University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Unfortunately I had to attend Accident & Emergency with my 13 Yr old daughter. To start things off the car park situation at Durham hospital is terrible. As an already stressed parent taking your child to hospital, pulling up to a queue to even get in heightens everything. Then to find a super small car park for visitors that is quite a walk to a&e doesn't help. I couldn't exactly drop my child off at the entrance to a&e and then go and park. Not to mention the price of parking and having to be cash! I understood that a&e isn't the most pleasant place to be but the experience could be so much better. The lady on the desk wasn't particularly friendly. When you are already very anxious it would be so much nicer if someone just smiled and helped you feel welcome rather than making you feel like an inconvenience. The waiting room is the most awful place to sit and wait. It's far to small, uncomfortable and makes you feel ill just being there. My daughter was called to triage where the nurse stood in the waiting room in front of on the whole waiting room, hands on hips asking why we were there. That could have been really embarrassing for my daughter if it had been for something other than an injury. We were sent along to paediatrics which turned things around as staff were lovely. The actual ward isn't the nicest place but at least we were away from the main a&e Im not sure how the waiting area got passes its health and safety check, another Dad sat down on the chairs and because of the low cupboards behind the chairs banged his head. When we first arrived a mam was infront of me with her twin babies in car seats both with oxygen bags. I had to help her with the car seats and the staff did come to help but, she had already being in tears in the car park struggling to carry everything as she was on her own. The member of staff working in the car park had being very sharp to her about when to park despite what she had been advised. He hadn't offered and help at all. I hope this may go towards putting some of these things right.
Visited Accident and emergency services on February 2023
University Hospital Of North Durham has not yet replied.
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Review titled I felt that this was handled unprofessionally
by Agnes49 - Posted on 06 March 2023
My relatives neighbour phoned me to inform me that they had 6/7 months to live and had been admitted to Ward 1, Durham University Hospital. I phoned and told a staff member what I had been told by the neighbour. Their response was, well we all have to die sometime. I was in shock at their response and really upset. I felt that this was handled unprofessionally.
Visited February 2023
Provided by Care opinion
University Hospital Of North Durham has not yet replied.
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Review titled well oiled machine
Rated 5 stars out of 5
by Lynda Whitehead - Posted on 02 March 2023
What a positive experience I had whilst being treated on this ward. Staff care was first class, patients were cared for with dignity and respect, no request was unanswered and assistance was given swiftly and with care. The staff worked as a team from consultants to nursing assistants to cleaners, they all appeared to help one another as and when required. They were always cheerful and upbeat. In both wards I was in on this unit there was a garden courtyard space which I feel was under utilized, with doors from the wards it could be a safe pleasant outside space for both patients and staff to enjoy. The food was great and I am very grateful for the excellent care you gave me
Visited Stroke on February 2023
University Hospital Of North Durham has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2023
All staff were amazing from the nurse who met patients on arrival, through the support staff who booked me in to the clinicians who dealt with my case. Their care and kindness was visible in the way all attendees were being looked after, not just me. It’s especially impressive given the pressures staff are currently working under. My case was handled very efficiently and I came away feeling so much better, reassured and confident I would know what to do if I took a turn for the worse. Staff were exemplary in their professionalism. Thank you!
Visited Accident and emergency services on February 2023
University Hospital Of North Durham has not yet replied.
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Review titled Hard working staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
My husband went to a and e from out of hours we where there all night but the staff where great under the pressure they where in it was full no seats at all to sit down on at least my husband got seen to well thank you to all of you even the other patients who we had a good time chatting
Visited Accident and emergency services on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Exemplary medical staff under great pressure.
Rated 4 stars out of 5
by Pam - Posted on 20 January 2023
I was referred to A&E from NHS helpline. From arrival I was treat with respect, courtesy and professionalism. I was shocked by the number of patients the department was coping with and throughout a long wait I saw staff working tirelessly. The junior doctor I saw was thorough and apologetic for the wait when he had no control over this. He and all his colleagues are doing a great job in an underfunded and understaffed service. Well done.
Visited Accident and emergency services on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Thanks to all at University Hospital
Rated 5 stars out of 5
by john smith - Posted on 16 January 2023
I was only there for 47 hours with a fractured ankle but must have encountered at least 40, maybe even up to 50or 60 people who attended or spoke to me in some capacity. Reception, porters, nurses, xray, doctors, theatre team, anaesthetics team, plaster room, physio, occupational therapy et al -- and all I saw and received was hard work and commitment carried out with smiles and friendliness. Thank you all. Sometimes things don't happen to our liking, but I wonder wether the 'have a go at every aspect' remarks from the anonymous reviewers are made by people who just whinge at everything and cannot display some empathy for those who are trying so hard to be at our service under conditions they themselves would run a mile from
Visited Orthopaedics on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Unsafe!
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Rude staff, poor communication and Consultant with an attitude problem! Absolutely deplorable service and wait times, med secretaries have disgusting attitudes and so unhelpful. To top off the shocking service you have to pay to park, £3 for the first 2 hours! And its only cash!!! Absolutely avoid this awful place if you can!
Visited Dermatology on December 2022
University Hospital Of North Durham has not yet replied.
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Review titled Fantastic care and support at plastic’s clinic
Rated 5 stars out of 5
by Kathleen Mccoy - Posted on 10 December 2022
Plastics clinic - Sisters H and all the staff on the plastics clinic go above and beyond with the care and support. You are a lovely team just to say thank you so much for everything.
Visited Plastic surgery on December 2022
University Hospital Of North Durham has not yet replied.
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Review titled Worst Hospital, No one should come here
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2022
Rude Staff, uncaring. Wait time crossed 18 hrs. One other patient had heart attach while I was waiting with my mother. My mother was not breathing and they did not even check on her once or give her oxygen. When asked reception for an update, security guard started explaining. No one should be treated like this.
Visited Accident and emergency services on December 2022
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust