University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Emma - Posted on 26 November 2024
After seeing so many negative reviews I thought it was best to share this. I took my infant to A&E yesterday after calling 111 and being advised to get there immediately myself as unfortunately there were no ambulances available. We arrived, we were seen within 20 minutes. The doctor we saw was fantastic and made my little one feel at ease and even got a smile! All of the staff were friendly and professional even when some people came in swearing at them. Which I felt there was no need for they were trying to help. Thank you so much! I can't recommend this hospital enough. The staff are doing their best under the current circumstances and need praise where praise it due. Thank you again!
Visited Accident and emergency services on November 2024
University Hospital Of North Durham has not yet replied.
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Review titled Lack of communication and compassion.
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2024
Admitted via ambulance following a collapse at home. Transferred to ambulance assessment bay after a short wait and attended to by care assistant, who did baseline observations, bloods & ECG. The department was very cold, so partner asked if I could have a blanket (a very thin blanket), which was inadequate, so my partner covered me with his and my coats. I was then moved to another room to wait on the trolley. The room didn’t have an emergency call bell so my partner was asked to stay with me. I was uncomfortable so my partner asked for a pillow and also asked a nurse when I’d be attended to, but the nurse shrugged their shoulders and said they didn’t know. After waiting several more hours and no sign of being attended to my partner asked again when I’d be seen. Nurse said the department was busy and I’d be seen when someone was free. During the wait in the department there was no communication from staff and no one ever asked me if I was comfortable or if I still felt unwell. After waiting several more hours my partner asked nurse again when I’d be seen, to be told the doctor would hopefully attend to me in a couple of hours. I felt completely ignored and wanted to go home to sleep, so my partner asked a nurse if I could go home. Nurse said they’d speak to the doctor, but after another hour the nurse hadn’t returned to update me, so my partner asked if I could go home again. Nurse came in removed my cannulae and said if I wanted to leave I could. I asked if I needed to speak to the doctor or sign a form, but nurse told me just to go home. As a retired nurse who worked for the trust for over thirty five years, I am ashamed to admit that the care in the department that evening was substandard. At no time did I feel I was being treated with care or compassion.
Visited Accident and emergency services on November 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
I arrived at the hospital having been referred after seeing a physio at a local GP practice, as she wanted me to have an X-ray. After a bit of initial confusion, I was dealt with extremely efficiently by delightful staff who all went out of their way to help. Thank you, Shotley Bridge hospital!
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great staff and care
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2024
I would like to thank all the staff for my mother’s recent visit to ward 12. The staff all of them put us at ease and cared for my mam 100%. A great place for visiting and nothing was a bother to any one of them!!!
Visited Respiratory Medicine on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 25 October 2024
My husband was told to urgently attend a and e following an evening gp appointment to check for thyroid storm and heart failure. On attending and being seen initially they told him they "dont do thyroid bloods" and that ecg could be done at the gp surgery so sent him home with tachycardia and no blood checks done. Gp states there would of been a letter for them to read regarding the situation but clearly it wasn't read. I have had thyroid bloods done in a and e myself when taken in by ambulance so I know they can be done there.
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by helen hardman - Posted on 24 October 2024
I took my 91 year mother to A and E in the early hours of the morning. The staff were excellent, kind, caring and so proffessional with my Mam. We were seen quickly and they made sure she was found somewhere comfortable to rest and gave her a hot drink and biscuits. All the team were brilliant. Thank you
Visited Accident and emergency services on October 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great care experience
Rated 5 stars out of 5
by Neil Gibson - Posted on 21 August 2024
I lacerated my hand leaving a deep wound. A&E experience was excellent - seen and treated within 45 mins. Due to the injury, I needed to see the plastic surgery department the following day. The friendliness and care from the staff was superb. Really professional service and great care. According to our new government our NHS is broken. Not from what I experienced this week. Thanks to all the team at Durham hospital for doing a great job
Visited Plastic surgery on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Katherine Adams - Posted on 11 August 2024
Attended A&E on 7th August 2024, I got there at 10:15am and was triaged by 10:30am and then seen by a doctor at 11:45am. The doctor then spoke to me and gave me some pain relief and he booked me for a CT scan. I was then called at 1:20pm for my CT. The time scales between everything was brilliant. Although I was there in A&E a total of about 6 hours it felt so much easier as the timings between everything was fairly quick. I was then taken to be admitted onto a ward . The staff were absolutely amazing and I am going to email with my praises for certain individual members of staff on the ward I was placed upon as they made my experience so much easier and pleasurable and comfortable. Couldn’t fault Durham one bit . Oustanding
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Excellent service/ staff
Rated 5 stars out of 5
by Annie - Posted on 19 August 2024
I visited A&E with my daughter last Tuesday after she sustained an ankle/foot injury and I just need to say that the care she was given was exceptional. From us arriving in A&E at 10.15 ish, she had been triaged, seen paediatric, x-ray, seen another doctor and treated all by 11.50. All of the staff we came into contact with were professional, kind, compassionate and just generally caring. I wanted to leave a review as I know how people just tend to do this with a bad experience and I wanted to praise all of the staff. Would definitely recommend this hospital!
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
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Review titled Long night waiting
Rated 3 stars out of 5
by Hashtag - Posted on 11 August 2024
Father was admitted via ambulance with a head injury after fainting then falling at home. He was transferred into a bay and basic tests were done, but not a lot of information was offered as to what was happening. No-one even checked his head laceration. After a few hours of waiting he was then moved to a single room, where he waited for another few hours, still no information offered. Further basic tests done, then after being in the department for over 6 hours he was seen by Dr. A CT scan was organised and he was moved to another “quieter” room to await results. We had to keep asking the nurses what was happening, as despite coming in to do his basic observations there was no conversation from the staff. Granted it was a Friday evening and the staff were busy, the basic courtesy of keeping the patient (& family) informed was lacking. He was sent home after 8 hours in the department (at 2am) with no discharge advice, particularly about his head injury, or any explanation as to why he may have fainted in the first place. Rather disappointed.
Visited Accident and emergency services on August 2024
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust