University Hospital Of North Durham
North Road, Durham, County Durham, DH1 5TWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
Attended with my husband after he collapsed..excellent service from 999 ambulance ...doctor triage on arrival ...being seen by nurses and doctors .... Despite a very busy day the nurse and doctor especially on night shift went out of way to be helpful ,supportive and understanding ..thank you
Visited Accident and emergency services on September 2023
University Hospital Of North Durham has not yet replied.
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Review titled So reassuring
Rated 5 stars out of 5
by Martin Hiles - Posted on 03 September 2023
Having had a giddy turn and brief unconsciousness in Durham Market Place last Monday 28 August I was rapidly (within minutes) reassured by an on-hand St Johns' Ambulance team, then an ambulance team (from North East Ambulance Service), the University Hospital of North Durham emergency reception then assessment ward - and finally the cardiac team on Ward 11. The empathy, reassurance, kindness, obvious care by all involved (so many different disciplines both front-of-house and behind the scenes as well as medical) is a strongly positive reflection on both the NHS in particular - and humanity as a whole. Thank you to all involved (having spent most of my last 30 years in Africa I can assure the British public that University Hospital of North Durham is a shining example of what others would be most grateful to have, and a treasure for the North East of England).
Visited Accident and emergency services on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Julie Harkness - Posted on 09 August 2023
Just wanted to say thank you to everyone on the day ward the anaesthetist, the gynaecology and theatre team for the way they treat me on my recent day surgery. Everyone was so friendly and patient and explained everything that was happening clearly allaying any fears I had. You really do a sterling job and your efforts are really appreciated.
Visited Gynaecology on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Need to talk
Rated 1 star out of 5
by Very upset - Posted on 09 August 2023
If departments talked to each other then perhaps the discharging of patients might happen sooner instead of being told that you need to stay another night because microbiology can’t seem to get their finger out to sign a release paper which so far 2 days in and we are still waiting.
Visited Gynaecology on August 2023
University Hospital Of North Durham has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by David Piercy - Posted on 01 August 2023
Had a couple of procedures yesterday and I was so well looked after, both in the treatment I received and the courtesy extended to me, I feel I must bring it to your attention. The doctor and nurse were superb and I cannot praise them high enough. Thank you
Visited Dermatology on July 2023
University Hospital Of North Durham has not yet replied.
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Review titled Seriously?
Rated 1 star out of 5
by Chris Leishman - Posted on 27 June 2023
Have a cpap machine which I rely on to sleep. It has ceased to function last night. When I rang for advice and support went to message service which even said may not get back to me same day so I am promised another sleepless night. Surely a reply service daily is not asking too much. I am only assuming that I will get a reply even tomorrow. Not impressed.
Visited Respiratory Medicine on June 2023
University Hospital Of North Durham has not yet replied.
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Review titled Excellent Medical Service
Rated 5 stars out of 5
by Mary - Posted on 11 May 2023
Excellent clinical service. Could not fault staff. Points to improve: Environment, very oppressive waiting area, toilets disgusting Waiting time too long (10 hours). Despite these points the staff and the medical treatment was exceptional.
Visited Accident and emergency services on May 2023
University Hospital Of North Durham has not yet replied.
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Review titled Bad Experience
Rated 1 star out of 5
by Margaret Peacock - Posted on 12 June 2023
Was taken To A and E after a horrific fall, dislocated by shoulder bad cut to head requiring 16 staples total agony with doctor trying to relocate shoulder eventually they must have sedated me as I couldn’t let them touch arm. I had Covid at the time. Care compassion and communication non existent. I was told I could go home after two days. I was not given any advice on how to treat should went back to hospital after 12 days seemingly to have my nose reset I wasn’t aware of this thought it was to remove staples. I had to ask if these were being removed was told do you want them out. The nurse who removed them was lovely and caring. I was still not given any advice on shoulder so I put a complaint in. Had a phone call from someone who said she was the Matron and apologised for there being no communication and a doctor would ring me next day by lunchtime. I got a call from a rather unpleasant lady from the fracture clinic asking why I had an appointment that day at the fracture clinic I told her I knew nothing of this. She then told me the doctor would see me at the hospital the following Thursday. I have been in agony with my shoulder and this is 5 weeks now and after the treatment from this hospital I contacted the Quality care commission. My own doctor has arranged for me to visit physio department at Bishop Auckland. While I was in a A and E they weren’t sure if there was a slight fracture but they gave me no information as to if there was a fracture or not. I hope nobody else has to go through this a horrendous experience. As a pensioner I would have expected better.
Visited Accident and emergency services on May 2023
University Hospital Of North Durham has not yet replied.
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Review titled Compassion and Outstanding Staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Following my recent and devastating loss of my wife Irene Tunstall on Sunday 28/5/2023, on behalf of myself and my family I feel that is important to acknowledge the magnificent care and support from all of the staff on Ward 16 at the University Hospital of North Durham. During this difficult time, they were outstanding in helping us cope with the situation we were facing, and their unwavering compassion, dignity, guidance and professionalism were second to none. It is always tough to witness the final chapter in a loved one’s life, but with all of the staff of Ward 16 it was a final chapter that was made acceptable and allowed us to come to terms with the outcome. We will never forget the care, help and sympathy they showed towards us in this very emotional time. With the very deepest gratitude. David and Family.
Visited Orthopaedics on May 2023
University Hospital Of North Durham has not yet replied.
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Review titled Many thanks
Rated 5 stars out of 5
by Brian Mason - Posted on 18 April 2023
Just want to express my extreme gratitude for the treatment I received from the paramedics, admittance/scan staff & particularly the staff on ward 2 after suffering a stroke Friday 14th April 2023 which without doubt would have left me with permanent damage. Thanks again for giving me a second chance in life Regards Brian Mason & family
Visited Stroke on April 2023
University Hospital Of North Durham has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust