Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Lovely team, appalling service
Rated 1 star out of 5
by Disappointed patient - Posted on 13 October 2024
If you need A and E and have 24 hours to spare without food, sleep, information or progress, then this is the place for you!! Team are totally brilliant but the wait times even when genuinely ill are grim. 12 - 15 hours in the freezing cold because the air conditioning is full on. In winter. Drunks and their mates seemed to be able to run riot - phones charged for them, blankets fetched etc. Can’t speak highly enough of the team but it was ridiculous
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 14 October 2024
Hello, We are sorry to hear about your recent experience at our A&E department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Great empathy/care
Rated 3 stars out of 5
by Francine Ellison - Posted on 02 October 2024
I would just like to thank the lovely nurses and dr who took care of me during my treatment today. When realising I was upset and nervous about the procedure the nurse immediately came to give me a hug. I will always be grateful for the care shown. A true nurse!
Visited Gynaecology on October 2024
Review titled Warrington Hospital
Replied on 03 October 2024
Hello Francine, Thank you for sharing this lovely feedback with us. We hope that you are recovering well and will pass on your feedback to our staff. Kind Regards, The Communications and Engagement Team
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Review titled Staff in Minors were amazing.
Rated 5 stars out of 5
by Mrs Carol Stott - Posted on 15 October 2024
My husband had a blackout and fell causing a severe bang to the back of his head. On arriving at A & E it was disconcerting as the place was packed with patients waiting to be seen and the queue to check in was out of the door. After waiting 45 minutes 2 ladies came into the waiting area to inform everyone that there were over 140 people waiting to see a Doctor with a minimum wait of 10 hours. They said does anyone have any questions. I jumped up to ask one of them could my husbands injury be dealt with at a walk in centre or Chemist. The lady looked at the bleeding hole in the back of his head and arranged for his immediate entry into Minors. He had a head X Ray and cardigraph, the two wonderful female nurses who dealt with him were amazing. They checked every inch of my husband, dressed his would, fed and watered us both and after a Do tor checked all their findings sent us home happy and exceptionally pleased with the service. Total time spent at the hospital three and a half hours. Every member of that department were moving fast and always smiling and polite. They are all doing an amazing job under very difficult conditions. My husband and I cannot thank them enough.
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 16 October 2024
Hello Mrs Stott, Thank you for sharing this lovely feedback with us. We hope that your husband is recovering well and will pass on your feedback to our staff. Kind regards, The Communications and Engagement Team
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Review titled Exhausting wait timea
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
The staff here are as helpful as they can be with the volume of patients they have and amount of health care professionals available. However I am currently heading into my 15th hour of waiting and am still sat here with no idea how long the wait can be. I don't know if I can go for a walk, a nap somewhere through sheer exhaustion of being awake for over 24 hours and no clear end in sight. I wouldn't recommend this service at all. Not because of the care given when it's given but because of the lack of understanding when a patient is reaching their 15th hour of waiting they may need some respite from the waiting room without the worry of missing their name being called and then being placed at the back of the queue.
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 25 October 2024
Hello, We are sorry to hear about your experience. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled ward a2 great practice with care and empathy
Rated 5 stars out of 5
by DEBRA A REID - Posted on 06 September 2024
My follow up review from a&e. My daughter was on a2 ward for 19 days and received the best care anyone can have. All staff where kind compassionate and provided excellent practice throughout her stay. I cannot be more thankful to you all.
Visited Don't know on September 2024
Review titled Warrington Hospital
Replied on 10 September 2024
Hello Debra, Thank you for sharing this lovely feedback with us. We hope that your daughter is recovering well. We will pass on your feedback to our staff on Ward A2. Kind Regards, The Communications and Engagement Team
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Review titled Amazeing staff
Rated 5 stars out of 5
by Mrs mandy roberts - Posted on 05 October 2024
My elderly mum got rushed into a.e they where amazeing and then went to a ward upstairs they also where amazeing I just want to thanku all staff who helped my mum we thanku all
Visited Gastrointestinal and Liver services on September 2024
Review titled Warrington Hospital
Replied on 07 October 2024
Hello Mandy, Thank you for sharing this lovely feedback with us. We hope that your mum is recovering well and will pass on your feedback to our staff. Kind Regards, The Communications and Engagement Team
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Review titled Great experience
Rated 4 stars out of 5
by Christine - Posted on 25 September 2024
Needing to take my 91 year old Grandpa with Alzeimahs to A&E in the evening was not ideal, it was so busy and we were in the corridor but wow did the staff work hard under the circumstances. They made sure my Grandad was comfortable, they put him at ease and explained everything they were doing. I believe he received the care he needed in a timely manner and his assessment by the frailty team was efficient meaning he could come home the next day. Discharge arrangements were made quickly and the communication was fantastic. Couldn’t have asked for anything better so thank you so much!
Visited Accident and emergency services on September 2024
Review titled Warrington Hospital
Replied on 26 September 2024
Hello Christine, Thank you for sharing this lovely feedback with us. We hope that your grandpa is feeling better. We will share your feedback with our staff. Kind regards, The Communications and Engagement Team
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Review titled Wonderful Urgent Treatment Centre but some poor IT practice
Rated 5 stars out of 5
by Bob Dyke - Posted on 21 September 2024
Just had an excellent experience with the Urgent Treatment Centre at Halton today, but the experience revealed that whoever has oversight of the Warrington Hospital IT system for patient information has a poor grasp of the task. We found that the Warrington Hospital main website gives the wrong phone code for Halton Hospital. It is given as 01925 instead of 01928. Caused some confusion at this end! Then we found an option to leave feedback via the PALS organisation. Write it up and sent it off, on,y to get the response “This mailbox is no longer monitored due to lack of use.”!!! Basic principle of IT communication - if the option is no longer available, don’t offer it. Then set out to use this present review facility. Had to obtain and enter an emailed code number for security. Received a ridiculously long code - “60A3AE01”. This is unnecessarily long. Six different digits (numbers only) are perfectly adequate for other organisations. This inappropriately long and complex string breaks another basic IT communication principle - don’t expect the user to memorise long and complex sequences of characters. I had to go and get a pen and a piece of paper. Luckily I was at home. It’s time to shake up the IT department!
Visited Don't know on September 2024
Review titled Warrington Hospital
Replied on 26 September 2024
Hi Bob, Thank you for taking the time to share your feedback with us and for your kind words about your experience at the Urgent Treatment Centre at Halton. We're pleased to hear that the care you received was excellent. We apologise for the confusion caused by the incorrect phone code on the Hospital website and for the issues you encountered with our IT systems. The number has now been updated. Regarding your attempt to contact PALS, we were unable to locate the specific email address you mentioned. However, we would like to share the correct contact information for our PALS team, who can support you with any concerns or feedback you may have: PALS contact information: • Email: whh.pals@nhs.net • Telephone: 01925 275512 • Office walk-in hours: Monday to Friday, 10am to 4pm • Location: Main entrance of Warrington Hospital, Lovely Lane, Warrington, WA5 1QG Please don’t hesitate to reach out to them directly if you need further assistance. Once again, thank you for your valuable feedback, and we apologise for any inconvenience caused. Kind regards The Communications and Engagement Team
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Review titled Excellent care compassion and treatment
Rated 5 stars out of 5
by DEBRA A REID - Posted on 16 August 2024
Bought my daughter to A&E yesterday evening. Every member of staff where kind caring and had a genuine interest in caring for my daughter I cannot express how grateful and thankful we are to the team in A&E on the evening of 15/082024 and the following day also. She has gone onto a ward now and iam confident she will get the best care available. Thank you for taking good care of my daughter
Visited Accident and emergency services on August 2024
Review titled Warrington Hospital
Replied on 19 August 2024
Hello Debra, Thank you for taking the time to leave this lovely feedback about our A&E team, we will share this with the Trust. Kind Regards, The Communications and Engagement Team
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Review titled Wonderful Care on Ward-a9
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
I would just like to say thank you to the staff on Ward-a9 and in Geriatric Medicine for the care that they gave my grandmother when she was admitted. She said they were absolutely lovely. The clinicians kept us up to date with her care and were swift to treat her when she became more poorly on the ward. When I visited her I could see that that all the staff that interacted with her were friendly and genuinely cared about their patients. I would also like to thank the PTs and OTs as we were concerned about her discharge but they made sure she would be safe at home. Thank you to everyone involved in her care.
Visited Geriatric Medicine on August 2024
Review titled Warrington Hospital
Replied on 16 August 2024
Hello, Thank you for taking the time to leave such lovely feedback. We hope your grandmother is feeling better and we will share this feedback with the Trust. Kind Regards, The Communications and Engagement Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust