West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very poor practive
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2024
My family member is in with her new born and the midwife came to say they had ran out of milk at 10 o'clock at night they dont drive they should of told them before hand the baby was upset as was hungry
Visited Children's & Adolescent Services on January 2024
Review titled West Cumberland Hospital
Replied on 09 January 2024
Dear anonymous Thank you for taking the time to share your feedback relating to a family members experience. I am really sorry that the maternity ward had ran out of milk and the lack of communication about this. I have shared your feedback with the Matron for Maternity, who will look into this with the Maternity ward. If your family member would like to speak to the Matron about this please ask them to contact the Patient Advice & Liaison Service who can arrange this - email: PALS@ncic.nhs.uk or phone: 01946 523 818. Once again please accept my apologies. Take care Sylvia Patient Experience Manager
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Review titled Very efficient
Rated 5 stars out of 5
by john richard elliott - Posted on 16 January 2024
I have recently undergone total hip replacement and want to place on record excellent performance by our Hospital. Within 30 minutes of reception I had been seen by an admission nurse,consultant surgeon ,anaesthetist ,physiotherapist . Into operating theatre in just over an hour and the procedure completed by lunch time. Excellent ward care overnight and the following morning Xray and physiotherapy check and afternoon discharge with appropriate pain relief medication. So a major procedure accomplished in just less than 36 hours! Recovering well,grateful thanks to all
Visited General Surgery on December 2023
Review titled West Cumberland Hospital
Replied on 18 January 2024
Dear Mr Elliott Thank you for taking the time to share your feedback relating to your recent hip operation and the excellent care you received from attending reception to being discharged. Your feedback has been recorded and shared with the matron and the staff. I am pleased to read that you are recovering well and I hope this continues. Take care Sylvia Patient Experience Manager
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Review titled Put at ease
Rated 5 stars out of 5
by Patrick Sharman - Posted on 01 December 2023
I attended the dermatology department recently for both a consultation and a procedure. Both visits were timely and professionally handled by all staff be they receptionist nurse or doctor. I was put at ease and sensitively handled in a very efficient manner. Thank you so much
Visited Dermatology on December 2023
Review titled West Cumberland Hospital
Replied on 04 December 2023
Dear Patrick Thank you for taking the time to share your feedback relating to your visits to our Dermatology Service. I am pleased to read your feedback for the staff you came into contact with. All feedback is recorded and shared with teams concerned. Thanks again Sylvia Patient Experience Manager
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Review titled Not worth the taxes.
Rated 1 star out of 5
by Steve Hopper - Posted on 28 November 2023
I recently attended for a split lip after machining accident, small cut, was told to go to Carlisle. Today I took my son to A&E with a severe eye infection, he sat there for 4 hours in agony and was told no one was available so he would have to wait. He eventually gave up and walked out at midnight in a worse condition than when he went in. Tell me again how much this white elephant cost ? It was "Not " worth it.
Visited Accident and emergency services on November 2023
Review titled West Cumberland Hospital
Replied on 28 November 2023
Dr Mr Hopper Thank you for taking the time to share your feedback relating to our A&E department at West Cumberland Hospital. I am really sorry to read your feedback. Our A&E departments have been experiencing extreme pressures, and those whose needs aren't urgent are experiencing a significant wait and we do advice the public to use NHS 111 online for advice first before travelling to A&E. If you are able to travel, then please consider using our Urgent Treatment Centre in Keswick: Keswick Hospital Urgent Treatment Centre Open daily, 8.30am to 7pm Crosthwaite Road Keswick CA12 5PH 01768 245678 option 1 If you would like to discuss your experience further with a member of staff then please contact our Patient Advice & Liaison Service who can arrange this for you - 01946 523818 (option 6) or email PALS@ncic.nhs.uk Thank you once again for sharing your feedback. Take care Sylvia Patient Experience Manager
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Review titled Good practice very busy hospital
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Had a fall was unconscious went to emergency was seen right away admitted nurses were very good pleasant helpful couldn’t ask for more of them considering how busy they were was moved quite a bit but all very efficient same bed all time care very good felt sorry for night shifts as they seemed to get the worst of it had a pleasant stay who would be a nurse all the dedication they give In fact all staff including after care getting me settled at home great what would we do without them they definitely earn their. Money thankyou all for the support you gave me .
Visited General Surgery on November 2023
Review titled West Cumberland Hospital
Replied on 15 January 2024
Dear patient Thank you for taking the time to share your feedback relating to your recent attendance at our Emergency Department. I am sorry to read of your fall and I hope you are recovering well. I will share your feedback with the Matron for the Emergency Department and she will share with her team, who will really appreciate your kind words. Take care Sylvia Patient Experience Manager
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Review titled Sad service
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
Doctors lacking empathy on two separate visits, made me feel worse. After receiving bad news after a pregnancy scan I was sent off with a leaflet and no follow up call, appointment or information. There was no opportunity to ask questions and calling the number left me with a voicemail and no returned calls. Conflicting advise given and left me confused and worsened the situation. No reception staff on duty so had to check myself in. No separate waiting room for people who have received or are worried about recieving bad news
Visited Gynaecology on September 2023
West Cumberland Hospital has not yet replied.
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Review titled A journey for an efficient appointment
Rated 4 stars out of 5
by Elaine Smith - Posted on 19 September 2023
I took my mam for a bone scan appointment so a 90 minute round trip. This included three circles of the hospital before finding a parking space. She has a blue badge but all those spaces were full too. Parking is only reason for not being five star. A very helpful lady guided us to the right place and got us a wheelchair when mam started to get a bit tired. Taken right on time for appointment and given lots of relevant information. The radiographer was great, helpful and friendly so top class treatment.
Visited Don't know on September 2023
Review titled West Cumberland Hospital
Replied on 25 September 2023
Dear Ms Smith Thank you for taking the time to share your feedback relating to your mam's recent bone scan appointment. I am sorry your difficulty with finding a blue badge parking space impacted on your whole experience. I will pass on your feedback to the meet and greet volunteers who guided you to the correct place and supported with the wheelchair. I will also record and share your feedback relating to your mam's appointment. Take care Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Stephen - Posted on 26 September 2023
Just a few words of praise for the service I received from the Hypertension dept . Especially the Dr and nurses , I was overwhelmed with the care & dedication I got . Not only the service but also getting my results so promptly. Can't thank you enough , you deserve all the Credit for the excellent service you run .
Visited Don't know on August 2023
Review titled West Cumberland Hospital
Replied on 27 September 2023
Dear Stephen Thank you for taking the time to share with us your feedback relating to your recent contact with the doctor and nurses in the hypertension department. I will ensure this is shared with the team. I am pleased you received your results quickly also. Take care Sylvia Patient Experience Manager
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Review titled A Great Team at Accident and Emergency
Rated 5 stars out of 5
by Pat Addinell - Posted on 10 July 2023
I arrived at AandE after falling on my face and still bleeding. Throughout my visit, I felt respected and treated as an individual, even tho' several members of staff were involved. Reception was quick and thorough, and from then on I experienced great continuity of care - stitches, bleeding stopped, Xrays, monitoring, tetanus shot, medications and verbal and written discharge info. The communications between all staff and the Xray department worked, and my treatment was timely and coordinated. All done in a warm, friendly manner. Thank you Whitehaven.
Visited Accident and emergency services on July 2023
Review titled West Cumberland Hospital
Replied on 11 July 2023
Dear Pat I hope you are recovering well following your fall. Thank you for taking the time to share your lovely feedback relating to your visit to our A&E department. I am really pleased to read that your experience was so positive. I have recorded your feedback and shared it with A&E Matron who will share it with the staff team. Take care of yourself Sylvia Patient Experience Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Denise Mann - Posted on 05 August 2023
On 25th July I attended for hip replacement surgery. I was of course apprehensive never having had this done before, however the staff were caring, considerate and made me feel confident. Throughout my treatment the care was amazing, nothing was too much trouble for the staff that were involved in my care. From the anaesthetist, the surgeon and theatre staff, I was made to feel safe. Everything was explained in great detail. Everyone was great making me feel safe and secure and they cared about me. In recovery, again I was really well cared for, the staff were friendly and caring and the surgeon came along to have a look at how I was and chat about how things had gone. I was taken to the ward where once again, I was treated with care and consideration. There was just one nurse on for the night shift, however every time I needed anything she was there for me smiling, kind and caring. I think she was looking after 4/5 of us that night and I know she was busy because I could hear one lady shouting out all the time and another was in tears quite a lot. Nevertheless she dealt with it all so well and I was given everything I needed. When the day staff came on, once again they were friendly caring and courteous. The routine went like clockwork, for physio, X-rays blood etc. all the time these nurses and physio were friendly and smiling at all times. I cannot thank them all enough, given the times we are going through I cannot think of any one thing that could have been done better. A huge thank you to them all, each and every one made me feel cared for. What a great team of people they are.
Visited General Surgery on July 2023
Review titled West Cumberland Hospital
Replied on 07 August 2023
Dear Ms Mann Thank you for taking the time to share your feedback relating to your hip replacement surgery in July at West Cumberland Hospital. At a time when you were apprehensive about your surgery, I am pleased to read that all the staff you come into contact with were so caring. It sounds like the staff really did alleviate any concerns or worries that you had. Your feedback has been recorded and it has been shared with the staffing team. I hope you are recovering well and you are back on your feet. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust