Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Shocked and disgusted
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2025
This complaint is directed at one member of staff in particular. This lady came on shift at 8am this morning in A&E she was doing blood pressure , oxygen levels and temperature near reception and had blonde hair. I was in the toilet the same time as her, she left the cubical a second before I did, I heard her flush the toilet open the toilet door and walk straight out. I was disgusted that a nurse would not wash their hands after using the toilet. Hygiene should be paramount to think she is then dealing with patients. I did report this to reception. This nurse should be sent back on her basic hygiene course. You should be ashamed of yourself. As patients we put our trust in nusrses and doctors to be hygiene.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 03 February 2025
Hello, We are sorry to hear about your recent experience at our A&E department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Great experience
Rated 5 stars out of 5
by Anne Wainwright - Posted on 24 January 2025
Attended with a friend to Osteoporosis Clinic (Geriatric Clinic). Consultant welcoming, knowledgeable and made us feel at ease. He knew exactly why we were attending the clinic, discussed treatments and plans for the future. The only thing wrong was it being called 'Geriatric' Clinic, as this is an outdated term.
Visited Geriatric Medicine on January 2025
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Anne, Thank you for taking the time to share your positive feedback with us. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Overnight stay in A and E
Rated 5 stars out of 5
by TIMOTHY KEECH - Posted on 04 January 2025
I spent Thursday night in a temporary emergency ward in Warrington hospital being looked after by the kindest friendliest doctors and staff I could ever hope to meet. They were quietly competent, free with answers to my questions, polite at all times and absolutely worked their socks off all day and night. My complaint wasn't serious - I was home the next evening, but, I was told it could have developed rapidly into something very serious had it not been treated immediately. I had a wish to give a shout out to this wonderful team of professionals who are more often complained about for things they do not control and are not responsible for - hence this post. The care lavished on me for my short stay seemed to be equally available to every patient who entered A and E in that time, many in pain or distress and all of whom were met with the same professional expertise and just basic gentle kindness. I applaud and thank them all at Warrington Hospital A and E.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 06 January 2025
Hello, Thank you for taking the time to share your feedback with us. We’re pleased to hear about your positive experience and hope you are recovering well. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Excellent Care on a Difficult Night
Rated 4 stars out of 5
by Kerry Nair - Posted on 18 January 2025
Thankyou to the staff in A&E who looked after my Dad who had fractured his hip. Wed 8th Jan was a challenging night with freezing weather conditions and a long queue of ambulances and patients waiting. The staff were professional, organised, caring, and communicative despite the long wait. A&E staff in general are working in extremely challenging circumstances with little room to work and the acute stress of not being able to provide care in the appropriate time frame. The staff team working on afternoon/ evening of 8th January coped with this situation admirably. Please pass on my and my family's gratitude to the staff team on that night.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 20 January 2025
Hello Kerry, Thank you for taking the time to share such lovely feedback with us. We hope your dad is recovering well and we’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Experience A & E Feedback
Rated 5 stars out of 5
by Ian Webster - Posted on 08 January 2025
Experience Feedback At 6.30am on Monday 6th January, after contacting 111 NHS helpline, I was advised to attend A & E immediately due to difficulties in breathing and swallowing. I was seen by a triage nurse within 30 minutes of my arrival and following that within 15 minutes by a doctor. He arranged urgent admission and treatment as he diagnosed a serious viral throat infection and my airways were blocked by an inflamed uvula. I was admitted to Respitatory 1. The treatment over a 24 hour period commenced. At all times I received a first class standard of care and professionalism by all members of staff. This was shown to all patients I witnessed including in some very challenging situations. The staff are a credit to Warrington hospital and the NHS under what turned out to be one of the busiest days with 17 ambulances waiting outside at one stage. I send my sincere thanks and admiration to all the staff who took care of me during my 24 hour stay. Kind regards, Ian Webster
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 09 January 2025
Hello Ian, Thank you for taking the time to share such lovely feedback with us. We hope you are recovering well and we will be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Great support
Rated 5 stars out of 5
by Anne Wainwright - Posted on 24 January 2025
Telephone call to appointments, member of staff very professional and helpful. Telephone call to Respiratory secretary very professional and helpful.
Visited Don't know on December 2024
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Anne, Thank you for taking the time to share your positive feedback with us. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Very good care AED & Ward A7
Rated 4 stars out of 5
by Barbara Wilson - Posted on 24 January 2025
My Mum was admitted via accident & emergency on Tues 17/12/2024 around 23.00. She was 86yrs, had dementia and previous falls. Mum was frail had an Advanced Care Plan with a Do not resuscitate form. Mum had a significant seizure at home so was transferred to AED. The seizures were eventually controlled. CT showed a large clot on her brain. My sister ( both with nursing backgrounds) were interviewed by senior doctors and the decision made to keep Mum comfortable and support with palliative care. Mum was seen by the palliative care nurse and eventually transferred to a cubicle on ward A7. She died there with family present on Christmas Day. I just want to say thankyou to all the staff involved in Mum's care. From AED to ward A7 Mum and we as visitors received excellent care. The only point I would make is that Mum frequently had two male carers giving personal care. If she had been conscious and her 'normal self' she would have been uncomfortable with this. Thanks again to all the hard working front line staff.
Visited Don't know on December 2024
Review titled Warrington Hospital
Replied on 27 January 2025
Hello Barbara, We are deeply sorry to hear about the passing of your mum. Thank you for taking the time to share your thoughtful feedback with us during this difficult time. We will make sure to pass on your kind words to our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Amazing care
Rated 5 stars out of 5
by Julie Cuss - Posted on 09 January 2025
I wish to thank everyone who cared for me from start to finish, when I was forced to attend a&e at 1pm on Sunday 29/12 in agony with suspected appendicitis. The care I received from an amazing team was exemplary at all levels. I was triaged w iithin 90 mins and moved to the new emergency day unit which is outstanding and with a wonderfully helpful and cheerful team of doctors, nurses and staff. I received blood tests and a CT scan within hours, operated on the same night and placed on a wonderful ward before 2am Monday morning. I cannot thank everyone involved in my care enough, they were all fabulous thorough and exceptionally caring (with a smile) throughout my 2 day stay - how they did it I be o not know with the obvious challenges they face on a daily basis - some of which I witnessed first hand in the form of verbal abuse of a lovely nurse on the ward- absolutely disgusting, these ‘angels’ deserve so much better! Thank you NHS and especially all who helped me at Warrington Hospital
Visited Emergency Abdominal Surgery on December 2024
Review titled Warrington Hospital
Replied on 10 January 2025
Hello Julie, Thank you for taking the time to share such lovely feedback with us. We hope you are recovering well and we will be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Wonderful feedback
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I just wanted to share our recent experience at Warrington hospital. Our daughter became unwell with a respiratory virus and we spent the night in A&E with her. She also had severe conjunctivitis in her eye so we were also referred to the eye clinic for an urgent appointment which we fortunately had on the same day. Following our daughter’s recovery, our son developed a high fever / tonsillitis and we presented to A&E on two occasions with him. I just wanted to say that the care we have received on every visit has been absolutely outstanding both in the A&E department and in the eye outpatients clinic. Your staff are a credit to you; from the cleaners who do an incredible job as the place was spotless, to the HCAs who not only cared for our babies but also kept a very anxious mum company, and the nursing and medical staff- their knowledge, expertise and fast action ensured both our precious babies were able to get on the road to recovery in the most timely manner. I know pressures on services are at an all time high, but we felt safe, well cared for and all staff had such a lovely manner which made a stressful experience more tolerable. We will be forever grateful for you all for being there for us in a time of need. Your staff are a credit to your hospital and we have nothing but praise for you. If this email could be forwarded to the wonderful staff in both the eye outpatients and paediatric A&E I would greatly appreciate it.
Visited Accident and emergency services on November 2024
Review titled Warrington Hospital
Replied on 29 November 2024
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that your children received excellent care during your visits to A&E and the Ophthalmology Outpatients Clinic. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Compassion when it matters
Rated 5 stars out of 5
by Gary Welsh - Posted on 01 December 2024
Lost my dad today. Ward A5E and the ICU have been amazing. Thank you so much for looking after Dad. My heart felt thanks go out to all of you for making my dad's last days the best they could be, given the circumstances. I, and my family will be eternally grateful for what you do each day, and what you did for my dad. Thank you, your amazing x
Visited Don't know on November 2024
Review titled Warrington Hospital
Replied on 02 December 2024
Hello Gary, We are deeply sorry to hear about the passing of your dad and extend our heartfelt condolences to you and your family. Thank you for taking the time to share such kind and thoughtful feedback during this difficult time. Your words will mean so much to our colleagues, and we will ensure they are shared with the teams. Kind regards, The Communications and Engagement Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust