Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Had a total hip replacement this week ,should have been at another hospital but it was full. I had no experience of this hospital before but would now recommend it to anyone. Everyone I encountered was totally professional and so helpful from the surgeon to all encountered in theatre and recovery , the nurses on ward ten and all other staff helpers catering staff and cleaners. Everyone explained what was going on at all points in treatment and the physiotherapists were very helpful . Everyone was cheerful and smiling in spite of all the pressure they must all have been in over the last few years and made my stay as pleasant as it possibly could have been . Finally I would also like to thank the ambulance staff who got me back and forwards when I was unable to get into a car. I wish everyone at this hospital all the best , you are wonderful people
Visited Orthopaedics on January 2023
Review titled Wansbeck General Hospital
Replied on 12 January 2023
Dear patient, Thank you for taking time out during your recovery to thank all of the staff who played their part in your journey. I do hope your recovery is going well? We really appreciate that you have taken the time to recognise so many different members of staff for their role, we will do all we can to ensure your feedback is shared with those you mention. All the best with your new hip, Take care The Experience Team
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Review titled Efficient service
Rated 5 stars out of 5
by Michael McGlynn - Posted on 06 December 2022
I attended this hospital for the first time due to a lump on the side of my knee, which required an ultrasound scan to determine what was causing the problem. The staff were so helpful and informative and made my visit to this spotlessly clean hospital a real pleasure. The staff members carrying out the soft tissue scan were so friendly yet very professional in their approach to the brilliant service they provide. The people of Ashington and the catchment area of this brilliant facility are very lucky to have such a wonderful hospital on their doorstep. Thank god for the NHS and the many thousands of staff members that look after all of us, three hundred and sixty five days and nights of the year.
Visited Don't know on December 2022
Review titled Wansbeck General Hospital
Replied on 07 December 2022
Dear Michael, Thank you for writing such a thoughtful and wonderfully written review about the service you received at Wansbeck General hospital. It is lovely to read that you felt your care had been friendly and professional throughout your time with us. It will be a pleasure to share your feedback with those staff involved in looking after you. I am sure they will be very grateful. All the best, Heather Heather Gibson Patient Experience Team Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled Fantastic Hospital
Rated 5 stars out of 5
by Colette - Posted on 09 November 2022
Never seen such a clean hospital and the service from arriving to leaving was absolutely fantastic. From receptionist to nurse, consultant X-ray department doctors nurses just amazing service Thank you
Visited Breast Surgery on November 2022
Review titled Wansbeck General Hospital
Replied on 09 November 2022
Dear Colette, What a great review for our domestic, receptionist, nursing and consultant teams based at Wansbeck hospital within the X-ray department. Thank you so much for taking the time to share your wonderful review with us. We will ensure it reaches all of the many disciplines of staff you mention to ensure they get the recognition they deserve. Thanks again, Paul Paul Drummond Patient Experience Team Manager
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Review titled superb care
Rated 5 stars out of 5
by MJ Jackson - Posted on 27 November 2022
From admission to discharge my care was outstanding; welcome reassurance from the anaesthetist, a skilled and kind surgeon, helpful nurses, supportive physiotherapists. And behind them an efficient theatre/recovery team and administration staff. Can't fault anything. Thank you.
Visited Orthopaedics on November 2022
Review titled Wansbeck General Hospital
Replied on 28 November 2022
Dear MJ Jackson, I have just read your review following your surgery at Wansbeck Hospital. This can be an anxious time for patients, so I am delighted to hear that you found the care to be superb, from admission to discharge. I know how much your kind comments will mean to all of the staff who were involved in your treatment, and I will ensure that your feedback is passed on to them. Wishing you well in your recovery, and thank you again, Heather Heather Gibson Patient Experience Team Manager
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Review titled Poor, Poor Service
Rated 1 star out of 5
by Disgusted (Again) - Posted on 08 November 2022
Following my previous complaint about my wife's uninformed last cancellation in October (which remains unresolved), she rang the hospital today to confirm today's appointment only to be told that they had no record of it despite her having an appointment card. The hospital phoned later to confirm that it had been cancelled for reasons unknown. No one had advised her accordingly. What is going on?
Visited Haematology on November 2022
Review titled Wansbeck General Hospital
Replied on 08 November 2022
Dear Reviewer, I am sorry that you and your wife are having difficulty accessing an appointment. It would be really helpful for us to have more information such as who you registered your complaint with, who the appointment was with and the ways in which you have tried to contact our appointments team so we can help to steer you in the right direction, enabling your wife to get the care she needs. With this in mind we would be very grateful if you could email us with this information to patient.experience@nhct.nhs.uk only with your wife’s consent and we will help investigate this for you both. Looking forward to hearing from you. Heather Heather Gibson Patient Experience Team Manager
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Review titled Great practice
Rated 5 stars out of 5
by Lisa Swanston - Posted on 13 November 2022
Seen really quickly, really professional and staff are lovely and listen to what you have to say, even though extremely busy. Thank you!
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 14 November 2022
Dear Lisa, Thank you for getting in touch and taking the time to write a review about Wansbeck General hospital. In order for us to make sure we forward your kind response to the correct service; I would really appreciate it if you could forward me the department you were seen to patient.experience@northumbria-healthcare.nhs.uk and I will be sure to forward your lovely review. I will look out for your email. With best wishes, Heather Gibson Patient Experience Team Manager
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Review titled The best care
Rated 5 stars out of 5
by Charlotte - Posted on 01 December 2022
I attended the urgent treatment centre yesterday and I couldn’t have asked for a better service all of the staff were so polite and helpful. The doctor I saw was lovely and had such a nice manner. Although I felt so poorly the experience I had, in comparison to other hospitals, made me feel much more at ease. Despite the pressure on our hospitals I only had around an hour wait which highlights the efficiency of the staff there. Thank you again and keep up our brilliant work it’s much appreciated!
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 02 December 2022
Dear Charlotte, Firstly I hope you are no longer feeling so poorly? Thank you for taking the time to write such a comprehensive, thoughtful and kind review about your recent visit to the Urgent Care Centre at Wansbeck hospital. It is lovely to read that you felt so well taken care of and in such an efficient manner. I have no doubt your words will be very warmly received by all those involved in your care yesterday. We will do all we can to ensure your comments reach all those involved in caring for you. Many thanks again for taking the time to share your experience with us. Take care, Heather Heather Gibson Patient Experience Team Manager
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Review titled Brilliant, speedy treatment.
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended on a Friday evening. We were in and out in half an hour having had an x-ray and been given treatment advice. Seen by a Nurse practitioner, who was kind, helpful and knowledgeable and dealt with us promptly. Couldn't have asked for better.
Visited Urgent Treatment Centre on November 2022
Review titled Wansbeck General Hospital
Replied on 28 November 2022
Hello, Firstly, I hope that you are doing well following your visit to Wansbeck Hospital? I really appreciate you taking the time to review your experience, and am pleased that you were seen quickly and had confidence in the staff who looked after you. Thank you and very best wishes, Heather Heather Gibson Patient Experience Team Manager
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Review titled A Really Lovely Experience
Rated 5 stars out of 5
by Sue McCabe - Posted on 01 November 2022
What a super team! Everyone from nurses to anaesthetists to consultant were caring, professional & kind. They also managed a light-hearted atmosphere which felt stress free from the patient’s perspective. Full marks!
Visited Orthopaedics on November 2022
Review titled Wansbeck General Hospital
Replied on 02 November 2022
Dear Sue, What a lovely review for the team at Wansbeck! I am delighted that you felt so positively about your care and that your experience was stress-free. This is so important for our patients to feel. It would be great to share your review with the staff directly with the staff involved in your care. Please could you email me at Patient.Experience@nhct.nhs.uk with the details of the ward/department you attended, and I will be sure to share this with the team. Many thanks Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust