University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hawthorn ward
Rated 5 stars out of 5
by Kirstin Blanchard - Posted on 05 June 2023
Amazing staff. They looked after my dad so well. Very efficient staff and the ward was so clean. I cannot praise each and every member of the medical staff enough. Very patient and attentive. Thank you so much Hawthorn ward
Visited Don't know on April 2023
Review titled University Hospital Lewisham
Replied on 09 June 2023
Dear Ms Blanchard, Thank you very much for taking the time to let us know about the good care and conditions that you and your dad found on Hawthorn Ward recently. We are always pleased to hear about a positive experience of our services and have pass on your comment to the medical and housekeeping teams. Kind regards, The patient experience team
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Review titled Poor service
Rated 1 star out of 5
by Cornelia Merten - Posted on 23 April 2023
It seems you have to be half dead if attending the a&e/ urgent care department. Then you do not mind if staff do not introduce themselves, do not listen to what you have to say or if you have to wait for hours in a sitting position despite repeatedly advising staff of your increased pain when being in a sitting position. I hope I will never be so poorly that I would not be able to tell anyone that I under no circumstances want to be treated at Lewhisham hospital.
Visited Accident and emergency services on April 2023
University Hospital Lewisham has not yet replied.
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Review titled A&E experience.
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Sent to A&E by GP. The booking in system was confusing, security guard unhelpful. Was in A&E for 5hrs watched the receptionist staff being abused and threatened. A lady continuously being sick in the middle of the waiting room, with no where for her to go. Toilet was also dirty blood on the floor no soap or hand towels and stunk of urine. Cannot fault the staff that I saw who were very friendly and helpful and I was referred to the ENT department to be seen within two weeks. I had taken a book to read and food and drink as I was pre warned it would be a long wait, unfortunately this is our NHS now.
Visited Accident and emergency services on April 2023
Review titled University Hospital Lewisham
Replied on 30 May 2023
Thank you for sharing your recent experience. We have recently been working to improve the flow and processes of booking into the Emergency Department, I apologise that you found this confusing and we will continue to work on this to improve ease of access for all. The security staff at the entrance have been in place since Covid and are there to manage overcrowding at the reception desks, I’m sorry to hear that you found them unhelpful. I’m really glad to hear that the staff you encountered were friendly and able to give you the help you needed, this is really encouraging given the high pressures we have been experiencing in recent months. Kind regards Matron – Emergency Department University Hospital Lewisham
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Review titled A&E experience.
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Sent to A&E by GP. The booking in system was confusing, security guard unhelpful. Was in A&E for 5hrs watched the receptionist staff being abused and threatened. A lady continuously being sick in the middle of the waiting room, with no where for her to go. Toilet was also dirty blood on the floor no soap or hand towels and stunk of urine. Cannot fault the staff that I saw who were very friendly and helpful and I was referred to the ENT department to be seen within two weeks. I had taken a book to read and food and drink as I was pre warned it would be a long wait, unfortunately this is our NHS now.
Visited Accident and emergency services on April 2023
Review titled University Hospital Lewisham
Replied on 30 May 2023
Thank you for sharing your recent experience. We have recently been working to improve the flow and processes of booking into the Emergency Department, I apologise that you found this confusing and we will continue to work on this to improve ease of access for all. The security staff at the entrance have been in place since Covid and are there to manage overcrowding at the reception desks, I’m sorry to hear that you found them unhelpful. I’m really glad to hear that the staff you encountered were friendly and able to give you the help you needed, this is really encouraging given the high pressures we have been experiencing in recent months. Kind regards Matron – Emergency Department University Hospital Lewisham
Information supplied by Lewisham and Greenwich NHS Trust