Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great hospital!
Rated 5 stars out of 5
by Tom - Posted on 27 March 2023
Just got home after spending 8 nights in hospital, due to an abscess. This is a very nice modern hospital and it was great to have my own room for four nights, which I believe is something available to most inpatients. It aided a lot in my recovery to be somewhere quiet and peaceful. All the staff were great and I really appreciated their kind care. It really made me appreciate how every role plays an important part in patients recovery and how lucky we are to be supported by hardworking staff members from such a wide range of countries.
Visited General Surgery on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 28 March 2023
Dear Tom Thank you for taking the time to submit your feedback regarding your recent stay at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise which we would normally pass onto them and their management team. It would be really good if you could send PALS an email with your full name, date of birth and the Ward that you stayed on, so that we can ensure that your kind words reach the staff that cared for you. Thank you again for your time and interest and I do hope that you have now made a full recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Not impressed....sad to say.
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2023
Further follow up ct/mri appt has to be yet arranged- advised 8/9 weeks wait, but is now 16 weeks from last appt I have left three messages on the secretary's answerphone, over the last 2/3 weeks- asking for a status of where I am in the system and could I have a call back. The silence is deafening!! Scanner depts at Maidstone and Pembury, and General Appointments depts have confirmed I have no further appointments arranged. Am I to leave answerphone messages each day -until I receive an answer?
Visited Respiratory Medicine on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Patient Thank you for your feedback and I am very sorry to learn that you are experiencing difficulties in contacting staff within the hospital to check the status of your follow up appointment. Can I please ask that you contact PALS, either by telephone or email, so that we can obtain further details and assist. PALS contact details as provided below and I look forward to hearing from you shortly. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Outstanding service in A &E
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
Very grateful to a fantastic staff for looking after me and finding out what was wrong, in fact you probably saved my life for all the tests you did.
Visited Accident and emergency services on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that I will pass these onto the management team, so that they can be shared with all staff. Thank you again for your time and I do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Just amazing
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
From the moment i walked into A&E it was amazing everyone was helpful and happy. Staff were busy doing there thing, people were cleaning chairs and porters were doing there thing. Once through i was dealt with by one extremely knowledgeable and competent doctor and was then left with the most amazing nurse ever, bloods taken with minimal effort and so friendly. Off for a CT Scan and a little wait for results but then loads of reassurance from the amazing doctor. All good and cost less than a beer. Thank you Pembury hospital you are all amazing.
Visited Accident and emergency services on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 February 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Department Management Team so that it can be shared amongst all staff. Thank you again for your time and interest and I hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled unsigned fit-note
Rated 3 stars out of 5
by bernard williams - Posted on 16 April 2024
the trreatment and assessment has been adequate, however the fit note i received was not signed nor did it show the occupation of the practitioner. Because of this i have not received benefits claimed for, hence i have no money to attend my appointment on the 24/04 /24 at tunbridge wells hospital. I spoke on the phone to a receptionist at the orthopaedic department yesterday whom on my behalf said they'd chase up the Doctor to sign a fit note that he had issued to me so i can send it to the relevant department/s. this is a schoolboy era and has left me without money to travel ,pay phone bill etc. ps. i would have prefered to call to get immediate clarification but i have no credit to do so. sincerely disgruntled.
Visited Orthopaedics on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 April 2024
Good afternoon, Thank you for taking the time to share your recent experience with us via your review and I was sorry to read that your fit note was not signed. We would be happy to look into this further for you should you wish to contact us by email at mtw-tr.palsoffice@nhs.net or on the telephone number below. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled extremely good care and well managed appointment
Rated 5 stars out of 5
by Lorena M - Posted on 11 February 2023
I had an Ultrasound guided injection 24/1/23 with a very pleasant and reassuring doctor. My condition has improved dramatically and I wanted to thank him, as I am feeling 100% better after years and years of chronic pain ( from calcific tendinitis). Not being able to sleep well was killing me and I am a new person. Thank you so so much!!
Visited Diagnostic Imaging on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Lorena Thank you for taking the time to submit your feedback regarding your recent experience and I am pleased to learn that you felt reassured by the Dr caring for you. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared. Thank you again for your time and interest and I am so very pleased that you are feeling 100% better. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great nurses and doctors
Rated 5 stars out of 5
by Sharon - Posted on 03 February 2023
I have visited the childrens emergency department 3 times in the last two months and each time my daughter has recieved very kind caring treatment from all the staff, they've had a caring, happy manor and explained what was going on even though they were extremely busy and rushed off their feet with an enormous work load. Thank you
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 February 2023
Dear Sharon Thank you for taking the time to submit your feedback regarding the care and treatment your child received when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback onto the management team so that it can be shared amongst all staff within the Department. Thank you again for your time and interest and I do hope that child is making a speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 638237/632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Hedgehogs Ward
Rated 5 stars out of 5
by Sharon - Posted on 03 February 2023
All staff on the ward have been very helpful, informative, kind and caring. They have treated my daughter respectfully, explaining everything directly to her. The room was clean, it was great to have use of a bed and be able to stay with her. We have now had two unplanned stays in the last two months and I'm very grateful for care and treatment given. Thank you
Visited Children's & Adolescent Services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 February 2023
Dear Sharon Thank you for taking the time to submit your feedback regarding the care and treatment your child received whilst on Hedgehog Ward at Tunbridge Wells Hospital. Though I am sorry to learn that your daughter had to be admitted to the Ward, I am pleased that she was treated with care and respect and that she was kept updated. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback onto the management team so that it can be shared amongst all staff within the Department. Thank you again for your time and interest and I do hope that child is making a speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 638237/632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled amazing care
Rated 5 stars out of 5
by tarina breeds - Posted on 19 January 2023
my brother was admitted in january very poorly and unfortunately died on tuesday 17th january.i would just like to say how wonderful the doctors and staff were on the ward ,he praised the hospital for the good food ,lovely nurses and pleased that he had a tv in his single room.they made his last week as comfortable as they could.i would also like to give the hospital in general a A star for the cleanliness,no clutter in the corridors ,also how quiet and calm the hospital appeared to be.i have attended many hospitals as i was a nurse for 46 years with the NHS and retired last year ,and i can honestly say your hospital comes out on top.well done . P.S i would also like to say thanks to the ambulance crew who brought him in for their kindness caring attitude .keep up the good work
Visited Respiratory Medicine on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 26 January 2023
Dear Tarina Thank you for taking the time to submit your lovely feedback and please accept my sincere condolences for the very sad loss of your brother. Staff always appreciate receiving such kind word and praise, which we would normally pass to the Ward Management Team so that they can share amongst staff. So that we can ensure your feedback reaches the correct team, I would be grateful if you could provide PALS via the email address below, the Ward name, which your brother was admitted to. In the meantime, I will ensure your feedback is sent to our Estates and Facilities Management Team so that it can be shared amongst the catering and domestic teams. Once again thank you for your time and interest and I look forward to hearing from you in due course. I am very sorry for your loss and do hope that are managing to bear up during this difficult time. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Kind and Thoughtful Treatment
Rated 5 stars out of 5
by Laura - Posted on 26 January 2023
I just wanted to thank everyone thay treated my mum in A and E yesterday. She had chest pain and was brought in via ambulance. She was very anxious and everyone treated her with kindness and understanding. They carried out initial tests and when she was transferred to AEC the kind and thoughtful treatment continued.
Visited Accident and emergency services on January 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 27 January 2023
Dear Laura Thank you for taking the time to submit your feedback regarding the care and treatment your mother received when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that she was unwell and I am very pleased that she was treated with kindness and understanding. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Emergency Department management team, so that it can be shared amongst all staff. Thank you again for your time and interest and I do hope that your mother is making a full and speedy recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust