University Hospital Of Hartlepool
Holdforth Road, Hartlepool, Cleveland, TS24 9AHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing team at women’s outpatients
Rated 5 stars out of 5
by Amanda Farley - Posted on 22 November 2024
Visited this morning and met with the amazing team of staff. The doctor put me at ease immediately and the whole team were truly wonderful when having the biopsies performed. I was offered to watch the procedure via the screen which made it feel very inclusive. I opted for this as I’m the type of person who needs as much detailed information as possible. The nurse, talked me through what the doctor was doing throughout. The doctor gave detailed information on what we looking at and the whole atmosphere was relaxed, friendly and warm. I’ve never had such a positive experience in a hospital. This ethos within this team is wonderful and this approach should be adopted across the whole of pathetic NHS. A truly remarkable team who endeavoured to give the best possible patient care. Fantastic, and thank you all so very much.
Visited Obstetrics And Gynaecology on November 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Julie Nile - Posted on 20 October 2024
I recently attended the Access lounge for breast surgery. I would like to thank all the staff who cared for me pre, peri and post operatively that day. Every member of staff that I met were caring, informative and made me feel safe. Thank you everyone!
Visited Breast Surgery on September 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Tania kona - Posted on 21 May 2024
I was today maternity department for check up and talk with midwife but midwife never picked up her phone and I couldn't reach her after two hours waiting. I live with mould house I need to change my house urgently but midwife doesn't issue ant certificate for me to show the proof of pregnancy. So I do not know how cam I reach her.
Visited Maternity services on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Alan Christopher James - Posted on 03 June 2024
I had a colonoscopy on Thursday 30th May and was extremely anxious about it. From start to finish the staff I dealt with during the procedure were extremely professional and caring. Everything was explained to me at all stages and I was made to feel as comfortable as possible. The staff were were friendly and understanding which helped ease my anxiety. These people are a credit to our NHS and we are lucky to have them. Excellent service and experience, thanks very much.
Visited General Medicine on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Frances Kelly - Posted on 14 May 2024
I underwent a colonoscopy yesterday at University Hoaspital Hartlepool and would like to express my appreciation of the treatment I received. From arriving at the Rutherford Morrison Unit I was treated with the utmost kindness and consideration. From the Nurse who dealt with the preliminaries to the staff who undertook my colonoscopy I could not have been in better hands. Many thanks to you all for making what I thought would be a difficult procedure so very manageable.
Visited Don't know on May 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent care and professionalism
Rated 5 stars out of 5
by Lorraine - Posted on 23 April 2024
I underwent a colonoscopy yesterday and was obviously anxious. The staff from walking into reception,through to discharge were fantastic. They explained everything thoroughly and were reassuring when I had a few nervous moments. Very impressed. The sandwich and coffee after the procedure were like Nectar, after the previous day of fasting!
Visited Gastrointestinal and Liver services on April 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Catherine - Posted on 02 May 2024
The whole surgical team were amazing from start to finish. The anaesthetist listened to my concerns around my previous slow recovery time and talked me through the adjustments he would make to make this easier. I was extremely nervous and suffered an anxiety attack prior to going into the anaesthetic room. The scrub nurse calmed my anxiety and made me feel more comfortable. Again, the anaesthetist was on hand to alleviate any concerns. The recovery team and ward staff were extremely attentive, patient, and caring. I was quite nauseous and sick during recovery and the staff were there every step, this was my biggest worry due to previous bad experiences
Visited Breast Surgery on April 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Fantastic service, helpful and kind.
Rated 5 stars out of 5
by Paul - Posted on 08 March 2024
was seen within 30 minutes with no prior booking. The staff there were professional kind and helpful. The lady I seen about my ear really helped me in getting treatment. She was knowledgeable and extremely kind and reassuring. Thank you.
Visited Urgent Treatment Centre on March 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Totally outstanding care and professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
I’ve just returned home after a colonoscopy at the Hartlepool unit. Obviously I was concerned but I was reassured totally by the nurse who explained the procedure. From then on every member of staff was superb. Special thanks to the person who performed my procedure. I really couldn’t have been in better hands. He really was the complete professional and a lovely fella. The whole experience was truly awe inspiring. As a massive supporter and advocate of the NHS I’m delighted to report that at its best it really is the best in the world. My heartfelt thanks to the entire staff of the Rutherford Morrison Ward. Each and every one of you deserves a medal.
Visited Don't know on January 2024
University Hospital Of Hartlepool has not yet replied.
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Review titled Excellent quality of care.
Rated 5 stars out of 5
by Katrina Thompson - Posted on 10 December 2023
Cannot praise the staff enough including reception for patience and kindness, following a telephone assessment I was given an appointment at my convenience for a F2F assessment. The staff showed understanding and kindness, I was seen bang on time and immediately given emergency treatment, given time to rest, my condition, further explained future care and a prescription. The Nurse Practitioner involved was calm, caring, patient and knowledgeable, she reassured me and made me feel relaxed. I cannot thank the NHS workers enough for keeping me well.
Visited Urgent Treatment Centre on December 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust