had a fall in Tonbridge and was taken to the hospital by an Ambulance team that happened to be nearby. The care she got for everyone involved was just great to witness especially the 2 doctors that signed here off to go home. They gave so much care and respect it was very humbling and her age was clearly no barrier to her treatment which included a CT scan shortly after arrival at the hospital. Follow up care was also arranged and I just want to say a sincere thank you to all those involved.
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 August 2023
Dear Mr Godfrey Thank you for taking the time to submit your feedback regarding your mother's experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to read she sustained a fall, I am very pleased that she was given so much care by the team. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them to the management team, so that they can be shared with the rest of the team. I thank you again for your time and interest and sincerely hope that your mother has made a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great Practice
Rated 5 stars out of 5
by Frances Lyons - Posted on 23 August 2023
My son (10) had a potential neck injury from a sports camp and we are so grateful for the wonderful care he received from the ambulance staff, children’s A&E, the MRI scanning team and the Hedgehog Ward. It was really scary as he had a possible head/ neck injury and the staff were so thorough and kind even though they were so busy. All the doctors explained everything in easy to understand terms and left no stone unturned. The nurses were always helpful and kind even when we got a bit impatient to go home. Please can our thanks be passed to everyone involved and the orthopaedic doctor who saw us just before we went home (and to the other doctors too). Our sincere thanks to such hard working and excellent professionals.
Visited Intensive Care on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 August 2023
Dear Frances Thank you for taking the time to submit your feedback. Though I was sorry to learn that your son suffered a neck injury, I am pleased to learn that the doctors and nurses were helpful, kind and took time to explain everything to you. Staff always appreciate receiving such kind words and praise so please be assured that I have passed your feedback to the management teams, so that it can be shared amongst their staff. Thank you again and I do hope that your son has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust