Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not Great
Rated 3 stars out of 5
by Anonymous - Posted on 29 July 2024
I was admitted from A&E on the 6th of July for severe pain in my back and was discharged on the 11th of July. Nursing care in the A&E and ward was excellent but I was really disappointed by the doctors and the lack of care plan. In fact, a doctor visited me twice but in fact he had seen another patient who had surgery and amended my notes based on his visits to that patient. I was discharged without giving me any exercises to do which was extremely strange as I still had the same pain that I was admitted with. Not very happy with the doctors although the nursing staff were wonderful.
Visited Don't know on July 2024
Review titled Watford General Hospital
Replied on 15 August 2024
Thank you for your feedback. We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Good Experience
Rated 4 stars out of 5
by F P M Hallworth - Posted on 23 September 2024
Broke my wrist tripping over in July. Watford Urgent Care were great- had X-ray to identify the location of the break, two A&E Doctors manipulated and reset my bone and when reviewed on X-ray, decided reset could be a little better, so incorporated two orthopedic registrars to reset my wrist again. I also received great care from the nurses. They were all so kind and lovely. Follow up at fracture clinic St Albans with registrars, consultants and nurses, also efficient and caring. Now recovered with a nice straight wrist and hand ! Not often you hear positive comments about the NHS but I’m really happy with my experience- great job and thanks so much !
Visited Accident and emergency services on July 2024
Review titled Watford General Hospital
Replied on 30 September 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I was admitted through A&E a week ago. Clinical tests to assess my condition were prompt and thorough. Feedback was clear and allowed me the opportunity to ask questions. While specialist investigations are still required, by the fourth day (not counting the weekend) I had a confirmed diagnosis and an intervention to relieve symptoms had been carried out. My week on a ward has been very revealing. Duties were carried out carefully and efficiently but also with cheerfulness. Some patients had a form of dementia in addition to the medical condition that brought them into hospital and this necessarily added to the time it took staff to perform routine tasks. But invariably they acted with outstanding patience and forbearance. My grateful thanks go to the whole team - what a superb, dedicated group of people you are.
Visited Gastrointestinal and Liver services on July 2024
Review titled Watford General Hospital
Replied on 25 July 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Superb Department
Rated 5 stars out of 5
by Angela Lovering-Moon - Posted on 18 June 2024
From the moment I arrived to the moment I left, I felt looked after and was treated with such respect. The nurse I had was amazing so kind and very thoughtful. My procedure went very well and I am so grateful to the Helen Donald Unit for looking after me so well.
Visited Haematology on June 2024
Review titled Watford General Hospital
Replied on 20 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled appalling hospital
Rated 1 star out of 5
by kim element - Posted on 25 June 2024
To start with its impossible to park, so next time i will call an ambulance! Sent as an emergency patient because the Gastro team still have not got back to my son with any diagnosis or help. 14 years on and still being messed about, never get results and communication is pathetic. No appointment after the so called emergency CT scan at the beginning of May. Very let down!
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 28 June 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Praiseworthy A&E Team
Rated 5 stars out of 5
by Anne Marie Scarff - Posted on 28 June 2024
I was seen in the A&E department early June. The whole process was seamless from booking in at reception, triage nurses, Orthopaedic Surgeons. The whole service was efficient and professional. The staff were friendly and compassionate. 10 out of 10 from me.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 28 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Well organised and efficient
Rated 5 stars out of 5
by Janice M - Posted on 10 June 2024
Came in as emergency gall bladder situation. Extremely efficient and caring staff. Was treated with kindness and professionalism throughout. Wonderful surgical team led by a fabulous surgeon, who put me at ease and the aftercare was efficient and caring. Highly recommend.
Visited Emergency Abdominal Surgery on June 2024
Review titled Watford General Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Excellent care
Rated 5 stars out of 5
by Carole - Posted on 01 July 2024
From a&e to Flaunden ward could not fault the care and kindness throughout my stay from Friday to Sunday. Everything was explained clearly and my discharge form stated when I should take my medication. Very impressed.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 01 July 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Proffesional and friendly staff
Rated 5 stars out of 5
by Derek - Posted on 08 June 2024
Attended AE on a Friday night, all staff were very friendly and professional under very busy circumstances. A special thank you to M****m who examined me and the took time to explain the injury to enable me to self care, whilst awaiting referal.
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 13 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
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Review titled Amazing care
Rated 5 stars out of 5
by Jennifer - Posted on 15 June 2024
Went in with suspected blocked bowel. Seen by triage within 10 minutes, and then on to treatment area within 15 minutes. Finally onto major trauma room where I was examined, bloods taken, had an ECG and then x-rayed. By this stage less than 2 hour from when I arrived. Saw 2 more doctors and a consultant and they decided there was no blockage. I was given strong laxative and they did not want me to leave until i had opened my bowels. Whilst we were waiting my husband and I were given free sandwiches and drinks. Throughout the staff were sympathetic, kind and very professional. The hospital was spotlessly clean. I cannot rate my experience highly enough. Thank you Watford General!
Visited Accident and emergency services on June 2024
Review titled Watford General Hospital
Replied on 20 June 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust