West Cornwall Hospital (Penzance)
St Clare Street, Penzance, Cornwall, TR18 2PFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Cornwall Hospital (Penzance).
Reviews
-
Review titled The care and experience was at all times excellent
by mk928 - Posted on 23 December 2022
I have had impacted wax in my ear (R). After several attempts to remove the wax from my GP, they referred me to Aural Care at WC Hospital. I have had 2 attempts on separate appointments to extract the wax-debris by two different clinical nurse specialists, both of whom have treated me with respect, kindness, professionalism and expertise, gently performing the aural care necessary. I have been referred to the ENT consultant with a concern about further treatment. The care and experience at West Cornwall Hospital was at all times excellent. Smiles, helpful directions, and everything one would expect. Thank you, one and all.
Visited November 2022
Provided by Care opinion
Review titled West Cornwall Hospital (Penzance)
Replied on 30 December 2022
Dear mk928 Thank you for taking the time to provide us with your lovely feedback. Please accept our apologies for the delay in getting back to you on here. I am pleased to see that at both appointments and with both nurse specialists, you were treated with respect, kindness, professionalism and expertise. I am very glad that your experience at West Cornwall Hospital was such a positive one. I am writing to you as a member of the patient Experience team but, I will ensure your kind words are forwarded on to the relevant team – I am sure they will really appreciate it. Best wishes, Megan
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust