Warrington Hospital
Warrington Hospital, Lovely Lane, Warrington, Cheshire, WA5 1QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Void if you can
Rated 1 star out of 5
by Rafal - Posted on 19 June 2024
The worst nhs service what i even seen in UK. Most of the staff include doctors should be sent it out for traing how to behave with patients. My 3 years old daughter after two visits in Warrington hospital now she's afraid of any doctors of nurses... well done staff from Warrington hospital. They forced with any examinations or medication... After my complain about they behave the answer was sometimes it must be rough other wise we can't help... To 3 years old child???? They kept us for 6 hrs in cold room and my daughter was wear only a t-shirt and nappy. My honest advise if you have got any other hospital where you can get there just go there, void Warrington Hospital.
Visited Children's & Adolescent Services on April 2024
Review titled Warrington Hospital
Replied on 24 June 2024
Hello Rafal, We are sorry to read about your your experience. We would advise that you contact our PALS (patient advice and liaison service) on 01925 275512 or email: whh.pals@nhs.net and they will be able to support you. Best wishes, The Communications Team
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Review titled ward b14 Professional and Compassionate
Rated 5 stars out of 5
by Steve Hesketh - Posted on 29 April 2024
We would like to thank all the staff on ward b14 for the professional and compassionate way they cared for our mother who sadly passed away on the 24th April. Your continual hard work and positive attitudes were very much appreciated by the family during a very difficult time. Steve Hesketh and Family
Visited Stroke on April 2024
Review titled Warrington Hospital
Replied on 03 May 2024
Hello Steve, We were deeply saddened to learn about your mother's passing. Your kind words mean a lot to us, and we sincerely appreciate you taking the time to share your feedback. We'll be sure to pass on your appreciation to our teams. Warm regards, The Communications Team
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Review titled No joined upwriting
Rated 3 stars out of 5
by Nigel Shaw - Posted on 27 March 2024
Further to previous review with same title. Advised on Monday needed a scan in a week. Out of the blue on Tuesday asked to attend on Wednesday at 10.30. Travelling for the ultrasound on the Wednesday received phone call from the dept to say the radiologist had reviewed the case and didn’t need a scan for a week. Thought it was all a bit weird as the Consultant had said scan in a week and not 2 days. Another example of staff doing their own thing rather than reading the notes. Particularly annoying as my wife had abdominal surgery only a week ago. No joined up writing.
Visited Don't know on March 2024
Review titled Warrington Hospital
Replied on 28 March 2024
Dear Nigel, Thank you for sharing your recent experience with us. We apologise for any inconvenience caused by the unexpected changes in your scheduled scan. We encourage you to reach out to our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512. They are equipped to address your concerns and provide further assistance. Best regards, The Communications Team
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Review titled Extremely poor staff
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Alot of staff on duty all sat on seats at the nursing station ranging from doctors down to nurses at one point counted 11 staff drinking bottles of coke etc laughing chatting using personal telephones, 11 serious ill people on the ward all left alone for a long time, no chairs for visitors who were stood up for hours, what as happened to the care, the corridor was full of beds with patients and no beds available on any ward for hours what a state our health service is in.
Visited Accident and emergency services on March 2024
Review titled Warrington Hospital
Replied on 26 March 2024
We're sorry to hear about your experience. Your feedback is invaluable to us. Please reach out to our Patient Advice and Liaison Service (PALS) so we can understand your experience better and offer the support you need. You can contact PALS at whh.pals@nhs.net or by calling 01925 275512. Best wishes, The Communications Team
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Review titled Receptionists lack of listening and understanding
Rated 2 stars out of 5
by Victoria - Posted on 14 March 2024
I attended A+E with severe pains in the top right of stomach after being check by doctor from Runcorn hospital. Notes were sent over. When I arrived I spoke to a receptionist who clearly didn't listen to me. I told her that the doctor said it could be gallstones and that the notes were sent over. I was left for two hours rolling in pain in the waiting room while I understand that it's priority first I couldn't understand why they left me like this and most people that came in after me was seen before me and they were skipping into the triage! The first women I spoke to was very passive aggressive towards me and said I was the next one in.The second one I spoke half an hour later gave me co codamol even though she said she wasn't allowed so I took them and continued to be in pain. An hour later I spoke to the third receptionist at this point I was crying in pain. She asked if I have had any pain relief and I told her that one lady in reception gave me co -codamol and hour ago and they haven't help! Then that lady shouted over denying that she give me anything!! I still had the paper cup that she gave me with the medicine! All of a sudden after that altercation. I was rushed in and seen a triage and doctor within 15 minutes. The two doctors I saw was amazing and so caring made me feel relaxed even though in so much pain. I got pain relief and an investigation into my pain. The doctor came bk and said I need a x-ray on my chest and he would tell me why when I get the results. This kinda scared me because I didn't understand why only just I be told after the appropriate treatments and referrals that the receptionist put me under as just pain in rib so now I can understand why I was left for two hours in my pain your receptionists need to listen and detail every thing the patient says! The morale of one receptionist was awful. I heard her moaning to the nurses while I was on a drip and that negative attitude has no place in a hospital!! Plus the doctors are fighting with a very small room, three cubicles where doctors couldn't take patients back out to reception had to wait there until someone went out of the triage room that's not organization at all. This would definitely affect the productivity of trying to see patients at a reasonable manner! Again I can't fault the doctors they were incredibly just if the receptionist actually put my real reason down of why I was there I know I would have been seen well earlier and not left in pain for two hours!!
Visited Accident and emergency services on March 2024
Review titled Warrington Hospital
Replied on 26 March 2024
Dear Victoria, We're deeply sorry for the distressing experience you had at our A+E department. Your feedback is crucial to us, and we apologise for any pain and frustration you endured during your visit. Please reach out to our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512 to discuss your concerns further. Your insights will help us make necessary improvements to prevent similar situations in the future. Best wishes, The Communications Team
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Review titled Total lack of response
Rated 1 star out of 5
by J Warburton - Posted on 13 March 2024
Any message we have left on the Rheumatology voicemail is ignored. We have never had a return call. We were advised to email - so we sent an urgent email on 8th March as my husband is due to go into hospital soon - it is now 13th and we have still had no response. Shocking service. When you actually get to a clinic appointment the team seem very nice so what is the communication issue? It needs resolving.
Visited Rheumatology on March 2024
Review titled Warrington Hospital
Replied on 13 March 2024
Dear Mrs Warburton, Firstly, we apologise for the delay in you receiving a response to your telephone message for Rheumatology. Unfortunately, due to sickness in the team they have experienced a backlog of phone messages and have sent their apologies. We understand that one of the team has been in touch today to resolve your issue. We have been advised when you email, if your mark it urgent in your subject line it will be prioritised. Once again, we apologise for the distress that the delay in communication has caused. Regards The Communications Team
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Review titled Failed appointment
Rated 2 stars out of 5
by Mike - Posted on 18 March 2024
Daughter broke her ankle. Attended a&e and despite the long waiting times everything was ok'ish. Referred to fracture clinic a few days later to take a load bearing x ray. Attended clinic and had a normal x ray taken. When queried why the load bearing x ray wasn't taken we was advised not needed ??? Daughters ankle was placed in a boot and Doctor asked to see her in 1 week to check the bone hadn't moved. Received an appointment for 2 weeks time so called and was advised no clinic in 1 week due to audit. Spoke to the doctors receptionist who advised me the audit is now not taking place and to call Monday 18th for an appointment on Tuesday 19th as she only works 2 and half days a week. Called Monday to be told no clinic on. Asked to speak to receptionist....passed through to receive a vm. Fracture clinic line is "engaged" all morning and unable to speak to them. Very disappointed with service and feel very let down
Visited Orthopaedics on March 2024
Review titled Warrington Hospital
Replied on 18 March 2024
Hello Mike, We are sorry to read about your daughter and your experience. We would advise that you contact our PALS (patient advice and liaison service) on 01925 275512 or email: whh.pals@nhs.net and they will be able to support you. Regards The Communications Team
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Review titled No joined up writing.
Rated 3 stars out of 5
by Margarita Shaw - Posted on 25 March 2024
Arrived A&E c10.30. Checked in Wait Triage Wait Referred Urgent Day Care Wait Blood Pressure Wait Blood Wait Saw Doc. Spain need CT scan Wait Told needed cannula Wait Cannula inserted Wait Scan (after wait and complaint). Wait Saw consultant ((very good) Went home In hospital c7.5hours, received max 1 hour treatment. Because of the illness quite obvious blood should have been taken in first triage. Or blood should have been taken when blood pressure take. Cannula should also have been inserted at the time of first examination by 1st Doc. This would probably have saved 3 hours of waiting time at least. Can’t fault the staff or treatment and advice but the organisation and management is abysmal.
Visited Accident and emergency services on March 2024
Review titled Warrington Hospital
Replied on 26 March 2024
Dear Margarita, We're sorry for the challenges you faced during your visit to our A&E department. Your feedback is invaluable, and we're sorry for any inconvenience caused by the delays in your care. We ask that you contact our Patient Advice and Liaison Service (PALS) at whh.pals@nhs.net or by calling 01925 275512 to discuss your experience further. Your feedback will help us make meaningful improvements. Thank you for bringing these issues to our attention, and we apologise for any distress caused. Best wishes, The Communications Team
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Review titled No response
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2024
Have left 4 voicemail messages for Orthopaedic Waiting List Coordinator (put through to this number by switchboard staff). No response at all, first message left 4 weeks ago and three since then. Decided to contact PALS to ask if they can assist, left a voicemail message earlier this week, up to now no response from them either!!! Why bother asking patients to leave a message with name, contact number and brief details of reason for call if you are not going to bother calling patient back.
Visited Orthopaedics on February 2024
Review titled Warrington Hospital
Replied on 18 March 2024
Hello, We are sorry to read about your experience of trying to get in touch. We have spoken with the PALS team and they advise they try and get back to voicemails within 24-48hours of the call. They have asked if you haven't been contacted already to call back on 01925 275512 or email your details to whh.pals@nhs.net, so that they can support you. Regards The Communications Team
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Review titled Excellent staff, overcrowded facilities
Rated 3 stars out of 5
by Kathy White - Posted on 16 February 2024
Staff care exemplary at every level - but - on arrival at half-past seven am I had to spend 3 hrs in cluttered tiny 'Wellbeing' room with no space for my husband to stay and keep me company. I had 3 consultations with doctors in a store room with staff coming and going to collect supplies. Was then given a theatre gown and told to change in the toilet then return to the storage room. The doctors were doing their best to move things on for me with no bed immediately available in Ward A 5 Elective Surgery. All good once a bed became available. Given how busy the ward was that morning, would it have been better to call me in a bit later in the day when things had quietened down?
Visited General Surgery on February 2024
Review titled Warrington Hospital
Replied on 19 February 2024
Dear Kathy, Thank you for taking the time to leave us feedback, we are really sorry to read about your experience. We would ask that you contact our patient, advice, and liaison service (PALS) on whh.pals@nhs.net or call them on 01925 275512 with the details of your visit, so that they can discuss on your behalf with the department. Your feedback will help us to improve future experiences of our patients. Kind Regards The Communications Team
Information supplied by Warrington and Halton Hospitals NHS Foundation Trust