University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding care
Rated 5 stars out of 5
by Mark Goff - Posted on 25 October 2023
To everyone on Ward Two - Thank you. Dedicated and highly focused efficiency, professionalism, care and compassion are a few of the words that summarise my experience of the NHS from first calling 999, ambulance staff, CT scan, treatment on Ward Two through until discharge barely 24 hours later. Whether it was the young lady on Ward Two keeping me supplied with endless cups of tea, the medics sorting out my treatment or the supporting staff you were absolutely faultless. Thank you. The cost of this care £0. The NHS is the nation’s crowning glory and rightly the envy of the world - we all have a duty to protect it for future generations.
Visited Stroke on October 2023
University Hospital Of North Durham has not yet replied.
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Review titled Pregnancy Consultant Appointments Fantastic
Rated 5 stars out of 5
by Savannah Cheetham - Posted on 10 October 2023
I am under a pregnancy consultant at Durham hospital pregnancy assessment unit. Currently 22 weeks pregnant. I had early bleeding due to a large hematoma, as well as a chronic pain condition. Every time I have gone in for a scan, check up, or just my consultant appointments, I have been looked after and cared for brilliantly. Please pass on my thanks to everyone including my own consultant (I won’t name her as I read to keep individual names out of reviews) alongside the lady I saw today at 11am 10th October - in place of my regular consultant. I was a little nervous to be seeing someone different but she was also brilliant, kind, caring and reassuring. So please also pass this on to the lady I saw today who was working under my usual consultant. I wish I were allowed to name names! Pregnancy can be so lonely, it’s my first baby and I have consistently received quality care at the antenatal department/pregnancy assessment unit at Durham University Hospital. The NHS is already under so much pressure and I truly believe that positive feedback is important to those who are so caring and considerate each day. Even the receptionists and ladies who do my blood pressure/urine samples, scans etc, are always so kind and reassuring. I am coming off of a medication so that I can hopefully breastfeed (with my GP) but it has left my mental health/anxiety in a bad place understandably. The antenatal appointments at Durham hospital have always made me come away feeling at ease, supported, and listened to. Thank you so much to everyone in this department who work tirelessly supporting couples/individuals with their pregnancies. Kind regards, Savannah C
Visited Maternity services on October 2023
University Hospital Of North Durham has not yet replied.
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Review titled Passed from pillar to post
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2023
An elderly friend was admitted as an emergency due to a hip fracture. First she had to wait in A/E for many hours before a bed was found on Ward 16, from there she had surgery. She hadn’t been in the ward 16 for very long before she was moved to ward 14 in early hours of the next morning. She’d just settled there when she was moved back to ward 16 again. This was obviously very unsettling for her. After a few days on ward 16 she was deemed fit for transfer to Shotley Bridge hospital. She was told to make her self ready for transfer just after mid morning. She waited all day wondering what was happening, as no one updated her. She’d told her partner not to visit as she was being moved to another hospital. She waited until 10pm that night before an ambulance arrived to transfer her. She didn’t arrive at the next hospital until almost 11pm, considering she was elderly & in pain, this was quite disappointing for her. All in all, the communication from staff (medics and nurse team) was quite poor.
Visited Orthopaedics on October 2023
University Hospital Of North Durham has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Sophie Anderson - Posted on 08 October 2023
Had my daughter at UHND in October and due to antenatal issues had to visit both PAU and Antenatal clinics multiple times. Not once did I feel let down by the staff. Each visit I felt supported, listened to and cared for. Each check was thorough and explained to me. On the week of delivery I again had to visit multiple times and I was made to feel at ease and understood. All three wards were so conscientious and made me feel safe in their care and communication was spot on. During delivery I couldn’t fault any of the staff, my midwives began to feel like friends and family and I was put at ease throughout. They were so professional and answered all my questions and queries. I couldn’t have had the birth I had without them. I felt they really championed me and my wishes and helped bring my daughter safely into the world whilst also advocating for me. All checks were on time and thorough and this also applied to the post natal ward. Medication was offered, and all checks were efficient so I wasn’t conceded at all. My daughter needed extra checks and monitoring and again everything was explained and made sure I understood why and what.
Visited Maternity services on October 2023
University Hospital Of North Durham has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Attended with my husband after he collapsed..excellent service from 999 ambulance ...doctor triage on arrival ...being seen by nurses and doctors .... Despite a very busy day the nurse and doctor especially on night shift went out of way to be helpful ,supportive and understanding ..thank you
Visited Accident and emergency services on September 2023
University Hospital Of North Durham has not yet replied.
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Review titled So reassuring
Rated 5 stars out of 5
by Martin Hiles - Posted on 03 September 2023
Having had a giddy turn and brief unconsciousness in Durham Market Place last Monday 28 August I was rapidly (within minutes) reassured by an on-hand St Johns' Ambulance team, then an ambulance team (from North East Ambulance Service), the University Hospital of North Durham emergency reception then assessment ward - and finally the cardiac team on Ward 11. The empathy, reassurance, kindness, obvious care by all involved (so many different disciplines both front-of-house and behind the scenes as well as medical) is a strongly positive reflection on both the NHS in particular - and humanity as a whole. Thank you to all involved (having spent most of my last 30 years in Africa I can assure the British public that University Hospital of North Durham is a shining example of what others would be most grateful to have, and a treasure for the North East of England).
Visited Accident and emergency services on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Julie Harkness - Posted on 09 August 2023
Just wanted to say thank you to everyone on the day ward the anaesthetist, the gynaecology and theatre team for the way they treat me on my recent day surgery. Everyone was so friendly and patient and explained everything that was happening clearly allaying any fears I had. You really do a sterling job and your efforts are really appreciated.
Visited Gynaecology on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Need to talk
Rated 1 star out of 5
by Very upset - Posted on 09 August 2023
If departments talked to each other then perhaps the discharging of patients might happen sooner instead of being told that you need to stay another night because microbiology can’t seem to get their finger out to sign a release paper which so far 2 days in and we are still waiting.
Visited Gynaecology on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by David Piercy - Posted on 01 August 2023
Had a couple of procedures yesterday and I was so well looked after, both in the treatment I received and the courtesy extended to me, I feel I must bring it to your attention. The doctor and nurse were superb and I cannot praise them high enough. Thank you
Visited Dermatology on July 2023
University Hospital Of North Durham has not yet replied.
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Review titled Seriously?
Rated 1 star out of 5
by Chris Leishman - Posted on 27 June 2023
Have a cpap machine which I rely on to sleep. It has ceased to function last night. When I rang for advice and support went to message service which even said may not get back to me same day so I am promised another sleepless night. Surely a reply service daily is not asking too much. I am only assuming that I will get a reply even tomorrow. Not impressed.
Visited Respiratory Medicine on June 2023
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust