Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Mixed experience
Rated 3 stars out of 5
by Marc Vannerem - Posted on 11 March 2025
I gave a 4 'poor' for my experience at Warrington Outpatients on Monday 10 March 2025. There are many reasons, which would be easier for me to explain over the phone. Please give me a call on 07905 332 436. In brief, Dr xxxxxx was fantastic. Highly professional, courteous, friendly. She was also frustrated that none of the admin and patient checks had not been performed. The admin personnel were below standard: my check-in was not done correctly (I was told so afterwards by two staff) which meant that I wasn't properly entered into the system. I was left waiting. The person who called me at home for the appointment was rude and pushy, and put me under a lot of pressure to arrive very quickly without any notice. I rushed, couldn't find any parking, and was left waiting because I was not correctly registered. One of the nurses was arguing in the corridor, because she wanted to clock out early, and she argued that the NHS can afford for her to leave early. An admin person (the one who registered me incorrectly) walked around in flip flops, dragging her feet. Completely unprofessional. Dr xxxxxx remained hugely professional, despite her embarrassment at the poor professionalism of her colleagues. Many thanks for listening. I would be happy to provide verbal feedback over the phone. Kind regards, Marc
Visited Ophthalmology on March 2025
Review titled Warrington Hospital
Replied on 12 March 2025
Hello Marc, We are sorry to hear about your recent experience when attending the Warrington Outpatients Department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Absolutely amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
we went to A&E with our 10 month old who was having issues with her oxygen levels. Every single member of staff in ward B10/11 have been amazing with our daughter and I can't speak highly enough of them. My daughter loved waving to all the staff and getting smiles and waves back. Thank You so much for looking after her and helping her get better ❤️
Visited Children's & Adolescent Services on February 2025
Review titled Warrington Hospital
Replied on 12 March 2025
Hello, Thank you for taking the time to share your positive feedback with us. We hope your daughter is recovering well and we’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Shocked and disgusted
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
This complaint is directed at one member of staff in particular. This lady came on shift at 8am this morning in A&E she was doing blood pressure , oxygen levels and temperature near reception and had blonde hair. I was in the toilet the same time as her, she left the cubical a second before I did, I heard her flush the toilet open the toilet door and walk straight out. I was disgusted that a nurse would not wash their hands after using the toilet. Hygiene should be paramount to think she is then dealing with patients. I did report this to reception. This nurse should be sent back on her basic hygiene course. You should be ashamed of yourself. As patients we put our trust in nusrses and doctors to be hygiene.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 03 February 2025
Hello, We are sorry to hear about your recent experience at our A&E department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Great experience
Rated 5 stars out of 5
by Anne Wainwright - Posted on 24 January 2025
Attended with a friend to Osteoporosis Clinic (Geriatric Clinic). Consultant welcoming, knowledgeable and made us feel at ease. He knew exactly why we were attending the clinic, discussed treatments and plans for the future. The only thing wrong was it being called 'Geriatric' Clinic, as this is an outdated term.
Visited Geriatric Medicine on January 2025
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Anne, Thank you for taking the time to share your positive feedback with us. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Compassionate caring team
Rated 5 stars out of 5
by Emma Bisset - Posted on 31 March 2025
My Mum was admitted in January with a stroke and spent 9 weeks on the Stroke ward. I visited every week, typically Mon -Thurs. During this time I witnessed a high level of care and consideration from the team. It was clear it is a busy unit, with high care needs and volume of patients. The staff got to know me and I them. Whilst there I witnessed some real challenges for the care team, from the patient's. Each and every one of them dealt with professional levels of compassion and care. Mum was really looked after by all the nurses doctors and physio teams. Special thanks also to the admin side who lined up her discharge so superbly. Many thank s for all you do, it doesn't go un-noticed
Visited Stroke on January 2025
Review titled Warrington Hospital
Replied on 31 March 2025
Hello Emma, Thank you for taking the time to share your positive feedback with us regarding the care your mum received. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Overnight stay in A and E
Rated 5 stars out of 5
by TIMOTHY KEECH - Posted on 04 January 2025
I spent Thursday night in a temporary emergency ward in Warrington hospital being looked after by the kindest friendliest doctors and staff I could ever hope to meet. They were quietly competent, free with answers to my questions, polite at all times and absolutely worked their socks off all day and night. My complaint wasn't serious - I was home the next evening, but, I was told it could have developed rapidly into something very serious had it not been treated immediately. I had a wish to give a shout out to this wonderful team of professionals who are more often complained about for things they do not control and are not responsible for - hence this post. The care lavished on me for my short stay seemed to be equally available to every patient who entered A and E in that time, many in pain or distress and all of whom were met with the same professional expertise and just basic gentle kindness. I applaud and thank them all at Warrington Hospital A and E.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 06 January 2025
Hello, Thank you for taking the time to share your feedback with us. We’re pleased to hear about your positive experience and hope you are recovering well. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Excellent Care on a Difficult Night
Rated 4 stars out of 5
by Kerry Nair - Posted on 18 January 2025
Thankyou to the staff in A&E who looked after my Dad who had fractured his hip. Wed 8th Jan was a challenging night with freezing weather conditions and a long queue of ambulances and patients waiting. The staff were professional, organised, caring, and communicative despite the long wait. A&E staff in general are working in extremely challenging circumstances with little room to work and the acute stress of not being able to provide care in the appropriate time frame. The staff team working on afternoon/ evening of 8th January coped with this situation admirably. Please pass on my and my family's gratitude to the staff team on that night.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 20 January 2025
Hello Kerry, Thank you for taking the time to share such lovely feedback with us. We hope your dad is recovering well and we’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Experience A & E Feedback
Rated 5 stars out of 5
by Ian Webster - Posted on 08 January 2025
Experience Feedback At 6.30am on Monday 6th January, after contacting 111 NHS helpline, I was advised to attend A & E immediately due to difficulties in breathing and swallowing. I was seen by a triage nurse within 30 minutes of my arrival and following that within 15 minutes by a doctor. He arranged urgent admission and treatment as he diagnosed a serious viral throat infection and my airways were blocked by an inflamed uvula. I was admitted to Respitatory 1. The treatment over a 24 hour period commenced. At all times I received a first class standard of care and professionalism by all members of staff. This was shown to all patients I witnessed including in some very challenging situations. The staff are a credit to Warrington hospital and the NHS under what turned out to be one of the busiest days with 17 ambulances waiting outside at one stage. I send my sincere thanks and admiration to all the staff who took care of me during my 24 hour stay. Kind regards, Ian Webster
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 09 January 2025
Hello Ian, Thank you for taking the time to share such lovely feedback with us. We hope you are recovering well and we will be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Great support
Rated 5 stars out of 5
by Anne Wainwright - Posted on 24 January 2025
Telephone call to appointments, member of staff very professional and helpful. Telephone call to Respiratory secretary very professional and helpful.
Visited Don't know on December 2024
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Anne, Thank you for taking the time to share your positive feedback with us. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Very good care AED & Ward A7
Rated 4 stars out of 5
by Barbara Wilson - Posted on 24 January 2025
My Mum was admitted via accident & emergency on Tues 17/12/2024 around 23.00. She was 86yrs, had dementia and previous falls. Mum was frail had an Advanced Care Plan with a Do not resuscitate form. Mum had a significant seizure at home so was transferred to AED. The seizures were eventually controlled. CT showed a large clot on her brain. My sister ( both with nursing backgrounds) were interviewed by senior doctors and the decision made to keep Mum comfortable and support with palliative care. Mum was seen by the palliative care nurse and eventually transferred to a cubicle on ward A7. She died there with family present on Christmas Day. I just want to say thankyou to all the staff involved in Mum's care. From AED to ward A7 Mum and we as visitors received excellent care. The only point I would make is that Mum frequently had two male carers giving personal care. If she had been conscious and her 'normal self' she would have been uncomfortable with this. Thanks again to all the hard working front line staff.
Visited Don't know on December 2024
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Barbara, We are deeply sorry to hear about the passing of your mum. Thank you for taking the time to share your thoughtful feedback with us during this difficult time. We will make sure to pass on your kind words to our colleagues. Kind regards, The Communications and Engagement Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust