University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great staff enduring a poor environment
Rated 3 stars out of 5
by Anonymous - Posted on 20 January 2024
Visited A&E with my daughter, staff were professional and caring. However, there was inadequate equipment provided for them to fulfil their role e.g. Dr had to use own phone as a torch. The waiting areas were filthy, blood on seats, spillages not cleaned up, this was witnessed over a 7 hour period and no cleaning staff checked the environment throughout this time. Clinical staff exceptionally busy and should not be expected to undertake cleaning duties as well.
Visited Accident and emergency services on January 2024
University Hospital Of North Durham has not yet replied.
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Review titled Great stay Durham hospital
Rated 5 stars out of 5
by David beverley - Posted on 18 December 2023
on the 10/12/23 I was rushed into hospital as I was suffering hard to breathe and it felt like my ribs were crushed and my lungs caved in i had low blood pressure rapidly heartrate of 150 over had oxygen given to me on the way to hospital so i could breathe better when i got to hospital nurse or doctor ask me questions about my condition and how i felt and I explained the feeling i was having i had a ct-scan to see what was going on bloods taken for testing i had an Xray taken the wait was like 5 minutes nice nurse or doctor came round explained why i felt like I did and it is known as a spontaneous pneumothorax with is more or less a clapesd lung on my right side so I had to have a keyhole (vats) surgery performed witch is a tube inserted into my side inbetween chest wall and lung to allow the fluid to be removed through a tube to drain to allow my lung to expand I would like to thank the nurse who performed the keyhole vast surgery and all the staff that looked after me even I want to thank the raspatory nures for the advice before I was discharged from the hospital I would like to thank the paramedics for bringing me to Emergency service if it wasn't for the nice nurse at Shotley Bridge hospital who called for the ambulance I probably would be in a worser condition
Visited Don't know on December 2023
University Hospital Of North Durham has not yet replied.
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Review titled Filthy wards
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
Transferred from immaculate QE Gateshead to Durham. My 10 year old has a chest infection with oxygen needed for 48 hours. Disgusting filth and dust everywhere. On beds, food on floor. I wiped surfaces down after suffering a coughing fit immediately upon entry. It was overwhelming. Terrible place to recouperate with respiratory problems. Can't wait to go home.
Visited Children's & Adolescent Services on December 2023
University Hospital Of North Durham has not yet replied.
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Review titled Incredibly friendly and welcoming staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
I just wanted to say a massive thank you to the nurse and staff at the GUM/Sexual Health clinic. The nurse who took my bloods this morning (13.12) was so incredibly friendly and inviting and it made all the difference in the world when attending the clinic. She's an asset to the Trust.
Visited Don't know on December 2023
University Hospital Of North Durham has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by H Mellons - Posted on 26 January 2024
I would like to say a huge thank you to the children's community nursing team who looked after my daughter for 7 days (including christmas eve and christmas day) to continue her IV antibiotic treatment at home. Every nurse who visited our home was so friendly, supportive and a true professional. The nurses provided amazing care not only treatment but also ensuring follow up appointments were made. Thank you so much!
Visited Children's & Adolescent Services on December 2023
University Hospital Of North Durham has not yet replied.
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Review titled Very Professional
Rated 5 stars out of 5
by David - Posted on 06 November 2023
Visited today to check on moles. Had one removed same afternoon. Clinical staff were pleasant, knowledgeable and professional. Canteen was clean and modern.
Visited Dermatology on November 2023
University Hospital Of North Durham has not yet replied.
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Review titled Excellent care in difficult circumstances
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2023
I visited A&E with a GP referral as there were no beds in the medical assessment unit. I observed a lot of patients clutching letters of referral like mine. The A&E unit is currently not fit for purpose. It is old and far too small for the number of patients seen daily. In particular I found the waiting area small, crowded, depressing and uncomfortable. Doctors appeared to be scrambling for rooms in which to see patients. I observed doctors updating patients in public spaces. Myself and everyone else had observations (BP etc) taken by a nursing assistant in a corridor. There were some very poorly patients who could barely sit up. My review however is about the staff. Everyone I had personal contact with or observed during my 7 hour visit were professional, courteous and caring. The way they work in such a stressful environment is to be applauded. Thank you for the care that I received.
Visited Accident and emergency services on November 2023
University Hospital Of North Durham has not yet replied.
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Review titled Great experience at Treetops
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
I just want to thank and commend the nurses, and ward staff at Treetops. We had a 3 night stay for my 9 month old with Bronchiolitis and were treated with so much care and kindness. All the staff were so professional, put us at ease, made us comfortable, accommodated my requests regarding sleeping arrangements, took time to make us feel like we were important regardless of how busy they were. I was even given toiletries and the opportunity each day to take care of myself while someone looked after little one. Thank you to everyone for all of their hard work.
Visited Children's & Adolescent Services on November 2023
University Hospital Of North Durham has not yet replied.
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Review titled Amazing, caring staff team.
Rated 5 stars out of 5
by Brenda Smith - Posted on 30 October 2023
I had an Ebus procedure today in the Cardiac day unit. From the minute i walked into reception i was treated with dignity and respect. The whole staff team gave me their full attention, they explained everything to me and were very patient and calmed me down before my procedure. I couldn't praise this tream enough. They are a credit to the department. Thank you to every single one of you.
Visited Don't know on October 2023
University Hospital Of North Durham has not yet replied.
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Review titled Chaos
Rated 1 star out of 5
by Martin Colling - Posted on 22 October 2023
Doctors wandering about trying doors to find another doctor is in that room. Simple suggestion, a door sign that says occupied. This will free up all this wandering time that is wasted. Who manages these places...
Visited Accident and emergency services on October 2023
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust