University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
I arrived at the hospital having been referred after seeing a physio at a local GP practice, as she wanted me to have an X-ray. After a bit of initial confusion, I was dealt with extremely efficiently by delightful staff who all went out of their way to help. Thank you, Shotley Bridge hospital!
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
I would like to thank all the staff for my mother’s recent visit to ward 12. The staff all of them put us at ease and cared for my mam 100%. A great place for visiting and nothing was a bother to any one of them!!!
Visited Respiratory Medicine on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2024
My husband was told to urgently attend a and e following an evening gp appointment to check for thyroid storm and heart failure. On attending and being seen initially they told him they "dont do thyroid bloods" and that ecg could be done at the gp surgery so sent him home with tachycardia and no blood checks done. Gp states there would of been a letter for them to read regarding the situation but clearly it wasn't read. I have had thyroid bloods done in a and e myself when taken in by ambulance so I know they can be done there.
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by helen hardman - Posted on 24 October 2024
I took my 91 year mother to A and E in the early hours of the morning. The staff were excellent, kind, caring and so proffessional with my Mam. We were seen quickly and they made sure she was found somewhere comfortable to rest and gave her a hot drink and biscuits. All the team were brilliant. Thank you
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great care experience
Rated 5 stars out of 5
by Neil Gibson - Posted on 21 August 2024
I lacerated my hand leaving a deep wound. A&E experience was excellent - seen and treated within 45 mins. Due to the injury, I needed to see the plastic surgery department the following day. The friendliness and care from the staff was superb. Really professional service and great care. According to our new government our NHS is broken. Not from what I experienced this week. Thanks to all the team at Durham hospital for doing a great job
Visited Plastic surgery on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Katherine Adams - Posted on 11 August 2024
Attended A&E on 7th August 2024, I got there at 10:15am and was triaged by 10:30am and then seen by a doctor at 11:45am. The doctor then spoke to me and gave me some pain relief and he booked me for a CT scan. I was then called at 1:20pm for my CT. The time scales between everything was brilliant. Although I was there in A&E a total of about 6 hours it felt so much easier as the timings between everything was fairly quick. I was then taken to be admitted onto a ward . The staff were absolutely amazing and I am going to email with my praises for certain individual members of staff on the ward I was placed upon as they made my experience so much easier and pleasurable and comfortable. Couldn’t fault Durham one bit . Oustanding
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent service/ staff
Rated 5 stars out of 5
by Annie - Posted on 19 August 2024
I visited A&E with my daughter last Tuesday after she sustained an ankle/foot injury and I just need to say that the care she was given was exceptional. From us arriving in A&E at 10.15 ish, she had been triaged, seen paediatric, x-ray, seen another doctor and treated all by 11.50. All of the staff we came into contact with were professional, kind, compassionate and just generally caring. I wanted to leave a review as I know how people just tend to do this with a bad experience and I wanted to praise all of the staff. Would definitely recommend this hospital!
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Long night waiting
Rated 3 stars out of 5
by Hashtag - Posted on 11 August 2024
Father was admitted via ambulance with a head injury after fainting then falling at home. He was transferred into a bay and basic tests were done, but not a lot of information was offered as to what was happening. No-one even checked his head laceration. After a few hours of waiting he was then moved to a single room, where he waited for another few hours, still no information offered. Further basic tests done, then after being in the department for over 6 hours he was seen by Dr. A CT scan was organised and he was moved to another “quieter” room to await results. We had to keep asking the nurses what was happening, as despite coming in to do his basic observations there was no conversation from the staff. Granted it was a Friday evening and the staff were busy, the basic courtesy of keeping the patient (& family) informed was lacking. He was sent home after 8 hours in the department (at 2am) with no discharge advice, particularly about his head injury, or any explanation as to why he may have fainted in the first place. Rather disappointed.
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Jill - Posted on 20 July 2024
My son was taken here by ambulance after a fall onto his back, using gas and air on the way in as he was in so much pain. In the hospital he was given a bed and after 2 hours of not been seen was then asked to get out the bed and sit in the waiting room, my 12 year old son had to hobble out the bed in pain into the waiting area. Needless to say, I left and took him to another hospital.
Visited Don't know on July 2024
University Hospital Of North Durham has not yet replied.
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Review titled Good care
Rated 5 stars out of 5
by Derek - Posted on 04 August 2024
I was in for day surgery which was more challenging than expected.The recovery staff were fantastic my nurse I was a bit confused and in a lot of pain but they stayed with me all of the time I was there. She was concerned about my pain level and wasn’t happy about me going home and arranged a bed on ward 14 . I was on this ward all night and the next day. They were very busy with patients coming and going but the staff were all brilliant. I was discharged after tests and my pain was under control. I thank everyone who I had contact with for their great care.
Visited Don't know on July 2024
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust