University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hard working staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
My husband went to a and e from out of hours we where there all night but the staff where great under the pressure they where in it was full no seats at all to sit down on at least my husband got seen to well thank you to all of you even the other patients who we had a good time chatting
Visited Accident and emergency services on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Exemplary medical staff under great pressure.
Rated 4 stars out of 5
by Pam - Posted on 20 January 2023
I was referred to A&E from NHS helpline. From arrival I was treat with respect, courtesy and professionalism. I was shocked by the number of patients the department was coping with and throughout a long wait I saw staff working tirelessly. The junior doctor I saw was thorough and apologetic for the wait when he had no control over this. He and all his colleagues are doing a great job in an underfunded and understaffed service. Well done.
Visited Accident and emergency services on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Thanks to all at University Hospital
Rated 5 stars out of 5
by john smith - Posted on 16 January 2023
I was only there for 47 hours with a fractured ankle but must have encountered at least 40, maybe even up to 50or 60 people who attended or spoke to me in some capacity. Reception, porters, nurses, xray, doctors, theatre team, anaesthetics team, plaster room, physio, occupational therapy et al -- and all I saw and received was hard work and commitment carried out with smiles and friendliness. Thank you all. Sometimes things don't happen to our liking, but I wonder wether the 'have a go at every aspect' remarks from the anonymous reviewers are made by people who just whinge at everything and cannot display some empathy for those who are trying so hard to be at our service under conditions they themselves would run a mile from
Visited Orthopaedics on January 2023
University Hospital Of North Durham has not yet replied.
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Review titled Unsafe!
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Rude staff, poor communication and Consultant with an attitude problem! Absolutely deplorable service and wait times, med secretaries have disgusting attitudes and so unhelpful. To top off the shocking service you have to pay to park, £3 for the first 2 hours! And its only cash!!! Absolutely avoid this awful place if you can!
Visited Dermatology on December 2022
University Hospital Of North Durham has not yet replied.
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Review titled Fantastic care and support at plastic’s clinic
Rated 5 stars out of 5
by Kathleen Mccoy - Posted on 10 December 2022
Plastics clinic - Sisters H and all the staff on the plastics clinic go above and beyond with the care and support. You are a lovely team just to say thank you so much for everything.
Visited Plastic surgery on December 2022
University Hospital Of North Durham has not yet replied.
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Review titled Worst Hospital, No one should come here
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2022
Rude Staff, uncaring. Wait time crossed 18 hrs. One other patient had heart attach while I was waiting with my mother. My mother was not breathing and they did not even check on her once or give her oxygen. When asked reception for an update, security guard started explaining. No one should be treated like this.
Visited Accident and emergency services on December 2022
University Hospital Of North Durham has not yet replied.
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Review titled Endoscopy unit all Nurses and doctors brilliant
Rated 5 stars out of 5
by John L - Posted on 19 December 2022
I would just like to say thank you to the nursing ladies and staff who gave me a Gastroscopy on 18-12 2022, you were all fantastic and explained everything you were going to do and kept an old man at ease. ( I must say it was a lot better than the ones I had over 30 years ago.) A bonus now that you get a print out report for yourself. Very well done ladies and thanks again for your kindness from a very grateful patient.
Visited Don't know on December 2022
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust