Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful feedback
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2024
I just wanted to share our recent experience at Warrington hospital. Our daughter became unwell with a respiratory virus and we spent the night in A&E with her. She also had severe conjunctivitis in her eye so we were also referred to the eye clinic for an urgent appointment which we fortunately had on the same day. Following our daughter’s recovery, our son developed a high fever / tonsillitis and we presented to A&E on two occasions with him. I just wanted to say that the care we have received on every visit has been absolutely outstanding both in the A&E department and in the eye outpatients clinic. Your staff are a credit to you; from the cleaners who do an incredible job as the place was spotless, to the HCAs who not only cared for our babies but also kept a very anxious mum company, and the nursing and medical staff- their knowledge, expertise and fast action ensured both our precious babies were able to get on the road to recovery in the most timely manner. I know pressures on services are at an all time high, but we felt safe, well cared for and all staff had such a lovely manner which made a stressful experience more tolerable. We will be forever grateful for you all for being there for us in a time of need. Your staff are a credit to your hospital and we have nothing but praise for you. If this email could be forwarded to the wonderful staff in both the eye outpatients and paediatric A&E I would greatly appreciate it.
Visited Accident and emergency services on November 2024
Review titled Warrington Hospital
Replied on 29 November 2024
Hello, Thank you for taking the time to share your experience with us. We’re so pleased to hear that your children received excellent care during your visits to A&E and the Ophthalmology Outpatients Clinic. We’ll be sure to share your kind words with our colleagues. Kind regards, The Communications and Engagement Team
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Review titled Compassion when it matters
Rated 5 stars out of 5
by Gary Welsh - Posted on 01 December 2024
Lost my dad today. Ward A5E and the ICU have been amazing. Thank you so much for looking after Dad. My heart felt thanks go out to all of you for making my dad's last days the best they could be, given the circumstances. I, and my family will be eternally grateful for what you do each day, and what you did for my dad. Thank you, your amazing x
Visited Don't know on November 2024
Review titled Warrington Hospital
Replied on 02 December 2024
Hello Gary, We are deeply sorry to hear about the passing of your dad and extend our heartfelt condolences to you and your family. Thank you for taking the time to share such kind and thoughtful feedback during this difficult time. Your words will mean so much to our colleagues, and we will ensure they are shared with the teams. Kind regards, The Communications and Engagement Team
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Review titled Warrington Hospital X-Ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2024
I recently took my mum, who has dementia, to the X-ray department at Warrington Hospital, and I just wanted to say a big thank you to the staff. They were incredibly patient and kind, explaining everything in a way that really helped calm her down. It made a huge difference for us. Their understanding and gentle approach turned what could have been a stressful visit into a much easier experience. We really appreciate the care and respect they showed my mum. Thanks again for everything.
Visited Don't know on November 2024
Review titled Warrington Hospital
Replied on 11 December 2024
Hi, Thank you for this lovely feedback. We are glad to hear that the X-Ray Department made a huge difference to yours and your mum's experience at the hospital. We will share your feedback with the X-Ray Department. Kind Regards, The Communications and Engagement Team
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Review titled Lovely team, appalling service
Rated 1 star out of 5
by Disappointed patient - Posted on 13 October 2024
If you need A and E and have 24 hours to spare without food, sleep, information or progress, then this is the place for you!! Team are totally brilliant but the wait times even when genuinely ill are grim. 12 - 15 hours in the freezing cold because the air conditioning is full on. In winter. Drunks and their mates seemed to be able to run riot - phones charged for them, blankets fetched etc. Can’t speak highly enough of the team but it was ridiculous
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 14 October 2024
Hello, We are sorry to hear about your recent experience at our A&E department. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled Great empathy/care
Rated 3 stars out of 5
by Francine Ellison - Posted on 02 October 2024
I would just like to thank the lovely nurses and dr who took care of me during my treatment today. When realising I was upset and nervous about the procedure the nurse immediately came to give me a hug. I will always be grateful for the care shown. A true nurse!
Visited Gynaecology on October 2024
Review titled Warrington Hospital
Replied on 03 October 2024
Hello Francine, Thank you for sharing this lovely feedback with us. We hope that you are recovering well and will pass on your feedback to our staff. Kind Regards, The Communications and Engagement Team
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Review titled Staff in Minors were amazing.
Rated 5 stars out of 5
by Mrs Carol Stott - Posted on 15 October 2024
My husband had a blackout and fell causing a severe bang to the back of his head. On arriving at A & E it was disconcerting as the place was packed with patients waiting to be seen and the queue to check in was out of the door. After waiting 45 minutes 2 ladies came into the waiting area to inform everyone that there were over 140 people waiting to see a Doctor with a minimum wait of 10 hours. They said does anyone have any questions. I jumped up to ask one of them could my husbands injury be dealt with at a walk in centre or Chemist. The lady looked at the bleeding hole in the back of his head and arranged for his immediate entry into Minors. He had a head X Ray and cardigraph, the two wonderful female nurses who dealt with him were amazing. They checked every inch of my husband, dressed his would, fed and watered us both and after a Do tor checked all their findings sent us home happy and exceptionally pleased with the service. Total time spent at the hospital three and a half hours. Every member of that department were moving fast and always smiling and polite. They are all doing an amazing job under very difficult conditions. My husband and I cannot thank them enough.
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 16 October 2024
Hello Mrs Stott, Thank you for sharing this lovely feedback with us. We hope that your husband is recovering well and will pass on your feedback to our staff. Kind regards, The Communications and Engagement Team
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Review titled Exhausting wait timea
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
The staff here are as helpful as they can be with the volume of patients they have and amount of health care professionals available. However I am currently heading into my 15th hour of waiting and am still sat here with no idea how long the wait can be. I don't know if I can go for a walk, a nap somewhere through sheer exhaustion of being awake for over 24 hours and no clear end in sight. I wouldn't recommend this service at all. Not because of the care given when it's given but because of the lack of understanding when a patient is reaching their 15th hour of waiting they may need some respite from the waiting room without the worry of missing their name being called and then being placed at the back of the queue.
Visited Accident and emergency services on October 2024
Review titled Warrington Hospital
Replied on 25 October 2024
Hello, We are sorry to hear about your experience. Your feedback is important to us, and we would encourage you to reach out to our PALS (Patient Advice and Liaison Service) team on 01925 275512 or via email at whh.pals@nhs.net, so they can assist you further. Best wishes, The Communications and Engagement Team
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Review titled ward a2 great practice with care and empathy
Rated 5 stars out of 5
by DEBRA A REID - Posted on 06 September 2024
My follow up review from a&e. My daughter was on a2 ward for 19 days and received the best care anyone can have. All staff where kind compassionate and provided excellent practice throughout her stay. I cannot be more thankful to you all.
Visited Don't know on September 2024
Review titled Warrington Hospital
Replied on 10 September 2024
Hello Debra, Thank you for sharing this lovely feedback with us. We hope that your daughter is recovering well. We will pass on your feedback to our staff on Ward A2. Kind Regards, The Communications and Engagement Team
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Review titled Amazeing staff
Rated 5 stars out of 5
by Mrs mandy roberts - Posted on 05 October 2024
My elderly mum got rushed into a.e they where amazeing and then went to a ward upstairs they also where amazeing I just want to thanku all staff who helped my mum we thanku all
Visited Gastrointestinal and Liver services on September 2024
Review titled Warrington Hospital
Replied on 07 October 2024
Hello Mandy, Thank you for sharing this lovely feedback with us. We hope that your mum is recovering well and will pass on your feedback to our staff. Kind Regards, The Communications and Engagement Team
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Review titled Great experience
Rated 4 stars out of 5
by Christine - Posted on 25 September 2024
Needing to take my 91 year old Grandpa with Alzeimahs to A&E in the evening was not ideal, it was so busy and we were in the corridor but wow did the staff work hard under the circumstances. They made sure my Grandad was comfortable, they put him at ease and explained everything they were doing. I believe he received the care he needed in a timely manner and his assessment by the frailty team was efficient meaning he could come home the next day. Discharge arrangements were made quickly and the communication was fantastic. Couldn’t have asked for anything better so thank you so much!
Visited Accident and emergency services on September 2024
Review titled Warrington Hospital
Replied on 26 September 2024
Hello Christine, Thank you for sharing this lovely feedback with us. We hope that your grandpa is feeling better. We will share your feedback with our staff. Kind regards, The Communications and Engagement Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust