West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2024
Excellent care in Day Surgery - WCH from check in to discharge. I was kept informed every step of the way by each member of the team. Care and dignity was shown to put me at ease. This was my second visit to Day Surgery- WCH and this time I chose to have my procedure there over my nearest hospital because of the excellent staff and very well run ward.
Visited General Surgery on June 2024
Review titled West Cumberland Hospital
Replied on 18 June 2024
Dear patient Thank you for taking the time to share your feedback relating to your recent experience with our Day Surgery Services. I will record and share your feedback with the staffing team, they will be pleased to read your positive feedback. I hope you are recovering well from your attendance. Take care Sylvia Patient Experience Manager
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Review titled A and E poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
Wait times in A and E are horrendous, 6 hour minimum wait time and care was poor. I would not recommend the hospital to friends or family.
Visited Don't know on June 2024
Review titled West Cumberland Hospital
Replied on 26 June 2024
Dear patient Thank you for sharing your feedback relating to your recent A&E visit, I am sorry that your visit wasn't a positive experience. The Trust along with other NHS Trust's in England are experiencing high demand on our A&E services and this does result in long waits for patients once they have been triaged. If you would like to raise concerns relating to the poor care you received, I would recommend you contacting the Patient Advice & Liaison Service (PALS) via phone or email: phone: 01228 814008 (option 6) email: PALS@ncic.nhs.uk The PALS service can support you to raise your concerns and arrange for you to receive a phone call from the matron or service manager to discuss your experience - this allows the trust to learn from patients experience's and make improvement where identified. Take care Sylvia Patient Experience Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Darren - Posted on 08 April 2024
Everyone was so nice and professional. I was in so much pain and literally everyone from the Dr's to the cleaners were so nice and supportive. I would like to say a special thank you to aisha a junior Dr. She was so kind and brilliant. She made me feel so comfortable when I was in agony. She is a brilliant Dr.
Visited Accident and emergency services on April 2024
Review titled West Cumberland Hospital
Replied on 15 April 2024
Dear Darren Thank you for sharing your feedback relating to your recent hospital attendance at West Cumberland Hospital. It is nice to read your feedback about all the staff you came into contact with, the staff will really appreciate reading this. All compliments are recorded and shared with staff. I hope you have made a full recovery. Take care Sylvia Patient Experience Manager
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Review titled Opthalmology Eye Clinic WCH
Rated 5 stars out of 5
by Tom Rodney - Posted on 17 April 2024
Attending Opthalmology Clinic as outpatient for day surgery Please pass on my appreciation to the Doctors , Nurses and all staff in this clinic. From start to end they gave a excellent service , putting me at ease, explained to me what the procedure involved and answered anything I wasn't clear about, all done with a smile. The clinic was for me a very positive experience ,an exceptional team throughout. They are without doubt a credit to themselves, their Profession , and an asset to the Opthalmology Clinic, at WCH ,and the NHS My sincere thanks. NHS.
Visited Ophthalmology on April 2024
Review titled West Cumberland Hospital
Replied on 18 April 2024
Dear Mr Rodney Thank you for your lovely feedback for the staff you came into contact with when you attended the Ophthalmology Clinic at West Cumberland Hospital. I have shared your feedback with the staff, who really do appreciate it when they receive such lovely comments from the patients they are treated. Take care Sylvia Patient Experience Manager
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Review titled Wonderful staff
Rated 5 stars out of 5
by Carol Wattel - Posted on 22 March 2024
I was with my Mother who was admitted to A&E by ambulance. During our time (7 hours in the corridor) the staff in attendance where absolutely wonderful, kind, caring and informative. The care they gave was beyond excellent. This while under the most tremendous pressure. The department was stretched to and beyond its limits. My family and I have nothing but praise and admiration for how the staff coped with a very stressful situation. In particular I would like to thank the lovely young Dr, who was so kind to my Mum and was still around even after her shift had finished, and the lovely nurses who were busy running around constantly checking on mum and the rest of us in the corridor. All of these amazing staff deserve all the praise I can give. Thank you from all of my family.
Visited Accident and emergency services on March 2024
Review titled West Cumberland Hospital
Replied on 26 March 2024
Dear Ms Wattel Thank you for taking the time to share your feedback regarding your mother's recent A&E attendance. I am sorry to read that your mother spent 7 hours in the corridor, but it sounds like the staff made this bearable for you both. Your feedback has been recorded and shared with the Matron for her to share with her staff team. I hope your mother has recovered well. Take care Sylvia Patient Experience Manager
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Review titled Horrendous experience
by Anonymous - Posted on 28 April 2024
I was admitted from A&E onto Ward 1, all staff are exceptional. Until I met the gynaecology team. I have never been treated like that by doctors before. One female member told me that three things had been seem on my scan however, I needed a referral from my gp for two of them, (I have later found this to be untrue, after two more hospital stays) and I would be discharged on pain meds (ones she suggested i am allergic to!) & booked in for a hysterectomy! I asked why and she opened her clip board, took two pieces of paper out and threw the scan report at me with the three things underlined. Smiled and walked out. I was in shock. I pressed my buzzer and the nurse came and said i wasnt fit to go anywhere and went and got her back in. She ask me what my problem was as she had told me what was wrong and that was that. The nurse told her I couldn't be discharged with the pain so she agreed for me to stay. Later, i was suffering with headaches. Another consultant came and he told me that my headache wasn't due to the codeine and oramorph I was been given, and my pain was in my head! I was kept in for another two days then I saw another male consultant who told me he didn't have time to look at all my notes, scans and my surgery reports. But they do offer private appointments at Whitehaven, so he would be prepared to do it for me then!!! My next stay I met a lovely reg in A&E who listened then his boss came in and told me that it was once again in my head and sent me to medical. Medical I can not praise enough. The Dr was polite, listened and looked over my notes, scans and surgeries. The consultant came back and told me it was 100% not a bowel or bladder related issue as all was clear. endometriosis and adenomyosis was seen on my scans. So, I was passed back to gynaecology. When I saw them the next day they asked me what medical had said (the consultant hadnt even read what she had wrote down!) I told them and she said yes we know that! They had never mentioned this to me once. I will never trust whitehaven with my gynaecology care again.
Visited Gynaecology on March 2024
Review titled West Cumberland Hospital
Replied on 29 April 2024
Dear patient I am very sorry to read your feedback relating to your recent experience of the gynaecology service during an inpatient stay at West Cumberland Hospital - thank you for taking the time to share your feedback. If you would like to discuss your experience further please contact the Patient Advice & Liaison Service (PALS) via phone 01228 814008 or email PALS@ncic.nhs.uk and they can discuss with you how they can provide support or if you would like to raise a formal complaint please phone 01228 936302 or email Complaints@ncic.nhs.uk. Take care Sylvia Patient Experience Manager
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Review titled Fantastic Service
Rated 5 stars out of 5
by Christine Close - Posted on 06 March 2024
Although my appointment was late staff continual reassured me. When I went for consultation and examination the Young lady was very professional, answered all my questions, made me feel comfortable. When I was taken to have my leg brace fitted once again the young women involved was professional, caring and made me fully aware of what was happening. All the staff I encountered were extremely friendly and very helpful, including the staff on reception.
Visited General Surgery on March 2024
Review titled West Cumberland Hospital
Replied on 07 March 2024
Dear Ms Close Thank you for sharing your lovely feedback relating to your recent experience at West Cumberland Hospital. It is nice to read that the staff reassured you regarding your appointment running late and the feedback for the staff you came into contact with. Your feedback will be recorded and shared with the department. Take care Sylvia Patient Experience Manager
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Review titled Outstanding care very friendly.
Rated 5 stars out of 5
by Andy Carter - Posted on 06 April 2024
In my recent admission to Wd 6 via casualty I found all the staff absolutely fantastic . I was unwell but I felt absolute confidence in the care I received . Thanks you so much for your professionalism and smiles which were priceless to Me at the time.
Visited Accident and emergency services on March 2024
Review titled West Cumberland Hospital
Replied on 15 April 2024
Dear Mr Carter Thank you for taking the time to share your feedback relating to your recent Emergency Department attendance and inpatient stay on Ward 6. Your feedback will be recorded and shared with the staff team, who really do value patients feedback. I am pleased to read that you had confidence in the care you received and that the smiles from the staff meant so much to you. A friendly face really does go a long way. I hope you have made a full recovery. take care Sylvia Patient Experience Manager
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Michelle Bayir - Posted on 25 February 2024
I can't thank all the staff enough for how well i was looked after +cared for whilst my stay in hospital ,from the start of my operation right up untill the end ,the gynecology team are amazing ,theater staff were so lovely made you feel at ease ,ward 1 all staff were lovely +looked after you very well .The staff in the discharge room were fantastic ,Thankyou all for looking after me whilst i was in hospital .
Visited General Surgery on February 2024
Review titled West Cumberland Hospital
Replied on 07 March 2024
Dear Ms Bayir Thank you for taking the time to share your feedback for all the services you have accessed at West Cumberland Hospital. Your feedback will be recorded shared with all the teams that were involved in your care. I hope you have recovered well from your surgery. Take care Sylvia Patient Experience Manager
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Review titled Very poor practive
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
My family member is in with her new born and the midwife came to say they had ran out of milk at 10 o'clock at night they dont drive they should of told them before hand the baby was upset as was hungry
Visited Children's & Adolescent Services on January 2024
Review titled West Cumberland Hospital
Replied on 09 January 2024
Dear anonymous Thank you for taking the time to share your feedback relating to a family members experience. I am really sorry that the maternity ward had ran out of milk and the lack of communication about this. I have shared your feedback with the Matron for Maternity, who will look into this with the Maternity ward. If your family member would like to speak to the Matron about this please ask them to contact the Patient Advice & Liaison Service who can arrange this - email: PALS@ncic.nhs.uk or phone: 01946 523 818. Once again please accept my apologies. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust