West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Cumberland Hospital.
Reviews
-
Review titled Fantastic service
Rated 5 stars out of 5
by Stephen - Posted on 26 September 2023
Just a few words of praise for the service I received from the Hypertension dept . Especially the Dr and nurses , I was overwhelmed with the care & dedication I got . Not only the service but also getting my results so promptly. Can't thank you enough , you deserve all the Credit for the excellent service you run .
Visited Don't know on August 2023
Review titled West Cumberland Hospital
Replied on 27 September 2023
Dear Stephen Thank you for taking the time to share with us your feedback relating to your recent contact with the doctor and nurses in the hypertension department. I will ensure this is shared with the team. I am pleased you received your results quickly also. Take care Sylvia Patient Experience Manager
-
Review titled A Great Team at Accident and Emergency
Rated 5 stars out of 5
by Pat Addinell - Posted on 10 July 2023
I arrived at AandE after falling on my face and still bleeding. Throughout my visit, I felt respected and treated as an individual, even tho' several members of staff were involved. Reception was quick and thorough, and from then on I experienced great continuity of care - stitches, bleeding stopped, Xrays, monitoring, tetanus shot, medications and verbal and written discharge info. The communications between all staff and the Xray department worked, and my treatment was timely and coordinated. All done in a warm, friendly manner. Thank you Whitehaven.
Visited Accident and emergency services on July 2023
Review titled West Cumberland Hospital
Replied on 11 July 2023
Dear Pat I hope you are recovering well following your fall. Thank you for taking the time to share your lovely feedback relating to your visit to our A&E department. I am really pleased to read that your experience was so positive. I have recorded your feedback and shared it with A&E Matron who will share it with the staff team. Take care of yourself Sylvia Patient Experience Manager
-
Review titled Excellent care
Rated 5 stars out of 5
by Denise Mann - Posted on 05 August 2023
On 25th July I attended for hip replacement surgery. I was of course apprehensive never having had this done before, however the staff were caring, considerate and made me feel confident. Throughout my treatment the care was amazing, nothing was too much trouble for the staff that were involved in my care. From the anaesthetist, the surgeon and theatre staff, I was made to feel safe. Everything was explained in great detail. Everyone was great making me feel safe and secure and they cared about me. In recovery, again I was really well cared for, the staff were friendly and caring and the surgeon came along to have a look at how I was and chat about how things had gone. I was taken to the ward where once again, I was treated with care and consideration. There was just one nurse on for the night shift, however every time I needed anything she was there for me smiling, kind and caring. I think she was looking after 4/5 of us that night and I know she was busy because I could hear one lady shouting out all the time and another was in tears quite a lot. Nevertheless she dealt with it all so well and I was given everything I needed. When the day staff came on, once again they were friendly caring and courteous. The routine went like clockwork, for physio, X-rays blood etc. all the time these nurses and physio were friendly and smiling at all times. I cannot thank them all enough, given the times we are going through I cannot think of any one thing that could have been done better. A huge thank you to them all, each and every one made me feel cared for. What a great team of people they are.
Visited General Surgery on July 2023
Review titled West Cumberland Hospital
Replied on 07 August 2023
Dear Ms Mann Thank you for taking the time to share your feedback relating to your hip replacement surgery in July at West Cumberland Hospital. At a time when you were apprehensive about your surgery, I am pleased to read that all the staff you come into contact with were so caring. It sounds like the staff really did alleviate any concerns or worries that you had. Your feedback has been recorded and it has been shared with the staffing team. I hope you are recovering well and you are back on your feet. Take care Sylvia Patient Experience Manager
-
Review titled Caring & Considerate staff
Rated 5 stars out of 5
by Barry McManus - Posted on 06 July 2023
My wife had appointment at Pre-op assessment unit on level 2.We had arrived on the correct date, but unfortunately 6 hours early. The reception & clinical staff were able to avoid my wife having to return for the allotted time. Being old we were grateful to the people in the unit. For the caring and sympathy shown they deserve great credit.
Visited Gynaecology on July 2023
Review titled West Cumberland Hospital
Replied on 07 July 2023
Dear Mr McManus Thank you for taking the time to share yours and your wife's experience with our Pre Assessment Unit at West Cumberland Hospital. I am pleased to read that you didn't need to leave and come back for the appointment time. I have shared your feedback with Matron and Sister for the department with a request for your feedback to be shared with the staff team. Thank you Sylvia Patient Experience Manager
-
Review titled Great team providing excellent care
Rated 5 stars out of 5
by Mike J - Posted on 25 June 2023
We had the experience of an unwell child, went to GP who immediately recommended hospitalisation. Went up to the hospital, welcomed into the ward and the team there immediately checked our child, nursing team then doctors. Nursing team were caring, conscientious, helpful and kind. The doctors were great saw him on arrival and each morning. Explained things well and clearly despite the challenge of understanding the symptoms. The support given made a difficult time easier whether providing cups of tea or cleaning the room to the more challenging problem of assessing the cause of the problem our child had. Bye the bye, a great play room.
Visited Children's & Adolescent Services on June 2023
Review titled West Cumberland Hospital
Replied on 27 June 2023
Dear Mike Thank you for taking the time to share your feedback relating to your child's recent inpatient stay on our Children's Ward and your experience. It must have been a worrying time for you. I am pleased to read your comments regarding the nursing and medical staff, which I will share with the ward manager. I hope your child is recovering well. Take care Sylvia Patient Experience Manager
-
Review titled First Class Care
Rated 5 stars out of 5
by Anthony Castle-Mason - Posted on 15 May 2023
I was admitted to the Whitehaven Hospital Day Care Unit for Total Knee Replacement Surgery. Form initial check-in at the PreOp to the Surgery Itself, Recovery Room and Ward 1 Post Op; I was treated with the utmost care and respect. I can find no fault with any of the procedures or staff Even the food was quite OK. All in all my stay was made quite acceptable by the assurances and professionalism of all concerned in my treatment. My grateful thanks to all at the Hospital for such a high standard of service.
Visited General Surgery on May 2023
Review titled West Cumberland Hospital
Replied on 16 May 2023
Dear Mr Castle-Mason Thank you for taking the time to share your feedback relating to the your recent total knee replacement surgery. I am really pleased to read that you were treated with the utmost care and respect and you found the food 'quite ok'. Your feedback has been recorded and shared with the sister and matron for the Day Care Unit who will share with the staff. I hope you are recovering well from your surgery. Take care Sylvia Patient Experience Manager
-
Review titled Well Done A&E (Majors)
Rated 5 stars out of 5
by John Wall - Posted on 16 May 2023
My mother was recently admitted for X-Ray and Scan. It could have been a traumatic experience as she is 103yrs old and has a fear of hospitals. However all the staff were expressly professional in putting her at ease while doing what had to be done in a friendly and reassuring way. Even staff not directly involved gave a cheerful smile as they passed by in the corridor. Please pass on my full appreciation to all at A&E (Majors) for the assistance given to Mum and me (as carer) during our time with you. Thank you John Wall
Visited Accident and emergency services on May 2023
Review titled West Cumberland Hospital
Replied on 17 May 2023
Dear John Thank you for taking the time to share your feedback relating to your mother's recent A&E visit. I am pleased to read that your 103 year old mother's experience wasn't traumatic for her, and that you had a good experience too. I will record and share your feedback with the A&E matron for sharing with her staff team. I hope your mother is keeping well. Take care Sylvia Patient Experience Manager
-
Review titled Great staff
Rated 5 stars out of 5
by Matthew Carney - Posted on 03 June 2023
I was treated on ITU and ward 2 and in both cases I was treated with kindness and respect. All staff bar none were professional and friendly. I was told by the doctor that I was to be discharged but my medication was not sorted out before the pharmacy closed. The nurse in charge on ward 2 on 1/6/23 at 16.30pm went over and above her normal duty to sort out my medication to enable my discharge. Your hospital is so lucky to have so many dedicated people working there. Also as we were away from home on holiday my wife had to find accommodation and one of your staff helped find her accommodation and 2 even offered the spare room in their own home!
Visited Don't know on May 2023
Review titled West Cumberland Hospital
Replied on 06 June 2023
Dear Mr Carney Thank you for taking the time to share your feedback relating to your recent stay in ITU and Ward 2 at West Cumberland Hospital. Your feedback has been recorded and shared with the staffing teams on ITU and Ward 2. It is nice to read how many staff impacted on your experience and also offering support to your wife. You are correct - the trust is very lucky to have such amazing staff. I hope you have made a full recovery. Take care Sylvia Patient Experience Manager
-
Review titled unsatisfactory service
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
on holiday when fell in shower in holiday flat did not seem to have any big injuries but seeing i am ob medication foe atrial fibrillation including anticoagulants and i had bruising the card given to me when started on this medication informed me that i had to inform mehad to seek urgent medical advice so we went to WCH the receptinist was informed seen in triage was aske many questions but nothing about my fall no base line observations were done then told would have to waut at least 2 hrs which we acceppted i begean to feel ill and we told the nurse in triage and receptionist twas told none available to see me and no cubicles free we were not happy and left went to a Gp surgery was told by receptionist that ii could not be seen by a Dr as they were too busy we decidedinview of all this to cut short our holiday and came home the next day 234 miles on way home i rang our Gp surgery and was seen later that afternoon luckily my injuries wer not severe we hope that our eperience at WCH was a one off bur would be very unsure of going there again
Visited Accident and emergency services on May 2023
Review titled West Cumberland Hospital
Replied on 05 June 2023
Dear Patient Thank you for taking the time to share your experience when you attended the A&E Department at West Cumberland Hospital. I am sorry your experience wasn't satisfactory. I will share your feedback with the A&E Matron, if you would like to discuss your experience further with the A&E Matron please contact the Patient Advice & Liaison Service (PALS) on 01946 523 818 or email PALS@ncic.nhs.uk and this can be arranged for you. Thank you again for sharing your feedback which will enable the A&E department to review and identify any improvements to be made. Take care Sylvia Patient Experience Manager
-
Review titled High praise!
Rated 5 stars out of 5
by David Lace - Posted on 03 May 2023
Following a series of appointments with various specialist from Carlisle, Whitehaven and Workington I was admitted to the day case unit on 29th April 2023 for Prostate surgery. (This wasn’t the common or garden male prostate problem, because there’s a tumour involved!) From the very start I was put at ease with a dedicated nurse who explained everything to me in easily understood terms. An anaesthetist arrived shortly afterwards to discuss the different types of anaesthetic with me. He was followed by the surgeon who arrived to discuss the entire procedure. Not long after this one of the theatre staff arrived to take me to theatre and all the way there we laughed and joked that my dressing gown made me look like Rocky Balboa. The humour continued until I was unconscious and definitely helped to put me completely at ease! I was in and out of theatre within a couple of hours and then moved into the recovery area before being transferred to Ward 1 where I remained until my discharge on Tuesday 2nd May. I have nothing but praise for everyone who looked after me during my time on Ward 1 and I remain convinced that I couldn’t have experienced better care in the private sector! My deepest gratitude and my sincere thanks to every single person who dealt with me! Thank you all, David Lace.
Visited Urology on April 2023
Review titled West Cumberland Hospital
Replied on 04 May 2023
Dear Mr Lace Thank you for sharing your lovely feedback relating to your recent experience when you attended the Day Case Unit on 29 April 2023. I have shared your feedback with the service, which I know they will appreciate. I hope you are recovering well from your surgery and taking care of yourself. Thanks again Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust