University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrific, dismissive
Rated 1 star out of 5
by Leigh - Posted on 13 May 2024
Experienced unprofessional care from the Obstetrics & Gynaecology dept at Lewisham Hospital relating to a surgery done following a miscarriage. My concerns relating to abnormal post-surgery recovery and scans done at the hospital that supported this concern were not taken seriously. There are some good staff there, but you're done for if the staff don't take their patients and colleagues seriously, which was my experience.
Visited Obstetrics And Gynaecology on July 2023
Review titled University Hospital Lewisham
Replied on 20 May 2024
Dear Leigh. We are very sorry to hear of your negative experience following your surgical management of miscarriage, and we take feedback like this very seriously. If you would like to provide us with your contact details, we would be happy to log this and investigate further.” Kind regards, Sarah Sarah Louise O’Sullivan DipHE, BSc (hons), MSc, RM, Grad.CIEHF, Clinical Governance Manager, Gynaecology, Sexual Health and HIV (cross site)
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Review titled well cared for
Rated 4 stars out of 5
by Anonymous - Posted on 03 July 2023
Had a non-urgent emergency (not bleeding or broken but had to see someone immediately). Was well cared for and treated respectfully by staff at all stages of my experience. The doctor was excellent - she listened fully and considered my individual case rather than just prescribing by rote.
Visited Accident and emergency services on July 2023
Review titled University Hospital Lewisham
Replied on 18 July 2023
Dear patient We are glad you have had such a positive experience. Thank you for your kind comments, these have been shared with the staff in the Emergency Department. Best wishes The Patient Experience Team
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Review titled Very good Audiology Service
Rated 5 stars out of 5
by Carolina Caceci - Posted on 07 July 2023
Inexplicably the Audiology service is not listed. I would like to congratulate all the members of that department for their professionalism and kindness. I have attended 4 times and always the attention was magnificent
Visited Don't know on July 2023
Review titled University Hospital Lewisham
Replied on 18 July 2023
Dear Mrs Caceci Thank you for your kind words, they have been passed on to the team. Best wishes Audiology Manager
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Review titled Ward very well run by senior nurses (day and night)
Rated 5 stars out of 5
by Alexander - Posted on 28 June 2023
Difficult old men calling constantly for attention, which was cheerfully given by nurses who enjoyed their work sufficiently to sing or hum to themselves in spite of the problems they were dealing with. A happy, integrated caring community. Thank you for the trouble you took with my needs.
Visited Haematology on June 2023
Review titled University Hospital Lewisham
Replied on 18 July 2023
Dear Alexander Thank you for your feedback, it is always appreciated when our staff's hard work is acknowledged. Kind regards The Patient Experience Team
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
Have had very positive outcome from attending both Podiatrist team at Lewisham Hospital out patients clinic and local community foot clinic at Downham. Cannot fault their care, commitment and skill in caring for their individual patients needs. Have always felt listened to when explaining what the problem is and have always been explained to about what procedure they are undertaking, to assist in rectifying the problem.
Visited Podiatry on June 2023
Review titled University Hospital Lewisham
Replied on 30 June 2023
Dear patient, Thank you for taking the time to give feedback, we're glad your experience was positive. It is always much appreciated when the hard work and kindness of our staff is acknowledged. kind regards The Patient Experience Team
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Review titled Long wait, unable to contact
by jupitertk53 - Posted on 24 August 2023
I've been waiting for a first appointment since the beginning of the year, and my appointment has finally been booked in for a full year after symptoms started. Presumably this will be a chat, require some tests, and then there will be even more of a wait for a procedure. I have pain that affects my daily life, and when I have tried to call to see if there are any cancellations, the phone just rings and rings then goes dead. The email address for this service, published on Lewisham Hospital's website, bounces back. It might be a great service once you get seen, but so far getting seen is a ridiculously long process and it's impossible to get hold of anyone to help.
Visited May 2023
Provided by Care opinion
Review titled University Hospital Lewisham
Replied on 29 August 2023
Dear patient We are sorry you are having problems contacting the relevant service, unfortunately we cannot tell from your feedback which service that is so we are unable to address your concerns. Please contact the Patient Advice and Liaison Service (PALS) on pals.lewisham@nhs.net with further information so that we can look into the issues you have raised. Thank you Patient Experience Team
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Review titled A&E process needs improvement
Rated 2 stars out of 5
by June Mong Loftin - Posted on 27 May 2023
My husband attended A&E as advised by his chemotherapy nurse as he had a fever and other chemo side effects. We were told chemo patients only need to identify themselves to A&E staff & will be seen immediately. However there was a security guard there who refused to let us through to reception, was very aggressive and didn’t understand the word ‘chemotherapy’. Somehow we managed to get past him and reception asked us to wait while they processed a patient. When it was our turn and my husband got up to walk towards reception the guard rushed forward and kept repeating ‘no, no, no, you have to wait’. Luckily reception ignored him and we were seen. After a 4 hour wait for tests to be done my husband was diagnosed and given a prescription. The attending A&E doctor & nurse was excellent. But Lewisham Hospital your A&E staff need training in triaging patients and in improving their attitude & duty of care. I’m not surprised the hospital’s CQC rating is Requires Improvement.
Visited Accident and emergency services on May 2023
Review titled University Hospital Lewisham
Replied on 30 May 2023
Dear Ms Loftin Thank you for your comments and feedback, I am very sorry to hear about the recent negative experience whilst attending the Emergency Department. Unfortunately our security staff are there to help prevent overcrowding at the reception desks prior to registration and to direct people to the are in which they are trying to reach within the hospital, this was introduced during the Covid pandemic to ensure infection control measures were maintained. The current processes we have in place mean that every patient will need to register with the receptionist who will identify patients who are clinically vulnerable through reasons of current or previous health conditions as per the Royal College of Emergency Medicine Quality Improvement Project for Infection Prevention and Control 2022/2023. Once identified as clinically vulnerable and following a brief consultation with a clinical streamer you may be transferred to an isolation area to await full consultation. In times of high service demand this may vary and time to assessment will be based on clinical acuity with those more acutely unwell taking priority for assessment and management. I’m happy to hear of the excellence of the attending doctor and nurse. Thank you again for your feedback, we will continue to utilise the feedback gained to improve our services. Billy-Joe Fryer Matron – Emergency Department University Hospital Lewisham
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Review titled Hawthorn ward
Rated 5 stars out of 5
by Kirstin Blanchard - Posted on 05 June 2023
Amazing staff. They looked after my dad so well. Very efficient staff and the ward was so clean. I cannot praise each and every member of the medical staff enough. Very patient and attentive. Thank you so much Hawthorn ward
Visited Don't know on April 2023
Review titled University Hospital Lewisham
Replied on 09 June 2023
Dear Ms Blanchard, Thank you very much for taking the time to let us know about the good care and conditions that you and your dad found on Hawthorn Ward recently. We are always pleased to hear about a positive experience of our services and have pass on your comment to the medical and housekeeping teams. Kind regards, The patient experience team
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Review titled Poor service
Rated 1 star out of 5
by Cornelia Merten - Posted on 23 April 2023
It seems you have to be half dead if attending the a&e/ urgent care department. Then you do not mind if staff do not introduce themselves, do not listen to what you have to say or if you have to wait for hours in a sitting position despite repeatedly advising staff of your increased pain when being in a sitting position. I hope I will never be so poorly that I would not be able to tell anyone that I under no circumstances want to be treated at Lewhisham hospital.
Visited Accident and emergency services on April 2023
University Hospital Lewisham has not yet replied.
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Review titled A&E experience.
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Sent to A&E by GP. The booking in system was confusing, security guard unhelpful. Was in A&E for 5hrs watched the receptionist staff being abused and threatened. A lady continuously being sick in the middle of the waiting room, with no where for her to go. Toilet was also dirty blood on the floor no soap or hand towels and stunk of urine. Cannot fault the staff that I saw who were very friendly and helpful and I was referred to the ENT department to be seen within two weeks. I had taken a book to read and food and drink as I was pre warned it would be a long wait, unfortunately this is our NHS now.
Visited Accident and emergency services on April 2023
Review titled University Hospital Lewisham
Replied on 30 May 2023
Thank you for sharing your recent experience. We have recently been working to improve the flow and processes of booking into the Emergency Department, I apologise that you found this confusing and we will continue to work on this to improve ease of access for all. The security staff at the entrance have been in place since Covid and are there to manage overcrowding at the reception desks, I’m sorry to hear that you found them unhelpful. I’m really glad to hear that the staff you encountered were friendly and able to give you the help you needed, this is really encouraging given the high pressures we have been experiencing in recent months. Kind regards Matron – Emergency Department University Hospital Lewisham
Information supplied by Lewisham and Greenwich NHS Trust