West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great experience with our little boy
Rated 5 stars out of 5
by Jasmine - Posted on 28 April 2023
Today we visited the childrens ward at west cumberland hospital for a blood test for our 2 year old little boy, the appointment was on time and all staff were great with him they put him at ease were friendly and had great facilities in the room to keep him occupied so thank you so much!
Visited Children's & Adolescent Services on April 2023
Review titled West Cumberland Hospital
Replied on 02 May 2023
Dear Jasmine Thank you for taking the time to share your feedback relating to your recent visit to Children's Ward at the West Cumberland Hospital with your son. I have shared your feedback with the ward manager with a request to share with the staff team. I am pleased to read that your son had a lovely visit to the ward. Take care Sylvia Patient Experience Manager
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Review titled Fall of roof
Rated 5 stars out of 5
by Keith Rothery - Posted on 14 August 2024
I came into A@E the department was very busy the lady on the desk took a quick look she opened the doors I was rushed in the doctor and nurses did a great job I fractured my heel with a open fracture they kept me comfortable kept my wound clean.The next day I went to Newcastle to have my foot fixed Thank You
Visited Accident and emergency services on April 2023
Review titled West Cumberland Hospital
Replied on 15 August 2024
Dear Mr Rothery Thank you for sharing your feedback regarding your recent visit to our A&E department at West Cumberland Hospital. I have recorded your feedback and shared with the Matron and manager for the department - who will share with the staffing team. I hope your surgery went well and you are on the road to recovery. Take care Sylvia Patient Experience Manager
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Review titled Best possible experience
Rated 5 stars out of 5
by Chris Clements - Posted on 18 April 2023
Following a clavicle fracture I was set up with an appointment at the day case unit in order to have a hook plate fitted to stabilise the break. From the moment I arrived at the unit I was allocated a dedicated nurse for the duration of my visit who explained exactly what was due to happen in plain english. A little later I was visited by the surgeon who explained the surgical procedure and he was followed by the anaesthetist who explained the general anaesthetic procedure. I was in to the operating theatre and out again within a couple of hours and all set up to leave for home by 16:00. Although I would not wish the experience of the fracture upon anyone I do believe that I could not possibly have received better care at Whitehaven Hospital even if private health care had been an option. Thank you to everyone involved.
Visited General Surgery on April 2023
Review titled West Cumberland Hospital
Replied on 19 April 2023
Good morning Chris Thank you for taking the time to share your valuable feedback regarding your recent experience with staff and surgery in the Day Case Unit. Your feedback has been recorded and shared with the matron and service manager for the Day Case Unit. I am pleased to read how positive your experience was and I hope that you are recovering well from your surgery. Take care Sylvia Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Kathryn Cain - Posted on 12 April 2023
I had a gastroscopy and colonoscopy yesterday. Apart from the initial check in which could have been a little more friendly, all the staff were lovely, caring and gentle, and it was a totally positive, friendly atmosphere. I really enjoyed myself!! Thank you so much to everyone on endoscopy.
Visited Don't know on April 2023
Review titled West Cumberland Hospital
Replied on 13 April 2023
Good morning Kathryn Thank you for taking the time to share your feedback regarding your gastroscopy and colonoscopy this week. I have recorded and shared your feedback with the staff teams. I am pleased to read your positive comments relating to the staff you came into contact with. However, I am sorry that the staff you initially came into contact with weren't as friendly. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust