University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Abysmal Clerical Staff - Good Clinical Staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 January 2023
Went to Minor Injuries Unit and filled out the paperwork which the abrupt receptionist then went and lost. After waiting for 2 hours in pain and discomfort, getting frustrated at not even having an initial assessment, I spoke to the receptionist who said I wasn't on the list and they couldn't find my paperwork. The NHS is at breaking point, but treating a job like a social club really doesnt help it cope. With virtually no apology was then left to wait another 30 minutes before an assessment that probably should have happened at least 60-90 minutes earlier. I then heard the receptionist have the gall to say they had been rushed off their feet and it was manic - when they had been chatting about holidays and with colleagues most of the time I was in there. I appreciate that the NHS is underfunded and for the work involved pay low wages. There is not a simple, cheap, quick fix to help it either. Fixing the chatting coffee machine culture, when there is work to do or check work already done would help. And it would have gone a little way to minimising the pain and discomfort I was kept in through someone not doing their job properly. The clinical staff were really nice, helpful and good at their jobs, they were in my case just let down by clerical colleagues.
Visited Urgent care centre on January 2023
Review titled University Hospital (Coventry)
Replied on 18 January 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
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Review titled Excellent Service
Rated 5 stars out of 5
by Julie - Posted on 12 January 2023
I have attended the urgent maxilofacial clinic 4 times now & I have found the consultant and nurses amazing. Each visit I have been seen on my appointment time. The staff are all so kind & caring.
Visited Oral and Maxillofacial Surgery on January 2023
Review titled University Hospital (Coventry)
Replied on 18 January 2023
Hello Julie, thank you for leaving a review about University Hospitals Coventry and Warwickshire NHS Trust. I'm so pleased to read that your experiences of our Maxillofacial clinic were so positive. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Extremely Disappointing
Rated 1 star out of 5
by iolapade - Posted on 06 December 2022
I was sent to A&E by 111 as I could not breathe and had chest pain. I went to A&E and was greeted by the rudest receptionist imaginable who told me it would take 9 hours to see a doctor. I was eventually checked in and went into the waiting room. After waiting there for an hour with no hope of seeing a nurse or doctor any time soon, i started to feel extremely light headed and felt that I couldn’t breathe at all. I was very visibly ill. I went to the reception to voice my concerns and was turned away and dismissed. As I walked to go to the toilet I eventually blacked out and collapsed, hitting my head and thigh on the way down. I woke up being attended to by paramedics who happened to be in the corridor, who assessed me and found that I was stable. I then heard the receptionist talking with one of the nurses loudly stating that I was “faking” it and I simply just fell for attention. I was sickened and shocked that a professional would ever say anything like that. I was then attended to by one of the nurses who insisted that I stood up less than a minute after I collapsed. She did not offer to help me stand, did not ask if I was okay. Just rudely told me to stand up. 2 hours later I was finally called into triage where my blood pressure and temperature was checked. I am a young, healthy woman, however my blood pressure was 170/120. This is very abnormal for me and should really be classed as an emergency as it is hypertension. My temperature was also high. I was sent back to wait in the waiting room. an hour and a half later I was called to take my blood and take an ECG. I waited until 7am and was not called and not even acknowledged, all while I was struggled to breathe. I felt extremely uncomfortable being under the care of nurses who obviously did not believe that I was in distress and would constantly dismiss me, so I eventually decided to go home. Writing this almost 8 hours later, I am still struggling for air and can’t breathe properly but honestly at this point I’d rather suffer in silence than go back to that shambles of a department. The waiting room is tiny, there’s no actual separate rooms when your going for obs and ecg’s, there’s just a thin curtain that separates you and the rest of the waiting room. There was only 1 nurse and 1 HCA doing obs and triage, which is absolutely ridiculous and honestly probably unsafe.
Visited Accident and emergency services on December 2022
Review titled University Hospital (Coventry)
Replied on 03 January 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Excellent care
Rated 5 stars out of 5
by Roxanne - Posted on 23 December 2022
I was told to come here for wisdom tooth removal and abcess that was on half my face. So painful and swollen. I was given a bed on a ward the 1st day. X-ray done. And the next morning my symptoms got worse and was given an early morning appointment for operation. The surgeon was very reassuring and I had plenty of staff around I felt I could reach out to if I needed it. I was on sau22 then moved to day surgery. I spend about 24 hours here and the nurses always checked on me and made sure I was ok. I was offered alternate food as I couldn't eat. And help if it was needed. The hospital seems under staffed but the staff that was there was amazing. Thank you for helping me
Visited General Surgery on December 2022
Review titled University Hospital (Coventry)
Replied on 03 January 2023
Hello Roxanne, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Thank you Day Surgery department!
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
I was admitted for day surgery for a wisdom tooth removal yesterday and the care I received was great. My admission was swift and easy, the nurses were very friendly although they were obviously very busy. My surgeon was reassuring prior to the operation and did a great job with minimal trauma to the area. It is obvious that the NHS is under pressure for beds as this seemed to be a common worry for the nurses on the ward and it is clear that more staff members are needed, however they do a great job regardless of their understaffing and I will be supporting the nursing strikes later this month. My only downfall would be it would have been nice to have had a conversation with the surgeon post operation prior to discharge regarding the success of my procedure, I know they are very busy but this would have set my mind at rest a little more. All in all my experience was very positive so thank you to all of the staff who were working on the Day Surgery ward yesterday.
Visited Oral and Maxillofacial Surgery on December 2022
Review titled University Hospital (Coventry)
Replied on 03 January 2023
Hello, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Highly skilled, compassionate and reassuring staff
Rated 5 stars out of 5
by Powell-Tuck - Posted on 15 December 2022
I was referred to the Dept of Nuclear Medicine for a full body bone scan. This involves a visit of around four hours, and as I have mobility problems the staff ‘went the extra mile’ to ensure I was as comfortable as possible.
Visited Diagnostic Imaging on December 2022
Review titled University Hospital (Coventry)
Replied on 03 January 2023
Hello, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled A prompt and good service
Rated 5 stars out of 5
by Pat watson - Posted on 18 November 2022
I visited the minor injuries unit at 9am Thursday morning and I was assessed immediately. I needed an X-ray and I was taken down to the X-ray dept straight away where I was immediately dearth with. I was taken back to the MIU and the staff explained the results to me ensuring I understood the X-ray would be reported on by a radiologist to ensure nothing had been missed. I was then given advice and support. The whole service was very good.
Visited Accident and emergency services on November 2022
Review titled University Hospital (Coventry)
Replied on 01 December 2022
Hello Pat, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Wonderful staff in Endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
All the staff are very caring and go out of their way to reassure patients. Every procedure was explained clearly and I felt looked after at every stage. I’ve been here several times and this last appointment was much better than ones a few years ago. The waiting and recovery areas are gender specific and comfortable. I feel much less anxious for my next visit now
Visited Gastrointestinal and Liver services on November 2022
Review titled University Hospital (Coventry)
Replied on 01 December 2022
Hello, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Very good Department
Rated 5 stars out of 5
by S.Thompson - Posted on 08 November 2022
My husband attended Rheumatology today. The lady doctor was marvellous. Explained everything to him. She was thorough with a lovely manner. Hope she reads this review. I do wish we could name the consultant when they are so good. I have previously remarked before, shame other departments are not the same.
Visited Rheumatology on November 2022
Review titled University Hospital (Coventry)
Replied on 01 December 2022
Hello, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Big thank
Rated 5 stars out of 5
by Glen Blakey - Posted on 21 November 2022
Taken to a&e then trauma and orthopaedic unit on 28th oct in serious condition, From there everyone was so professional and caring I couldn’t have been in better hands. I spent 17 days in hospital- leg operation,breathing difficulties,multiple fractures. Having been repaired I had to face physio which was tough but every day I did a bit more to walking further with their help A massive thank you to all the nursing staff in 53ecu A massive thank you to the surgeon A massive thank you to the doctors A massive thank you to the catering team I’m on the road to recovery thanks to you all Thank you from myself and family
Visited Accident and emergency services on October 2022
Review titled University Hospital (Coventry)
Replied on 01 December 2022
Hello Glen, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust