University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled how do i get results
Rated 3 stars out of 5
by Anonymous - Posted on 07 August 2023
had eye appointment on 03/06/2023 told we would have results by end July begining August not given any contact details what do i do help
Visited Ophthalmology on June 2023
University Hospital (Coventry) has not yet replied.
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Review titled Team players
Rated 5 stars out of 5
by Jakki - Posted on 02 July 2023
I had a operation in June at Coventry.I can not thank the staff enough for their care and excellent support.They all worked as a team smiles were plenty, hard work was forever ,I will be eternally grateful to everyone on ward 10 , and operating theatre. Well done a very happy ladie
Visited Gynaecology on June 2023
Review titled University Hospital (Coventry)
Replied on 10 July 2023
Hello Jakki, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Great practice and staff
Rated 5 stars out of 5
by Dora Damtsa - Posted on 21 June 2023
I visited the eers department for an urgent appointment because my eye infection didn't improve. The doctors and all the staff there are great, polite and caring. The amenities are the best i have seen so far in the uk!
Visited Ophthalmology on June 2023
Review titled University Hospital (Coventry)
Replied on 22 June 2023
Hello Dora, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for an Outstanding Service and Care Award (OSCA) by visiting this link https://www.uhcw.nhs.uk/oscas/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Requests for info on experience of UHCW departments
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
I have used your services twice in the past month, on both occasions I have been well cared for and satisfied. However, after each visit I have received a text message from UHCW NHS Trust asking me to rate the service by replying 1 for Very Good, 2 for Good etc. I replied to the first request and discovered that to do so cost me £2. I then received a follow-up text asking me to put into words why that score was given. Firstly, why are you using a service which costs patients £2 per text to reply? Secondly, if there is no alternative then why not ask for not only a number between 1 and 5 but also supporting text for the number given in the first message thus reducing the cost by 100%? I have had the same text following my second visit and chose not to reply (on limited funds, spending £2 x however many texts you require from me per hospital visit is not an option!). I have since been chased for a reply! Surely feedback could be requested and supplied in a different, free way? I would love to help your efforts to maintain/improve your service but really don't want to pay to do so. It does make me wonder if you actually do want the feedback or if this is just an exercise to show you have requested it, knowing very well that it often won't be given!?
Visited Don't know on June 2023
Review titled University Hospital (Coventry)
Replied on 28 June 2023
We are sorry to hear you have been charged to reply to the Trusts Friends and Family Test as replies are free. To enable us to look into this further, please contact the Trust’s Patient Advice and Liaison Service by e-mail at feedback@uhcw.nhs.uk.
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Mrs Warner - Posted on 23 May 2023
15 hour wait in A&E with a cardiac issue before being given a bed in Majors (I had to demand to see the dr in charge in the end due to the miscommunication/inability to communicate information, I saw 3 different Doctors 1 of them twice (he had the correct plan from cardiology which was initially followed then abandoned ? As to why) not one of them repeated the same thing twice! A hca took my obs and told me I was in normal sinus rhythm - I was anything but in normal sinus rhythm. I'd like to know what Dynamap shows normal sinus rhythm. A lady waiting to be seen vomited profusely all up the wall over the chair and floor in the waiting area. That was left there for more than 2 hours before anyone came to clean it up. The poor lady was sat with no attention at all for a period of time offered a vomit bowl too late and then given a gown to sit in, that a&e waiting area was freezing cold. Once given a bed in Majors I was attached to a heart monitor, I pressed my call bell because I needed the toilet - it rang for an hour and nobody came so I detached the monitors and went to the toilet, I'm 55 years old I'm not going to sit and wet myself because someone cannot answer a call bell!!! At 6:20 in the morning my blood pressure was extremely high I spoke to a nurse who came into my pod and asked her for my regular Antihypertensive medications she declined despite seeing my blood pressure telling me they weren't due until 8am I had to argue the point until she said she'd ask a dr to change the time so I could have them. This should not have happened, as a nurse she should have been asking the drs for a time change on the chart so she could do something about my blood pressure so that I didn't have a stroke! The security doors which prevent people from just walking in and out of the unit weren't locked which meant staff were at a very serious risk of abusive patients or relatives. We watched several people just walk through those doors all of whom had the potential to seriously abuse staff. This was reported to a nurse who was stood by the entrance who then checked the door and then reported it on further this then took too long a time to be attended to and sorted out. Dirty toilets & no hand soap in the toilets in the waiting area, no cups on the water fountain. The vending machine stoped allowing the use of cards absolutely rubbish when you have no cash!!! Basically an a&e that is completely unfit for purpose filthy dirty with uninterested staff, staff who can't or won't follow instructions from a cardiology team, staff who don't know what they are talking about and staff who are broken by abusive patients/relatives. All in all an absolute disgrace, more effort care and attention from management is needed. Management team get off your backsides and take a trip into your own a&e and sit there for 15 hours and experience what the public go through honestly you're in for a shock unless of course you know and just have your hands over your eyes and ears.
Visited Accident and emergency services on May 2023
Review titled University Hospital (Coventry)
Replied on 25 May 2023
Hello Mrs Warner, we are sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203
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Review titled Patient choice
by Patientcareandchoice - Posted on 12 May 2023
Supported husband to have surgery this morning. On arrival husband was understandably anxious and has PTSD thought he would arrive at urology as that was the department his surgery was. I redirected him to day surgery with the support of main reception. We entered the day surgery unit it was very busy and an enviroment he really struggles with. Although being asked to be there for 7am, the staff were not prepared for patients. They stood there as the system was starting up. I sat with my husband to keep him calm. He booked in eventually and staff were efficient. A patient asked if their wife can stay with them, and the response was of course. So I reassured my husband. They called my husband's name and my husband heard a completely different name, I prompted him to approach and went with him to keep him calm. I was told that I can't come with him. I was a little startled at the tone. My husband froze and I turned to leave. The staff member then shouted if we have our number. There are a couple of improvements that I feel would support a more caring person-centred approach: Firstly, patients are not cattle and should be dealt with as individuals, asked what their choice is, check if they have any needs that would need to be considered to ensure they are less anxious, if not possible to have a loved one stay then politely explain why. Better still write in letter sent out loved ones can't stay and ask patient to call for individual circumstances. (I have been told in the past to leave an adult with learning disabilities, only to be called 2 mins later to have me return to support) this would make it very clear to both parties the individual circumstances. I can think of many reasons someone might need to support a loved one - e.g dementia, physical disability, learning disability, mental health to name a few. Secondly, maybe day surgery departments could not ask for every patient to arrive at the same time. This provides a very difficult environment for already anxious patients and staff. Why ask for patients to arrived at 7am if the system takes 15 mins to start up, this doesn't give the impression of preparedness and calm, much needed for patients having surgery. Whilst waiting for the system to start up, everyone stood waiting, then the receptionist told us we can book in and 30 patients all rushed to the desk to book in, like if they were first to the desk they would be first operated on. Rather, call the first 3-5 people by surgery list/dept list to have people remain calm. I just think this could have been better in ways to benefit the patients and show care.
Visited May 2023
Provided by Care opinion
Review titled University Hospital (Coventry)
Replied on 15 May 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203
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Review titled Great ward - wonderful staff!
Rated 5 stars out of 5
by Emma Gudgeon - Posted on 25 May 2023
I was on labour ward for an induction and then the birth of my son the following day. Nothing was too much for the nurses and doctors I had the pleasure of meeting during my time on there. The toast was delicious! And it was on tap with a great cuppa to compliment. Bed side manner of staff was always professional,kind,caring and empathetic. The nurses who took care of me,my husband and son were brilliant! And I am very thankful. One nurse in particular kept the atmosphere light and funny. She was a delight to be around with her bubbly character and essential to my experience with her knowledge and care!
Visited Maternity services on May 2023
Review titled University Hospital (Coventry)
Replied on 30 May 2023
Hello Emma, I'm so pleased to read that you had such a positive experience. Thank you so much for your kind review, it will mean so much to the Labour Ward team. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust, Telephone: 0800 028 4203.
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Review titled Treated as a human
Rated 5 stars out of 5
by Michelle Fisher - Posted on 25 May 2023
I went to Coventry and Warwick Rhuematology for a second opinion, after going to another hosptial and not realy being listened to and felt like I was a no one and just that they wanted to sign me off and get rid of me. Yesterday going to Coventry and Warwick Rheumatolgy I saw a registrar who was great, I will point out intially he has not completely overturned the original diagnoses, but listen to me bought in hypermobilty syndrome which did not even get noticed at ther other hospital, completely explained/discussed everything with me, with the option that I ahve taken to go ahead with scans to rule in or out RA. I just cant express my thanks enough to be treated how I think all patients should be but seems to be happening less and less. I am seriously no thinking the 50 minute drive to this hosptial might be worth it if I am ever needing a referral in the future, even though the place is like a maze.
Visited Rheumatology on May 2023
Review titled University Hospital (Coventry)
Replied on 25 May 2023
Hello Michelle, thank you so much for your kind review. It will mean a lot to the rheumatology team. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Ideal Department
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
I am always very comfortable when I visit this department. The Doctor and all the staff are helpful and kind. Just a week later I always receive a copy of letter sent to my GP and a future appointment. I really wish another department I am under was the same.
Visited Respiratory Medicine on April 2023
Review titled University Hospital (Coventry)
Replied on 12 April 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Felt valued
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
We attended Acc+Emerg on Good Friday. We were welcomed at the door, seen within 45 mins and within that time offered a hot drink and a sandwich. Neither of these services were expected but showed how staff empathised with wait times and were keen to do what they needed to (with a smile on their faces too) to ensure people felt cared for. We spent time in the Medical Decisions Unit, where a receptionist, clearly busy with data input was still happy to assist patients and offered to get more milk for those wanting hot drinks, nothing was too much trouble. We received numerous tests with a final diagnosis within the 10 hours we were there. Whilst this sounds like a long time, it was a relief to know what the cause of symptoms were and to have medication to relieve this upon leaving, as well as having ruled out anything more severe. We felt that all staff played their part in making the experience less stressful. We'd like to thank the staff working Good Friday and the leadership which clearly ensures people can do good work in tough times.
Visited Accident and emergency services on April 2023
Review titled University Hospital (Coventry)
Replied on 20 April 2023
Hello. Thank you so much for your review, we shall pass your kind words on to staff. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 0284203
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust