Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor Service
Rated 3 stars out of 5
by Disgusted - Posted on 26 October 2022
We arrived today for my wife's pre-arranged appointment only to be told that it had been cancelled by the consultant without prior notification to ourselves. A wasted journey and time.
Visited Haematology on October 2022
Review titled Wansbeck General Hospital
Replied on 27 October 2022
Hello, I am sorry to read that you recently had an appointment cancelled and this was not communicated to you. I'm sorry that you had a wasted journey. It would be helpful for us to be able to share this feedback with the relevant department, please could you email us at patient.experience@nhct.nhs.uk with the name of your consultant or if you don't have this please email us, with your wife's consent, details through to us including name, date of birth and home adress and we will be able to access details of the department. I will look out for your email. Take care, Heather Heather Gibson Patient Experience Manager
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Review titled Absolutely fantastic
Rated 5 stars out of 5
by Holiday broken wrist - Posted on 03 November 2022
I was treated at Wandsbeck for a dinner fork fracture after falling while out walking. It was the first day of our holiday and after being taken there by a fabulous ambulance crew, I was treated almost immediately. I was in a lot of pain and everyone there couldn’t have looked after me any better. Absolutely fantastic thank you so very much.
Visited Urgent Treatment Centre on October 2022
Review titled Wansbeck General Hospital
Replied on 04 November 2022
Dear patient, I am sorry that your holiday was temporarily interrupted by your accident, I do hope your fracture is now on the mend? It is great to read that you felt so well looked after in the wonderful Northumberland. I will pass your comments to the team in urgent care, your kind words will be warmly received by all. Take care, Heather Heather Gibson Patient Experience Team Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2022
All the staff were positive and extremely helpful and very professional, this gave me a great sense of confidents. I would like to thanks all Urology department fantastic service
Visited Urology on September 2022
Review titled Wansbeck General Hospital
Replied on 23 September 2022
Dear service user, Thank you for taking the time to review the Urology department at Wansbeck General Hospital. I am pleased to hear you were treated with professionalism and were made to feel confident throughout. I will forward your lovely comment on to the team. With best wishes, Heather Gibson Patient Experience Team Manager
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Review titled Excellent service
Rated 5 stars out of 5
by JohnB - Posted on 23 September 2022
Developed a chest infection while on holiday and couldn't be seen by home doctor. Advised to go here. A busy place attending to lots of accidents and injuries, but was seen, thoroughly examined, infection diagnosed and given a course of treatment to alleviate. We really don't appreciate enough what a wonderful NHS we have! Well done and many thanks!
Visited Urgent Treatment Centre on September 2022
Review titled Wansbeck General Hospital
Replied on 26 September 2022
Dear John, So sorry to read that you have been unwell recently during your holiday to Northumberland. I hope your health has improved and that you were able to enjoy the rest of your holiday? Thank you for taking the time to share your feedback with us, I will ensure the team at Wansbeck hospital are given the opportunity to read your kind words. Thanks again and all the best, Paul Paul Drummond Improvement Facilitator Patient Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust