University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled caring and sensitive staff
Rated 5 stars out of 5
by M.Graham - Posted on 07 November 2022
All the staff were kind and sensitive and put me at ease, explaining all procedures .Thank you to all staff at the bowel screening department.
Visited Gastrointestinal and Liver services on November 2022
Review titled University Hospital Of North Tees
Replied on 07 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Not apprioprite
Rated 1 star out of 5
by william jeffrey storey - Posted on 09 October 2022
Not the right place to be sending someone with Alcohol Problems, Anxiety and Mental Health problems, I was having sweats and withdrawal problems but still had to wait for seven hours to be seen, my panic got worse and I was having to self medicate to curb the panic, in the end they were just too busy this should have been dealt with by someone else, I do not blame the staff they have to treat life and death patients, but you cannot control panic attacks and In the end i was very distressed, the tablets they gave me relieved it but they were unable to prescribe me any to help my withdrawal, I need to stop to save my liver and pancreas but I am having to do it without help, if I stop apruptly I get potentially life threatening side effects where are the Alcohol nurses and Crisis Team? that is who I need.
Visited Accident and emergency services on October 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience at our Trust. We will share you comments anonymously with the team for their awareness. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards Patient Experience Team
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Review titled Ward 37 Amazing, professional and caring Staff
Rated 5 stars out of 5
by GERALD OLIVER - Posted on 15 November 2022
A massive thank you to all the staff on Ward 37, I was in total shock after being told that I had had a heart attack, the professional caring attitude of all the staff ensured that I was well looked after and prepared for my procedure, their positive attitude took away my fears, they truly are an amazing team of Angels, Thank you x
Visited Cardiology on October 2022
Review titled University Hospital Of North Tees
Replied on 16 November 2022
Thank you for taking the time to share your feedback regarding your recent admission to Ward 37. We are glad to hear that you had a very positive experience on the Ward. Please be assured that we will share your very kind comments with the staff on Ward 37 for their awareness. Please accept our good wishes for the future. Kind regards, The Patient Experience Team
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Review titled Lack of communication or advice
Rated 3 stars out of 5
by Arthur Kerr - Posted on 22 May 2023
I was due a review in September 2022 and did not receive any communication. telephoned haematology, would not help me, referred to secretary, said would see what can be done, result nothing, October telephoned secretary, result of call nothing, November, telephoned haematology, result nothing, referral to secretary , result we have an administration error , help = nothing Telephoned Pals complaints, result = one blood test and appointment in March 2023, This was cancelled, received appointment in June 2023 , 8 months late but so far no blood test requests for me?. So having an appointment here is only a probability.
Visited Haematology on September 2022
Review titled University Hospital Of North Tees
Replied on 23 May 2023
Thank you for taking the time to leave feedback on NHS Choices with regards to the care and treatment you have received from the Trust. We appreciate all comments that we received as each one offers us the opportunity to learn and improve our services. We are very sorry to hear that you are still encountering issues with Haematology services and that you are no further forward in your care. If you wish to reopen your complaint to allow the Patient Safety Team to investigate, please do not hesitate to contact the Patient Experience Team. We can be contacted by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net. Kind regards, Patient Experience Team
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Review titled Great treatment
Rated 5 stars out of 5
by Lana Constable - Posted on 22 September 2022
I attended A&E with my mother who had injured her arm. She was assessed, sent for x-rays, reassured and sent home. She said the three x-ray girls were absolutely fantastic, friendly, professional, and when she was assessed in A&E, although she was extremely anxious, she was made to feel at ease and reassured.
Visited Accident and emergency services on September 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the teams involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Surgical assessment
by Jolex93 - Posted on 09 September 2022
After waiting four hours in urgent care, my daughter was sent up to surgical assessment. No one greeted us when we arrived and after waiting for an hour, we eventually found a member of staff who told us to sit in the waiting room. Basically, we were left for another two hours. Not one member of staff could tell us when my daughter would be seen. This was late at night and we had had nothing to drink or eat. Eventually the lights went off in the corridor and we were left sitting in a side waiting room. We went to look for a member of staff and couldn't find anyone. So we decided to leave, as we were obviously not going to get seen and could have been left in the waiting room all night. My daughter had severe stomach pains. I know they are busy, but not one member of staff could tell us anything and what was the plan. We were totally ignored and felt like were a burden to them. They were not interested, lack of communication and staff that seen my daughter as a inconvenience. Why send patients to surgical assessment if they are not even going to acknowledge you? I thought the whole purpose is so that they can assess patients. To just ignore patients and leave them sitting in a waiting room is not acceptable. Shocking lack of care, very worrying and in my opinion, the fact that we just had to leave without being seen is negligence.
Visited September 2022
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of yours and your daughter's experience in the Surgical Assessment Unit. This is not the standard we would expect from our Trust, and I would like to thank you for bringing this to our attention. We will share you comments anonymously with the team for their information and learning. If you would like the Trust to undertake a formal investigation through the NHS Complaints Procedure, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards Patient Experience Team
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Review titled Exemplary treatment
Rated 5 stars out of 5
by Dyala Moon - Posted on 22 September 2022
I came to the hospital yesterday because a dog had bitten my hand. I was seen promptly and had excellent treatment and was most impressed with the whole experience. Thank you.
Visited Urgent Treatment Centre on September 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled SDU
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2022
Surgical day unit - told to come for 6am. Still sat waiting 2 hours later while the staff stand around the admin desk chatting!!! Not happy why tell you to go for a certain time to leave you sat for hours on end no updates or nothing. Disgraceful.
Visited General Surgery on July 2022
Review titled University Hospital Of North Tees
Replied on 25 July 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience . We will share you comments anonymously with the team for their awareness. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email Nth-Tr.PatientExperience@nhs.net and we will be happy to assist.
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Review titled Ward 41 North Tees General Hospital.
by Aswad - Posted on 12 August 2022
Absolutely outstanding care for our Dad in his final week of life. They looked after him but also us. They treated him with dignity and compassion. All staff were respectful and they let us stay with him, providing a bed in his side room. The Oasis suite was amazing, letting us rest and recover without having to go home and back again. Thank you so much to every member of staff. To be able to do what they did under the immense pressure that they are under is truly remarkable.
Visited July 2022
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 22 August 2022
Thank you for leaving a comment on NHS Choices. Firstly, we would like to offer our sincere condolences to you and your family and this very difficult time. We're glad to hear that your father's experience at North Tees was a pleasant one as he approached the end of his life. Please be assured that your kind comments will be forwarded to the team involved in his care. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Great department and sensitive and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2022
Was extremely anxious about my visit and both the consultant and nursing team were so supportive. Consultant listened to my concerns and was very reassuring and enabled me to make an informed choice about my treatment.
Visited Gynaecology on July 2022
Review titled University Hospital Of North Tees
Replied on 25 July 2022
Thank you for leaving a comment on NHS Choices. We're glad to hear that you had a positive experience at our Trust and that you were put at ease during your time with us. Please be assured that your kind comments will be forwarded to the team involved in your care for their information. Please accept our good wishes for the future.
Information supplied by North Tees and Hartlepool NHS Foundation Trust