Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Overnight stay in A and E
Rated 5 stars out of 5
by TIMOTHY KEECH - Posted on 04 January 2025
I spent Thursday night in a temporary emergency ward in Warrington hospital being looked after by the kindest friendliest doctors and staff I could ever hope to meet. They were quietly competent, free with answers to my questions, polite at all times and absolutely worked their socks off all day and night. My complaint wasn't serious - I was home the next evening, but, I was told it could have developed rapidly into something very serious had it not been treated immediately. I had a wish to give a shout out to this wonderful team of professionals who are more often complained about for things they do not control and are not responsible for - hence this post. The care lavished on me for my short stay seemed to be equally available to every patient who entered A and E in that time, many in pain or distress and all of whom were met with the same professional expertise and just basic gentle kindness. I applaud and thank them all at Warrington Hospital A and E.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 06 January 2025
Hello, Thank you for taking the time to share your feedback with us. We’re pleased to hear about your positive experience and hope you are recovering well. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Excellent Care on a Difficult Night
Rated 4 stars out of 5
by Kerry Nair - Posted on 18 January 2025
Thankyou to the staff in A&E who looked after my Dad who had fractured his hip. Wed 8th Jan was a challenging night with freezing weather conditions and a long queue of ambulances and patients waiting. The staff were professional, organised, caring, and communicative despite the long wait. A&E staff in general are working in extremely challenging circumstances with little room to work and the acute stress of not being able to provide care in the appropriate time frame. The staff team working on afternoon/ evening of 8th January coped with this situation admirably. Please pass on my and my family's gratitude to the staff team on that night.
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 20 January 2025
Hello Kerry, Thank you for taking the time to share such lovely feedback with us. We hope your dad is recovering well and we’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Experience A & E Feedback
Rated 5 stars out of 5
by Ian Webster - Posted on 08 January 2025
Experience Feedback At 6.30am on Monday 6th January, after contacting 111 NHS helpline, I was advised to attend A & E immediately due to difficulties in breathing and swallowing. I was seen by a triage nurse within 30 minutes of my arrival and following that within 15 minutes by a doctor. He arranged urgent admission and treatment as he diagnosed a serious viral throat infection and my airways were blocked by an inflamed uvula. I was admitted to Respitatory 1. The treatment over a 24 hour period commenced. At all times I received a first class standard of care and professionalism by all members of staff. This was shown to all patients I witnessed including in some very challenging situations. The staff are a credit to Warrington hospital and the NHS under what turned out to be one of the busiest days with 17 ambulances waiting outside at one stage. I send my sincere thanks and admiration to all the staff who took care of me during my 24 hour stay. Kind regards, Ian Webster
Visited Accident and emergency services on January 2025
Review titled Warrington Hospital
Replied on 09 January 2025
Hello Ian, Thank you for taking the time to share such lovely feedback with us. We hope you are recovering well and we will be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Amazing care
Rated 5 stars out of 5
by Julie Cuss - Posted on 09 January 2025
I wish to thank everyone who cared for me from start to finish, when I was forced to attend a&e at 1pm on Sunday 29/12 in agony with suspected appendicitis. The care I received from an amazing team was exemplary at all levels. I was triaged w iithin 90 mins and moved to the new emergency day unit which is outstanding and with a wonderfully helpful and cheerful team of doctors, nurses and staff. I received blood tests and a CT scan within hours, operated on the same night and placed on a wonderful ward before 2am Monday morning. I cannot thank everyone involved in my care enough, they were all fabulous thorough and exceptionally caring (with a smile) throughout my 2 day stay - how they did it I be o not know with the obvious challenges they face on a daily basis - some of which I witnessed first hand in the form of verbal abuse of a lovely nurse on the ward- absolutely disgusting, these ‘angels’ deserve so much better! Thank you NHS and especially all who helped me at Warrington Hospital
Visited Emergency Abdominal Surgery on December 2024
Review titled Warrington Hospital
Replied on 10 January 2025
Hello Julie, Thank you for taking the time to share such lovely feedback with us. We hope you are recovering well and we will be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Wonderful feedback
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I just wanted to share our recent experience at Warrington hospital. Our daughter became unwell with a respiratory virus and we spent the night in A&E with her. She also had severe conjunctivitis in her eye so we were also referred to the eye clinic for an urgent appointment which we fortunately had on the same day. Following our daughter’s recovery, our son developed a high fever / tonsillitis and we presented to A&E on two occasions with him. I just wanted to say that the care we have received on every visit has been absolutely outstanding both in the A&E department and in the eye outpatients clinic. Your staff are a credit to you; from the cleaners who do an incredible job as the place was spotless, to the HCAs who not only cared for our babies but also kept a very anxious mum company, and the nursing and medical staff- their knowledge, expertise and fast action ensured both our precious babies were able to get on the road to recovery in the most timely manner. I know pressures on services are at an all time high, but we felt safe, well cared for and all staff had such a lovely manner which made a stressful experience more tolerable. We will be forever grateful for you all for being there for us in a time of need. Your staff are a credit to your hospital and we have nothing but praise for you. If this email could be forwarded to the wonderful staff in both the eye outpatients and paediatric A&E I would greatly appreciate it.
Visited Accident and emergency services on November 2024
Review titled Warrington Hospital
Replied on 29 November 2024
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that your children received excellent care during your visits to A&E and the Ophthalmology Outpatients Clinic. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Compassion when it matters
Rated 5 stars out of 5
by Gary Welsh - Posted on 01 December 2024
Lost my dad today. Ward A5E and the ICU have been amazing. Thank you so much for looking after Dad. My heart felt thanks go out to all of you for making my dad's last days the best they could be, given the circumstances. I, and my family will be eternally grateful for what you do each day, and what you did for my dad. Thank you, your amazing x
Visited Don't know on November 2024
Review titled Warrington Hospital
Replied on 02 December 2024
Hello Gary, We are deeply sorry to hear about the passing of your dad and extend our heartfelt condolences to you and your family. Thank you for taking the time to share such kind and thoughtful feedback during this difficult time. Your words will mean so much to our colleagues, and we will ensure they are shared with the teams. Kind regards, The Communications and Engagement Team
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Review titled Warrington Hospital X-Ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
I recently took my mum, who has dementia, to the X-ray department at Warrington Hospital, and I just wanted to say a big thank you to the staff. They were incredibly patient and kind, explaining everything in a way that really helped calm her down. It made a huge difference for us. Their understanding and gentle approach turned what could have been a stressful visit into a much easier experience. We really appreciate the care and respect they showed my mum. Thanks again for everything.
Visited Don't know on November 2024
Review titled Warrington Hospital
Replied on 11 December 2024
Hi, Thank you for this lovely feedback. We are glad to hear that the X-Ray Department made a huge difference to yours and your mum's experience at the hospital. We will share your feedback with the X-Ray Department. Kind Regards, The Communications and Engagement Team
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Review titled Lovely team, appalling service
Rated 1 star out of 5
by Disappointed patient - Posted on 13 October 2024
If you need A and E and have 24 hours to spare without food, sleep, information or progress, then this is the place for you!! Team are totally brilliant but the wait times even when genuinely ill are grim. 12 - 15 hours in the freezing cold because the air conditioning is full on. In winter. Drunks and their mates seemed to be able to run riot - phones charged for them, blankets fetched etc. Can’t speak highly enough of the team but it was ridiculous
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 14 October 2024
Hello, We are sorry to hear about your recent experience at our A&E department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Great empathy/care
Rated 3 stars out of 5
by Francine Ellison - Posted on 02 October 2024
I would just like to thank the lovely nurses and dr who took care of me during my treatment today. When realising I was upset and nervous about the procedure the nurse immediately came to give me a hug. I will always be grateful for the care shown. A true nurse!
Visited Gynaecology on October 2024
Review titled Warrington Hospital
Replied on 03 October 2024
Hello Francine, Thank you for sharing this lovely feedback with us. We hope that you are recovering well and will pass on your feedback to our staff. Kind Regards, The Communications and Engagement Team
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Review titled Staff in Minors were amazing.
Rated 5 stars out of 5
by Mrs Carol Stott - Posted on 15 October 2024
My husband had a blackout and fell causing a severe bang to the back of his head. On arriving at A & E it was disconcerting as the place was packed with patients waiting to be seen and the queue to check in was out of the door. After waiting 45 minutes 2 ladies came into the waiting area to inform everyone that there were over 140 people waiting to see a Doctor with a minimum wait of 10 hours. They said does anyone have any questions. I jumped up to ask one of them could my husbands injury be dealt with at a walk in centre or Chemist. The lady looked at the bleeding hole in the back of his head and arranged for his immediate entry into Minors. He had a head X Ray and cardigraph, the two wonderful female nurses who dealt with him were amazing. They checked every inch of my husband, dressed his would, fed and watered us both and after a Do tor checked all their findings sent us home happy and exceptionally pleased with the service. Total time spent at the hospital three and a half hours. Every member of that department were moving fast and always smiling and polite. They are all doing an amazing job under very difficult conditions. My husband and I cannot thank them enough.
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 16 October 2024
Hello Mrs Stott, Thank you for sharing this lovely feedback with us. We hope that your husband is recovering well and will pass on your feedback to our staff. Kind regards, The Communications and Engagement Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust