Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A massive thank you
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
From the moment my daughter fell from her horse, the medical care at Pembury hospital has been quite incredible. The ambulance was with her within 8 minutes, where the paramedics attended to her injuries with expertise and sensitivity, helping my daughter come to terms with a broken leg for the second time. The junior doctors strike, certainly worked in her favour. A&E was remarkably quiet and she was attended to, fast and efficiently. Even to the point that she was assessed, x-rayed, procedure explained, pain management discussed and the op advised for the next day, before heading to a ward for a good night’s sleep. All in a matter of 8 hours from the fall. I would love to name each and every health provider who cared for my daughter over the 8 days at Pembury, but they know who they are, and we thank you will all our heart.
Visited Major trauma on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 August 2023
Dear Parent Thank you for taking the time to submit your feedback on your daughter's recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was very sorry that your poor daughter fell from her horse and broke her leg, I am pleased that she was seen, treated and admitted so quickly. I am also pleased that everything was explained to you, which as a parent must have been a relief. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass these onto the relevant teams that cared for your daughter. Thank you again for your time and interest and I do sincerely hope that your daughter is making a speedy recovery and is not too traumatised by the accident. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Visit was pointless
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2023
111 GP recommended that I get a particular scan done, A&E Dr refused to. Waiting over an hour to get samples taken, told results would take over 2 hours. No point turning up to A&E for help unless your bleeding or in an ambulance. I now have to wait to see my GP to get a referral for the tests & scan I was told to get in the first place. I’m normally full of praise for hospital staff but I felt very let down by the Dr I saw today.
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 August 2023
Dear Patient Thank you for taking the time to submit your review regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department and I am sorry that the service did not meet with your expectation. Can I please suggest that your contact PALS direct so that we can discuss your concerns further. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Professional and Courteous Service
Rated 5 stars out of 5
by Mark Hamilton - Posted on 25 August 2023
Following a video call with a doctor, through my private insurance, I was advised to attend A&E as soon as possible as I had chest pains. The team at A&E, took my bloods, did 2 ECG's and an X-ray and diagnosed muscular damage, which I thought it was. I was impressed with the support and service that all the team provided and throughly appreciated, Thank You!!!
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 August 2023
Dear Mr Hamilton Thank you for taking the time to give feedback on your experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you were unwell I am pleased that the service your received was professional and courteous. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass these onto the management team so that they can be shared with the team. Thank you again and I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled 5 star team
Rated 5 stars out of 5
by chris hall - Posted on 03 August 2023
8th june 9 pm went into A and E e with high blood pressure . From the front desk to the exit some time later , having had blood taken an ECG a diagnostic analysis and change of meds . I am so grateful for the calming and expert attention I received . Also amazed for the patience shown to certain troubled individuals.
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 August 2023
Dear Chris Thank you for taking the time to submit your feedback regarding the care and treatment you received when attending Tunbridge Wells Hospital Emergency Department recently. Though I was sorry to learn you were unwell, I am pleased that you felt you received calming and expert attention. Staff always appreciate receiving such kind words and feedback, so please be assured that I will pass this to the Emergency Department Management Team, so that is can be cascaded throughout the Department. Once again thank you for your time and interest and I do sincerely hope that you have now made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Amazing staff
Rated 5 stars out of 5
by Claire Fletcher - Posted on 30 June 2023
I recently attended the admissions/short stay surgical unit. From the moment I arrived on the unit, until discharge later that same day the whole experience was faultless. The staff were helpful, professional and friendly, from reception right the way through to the short stay ward. It is a very busy unit and you can see they all are working really hard but still manage to put the patient first. The staff in the anaesthetics room and ward staff were amazing. I was a little apprehensive about procedure, but the staff in pre op put me at ease. The after care on the ward even down to the cups of tea and sandwiches was great. Thank you to all the staff.
Visited General Surgery on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 July 2023
Dear Claire Thank you for taking the time to share your experience when attending Tunbridge Wells Hospital Short Stay Surgical Unit recently. Though I was sorry to learn that you required a procedure, I am pleased that you found staff helpful, professional and friendly and that overall your experience was good. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them onto the relevant management teams, so that they can shared with their staff. Thank you again for your time and I do sincerely hope that you have a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Children’s A&E
Rated 4 stars out of 5
by MJs Mum - Posted on 29 June 2023
Seen quickly by friendly triage nurse and doctor, very caring and happy with assessment and advice given. Only negative was that on entering the children’s A&E section after booking in, it wasn’t immediately clear where we should go to book in or wait. Several other parents experienced the same. We got there in the end.
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 June 2023
Dear Parent Thank you for taking the time to submit your feedback regarding your recent experience when bringing your child to Tunbridge Wells Paedatric Emergency Department. Though I was sorry to learn they were unwell I am pleased that they were seen quickly, the staff were caring and you were happy with the assessment and advice given. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared. Once again thank you for your time and interest and I hope that you child has now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Worst hospital care
Rated 1 star out of 5
by Debra whitehead - Posted on 01 July 2023
Badly managed, poor patient care. Lack of doctors who do not communicate with nurses or patients. Nurses are not given authority to communicate with patients about the treatment they are receiving. This hospital lacks organisation and management putting patients lives at risk.
Visited Gastrointestinal and Liver services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 November 2023
Dear Debra Thank you for taking the time to submit your feedback, though I am very sorry for your experience. Please can I suggest that you contact PALS on the details below, so that we can ascertain whether we are able to help you further. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Amazing Teams!
Rated 5 stars out of 5
by John T - Posted on 07 June 2023
I wanted to give my thanks to all the amazing staff of the hospital last night. It was incredibly busy and they were all under such immense pressure, but each and every member of staff gave impeccable, empathetic and heartfelt care throughout. A special shout-out to the nursing staff who just went above and beyond to make sure everyone was comfortable and well taken care of from the first step through the door. And a personal thanks for such an incredibly thorough and stress free diagnosis. I was looked after by the wonderful late shift A&E staff, the incredibly efficient CT ward and the wonderful nurses on the AMU who looked after me during a very daunting (on my part!) cannula experience. Every doctor that I saw were also reassuringly calm, level headed and knowledgable, which put my mind so at ease. Even the pharmacy went out of their way to make sure everything was perfect. Though nobody wants to end up in A&E all night… this remarkable team certainly took a scary scenario and turned it into a calm, patient and stress free experience. Many thanks again!
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 June 2023
Dear John Many thanks for taking the time to submit your feedback relating to your recent experience when attending Tunbridge Wells Hospital Emergency Department and Acute Medical Unit. Though I was very sorry to learn that you were unwell, I am very pleased that you found staff gave impeccable, empathetic and you was given heartfelt care throughout. I was also pleased to learn that you found staff to be reassuringly calm, level headed and knowledgeable, which put your mind at rest at which must have been a worrying time for you. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to all the teams that was involved in you care. I thank you again for your time and interest and sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Amazing Professional and Caring Service
Rated 5 stars out of 5
by John Fogarty - Posted on 12 May 2023
I went to A&E with chest pains on Sunday afternoon, and from the initial check in staff, to the nurses and doctors in the medics area, I had nothing but the most kind and professional service. It was a busy time on the coronation weekend, and the staff despite this did their best to get through the various cases
Visited Accident and emergency services on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2023
Dear Mr Fogarty Thank you for taking the time to submit to your feedback on your recent experience when attending Tunbridge Wells Emergency Department. Though I was sorry to learn that you were unwell, I was pleased to learn that you received such kind and professional service. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team, so that it can shared amongst all staff. Thank you again and I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Superb
Rated 5 stars out of 5
by Sarah Sharp - Posted on 21 May 2023
Having recently spent a few weeks on Ward 20 I cannot praise the hospital and staff enough. The care and attention I received was second to none from every member of staff. Not just the nursing and clinical support staff, who were kindness personified, but the physios and OTs and doctors were so good as were the cleaning and catering staff who were all friendly and chatty. I had been a patient on the same ward a year ago and so many people remembered me which really goes to show how good the care and attention is. The A&E staff, and ambulance staff, were equally brilliant and made me feel safe and cared for from the outset. While I would not recommend needing hospital admission if you do need it then I cannot think you could find a better place to be than at Pembury.
Visited Don't know on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 23 May 2023
Dear Ms Sharp Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital. Though I was very sorry to learn that you were unwell and had to stay in hospital I am very pleased that you felt the care and attention you received from all involved was 'second to none'. It is lovely to read that you felt everybody involved was good and that catering and domestic staff were friendly and chatty. All staff appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Ward, OT/Physio, Catering and Domestic management teams, so that they can share amongst their staff. I thank you again for your time and do sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust