University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful - GP Referral to A&E
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
GP referral, the waiting room is tiny noisy, and breaches health and safety as there is no room to move in the aisles and 2 toilets which are multisex smell rarely cleaned considering how busy the waiting room is. Staff on first meeting clearly do not enjoy their job as they clearly make it known GP referrals are not welcome to A &E which is concerning when your GP has clearly told you to get to A&E!! Very concerned with how small the ridiculous waiting room is when patients are coming in wheelchairs and there is no room for them to wait safely. Incase of an evacuation you wouldn’t be getting out quickly at all!! Staff very unhelpful when waiting to be seen, they seem to forget people are human beings needing compassion and empathy. Hard of hear Very likely to miss being called and enduring a prolonged wait. If only staff could understand how hard it is waiting when I’ll to see an Emergency doctor. I’d rather fly directly to Australia in economy class without being allowed to go to the toilet than suffer the treatment of staff at A&E again. Whilst the Dr’s are brilliant his colleagues let his department down miserably!
Visited Accident and emergency services on May 2024
University Hospital (Coventry) has not yet replied.
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Review titled Exceptional group in children’s A and E
Rated 5 stars out of 5
by Atul Sharma - Posted on 23 May 2024
The whole medical team that looked after my son son were exceptional from start to finish. A special mention to the first doctor that made my son feel so relaxed as well as myself and my wife too. All the nurses were excellent too, including the last consultant we spoke with was fabulous too. True assets to the NHS Hats off to the whole team. The only bad experience was the lady at reception. She should be more welcoming dealing with concerned parents rather than being abrupt and condescending
Visited Accident and emergency services on May 2024
University Hospital (Coventry) has not yet replied.
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Review titled Amazing Children’s A&E
Rated 5 stars out of 5
by Zoe - Posted on 31 May 2024
Had to take a trip to Coventry a&e this afternoon because my daughter unfortunately cut her chin open. From start to finish the staff were incredible, such polite people. The doctor in particular was lovely and kind and took her time to gain my daughter’s trust before assessing the wound and gluing it back together. We were in and out in under two hours which I think is fantastic!
Visited Accident and emergency services on May 2024
University Hospital (Coventry) has not yet replied.
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Review titled Great Department
Rated 5 stars out of 5
by S. Thompson - Posted on 08 April 2024
Whenever I visit Respiratory Clinic I am always happy with my treatment. The Doctor is one of the nicest and most thorough doctors I have ever seen. The nurse taking my blood pressure was equally as nice. As previously mentioned pity all departments are not the same.
Visited Respiratory Medicine on April 2024
University Hospital (Coventry) has not yet replied.
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Review titled Very difficult to make contact
Rated 2 stars out of 5
by Judith Pandazis - Posted on 04 April 2024
I called the switchboard with an issue re an appointment. The operator told me that they would seek advice from a colleague - after 2/3 weeks still no reply/action. I called again re the same issue, three times in one day, and each time the phone rang out for a long time with no one picking-up. I rang the following day and asked for Clinic 9. The phone was answered by someone who went to find a specific phone number for me but after 5 minutes I hung-up believing that we may have been cut-off. I started again! This time the phone at Clinic 9 wasn't answered at all after waiting for 10 minutes.
Visited Ophthalmology on April 2024
Review titled University Hospital (Coventry)
Replied on 04 April 2024
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203
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Review titled Brilliant service and care
Rated 5 stars out of 5
by Nicola Shoebridge - Posted on 18 May 2024
I was admitted with an unstable ankle fracture. I was in pain and anxious. I received amazing care from the orthopaedic team, theatre staff, ED and the wonderful nurses and HCAs on ward 53. I was fully informed of all the procedures that took place and my comfort seemed to be made a priority. I can not thank everyone there enough for making a very traumatic event much more tolerable.
Visited Orthopaedics on April 2024
University Hospital (Coventry) has not yet replied.
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Review titled Communication support needs for autism abhorrent
Rated 1 star out of 5
by Andy - Posted on 08 March 2024
Was referred to Coventry hospital for neurology. Emailed the P A L S team several times to ask for assistance, explaining that I was autistic and requested some reasonable adjustments that they could provide to help with my communication / information needs. All emails failed to receive a response for a number of weeks. After several more attempts, finally I received an email informing me that the neurology department, who I required information from, would be in touch within 10 working days. Which was unacceptable and inefficient regardless of if a patient is autistic or not but for me who requires certainty, clarity and immediacy - this was not meeting my needs. I pointed this out and all emails were not responded to. The 10 working days came and went and no communication arrived from either P A L S or the neurology department. Therefore, I sent several more emails over many weeks and pointed out that reasonable adjustments should not be ignored. All emails ignored. This all happened over a period of about 2 months. I had been trying to access information, help and support for 2 months! Eventually I gave up and informed them that I would ask my doctor to refer me to another hospital as Coventry was completely inaccessible and shut off to communications with me, despite many, many emails sent over the course of 2 months. I informed them that I wished to be discharged due to my needs as an autistic patient being obscenely and blatantly ignored and that I would go to another hospital which was inclusive and supported equality and neurodiverse patients. Something Coventry hospital are a million miles away from ever doing. A few weeks later I received an appointment letter through the post but not one letter, but two! Two identical letters were sent to me and they say the N H S don't waste resources! This was after informing them that I had discharged myself and no longer wished to be seen there. On the appointment letter was an email address for outpatient appointments to use if patients needed to let the hospital know of a change in their circumstances. I emailed and it returned as undeliverable saying that the email address was no longer in use! This hospital and it's administration and management is akin to Billy Smarts and I would not choose to have any dealings with this hospital if you value your sanity or if you have a need to find out any information about your treatment. It is a circus. Given the N H S wastage on anything and everything these days completely unrelated to healthcare such as energy saving light bulbs to save the planet or endless inclusivity and diversity initiatives (which always seem to exclude autism), the only thing I am surprised they haven't done is built a 'big top' onto the main entrance building.
Visited Neurology on February 2024
University Hospital (Coventry) has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Judy Adams - Posted on 05 February 2024
From my first visit to now, being discharged, the care I have received on ward 10 has been first class. Staff have been kind and professional and so helpful. I am extremely grateful for their friendly care. Thank you all.
Visited Breast cancer services on February 2024
University Hospital (Coventry) has not yet replied.
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Review titled Children A&E waiting hours
Rated 1 star out of 5
by Isabel Montoro Rodriguez - Posted on 25 February 2024
My 2 years old son and I spent 11 hours at the a&e last Wednesday. We wait for 6 hours to be seen by a doctor and 5 hours for test and results. I have to say that the doctors and staff were excellent. However, it’s absolutely ridiculous to wait for 6 hours to be seen by a doctor. We arrived at 3:30pm and we left at 2am without the treatment because the pharmacy of the hospital was cloaed during the night!!!!! I have to come back at 8:30am to collect my son’s medication, just a few hours later. How is it possible that an University's Hospital with A&E - children and adults - hasn’t the pharmacy open 24 hours??? The medication wasn’t available in any other pharmacy, just at the hospital. Please, stop playing with our lives, the waiting hours and close a pharmacy hospital are wrong decisions and they must change!! The doctors and staff are also fed up of these ridiculous decisions.
Visited Accident and emergency services on February 2024
University Hospital (Coventry) has not yet replied.
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Review titled First Class Care
Rated 5 stars out of 5
by David Whiting - Posted on 20 February 2024
Excellent throughout - lengthy informative initial consultation. Experience as in patient couldn't be better - total care throughout by the whole team.
Visited Cardiothoracic surgery on January 2024
University Hospital (Coventry) has not yet replied.
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust