Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful care and aftercare.
Rated 5 stars out of 5
by Wynford - Posted on 14 August 2024
I would like to commend Halton Hospital cstm for the wonderful care and aftercare that I received after a recent procedure. The nurse who nursed me on the ward was kind and patient and always had time for my many questions about my care. Another nurse who kindly saw me after my release when I encountered a problem was also brilliant. Cheerful and again nothing was too much trouble. Thank you to both nurses and to the whole ward who made my stay as pleasant as it could be . This ward is a credit to Warrington and Halton Hospital.
Visited Urology on August 2024
Review titled Warrington Hospital
Replied on 16 August 2024
Hello, Thank you for taking the time to leave this lovely feedback about the CSTM at Halton Hospital. We will share this with the Trust. Kind Regards, The Communications and Engagement Team
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Review titled Dept next to AE ref from GP energency
Rated 5 stars out of 5
by SLB - Posted on 12 July 2024
V efficient, clear concise put me at ease, suspected heart attack and angina attack. Informed me all way through, super prof staff at each stage treated me with kindness and dignity
Visited Accident and emergency services on July 2024
Review titled Warrington Hospital
Replied on 15 July 2024
Hello, Thank you for taking the time to leave this lovely feedback about our A&E team. We hope you are feeling better and we will share this with the Trust. Kind Regards, The Communications and Engagement Team
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Review titled Purpose of reviews ?
Rated 1 star out of 5
by Mike F - Posted on 28 July 2024
I had a negative experience with your A&E department recently .. I subsequently received an anonymous survey regarding my recent experience I rated my experience as very poor. For some reason my survey response wasn't accepted I therefore went onto the patient reviews section on the NHS official website and relayed my negative experience there instead That too was rejected What is the purpose of having various review platforms if negative experiences are excluded
Visited Accident and emergency services on July 2024
Review titled Warrington Hospital
Replied on 29 July 2024
Hello Mike, We are sorry to read about your your experience. We would advise that you contact our PALS (patient advice and liaison service) on 01925 275512 or email: whh.pals@nhs.net and they will be able to support you. Best wishes, The Communications Team
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Review titled Paedriatics A&E
Rated 2 stars out of 5
by Yasmina J - Posted on 17 June 2024
Absolutely nightmare!! Waiting time is unbelievable, you better get treated at home rather than coming here an waste your time as I did today with my daughter. Almost 3 hours waiting and nobody seeing her. I would have never come if not refered by the GP
Visited Accident and emergency services on June 2024
Review titled Warrington Hospital
Replied on 24 June 2024
Hello Yasmina, We are sorry to read about your your experience. We would advise that you contact our PALS (patient advice and liaison service) on 01925 275512 or email: whh.pals@nhs.net and they will be able to support you. Best wishes, The Communications Team
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Review titled Amazing staff in pediatrics
Rated 5 stars out of 5
by Georgie - Posted on 14 June 2024
3rd time in the last month sadly having to come to a&e with my 15 month old daughter. All 3 times the staff have been absolutely amazing. They have made sure my daughter and myself were comfortable and looked after. It makes the whole a&e and hospital experience so much easier when the nurses are fabulous with the children. Hopefully we won't have to come again soon but I do know if we ever need too my daughter will be in the best hands as they work very hard and I appreciate their care so much. They are pushed with time and resources and are extremely helpful and caring.
Visited Accident and emergency services on June 2024
Review titled Warrington Hospital
Replied on 14 June 2024
Dear Georgie, Thank you for this lovely feedback. We are happy to hear that our A&E team made you feel comfortable and how they made your experience a little bit easier for you and your daughter. We will pass your feedback on to our A&E Paediatrics Team for you. Kind Regards, The Communications and Engagement Team
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Review titled Totally unacceptable wait
Rated 1 star out of 5
by Stephen Wilson - Posted on 07 June 2024
Spent 8hours here and still waiting to see a doctor . I was referred here by my GP at Birchwood Medical Centre,Warrigton at 11:00am today. It is now almost 21:00 and I am yet to receive treatment. I have reduced immunity due to current chemotherapy treatment and have spent the last 8hours sitting in this very unhealthy environment.
Visited Accident and emergency services on June 2024
Review titled Warrington Hospital
Replied on 10 June 2024
Hello Stephen, We are sorry to read about your your experience. We would advise that you contact our PALS (patient advice and liaison service) on 01925 275512 or email: whh.pals@nhs.net and they will be able to support you. Best wishes, The Communications Team
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Review titled unbelievable
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2024
A an E diabolical sent home after waiting about 10hr to be seen with 2 paracetamol for what they believed to be either a brain bleed or aggressive migraine.. roll on 1 week later that same issue took me back to be seen but by the newer bit same day treatment..where I spent 3 days on all sorts of meds, 3 spinal taps and all sorts of tests..staff were amazing on this unit.. id avoid the AanE bit tho!
Visited Accident and emergency services on June 2024
Review titled Warrington Hospital
Replied on 02 July 2024
Hello, We are sorry to hear about your experience at Warrington A&E. Please know that our PALS (Patient Advice and Liaison Service) is here to support you. You can reach them at 01925 275512 or via email at whh.pals@nhs.net. We also want to express our gratitude for your kind words about our Same Day Emergency Care unit. Best wishes, The Communications Team
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Review titled Falls short
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
I had to experience a follow up appointment at Warrington after a visit with Wythenshaw A&E two days previous. The difference in service was noticeable and the waiting time astronomical despite being not as busy as Wythenshaw. I certainly hope I am not taken ill in this area again and need to seek urgent assistance
Visited Accident and emergency services on May 2024
Review titled Warrington Hospital
Replied on 29 May 2024
Thank you for sharing your recent experience with us. We encourage you to reach out to our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512. They are equipped to address your concerns and provide further assistance. Best wishes, The Communications Team
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
Dealt with in a smooth and timely manner. Kept informed throughout my stay in AE. Staff very caring and professional. Thank you
Visited Accident and emergency services on May 2024
Review titled Warrington Hospital
Replied on 21 May 2024
Hello, Thank you for sharing your positive experience with us. We are delighted to hear that your visit was smooth and timely, and that our staff kept you well-informed and provided professional, caring service. Your kind words will be shared with the team. Best wishes, The Communications Team
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Review titled Appreciated the staffs
Rated 5 stars out of 5
by Joanne - Posted on 05 June 2024
I attended A&E on 28 May 2024. I would like to express my gratitude to the two medical staffs, in the emergency room for their care. Not only did they provide appropriate treatment, but they also looked after the patients attentively and meticulously. I hope to convey my thanks to them. Having such excellent medical staffs truly deserves commendation.
Visited Accident and emergency services on May 2024
Review titled Warrington Hospital
Replied on 06 June 2024
Hello Joanne, Thank you for your kind words about our emergency department staff. Your gratitude will be shared with our colleagues. Best wishes, The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust