West Cornwall Hospital (Penzance)
St Clare Street, Penzance, Cornwall, TR18 2PFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Cornwall Hospital (Penzance).
Reviews
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Review titled Quick service and lovely staff
Rated 5 stars out of 5
by Gemma Doku - Posted on 17 August 2023
Took my daughter to urgent care after an out of hours drs referred us there for an ear infection. We arrived early (8.15am) and we were booked in promptly and seen quickly and efficiently by the nurse. Fantastic care, quick diagnosis and giving of medication. My daughter even got a teddy bear at the end! A credit to the NHS
Visited Urgent Treatment Centre on August 2023
Review titled West Cornwall Hospital (Penzance)
Replied on 29 August 2023
Good afternoon. Thank you for taking the time to write your feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am sorry to read that your daughter required urgent care, however I am pleased to read your daughter was seen in a promptly manner and the nurse was efficient by providing fantastic care and was able to provide a quick diagnosis to treat the issue. It is lovely to read your daughter was given a teddy bear for being so brave. I will be delighted to forward your positive feedback to the department responsible for your daughters care as I am sure they will be thrilled to read your kind message. I hope your daughter is feeling better and wanted to thank you again for writing about your experience. Best wishes Zoe - Patient Experience Administrator
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Review titled Laser treatment
by tucanacs65 - Posted on 30 June 2023
Had laser treatment left eye and right one checked the doctor five star the nurses five star as well they are salt of the earth all ways smiling and very kind compassionate
Visited June 2023
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Review titled West Cornwall Hospital (Penzance)
Replied on 14 July 2023
Good afternoon. Thank you for taking the time to write your positive feedback. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience team at the Royal Cornwall Hospital. I am so pleased to read that you felt the Doctors and Nurses gave a 5 star service during your appointment and that it went well. It is so great to read the staff were smiling, kind and compassionate. I am pleased that these qualities were demonstrated ensuring you had a positive experience during your appointment. I will forward your kind message to the relevant team for their attention. Thank you again for your positive and kind message. Best wishes Zoe - Patient Experience Administrator
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Review titled Amazing from start to finish
by scutumhm76 - Posted on 16 June 2023
I had a routine eye test in 2022 - my eyes were good and then about 1 month later I awoke to see circles in my vision with a red edge. I was frightened as I didn't know what this was. I made a urgent appt with my opticians, who after checking my eyes again said you have age-related muscular degeneration, we will get you an appt with the hospital asap. And sure enough I had an appt very quickly. The consultant looked at my eyes and said I have one dry eye and one wet eye and he could do something for the wet eye. He explained what would happen and I was shocked that I would be having an injection in my eye!!! But I needed not to have worried as I was treated at West Cornwall Hospital, who were all amazing from start to finish. They make everyone relax and if I have to always have these injections, it won't be upsetting to me Thank you so much.
Visited June 2023
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Review titled West Cornwall Hospital (Penzance)
Replied on 26 June 2023
Dear scutumhm76 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased to see that you were able to receive an appointment so quickly during what must have been quite a scary time for you. I am also pleased that you were able to see a consultant who checked your eyes and was able to provide you with an explanation about what would happen. It is great that all the staff you encountered were amazing and made you feel relaxed. I am writing to you as a member of the Patient Experience team but I will ensure your kind words are passed on to the reliant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
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Review titled Outstanding Care
Rated 5 stars out of 5
by Nicola - Posted on 10 June 2023
I had surgery at West Cornwall Hospital this week. From the moment I arrived, staff were helpful and kind. Everything was highly organised and everywhere was spotlessly clean. All the staff on the surgical ward were brilliant, taking time to talk, answer questions and help me feel relaxed. The information about my operation was clearly communicated; I felt listened to and as if nothing was too much trouble for the dedicated team, thank you. I definitely recommend West Cornwall Hospital for day surgery!
Visited Don't know on May 2023
Review titled West Cornwall Hospital (Penzance)
Replied on 19 June 2023
Thank you very much for your kind comments, I have passed these on to the entire team, including the Domestic Facilities Team. We are very pleased that you felt relaxed, cared for and listened to during your stay with us and that you would recommend us to others. Thank you again for your feedback.
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Review titled Cannot ask for more.
by novemberrf38 - Posted on 28 June 2023
Very friendly and relaxed. Thorough examination and careful, informative explanation. Treatment, follow-up appointment and referral. Cannot ask for more. Second experience with NHS in the past two months and can only thank and praise the staff I have seen.
Visited May 2023
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Review titled West Cornwall Hospital (Penzance)
Replied on 06 July 2023
Dear Novemberrf38 Thank you for taking the time to post a response following your recent appointment at West Cornwall with our ENT team. It was lovely to read you had such a positive experience with the team and they were friendly, relaxed and informative.
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Review titled N/a
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
Attended the UTC yesterday (Easter Sunday). The whole team were very caring and compassionate, and professional for which I thank them sincerely. I have been sent a text survey which I was unable to complete and send because it said I had not completed question 17 (about being discharged) and that question was not in the survey.
Visited Urgent Treatment Centre on April 2023
Review titled West Cornwall Hospital (Penzance)
Replied on 13 April 2023
My name is Fiona Lamb and I am the manager for the Urgent Treatment Centre. Thank you for taking the time to tell me about the positive experience you has when attending the department, it's wonderful to receive positive feedback and I will pass it on to the staff working on that day.
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Review titled Great service over the years.
by phoenixph97 - Posted on 12 June 2023
Very happy with the service I have received over the past 4 years. Care, amputations, heart valve replacement + now cataract removal . They have been kind to me when needed.
Visited March 2023
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Review titled West Cornwall Hospital (Penzance)
Replied on 21 June 2023
Thank you for taking the time to express your thoughts. I apologise for the delay in response. I am pleased you feel very happy with the service you’ve been provided with over the past 4 years. I am pleased you’ve been able to have the treatment for your various conditions and that staff have shown kindness to you whilst receiving your care. I am writing to you as a member of the Patient Experience team but I will ensure your kind words are forwarded on to the relevant team. Thank you again for your positive feedback.Best wishesZoe - Patient Experience Administrator
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Review titled Patients with learning disabilities
Rated 5 stars out of 5
by Lin While - Posted on 07 March 2023
The staff who looked after my son, who has learning disabilities were brilliant. Manager, Nurses, technicians, anaesthetist, surgeon, all came to introduce themselves and tell him what they'd be doing. They were without exception kind, patient, reassuring and caring. They always talked directly to him, even though they knew I'd often need to answer for him. They asked what he liked to be called and if it was OK to carry out various tests and procedures, and explained what they were doing in ways he could understand. We felt included and consulted in everything that happened, always opportunities to ask questions, and frequent checks that he was feeling ok about everything. He had the chance to visit before his dental operation and to be shown where he'd be and what happens there, which was so reassuring ( he even got to choose which bed!) Exemplary practice, this is how everyone's hospital experience should be. Thankyou everyone, you made it a happy experience for him, and for me too.
Visited Don't know on March 2023
Review titled West Cornwall Hospital (Penzance)
Replied on 09 March 2023
Thank you so much for your kind comments. We strive to ensure that all of our patients receive the best experience possible of the NHS and the Royal Cornwall Hospitals Trust. I have passed on your thanks to the entire team, who were very grateful for your kind words. As a team, we felt privileged to be able to care for your son (and you), during what can be a very anxious time.
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Review titled Compassionate and professional
by Mummy69 - Posted on 15 March 2023
My teenage daughter has been having physiotherapy for a few years now. The service she has received has been amazing, the team that have treated her have been patient, compassionate and professional and I can’t praise them highly enough for all of their hard work and dedication to their profession.
Visited March 2023
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Review titled West Cornwall Hospital (Penzance)
Replied on 16 March 2023
Dear Mummy69 Many thanks for taking the time to tell us about your daughter's experience of having physiotherapy at West Cornwall Hospital. It is so good to hear about the high standard of care that she has received and that you have both found the staff to be patient, compassionate and professional. Thank you again for giving this encouraging positive feedback. Best wishes Becky Osborne Governance and Performance Lead for Therapies
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Review titled Caring staff
Rated 5 stars out of 5
by Hannah Tapp - Posted on 08 March 2023
I came to the hospital to the medical day care unit for immunotherapy. I find the experience very daunting in general, however the staff in the unit are so accommodating, caring and overall made my experience alot more comfortable and tolerable. I felt extremely valued and well looked after here. I would definitely recommend using this facility. A warm and welcoming environment
Visited Therapy services on March 2023
Review titled West Cornwall Hospital (Penzance)
Replied on 17 March 2023
Good afternoon Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am so pleased that the staff in the unit were so accommodating and caring, making such a daunting appointment a more comfortable and tolerable experience. It it lovely to see that you felt valued and well looked after. I am writing to you as a ember of the Patient Experience team but I will ensure your kind words are forward on to the relevant team - I am sure they will really love to read it. Thank you, again, for taking the time to share your story with us. Best wishes, Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust