Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service.
Rated 5 stars out of 5
by Graham - Posted on 23 January 2023
My son was transferred from Maidstone hospital to Tunbridge Wells hospital for emergency surgery on Saturday evening. Everyone, from the Maidstone A&E team, the Ambulance team, the A&E and surgery team at Tunbridge Wells and the nursing staff in the Hedgehog Ward were amazing. A real credit to the NHS. The quality of service and the care and compassion that they exhibited were exemplary. It is wonderful knowing that we live in an area that is so well staffed for medical care. Well done and thank you everyone!
Visited General Surgery on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 26 January 2023
Dear Graham Thank you for taking the time to send your feedback regarding the care and treatment your son received when unfortunately he had to attend Maidstone and Tunbridge Wells Hospitals. Though I am sorry to learn that your son was unwell, I am pleased that the care and treatment he received was exemplary and that staff showed real care and compassion. Staff always appreciate receiving such kind words and praise for their hard work and dedication, so please be assured that I will pass your feedback onto the relevant management teams so that it can be shared amongst staff. I thank you again for your time and interest and do sincerely hope that your son has made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Poor aftercare after birth
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2024
I was booked in for an induction last January, which I was lucky to have had such a wonderful experience with, and no pain relief required. I expressed to the staff how much I'd like to breastfeed, after having a failed experience with my first baby. The support I had recieved was poor with no offer of help from their feeding team. They had discharged us before I was ready as they needed the room, even thought the whole ward was empty. At the point of discharge, I physically could not feed my baby, and I was desperate for help with getting him latched. He had a very bad tongue tie which went unnoticed, despite me telling them I could see he was tied. I explained all this to my midwife who visited after discharge, who then referred me to Crowborough Birth Centre. They were of great help in regards to breastfeeding, and were very knowledgeable in being able to recognise a good and poor latch. So if you are having a baby at Pembury with the wishes to breastfeed, I'd definitely recommend having backup support, like a lactation consultant if you can afford one. But it could've just been my experience, and hopefully it was just a one-off as I feel slightly failed by not receiving the support which I shouldn't have had to beg for.
Visited Maternity services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 May 2024
Good morning, I was sorry to read of your experience with the lack of aftercare/support you received with feeding your baby prior to discharge from the hospital. I was pleased to read that you found the staff at Crowborough Birth Centre knowledgeable and helpful. We shall of course share your experience with both teams and thank you for bringing this to our attention. Should you wish to discuss your experience further, please do contact us using the contact information below. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent paediatric emergency department
Rated 5 stars out of 5
by Amy L - Posted on 01 January 2023
Reception check in was satisfactory and then in paediatric A&E the staff were so caring, kind, focussed and knowledgeable. I felt that my son was safe and would be made well again. We were seen promptly and in the right order of severity of symptoms. Couldn’t fault anyone.
Visited Children's & Adolescent Services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 January 2023
Dear Amy Thank you for taking the time to submit your feedback regarding you and your son's experience when attending Tunbridge Wells Hospital Paediatric Emergency Department. I am very pleased to learn that you felt your son was safe and would be made well again. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass this to the management team so that it can be shared amongst staff. Thank you again for your time and interest and I do hope that your son has now made a full and speedy recovery. With kind regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled First class service
Rated 5 stars out of 5
by DUNCAN BRUCE - Posted on 29 January 2023
My second visit to A&E in the last few months, this one was to the COVID centre, I was suffering from severe throat pain , ear and head pain, unable to eat or drink or take medication for 3 days, and suffering COVID , staff were absolutely perfect and attentive, nothing to much of a problem, checked over thoroughly , given fluids and pain medication through drip, then heavier pain medication again through drip, throat examined so that after a few hours throat had slightly improved so I could go home and eat and drink, and take medication. Second visit and like the first time absolute perfection, so pleased hospital administration should be well pleased with this department.
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 January 2023
Dear Mr Bruce Thank you for taking the time to submit your feedback on your recent experiences when attending Tunbridge Wells Hospital Emergency Department. Though I am sorry to learn you have been unwell I am very pleased to learn that staff were attentive and that you felt the service was 'absolute perfection'. The Emergency Team always appreciate receiving such praise and kind words, so please be assured that your feedback will be passed to the management team, so it can be shared amongst the whole team. Thank you again for your time and interest and I do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Care of my husband
Rated 5 stars out of 5
by Sue Waghorn - Posted on 12 February 2023
I am so grateful for all the care of my husband, during his illness and at the end of his life . Everyone went the extra mile ,also for the support you gave me at a very emotional time . Thank you
Visited Respiratory Medicine on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Mrs Waghorn Please accept my condolences for the sad loss of your husband. Thank you for taking the time to submit your feedback regarding the care and treatment your husband received whilst being cared for at Tunbridge Wells Hospital. I am pleased that staff 'went the extra mile' and that you felt supported during this very difficult time. Staff appreciate receiving such kind words and praise for their efforts, so please be assured that I have passed your comments to our Communications Team so that they cascaded to all staff. However if you would like to let PALS know what Wards within the hospital cared for your husband, we will be able to direct your feedback to the staff. Thank you again for your time and interest, especially at this very difficult time and I do hope that you are managing to stay strong. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2022
I ended up in A&E with my daughter after being advised by 111 to attend. All staff in the children’s department were kind, courteous and friendly. We were so well taken care of. We were there 2 hours apx. There are signs up advising of a potential 4 hour wait so I was really impressed that we were seen and out in around half that time, as they seemed really busy. My daughter felt so looked after and I felt they did their absolute best to get her feeling better again. Very happy and super grateful to all staff involved in dealing with us that night.
Visited Accident and emergency services on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 20 December 2022
Dear Parent Thank you for your email and I am very sorry to learn that unfortunately your daughter was unwell. I thank you for taking the time to send your kind words and praise for the staff that cared for your daughter whilst in the Emergency Department. Staff always appreciate receiving such feedback, so please be assured that I will pass this onto the Management Team so that it can be shared amongst staff. I thank you again for your time and I do sincerely hope that your daughter has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great care
Rated 5 stars out of 5
by Sue Hobbs - Posted on 19 December 2022
My father was brought in by ambulance at five in the morning when A & E was very busy. He was seen immediately and had a barrage of tests as the ambulance crew were concerned. He was treated extremely well and with great kindness with everyone accepting his sense of humour and my brother and I were also treated very well.
Visited Accident and emergency services on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 20 December 2022
Dear Ms Hobbs Thank you for your email and I am very sorry to learn that unfortunately your father was unwell. I thank you for taking the time to send your kind words and praise for the staff that cared for your father whilst in the Emergency Department. Staff always appreciate receiving such feedback, so please be assured that I will pass this onto the Management Team so that it can be shared amongst staff. I thank you again for your time and I do sincerely hope that your father has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Disrespectful Service
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2022
Took my daughter there today as she was suffering from a cough and congested nose. That just wouldn't leave her alone, she is a toddler. Yet when she goes to see the triage nurse get told she looks fine to her and then tells me to sit in the corridor for the doctor. No mention of how long this will take and basically looking at me as if I wad a liar. My partner went to ask how long the doctor wait would be. Same nurse she said is it you or the other one waiting with your child as you both cannot wait. She then continued ohh it maybe a 2 hour wait at least!!!! So first of all you were rude then rude again and then think its ok for a toddler to wait there for over 2 hours for a doctor. Yeah ok thank you for your unhelpful service. When did the NHS get so rude.
Visited Accident and emergency services on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 14 December 2022
Dear Parent Thank you for your email and I am very sorry to learn of your experience when bringing your daughter the Emergency Department recently. I would be grateful if you could contact PALS either via telephone or email so that we may discuss and investigate your concerns further. In the interim I apologise again for your experience and do sincerely hope that your daughter has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust Telephone: Maidstone - 01622 224960 / Tunbridge Wells - 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Wonderful service
Rated 5 stars out of 5
by Suzanne Gilbert - Posted on 24 December 2022
I had to take my father (86 with cancer) to a&e late friday afternoon as he had developed a problem with his stoma. He was seen very promptly and passed to the correct department very quickly. I would like to thank the staff for their polite, respectful and prompt attention. We were kept updated at all times and all staff made sure that my father was comfortable and understood what was going on.
Visited Accident and emergency services on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 January 2023
Dear Ms Gilbert Thank you for taking the time to submit your feedback regarding the care and treatment your father received when attending Tunbridge Wells Hospital Emergency Department. I am very pleased to learn that your father was comfortable and understond what was going on. Staff always appreciate receiving such kind words and praise, so please be assured that this will be passed to the management team so that it can be shared amongst all staff. Thank you again for your time and interest, which is much appreciated. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent service at the hospital
Rated 4 stars out of 5
by Anonymous - Posted on 04 January 2023
On September 28 and 30 I was sent to Pembury for heart stress test over two days Every thing was fine. I have also a replacement knee surgery for 14/12/22 . In short because the consultant never checked the scans over the 70 odd days that elapsed I lost the operation the whole thing has been going on for 18 months . Unbelievable
Visited General Surgery on December 2022
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 January 2023
Dear Patient Thank you for taking the time to submit your feedback and I am very sorry to learn of your concerns. Can I please suggest that you contact the Patient Advice and Liaison Service (PALS) direct, on the contact details below, so that we can discuss further. Once again I am sorry to learn of your concerns and for any inconvenience caused. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust