West Cumberland Hospital
Homewood, Hensingham, Whitehaven, Cumbria, CA28 8JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2022
I gave birth to my beautiful baby boy only a couple of days ago and all the staff were amazing!!! I can not fault any part of my time on the maternity ward to delivery suite staff are so kind and caring and take the time with you I was made to feel so calm and relaxed.. such an amazing team who I can’t thank enough for making my experience such a special one and I’ll never forget
Visited Don't know on September 2022
Review titled West Cumberland Hospital
Replied on 23 September 2022
Dear anonymous Thank you for taking the time to share your lovely feedback relating to the recent birth of your son. It is nice to read your that the staff made your experience even more special. Your feedback will be recorded and shared with the maternity ward. I hope you and your new son are doing well. Take care Sylvia Patient Experience Manager
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Review titled Unpleasant nurses in outpatients
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2022
I had to be sent to the outpatients department because my doctors was unable to see me. The nurse I seen was 10 mins late and guessed what the problem with my skin is, this is the second time I have seen her and both times she didn't look at my skin properly. I also had another issue to talk about and she was unhappy that I did and told me I was taking up too much time, I told her it is difficult to get an appointment at my doctors surgery as I have tried many times to see someone. She had to leave the room to get me something and this took her at least 5 minutes for some reason and yet she had the cheek to tell me I was taking up too much of her time. I don't expect to be talked to like this especially when it is stressful as it is to get seen by someone.
Visited General Surgery on August 2022
Review titled West Cumberland Hospital
Replied on 05 August 2022
Dear Patient Thank you for taking the time to share your unpleasant experience with us. I am sorry to read about your experience at the outpatients department. This is certainly not how we want patients to feel. I would like our Patient, Advice & Liaison Service (PALS) to have the opportunity to look into this for you, I feel that with you trying to get a GP appointment and then attending West Cumberland Hospital that your appointment might have been with another organisation. Could I ask you to contact PALS either by phone or email and share your details and the date and time of your appointment and we can determine who your appointment was with and if needed share with the correct organisation. If your appointment was with this NHS Trust then PALS can share your experience with the matron and ask them to contact you to discuss your experience. PALS - 01228 814008 or email PALS@ncic.nhs.uk Take care Sylvia Patient Experience Manager
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Review titled Go West and see the best
Rated 5 stars out of 5
by Terence Morton - Posted on 28 August 2022
I am a regular to Dermatology, have been for several years and always find the service first rate. I never find myself having to wait more than the allotted appointment time. Appointments are never rushed and I am pleased to say I am always made to feel comfortable and part of the consultation, you are never talked down to. I owe my current well being and quality of life to the Dermatology Department. I cannot thank them enough, Terence Morton
Visited Dermatology on August 2022
Review titled West Cumberland Hospital
Replied on 30 August 2022
Dear Mr Morton Thank you for taking the time to share your feedback regarding your experience of the Dermatology Department. I will share your thanks and feedback with the department. take care Sylvia Patient Experience Manager
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Review titled Wonderful nurses who went above and beyond
Rated 5 stars out of 5
by Amy-Leigh Kenyon - Posted on 28 August 2022
While I was having a very difficult procedure in the womens outpatient, I was so pleased with all the nurses who helped look after me while I was there. Every single nurse I saw went above and beyond to make sure I was okay and nothing was too much to ask. The main blonde female nurse who looked after me on the first day of my treatment made the experience so much easier. I was so impressed with the level of care and compassion shown by each of the nurses who were always happy to help. When I was transferred to the ward overnight the two night nurses who looked after me were amazing, making sure I knew I could press my call button even if I just wanted someone to talk to. I cannot describe the level of professionalism and kindness they showed me during a very difficult experience. Left a long lasting positive impression of west Cumberland hospital.
Visited Gynaecology on August 2022
Review titled West Cumberland Hospital
Replied on 30 August 2022
Dear Ms Kenyon Thank you for taking the time to share your feedback regarding an appointment with women's outpatients and inpatient stay. From reading your feedback the nurses you came into contact with were really kind and caring. I will share your feedback with the departments. take care Sylvia Patient Experience Manager
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Review titled Fantastic Service Which Saved My Life
Rated 5 stars out of 5
by John Rogers - Posted on 20 September 2022
I attended A&E on Sunday 14th Aug this year with a large red rash on my upper left thigh and groin, It transpired I had contracted a Flesh Eating Virus that spreads rapidly and is fatal, Thanks to the rapid action of the triage Nurse and then the Doctor and Consultant I was moved to Carlsie in double quick time to be met by a surgical team, the quick action of the team at Whitehaven ensured I had a fighting chance to get to Carlise and they are the reason I am here now typing this, All I can say is you have my deepest gratitude and I will always be in the debt.. Again Thank You All and keep up the great work
Visited Accident and emergency services on August 2022
Review titled West Cumberland Hospital
Replied on 26 September 2022
Hello Mr Rogers Thank you for the feedback you have provided for the A&E team at West Cumberland Hospital, which I will record and share with the A&E team. Take care Sylvia Patient Experience Manager
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Review titled Caring Care
Rated 5 stars out of 5
by Barry McManus - Posted on 07 July 2022
Attended A&E 1/7/2022. I was seen within 4 hours. Staff were caring & considerate, thorough in assessing my condition. I was subsequently admitted to ward 6/EAU. Where I received kind and patient care. I am very hard of hearing and Staff showed great communication skills. Made sure I knew what was happening. After staying overnight I was discharged. My experience of West Cumberland hospital services reminded me how caring, dedicated & professional the staff are. A very positive experience. Thank you.
Visited Don't know on July 2022
Review titled West Cumberland Hospital
Replied on 15 July 2022
Dear Mr McManus Thank you for taking the time to share your positive feedback regarding your recent A&E attendance and your inpatient stay. I have shared your feedback with the staff teams and recorded it also. I hope you have made a full recovery. take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust