West Cornwall Hospital (Penzance)
St Clare Street, Penzance, Cornwall, TR18 2PFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Cornwall Hospital (Penzance).
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by RHW - Posted on 19 October 2022
I visited the Urgent care centre today after my son had a fall at school. The whole team were so kind and efficient. The care was excellent from start to finish. All staff introduced themselves, made sure my son knew exactly what was happening and why, and that he was happy to have his treatment. They were gentle and patient and we’re both very grateful for how he was looked after today. Thank you!
Visited Urgent Treatment Centre on October 2022
Review titled West Cornwall Hospital (Penzance)
Replied on 27 October 2022
Good afternoon Thank you for taking the time to provide such lovely feedback. I am so pleased to see that you and your son had such a positive experience from start to finish and that all the staff introduced themselves, making sure that your son knew what was happening and why. I am pleased that your son was looked after so well. I am writing to you as a member of the Patient Experience team, but I will ensure that your kind words are forwarded on to the appropriate team - I am sure they will really appreciate your feedback. Thank you Megan
Provided by Care opinion
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Review titled The service and help I received was exceptional
by thubanbz67 - Posted on 19 January 2023
Having broken my wrist in August 2022, the service and help I received was exceptional. From the first responder, the paramedics, the staff at the Treliske and West Cornwall Hospital, and from the physios at the West Cornwall.
Visited October 2022
Provided by Care opinion
Review titled West Cornwall Hospital (Penzance)
Replied on 26 January 2023
Dear thubanbz67 Thank you so much for taking the time to tell us about your recent experience of care following your broken wrist. I am the Governance and Performance Lead for Therapies at the Royal Cornwall Hospital and I have passed your comments on to the physiotherapy team who saw you at West Cornwall Hospital. I know that they will be very encouraged by your kind words. Wishing you a continued speedy recovery and thank you again. Becky Osborne Governance and Performance Lead for Therapies
Provided by Care opinion
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Thanks to X-ray sept for looking after me so well this morning. Caring people no wait answered my questions appointment was quick
Visited Diagnostic Imaging on October 2022
Review titled West Cornwall Hospital (Penzance)
Replied on 26 October 2022
Good afternoon Thank you for taking the time to provide such positive feedback. I am very pleased to see that you were looked after so well at your x ray appointment, and your questions were answered and that you didn't have long to wait. I am writing to you as a member of the Patient Experience Team, but I will forward your kind words onto the x ray department, I'm sure they will really appreciate it. Best wishes Megan
Provided by Care opinion
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Review titled Failed appointment
by New Grandaf - Posted on 08 September 2022
Appointment given for chest x-ray at West Cornwall. The appointment should have been made for six weeks after the previous x-ray. However, the appt was made for four weeks by the radiology admin. This resulted in a wasted journey and wasted time. When asked why the response from the radiographer was that they are busy and short-staffed. I do not find this acceptable and it should never be used as a first line of defence - the entire NHS is short-staffed and busy. What if this were an elderly person who wasn’t able to drive and relied on (and paid for) transport to get to West Cornwall? I have asked what assurances will be given that someone will look at your processes to reduce the risk of a similar incident occurring again.
Visited September 2022
Provided by Care opinion
Review titled West Cornwall Hospital (Penzance)
Replied on 16 September 2022
Dear New Grandaf I would like to apologise for your recent poor experience and the error in sending you an incorrect appointment date. Our administration team have been reminded to ensure all details regarding specific timings of appointments are adhered to. The Team Lead for our community site X-ray departments has also reminded all radiography staff to read the clinical information on the x-ray referrals at all stages of the booking process. I hope you have now received your follow up appointment for the correct date. Please contact the Trust Patient Experience Team if you have any further queries on 01872 252793. Thank you for taking the time to highlight your concerns. Kind regards Glenda Shaw
Provided by Care opinion
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Review titled Kind people who listen to the patient
Rated 5 stars out of 5
by Anonymous - Posted on 04 September 2022
I came in with acute sciatic pain and was seen by a doctor within 2.5 hours. The nurses were all kind, patient and empathetic and the doctor listened to my past experiences of back pain and prescribed pain relief while giving clear advice and instructions on what to do next. I really appreciated everyone’s calm and empathetic manner and the fact that my own opinions and experiences were listened to.
Visited Urgent Treatment Centre on September 2022
Review titled West Cornwall Hospital (Penzance)
Replied on 13 September 2022
Dear Anonymous Thank you very much for taking the time to share this positive feedback with us after your recent attendance. My name is Natasha Andrews and I am the Governance Manager for West Cornwall Hospital. I am so pleased to hear that you were so well looked after and that all the staff were kind, patient and empathetic. I will make sure that your comments are passed onto the team involved. It's always lovely to hear directly from the patients themselves and the team will be very thankful. Best wishes Natasha
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Information supplied by Royal Cornwall Hospitals NHS Trust