University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Warm and Welcoming
Rated 5 stars out of 5
by Finley Cox - Posted on 13 December 2024
I attended Ward 21 (Cardiology) on the 12/12/24. I was feeling anxious about the surgery I was going to have yet both my nurse and my student nurse kept me calm and ensured I was prepared. Everyone on the ward was amazing, but the two mentioned above I can’t thank enough. I hope the nurse and student are identified so they can be shown this review to let them know how thankful I am. I was in Bed 47 ward 21 and was admitted 12/12/24 at 12:30PM. The care after my operation was outstanding and they ensured that I had plenty to eat and drink. Following handover the nurse that looked after me, again was accommodating and ensured I was comfortable. I hope again she is identified and shown the thanks I have for her. I hope all the staff enjoyed the chocolates we left for them, I now I know if I do have to return, I will be left in helpful and happy hands. Thank you Ward 21, Finley
Visited Cardiology on December 2024
University Hospital (Coventry) has not yet replied.
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Review titled Review for Coventry Hospital – Repeated Delays and Lack of Urgent Care for Potential Ovarian Cancer
Rated 3 stars out of 5
by Raluca Dumitrica - Posted on 26 October 2024
I was referred to Coventry Hospital by my GP as early as May or June after initial tests indicated alarming results. Despite this, I received no follow-up or feedback from the hospital. Recently, after a second emergency referral, my concerns have only deepened. My CA125 blood test shows a high level, which can indicate ovarian cancer, and my GP has consistently noted my severe struggle with endometriosis—a condition that has caused debilitating pain every month for years. It’s been more than 10 days since my second emergency referral, and I have yet to be assigned to a specialist. Given my test results and chronic condition, I would have expected the hospital to prioritize my case. Instead, I find myself in an unending cycle of waiting, filled with anxiety and uncertainty about my health. Attempts to contact the hospital for an update have been met only by receptionists in the booking department, who can only provide basic assistance. They have tried to support me by giving additional contact numbers, but each attempt has ended with no replies or any indication of when, or if, I’ll receive the care I need. This unresponsiveness highlights a severe lack of coordination and efficiency within Coventry Hospital’s management, which is extremely concerning. As a taxpayer and a long-time resident in the West who has never relied on benefits, I expected a certain standard of healthcare service. This experience has been a shocking contrast to those expectations, especially when facing potentially life-threatening health issues. It has become clear that this system, particularly at Coventry Hospital, does not provide the safety net I believed would be there in urgent situations. Moreover, the impact on my mental health has been profound. Living with the uncertainty of a possible ovarian cancer diagnosis and the unrelenting pain of endometriosis without appropriate medical support has taken a serious toll on my mental well-being. Every delay and unanswered call only heightens my fear and frustration, leaving me feeling powerless and unsupported. If my condition is indeed as serious as the tests suggest, will I even find out before it’s too late? Coventry Hospital and the NHS must recognize the detrimental effects that such delays and lack of communication have on patients’ physical and mental health. It’s essential that management address these systemic issues promptly to ensure that urgent cases are prioritized and that patients receive the care they urgently need. This experience has been unacceptable, and I hope this review serves as a call to action, not only for my own case but also for the countless others in similar situations.
Visited Gynaecology on October 2024
University Hospital (Coventry) has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Sheila Thompson - Posted on 28 October 2024
Attended clinic 3 again today. The doctor is absolutely one of the best I have ever seen. Very thorough, kind and a lovely nature. Wish others in other clinics were the same.
Visited Respiratory Medicine on October 2024
University Hospital (Coventry) has not yet replied.
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Review titled Good in parts - full marks to nurses!
Rated 3 stars out of 5
by Peter Bennett - Posted on 23 August 2024
Triage happened quickly and after various tests I ended in resus with gallbladder problems eventually diagnosed. Up to now with some expected delays very impressed. Transferred to surgical short stay ward where I spent 4 nights. All the nurses were exceptional throughout. My ‘negative’ was about communication. The doctors who came round once a day were clearly competent but were a different group each day so I had to repeat my experiences several times - this did not give me confidence in the continuity of treatment. My main concern (for others more than me) was that the nurses didn’t seem to have any access to what the doctors had said. A gentleman in my ward who was clearly suffering from dementia was given a detailed briefing, none of which he was taking in, and the word cancer was mentioned. His wife, visiting later, couldn’t get any sense out of him and the nurses couldn’t tell him anything and couldn’t speak to the doctors. It seems that the various threads of the service were working well enough but the communication really needs to be reviewed
Visited Accident and emergency services on August 2024
University Hospital (Coventry) has not yet replied.
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Review titled Fabulous care
Rated 5 stars out of 5
by Siobhan - Posted on 17 August 2024
My 86 year old father was sent by his GP for an emergency bloodtest. All of the staff treated him with great respect and kindness. He wears a hearing aid and stuggles to hear, particularly when anxious. Everyone made sure he understood the tests and discussed the results, making sure he understood. They calmed him with reassurance and even made us both smile and laugh. My dad and I both agreed that we are very lucky to have such a quality service available to us all. Particular thanks to the lovely Dr- I'm sorry that I can't remember her name. And thank you for the tea and sandwiches- we really appreciated them
Visited Accident and emergency services on August 2024
University Hospital (Coventry) has not yet replied.
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Review titled Fantastic service from Eye Clinic
Rated 5 stars out of 5
by Gill - Posted on 12 September 2024
My husband had many bleeds at rear of his eye which resulted in him losing his vision in that eye. No real reason seemed to be apparent, so surgery was undertaken. This was a complete success, carried out as a day patient and included cataract removal. His vision is now excellent. We would like to thank all the many staff involved who were kind, efficient and very helpful. A really wonderful experience from the whole team.
Visited Ophthalmology on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled Sort pharmacy waiting times out
Rated 1 star out of 5
by Andrew - Posted on 17 July 2024
Terrible wait for pharmacy. Get consultants to offer option of using prescription elsewhere. Hour long wait for Codeine.
Visited Don't know on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Nina - Posted on 31 July 2024
I was terrified at the thought of having an endoscopy after several accounts from people saying how awful it was. I have to say that every single member of staff from the receptionist through to the consultant performing the procedure were absolutely amazing. The nurse who took my obs was lovely and very understanding when I explained my fears, reassuring me and telling me to try and stay calm and breathe deeply etc. This kindness and empathy continued when I was taken into the room for the procedure. These wonderful NHS workers see this carried out every day but still found the time to try and put me at my ease. As a direct result of their care and reassurance the whole experience was far less traumatic than I was expecting. A huge thankyou to everyone on the endoscopy unit
Visited Gastrointestinal and Liver services on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled Absolutely perfect
Rated 5 stars out of 5
by S Thompson - Posted on 04 July 2024
Saw my heart specialist today. Such a great person to see. Very understanding. Explains everything. Always feel better after my visit, so comfortable.
Visited Cardiology on July 2024
University Hospital (Coventry) has not yet replied.
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Review titled really helpful
Rated 5 stars out of 5
by steve williams - Posted on 24 June 2024
I attended the minor injuries unit first thing today as I has a nail go through my foot. The friendly team in the minor injuries section were brilliant, with triage, x-ray, consultation and discharge all within 2.5 hours. I am aware that waiting times can be much longer at times, but the staff there are heroes all, and should be worshipped for doing a fantastic job. Thank you. Please pass this to the department for me...
Visited Accident and emergency services on June 2024
University Hospital (Coventry) has not yet replied.
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust