University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Paul harrison - Posted on 21 January 2024
Although I had to wait almost a year for the procedure I must say that the service given at my appointment at St Cross was excellent. The team that looked after me were fantastic in all areas. I would like to say a special thank you to the theatre team who put me at complete ease during the procedure. A big thank you to each of you who looked after me.
Visited Pain Management on January 2024
University Hospital (Coventry) has not yet replied.
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Review titled Crazy set up
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
Arrived in A and E and my immediate thought was full house. A person's name is called to see whoever and then they're told to go back and sit in A and E. By that time more people have arrived meaning there becomes a shortage of seating. There's hardly much room for anyone in a wheelchair either. One thing I also observed that people accompany a patient were occupying a seat. Due to the environment being a rather small space all seating should go to the patient.
Visited Accident and emergency services on January 2024
University Hospital (Coventry) has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
A couple of weeks before Christmas I had an ectopic rupture at just before 6 weeks pregnant and as such required emergency surgery. It was late in the evening and I believe I was the last surgery that my surgeon preformed that day (a very long day of surgeries as I found out the next day) I am extremely grateful to him and every single member of staff who looked after me - they are amazing people! As are the staff in reproductive medicine, they are so very lovely!
Visited Gynaecology on December 2023
University Hospital (Coventry) has not yet replied.
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Review titled Unorganised chaos
Rated 2 stars out of 5
by Anonymous - Posted on 29 November 2023
My stay of 12hrs!! Waiting room has been made smaller.. why? No space for wheelchairs, not enough seating, people were made to stand for 12hrs or sit on the floor. No cleaners for the whole time, 60+ people using 2 toilets that were revolting. Cups/sick bowls under chairs. Sick on floors not cleaned up properly. Shockingly rude staff/nurses in the waiting/triage area who were Extremely unhelpful and lacked empathy towards the people sat in pain. Utterly Failed system they’re running. Zero welfare for the patients suffering in their care and unwilling to help when asked. What I witnessed was heartbreaking. As a human being choosing to do that job, Do better
Visited Accident and emergency services on November 2023
University Hospital (Coventry) has not yet replied.
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Review titled Left very unsatisfied - sadden by the lack of care
Rated 3 stars out of 5
by Anonymous - Posted on 16 November 2023
Took my 83 year old mother with blurred vision and head aches - headaches have been ongoing for 1 month, blood pressure was high, blurred vision in one eye. Triage was swift, waiting time was very long. Nurse who accessed her was fine, but the doctor or consultant was awful, he didn’t lay down clean paper on the bed I had to ask and he said no no don’t worry, but I was worried. He never gave me any results from her bloods, which I’ve recently been told have high inflammation markers, he smelt so unclean it was difficult to stay inside the small room. He discharged us without paper work and told us to go to the eye ed which was the following day appointment only. Nothing has been found wrong with the eye but the eye doctor thought at the very least due to her head aches, high blood pressure, age and blurred vision, A&E should have preformed an ultra sound. So gave us paper work to take back there and said a medical officer would be aware of us coming over. We went to the medical unit, only to be told we’d have to go through triage again and the waiting time is around 5.5 hours. Sadly we left, at 83 with those symptoms she couldn’t wait that long after already having two days of waiting times of 4.5 hours each . We are still no the wiser what is causes her problems. It’s well documented the NHS is suffering and I totally get the hours these doctors work. But I felt there was a total lack of care and interest in my mother.
Visited Accident and emergency services on November 2023
University Hospital (Coventry) has not yet replied.
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Review titled Poor communication
Rated 3 stars out of 5
by S Thompson - Posted on 27 November 2023
My husband is under the Eye Department. Every time he has an appointment and is told he will get a further appointment, we have to ring for a date or the results of tests taken. Communication between patient and clinic seems non existent. We have made several calls this week to both the clinic and the Consultants secretary, the secretary answerphone keeps saying I am on leave, leave your phone number and hospital number with a few details and I’ll get back to you. Still waiting after having made calls two weeks ago. Tried the clinic, whilst at Walsgrave, the receptionist rang for us and the person he spoke to said they would ring us at home. Still no one has called. What does one have to do when being told they would get a further appointment. There is no communication at all. Doesn’t give one much hope regarding the NHS.
Visited Don't know on October 2023
University Hospital (Coventry) has not yet replied.
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Review titled Appointment on time.Good update on treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
On time, good attention and advice. Pleasant, friendly experience Only downside, I didn't receive a letter advising me of appointment (was not an exoected routine one). Plus point was the text reminding me of appointment, which enabled me to ring to find out. The phone query was also dealt with with efficiency, and friendy manner
Visited Haematology on September 2023
University Hospital (Coventry) has not yet replied.
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Review titled My swallowing a fish bone
by Pollydoddle - Posted on 30 November 2023
I swallowed a Fish Bone and it was sticking in my throat. Quite frankly I was panicking felt like I was choking. Went to A&E at George Eliot but they didn't have facilities to remove it. So after X-ray to confirm it was still there I was sent to Coventry University Hospital. I had a 5-hour wait at ENT Department as they were very busy and only had one doctor on. But in the end the doctor put a camera up my nose and down my throat. I could see progress on a screen which took my mind off of it. The doctor tried to remove it with forceps that weren't quite long enough. So a Nurse had to find a longer pair, then the doctor very carefully and gently removed the large fish bone from my throat. Jokingly asked did I want to keep it as a Souvenir. Which I declined! It was such a relief to feel it gone at last. I wish I had took the name of this young doctor as he was brilliant and so kind to an elderly very nervous Lady. Thank you.
Visited August 2023
Provided by Care opinion
University Hospital (Coventry) has not yet replied.
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Review titled Open Heart Surgery
Rated 5 stars out of 5
by Stuart James Hartley - Posted on 08 November 2023
The treatment, care and level of professionalism I experienced was outstanding. I felt I was in good hands, reassured, safe and secure throughout. Without exception all the team members I encountered before during and after my procedure were tremendous. I cannot thank them enough for their fantastic attitude to me and their work. What seemed to me to above and beyond was common practice. I can happy recommend this Cardio Thoracic department for anyone who has the requirement to have this kind of procedure.
Visited Cardiothoracic surgery on August 2023
University Hospital (Coventry) has not yet replied.
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Review titled Great negligence and lack of communication and coordination
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
I was called in for an induction of labour on a sunday and tried 3 uncomfortable methods and then to be told i need to get down to the labour ward where they get to break my water and still waiting for more than 3 days...being a pregnant patient with gestational diabetes and was advised the baby needs to be taken out before 41 weeks...just a day to 41 weeks, we only keep getting moved from one ward to the other saying they need the bedspace for new patients. Sleeping on uncomfortable beds and chairs and then all you keep hearing drom the midwives are conflicting information telling you you're number one on the list and another says number 2 and another tells you number 3...
Visited Maternity services on August 2023
University Hospital (Coventry) has not yet replied.
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust