University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Surgical decision unit
Rated 3 stars out of 5
by Anonymous - Posted on 26 July 2022
I have used this hospital all through my life and have always praised the staff and the way they go above on beyond until now. I have never witnessed anything like what I have seen on the surgical descision unit, staff laughing and chatting at the desk eating and drinking whilst people are sat for hours often in extreme pain and when you ask for any assistance none is given. I appreciate its a work place and I'm all for staff moral but like any other workplace you would socliase on your breaks and not be unprofessional. I had to spend over 6 hours asking for pain relief as it was never wrote down and forgot again and again, for me it's just a recipe for disaster. There just doesn't seem to be any kind of management present on this ward at all and very little discipline.
Visited Don't know on July 2022
Review titled University Hospital Of North Tees
Replied on 29 July 2022
Thank you for leaving feedback on NHS Choices. We are very sorry to hear of your recent experience on the SDU. This is not the standard of care we would expect from our Trust, thank you for bringing this to our attention. We will share your comments anonymously with the team for their awareness. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email Nth-Tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust