West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great team providing excellent care
Rated 5 stars out of 5
by Mike J - Posted on 25 June 2023
We had the experience of an unwell child, went to GP who immediately recommended hospitalisation. Went up to the hospital, welcomed into the ward and the team there immediately checked our child, nursing team then doctors. Nursing team were caring, conscientious, helpful and kind. The doctors were great saw him on arrival and each morning. Explained things well and clearly despite the challenge of understanding the symptoms. The support given made a difficult time easier whether providing cups of tea or cleaning the room to the more challenging problem of assessing the cause of the problem our child had. Bye the bye, a great play room.
Visited Children's & Adolescent Services on June 2023
Review titled West Cumberland Hospital
Replied on 27 June 2023
Dear Mike Thank you for taking the time to share your feedback relating to your child's recent inpatient stay on our Children's Ward and your experience. It must have been a worrying time for you. I am pleased to read your comments regarding the nursing and medical staff, which I will share with the ward manager. I hope your child is recovering well. Take care Sylvia Patient Experience Manager
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Review titled First Class Care
Rated 5 stars out of 5
by Anthony Castle-Mason - Posted on 15 May 2023
I was admitted to the Whitehaven Hospital Day Care Unit for Total Knee Replacement Surgery. Form initial check-in at the PreOp to the Surgery Itself, Recovery Room and Ward 1 Post Op; I was treated with the utmost care and respect. I can find no fault with any of the procedures or staff Even the food was quite OK. All in all my stay was made quite acceptable by the assurances and professionalism of all concerned in my treatment. My grateful thanks to all at the Hospital for such a high standard of service.
Visited General Surgery on May 2023
Review titled West Cumberland Hospital
Replied on 16 May 2023
Dear Mr Castle-Mason Thank you for taking the time to share your feedback relating to the your recent total knee replacement surgery. I am really pleased to read that you were treated with the utmost care and respect and you found the food 'quite ok'. Your feedback has been recorded and shared with the sister and matron for the Day Care Unit who will share with the staff. I hope you are recovering well from your surgery. Take care Sylvia Patient Experience Manager
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Review titled Well Done A&E (Majors)
Rated 5 stars out of 5
by John Wall - Posted on 16 May 2023
My mother was recently admitted for X-Ray and Scan. It could have been a traumatic experience as she is 103yrs old and has a fear of hospitals. However all the staff were expressly professional in putting her at ease while doing what had to be done in a friendly and reassuring way. Even staff not directly involved gave a cheerful smile as they passed by in the corridor. Please pass on my full appreciation to all at A&E (Majors) for the assistance given to Mum and me (as carer) during our time with you. Thank you John Wall
Visited Accident and emergency services on May 2023
Review titled West Cumberland Hospital
Replied on 17 May 2023
Dear John Thank you for taking the time to share your feedback relating to your mother's recent A&E visit. I am pleased to read that your 103 year old mother's experience wasn't traumatic for her, and that you had a good experience too. I will record and share your feedback with the A&E matron for sharing with her staff team. I hope your mother is keeping well. Take care Sylvia Patient Experience Manager
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Review titled Great staff
Rated 5 stars out of 5
by Matthew Carney - Posted on 03 June 2023
I was treated on ITU and ward 2 and in both cases I was treated with kindness and respect. All staff bar none were professional and friendly. I was told by the doctor that I was to be discharged but my medication was not sorted out before the pharmacy closed. The nurse in charge on ward 2 on 1/6/23 at 16.30pm went over and above her normal duty to sort out my medication to enable my discharge. Your hospital is so lucky to have so many dedicated people working there. Also as we were away from home on holiday my wife had to find accommodation and one of your staff helped find her accommodation and 2 even offered the spare room in their own home!
Visited Don't know on May 2023
Review titled West Cumberland Hospital
Replied on 06 June 2023
Dear Mr Carney Thank you for taking the time to share your feedback relating to your recent stay in ITU and Ward 2 at West Cumberland Hospital. Your feedback has been recorded and shared with the staffing teams on ITU and Ward 2. It is nice to read how many staff impacted on your experience and also offering support to your wife. You are correct - the trust is very lucky to have such amazing staff. I hope you have made a full recovery. Take care Sylvia Patient Experience Manager
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Review titled unsatisfactory service
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
on holiday when fell in shower in holiday flat did not seem to have any big injuries but seeing i am ob medication foe atrial fibrillation including anticoagulants and i had bruising the card given to me when started on this medication informed me that i had to inform mehad to seek urgent medical advice so we went to WCH the receptinist was informed seen in triage was aske many questions but nothing about my fall no base line observations were done then told would have to waut at least 2 hrs which we acceppted i begean to feel ill and we told the nurse in triage and receptionist twas told none available to see me and no cubicles free we were not happy and left went to a Gp surgery was told by receptionist that ii could not be seen by a Dr as they were too busy we decidedinview of all this to cut short our holiday and came home the next day 234 miles on way home i rang our Gp surgery and was seen later that afternoon luckily my injuries wer not severe we hope that our eperience at WCH was a one off bur would be very unsure of going there again
Visited Accident and emergency services on May 2023
Review titled West Cumberland Hospital
Replied on 05 June 2023
Dear Patient Thank you for taking the time to share your experience when you attended the A&E Department at West Cumberland Hospital. I am sorry your experience wasn't satisfactory. I will share your feedback with the A&E Matron, if you would like to discuss your experience further with the A&E Matron please contact the Patient Advice & Liaison Service (PALS) on 01946 523 818 or email PALS@ncic.nhs.uk and this can be arranged for you. Thank you again for sharing your feedback which will enable the A&E department to review and identify any improvements to be made. Take care Sylvia Patient Experience Manager
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Review titled High praise!
Rated 5 stars out of 5
by David Lace - Posted on 03 May 2023
Following a series of appointments with various specialist from Carlisle, Whitehaven and Workington I was admitted to the day case unit on 29th April 2023 for Prostate surgery. (This wasn’t the common or garden male prostate problem, because there’s a tumour involved!) From the very start I was put at ease with a dedicated nurse who explained everything to me in easily understood terms. An anaesthetist arrived shortly afterwards to discuss the different types of anaesthetic with me. He was followed by the surgeon who arrived to discuss the entire procedure. Not long after this one of the theatre staff arrived to take me to theatre and all the way there we laughed and joked that my dressing gown made me look like Rocky Balboa. The humour continued until I was unconscious and definitely helped to put me completely at ease! I was in and out of theatre within a couple of hours and then moved into the recovery area before being transferred to Ward 1 where I remained until my discharge on Tuesday 2nd May. I have nothing but praise for everyone who looked after me during my time on Ward 1 and I remain convinced that I couldn’t have experienced better care in the private sector! My deepest gratitude and my sincere thanks to every single person who dealt with me! Thank you all, David Lace.
Visited Urology on April 2023
Review titled West Cumberland Hospital
Replied on 04 May 2023
Dear Mr Lace Thank you for sharing your lovely feedback relating to your recent experience when you attended the Day Case Unit on 29 April 2023. I have shared your feedback with the service, which I know they will appreciate. I hope you are recovering well from your surgery and taking care of yourself. Thanks again Sylvia Patient Experience Manager
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Review titled Great experience with our little boy
Rated 5 stars out of 5
by Jasmine - Posted on 28 April 2023
Today we visited the childrens ward at west cumberland hospital for a blood test for our 2 year old little boy, the appointment was on time and all staff were great with him they put him at ease were friendly and had great facilities in the room to keep him occupied so thank you so much!
Visited Children's & Adolescent Services on April 2023
Review titled West Cumberland Hospital
Replied on 02 May 2023
Dear Jasmine Thank you for taking the time to share your feedback relating to your recent visit to Children's Ward at the West Cumberland Hospital with your son. I have shared your feedback with the ward manager with a request to share with the staff team. I am pleased to read that your son had a lovely visit to the ward. Take care Sylvia Patient Experience Manager
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Review titled Best possible experience
Rated 5 stars out of 5
by Chris Clements - Posted on 18 April 2023
Following a clavicle fracture I was set up with an appointment at the day case unit in order to have a hook plate fitted to stabilise the break. From the moment I arrived at the unit I was allocated a dedicated nurse for the duration of my visit who explained exactly what was due to happen in plain english. A little later I was visited by the surgeon who explained the surgical procedure and he was followed by the anaesthetist who explained the general anaesthetic procedure. I was in to the operating theatre and out again within a couple of hours and all set up to leave for home by 16:00. Although I would not wish the experience of the fracture upon anyone I do believe that I could not possibly have received better care at Whitehaven Hospital even if private health care had been an option. Thank you to everyone involved.
Visited General Surgery on April 2023
Review titled West Cumberland Hospital
Replied on 19 April 2023
Good morning Chris Thank you for taking the time to share your valuable feedback regarding your recent experience with staff and surgery in the Day Case Unit. Your feedback has been recorded and shared with the matron and service manager for the Day Case Unit. I am pleased to read how positive your experience was and I hope that you are recovering well from your surgery. Take care Sylvia Patient Experience Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Kathryn Cain - Posted on 12 April 2023
I had a gastroscopy and colonoscopy yesterday. Apart from the initial check in which could have been a little more friendly, all the staff were lovely, caring and gentle, and it was a totally positive, friendly atmosphere. I really enjoyed myself!! Thank you so much to everyone on endoscopy.
Visited Don't know on April 2023
Review titled West Cumberland Hospital
Replied on 13 April 2023
Good morning Kathryn Thank you for taking the time to share your feedback regarding your gastroscopy and colonoscopy this week. I have recorded and shared your feedback with the staff teams. I am pleased to read your positive comments relating to the staff you came into contact with. However, I am sorry that the staff you initially came into contact with weren't as friendly. Take care Sylvia Patient Experience Manager
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Review titled All around good service
Rated 5 stars out of 5
by Sam steele - Posted on 21 February 2023
We have been in hospital several times between December 2022 and February 2023. All relating to our toddler being sick in various ways. Each time we were seen quickly, taken seriously and given a good experience. Almost every time it was a diffrent member of staff in either A and E children's area of the inpatients ward. Each doctor/nurse/staff were amazing. Communicated well and looked over my child properly
Visited Children's & Adolescent Services on February 2023
Review titled West Cumberland Hospital
Replied on 22 February 2023
Dear Sam Thank you for sharing your feedback relating to your visits to our Emergency Department with your poorly toddler. This must have been a worrying time for you, I am pleased to read that you had such positive experiences. I will share your feedback with the Emergency Department staff and ensure it is recorded. I really hope your toddler keeps well, but they are at an age where they catch everything that is going about. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust