West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Cumberland Hospital.
Reviews
-
Review titled Brilliant emergency care poor ward care by some
Rated 2 stars out of 5
by Anonymous - Posted on 18 February 2023
Entering the children’s ward you are most likely to find staff sat in family room chatting, my experience has seen awful standards of attitude and care from day shift but night shift is a complete contrast and we’re brilliant. So let’s start we have a nurse that left the young patient with no oxygen turned on after having a nebuliser other nursing staff came in and adjusted the flow of oxygen upwards to assist the struggling breathing patient but clearly would help when after about 5 hours of this the original member of staff came in checked the air line then clicked it into the wall properly never said a work or apologised, drs in the morning say to remove a feed tube as not required and have to ask several times in the afternoon for this to be done, monitored formula feeding having to wait over half an hour for a bottle so felt no choice but to go purchase my own so I can stick to the care plan on feeding. These are just a couple of instances the list does go on including attitude of certain staff. My final comments are that west Cumberland children’s ward is more of a do it yourself ward during my stay with my ill child I honestly felt like I would rather travel the extra 2 hours to a Newcastle hospital. No one ever wants to be in hospital but I certainly would never wish my child here again. The few spoil the reputation of most of the staff in this instance. The drs are brilliant and the anaesthetists are out standing, I can’t thank them enough.
Visited Children's & Adolescent Services on February 2023
Review titled West Cumberland Hospital
Replied on 20 February 2023
Dear Parent Thank you for taking the time to share your feedback, I am really sorry that your experience wasn't more positive. Would you be happy to share yours and your child's details with the Patient Advice & Liaison Service who can arrange for you to receive a telephone call to discuss your feedback and identify the necessary improvements: email: PALS@ncic.nhs.uk or call 01228 814 008. In the first instance I will share your feedback with the Ward Manager and Matron today. Take care Sylvia Patient Experience Manager
-
Review titled Competent staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2023
Attended A&E with a painful burn. Doctors and nurse very competent in decision making and management of burn. Very happy with my care.
Visited Accident and emergency services on February 2023
Review titled West Cumberland Hospital
Replied on 27 February 2023
Dear patient Thank you for taking the time to share feedback relating to your recent A&E attendance. I will shared your feedback with the A&E staff team and ensure that it is recorded. I hope following treatment your burn isn't as painful and it is improving. Take care Sylvia Patient Experience Manager
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2024
After a very painful injury to my ankle and hip after a little motorbike accident I was taken to a&e at Whitehaven hospital,I was taken care of by an absolutely wonderful nurse in a&e who went above and beyond to look after me ,I'm sorry I don't remember your name, but thank you, your wonderful at your job
Visited Accident and emergency services on January 2023
Review titled West Cumberland Hospital
Replied on 17 January 2024
Dear patient Thank you for taking the time to share your lovely feedback for the nurse who took care of you in our Accident & Emergency Department following your accident. I have shared your feedback with the matron who will share it will all the staff team in the department. I hope you are recovering well following your motorbike accident. Take care Sylvia Patient Experience Manager
-
Review titled Gall bladder day surgery
by A very satisfied user - Posted on 14 December 2022
My wife was admitted to the Day Surgery Unit of West Cumberland Hospital, Whitehaven for an operation to remove her gall bladder. The treatment she received was faultless, from being greeted by a nurse who told us that she would be the named nurse for her stay, and who was so friendly and reassuring, to the staff on Ward 1B where my wife had to be taken for an overnight stay. This was required as my wife was the last on the list and her operation took longer because of a minor complication, but she was well looked after, her room was spotless and when I phoned to find out how she was doing, which I did on a number of occasions, the nurses who answered were unfailingly polite, friendly and reassuring. This level of care in the nursing and surgical teams was mirrored by the cleaning staff who worked tirelessly to ensure the cleanliness of the area. So please pass on a huge thank you to the whole surgical team, to the nursing staff involved and to the cleaners, who made the whole experience far less worrying than it might have been. Thank you all.
Visited December 2022
Provided by Care opinion
Review titled West Cumberland Hospital
Replied on 14 December 2022
Dear Very Satisfied Service User Thank you for taking the time to share yours and your wife's experience with the Trust with regards to your wife's gall bladder operation. I will ensure your feedback is recorded and shared with the staff teams on the Day Case Unit and Ward 1B. I wish your wife a full recovery following her gall bladder removal. Take care Sylvia Patient Experience Manager North Cumbria Integrated Care NHS Foundation Trust
Provided by Care opinion
-
Review titled Wonderful service
Rated 5 stars out of 5
by Susan Wilkinson - Posted on 02 January 2023
Couldn’t fault anything about my breast care. All staff from the Consultant to the desk clerk were kind and thorough.
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled West Cumberland Hospital
Replied on 03 January 2023
Dear Susan Wilkinson Thank you for taking the time to share your feedback relating to your recent visit to our Breast Clinic and your comments regarding the staff you came into contact with. Your feedback has been recorded and it will be shared with the Breast Clinic staff. Take Care Sylvia Patient Experience Manager
-
Review titled Friendly staff
Rated 5 stars out of 5
by Ian Lamb - Posted on 22 November 2022
This is the first time I have attended this hospital attending the urology department and was taken aback at the friendliness of all the urology and theatre staff involved in my treatment. Keep on smiling as it works a treat. Many thanks for all your dedication. Ian
Visited Urology on November 2022
Review titled West Cumberland Hospital
Replied on 28 November 2022
Good morning Mr Lamb Thank you for taking the time to share your feedback with the trust relating to your recent appointment with our Urology Department. I am pleased to read your appointment went well and the staff you came into contact with were friendly and smilers. Your feedback has been recorded and it is shared with the services involved. Take care Sylvia Patient Experience Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
Needed to attend after 111 phone call advise. Very caring nursing staff in triage. Saw two consultants who agreed on what needed to be done. Everything carried out very professionally but also empathetically. Spent half a day in the ward for treatment. The hospital was very clean and tidy with staff constantly on the move on a busy day. I am starting to feel better and would like to thank all the staff for their caring and friendly attitude. I was kept informed at all times of what the staff would be doing. Many thanks, E M
Visited Accident and emergency services on November 2022
Review titled West Cumberland Hospital
Replied on 03 November 2022
Dear Patient Thank you for taking the time to share your feedback regarding your recent experience at Werst Cumberland Hospital. I am pleased to read that you were professionally and empathetically. Your feedback and thanks will be shared with the staff teams and recorded. I hope you are feeling better today. Take care Sylvia
-
Review titled Day Surgery Suite - Cardioversion Procedure
Rated 5 stars out of 5
by MARTIN SCOTT - Posted on 05 October 2022
I attended the hospital as a day patient for a Cardioversion in the Day Surgery Suite. I just want to compliment all the staff involved in the process for the care they delivered throughout the whole process. They were caring attentive and professional and provided detailed information throughout. Many Thanks.
Visited General Surgery on October 2022
Review titled West Cumberland Hospital
Replied on 07 October 2022
Hello Mr Scott Thank you for taking the time to share your feedback regarding your recent Cardioversion in the Day Surgery Suite. I am pleased you had a good experience and I will share your feedback with the staffing team. Take care Sylvia Patient Experience Manager
-
Review titled First Class Staff Same Day Emergency Care Unit
Rated 5 stars out of 5
by Robert Mc - Posted on 27 October 2022
A big thankyou to the staff on the sdec unit and other departments who assisted in my quick and professional care this week. I never knew this unit even existed and can see how important it is to getting people assessed quickly and therefore reduce admissions. Thankyou
Visited Accident and emergency services on October 2022
Review titled West Cumberland Hospital
Replied on 28 October 2022
Dear Robert Thank you for taking the time to share your feedback relating to your recent attendance on the Same Day Emergency Care (SDEC). I will record and share your feedback with the staff team on SDEC. I hope you have made a full recovery. Take care Sylvia Patient Experience Manager
-
Review titled Excellent staff
Rated 4 stars out of 5
by Robbie Murray - Posted on 25 September 2022
Cannot praise staff high enough . Understaffed and extremely busy, which did result in a long wait, the nursing staff did as much as possible to make me comfortable even though they were recieving some abuse from other patients. They remained professional. Also major praise for the paramedic team too.
Visited Accident and emergency services on September 2022
Review titled West Cumberland Hospital
Replied on 26 September 2022
Hello Mr Murray Thank you for taking the time to share your feedback regarding your recent attendance at our A&E department. Thank you for being understanding about your wait. Your feedback will be recorded and shared with the A&E department. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust