West Mendip Community Hospital
Old Wells Road, Glastonbury, Somerset, BA6 8JDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Mendip Community Hospital.
Reviews
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Review titled Absolutely incredible MIU
Rated 5 stars out of 5
by Melissa Lee - Posted on 14 January 2024
Unfortunately due to an ongoing health problem, I have had to visit MIU on a regular basis in the last few months. But my goodness, how lucky am I to have such a wonderful urgent care centre so close to home. I am always greated by the friendliest reception staff, they are so kind, caring and compassionate. Being welcomed in this way as soon as you walk through the door feels so comforting. All of the nurses/medical staff that I have interacted with have been truly amazing. They really go above and beyond for their patients. I have been outstanded by their level of care on numerous occasions. Without their support, I dread to think where I would be today. I will forever be thankful. They are all liturally walking angels on earth and we are all so very blessed to have them.
Visited Urgent care centre on January 2024
Review titled West Mendip Community Hospital
Replied on 16 January 2024
Thank you very much for your lovely comments, I will make sure the staff in West Mendip MIU are aware. I am sorry that you have not been well for a few months and I do hope you are on the mend now. Kind Regards Hannah
Provided by Care opinion
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Review titled What a great Hospital
Rated 5 stars out of 5
by Sonia - Posted on 10 November 2023
I have recently spent 4 days visiting my Aunt in hospital and am so impressed by the staff and how friendly, efficient and accommodating they are. They really are a credit to the NHS and Somerset are very lucky indeed to have such a facility.
Visited Geriatric Medicine on November 2023
West Mendip Community Hospital has not yet replied.
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Review titled Thanks for your care
Rated 5 stars out of 5
by Mary Ann King - Posted on 25 December 2023
Thanks to all the staff on Abbey Ward for your kindness, and especially to the nurse who intervened when I had low blood sugar, and to the physios and the activities coordinator. I am doing well at home and wish you all a merry Christmas.
Visited General Medicine on November 2023
Review titled West Mendip Community Hospital
Replied on 01 January 2024
Hello Thank you for your lovely comments about the care you received at West Mendip Hospital. As Matron I am proud of the care that the staff provide and am happy you felt that you had good care. I am glad you have made a recovery and are back at home.
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
Took my cousin at the weekend, he had injured his leg while walking his dog. He was seen almost straight away, excellent service from all staff we came in to contact with. From leaving home to returning home was about 2 hours.
Visited Urgent care centre on October 2023
Review titled West Mendip Community Hospital
Replied on 16 October 2023
Thank you for taking the time to give this lovely feedback, I will make sure the staff in West Mendip Hospital are made aware of your comments. I hope your cousin is on the mend.# Kind Regards Hannah
Provided by Care opinion
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Review titled Absolutely amazing.
Rated 5 stars out of 5
by Victoria - Posted on 21 September 2023
I went to the emergency dept after work last Friday as I had a swelling appear on my jaw and cheek the previous evening I phoned my doctor on the Friday morning and they wouldn’t see me as they said it sounded like a dental problem. The pain was terrible all day at work so. I decided to visit the Mendip when I finished I was unsure if they would be able to help but I was desperate and it was the nearly the weekend.I was met by a lady behind the desk and I explained my problem and added I wasn’t sure if they could help,to which she “replied of course we can” please take a seat, I was so relived I waited for probably just over half an hour there was a few few other people in there also then a lovely nurse called me in, I explained everything and she took my blood pressure and pulse she examined my mouth and said I had a abscess on my mouth which explained the heat and the swelling which was happening, she immediately prescribed me a course of penicillin and some cool patches and that was it, I was so grateful to her I couldn’t believe how helpful and understanding they were. I have been taking my medication and now it’s all back to normal that’s to the hospital and it’s lovely nurses, they really are amazing the hospital is lovely and clean and spacious and most importantly welcoming, I wouldn’t hesitate to recommend them to anyone.Excellent service and 100% dedicated staff. Many thanks to you all. X
Visited Urgent care centre on September 2023
Review titled West Mendip Community Hospital
Replied on 25 September 2023
Thank you very much for your lovely feedback, I will forward your comments to the staff involved. I am really pleased to hear that you are on the mend. Kind Regards Hannah
Provided by Care opinion
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Review titled Thank you
Rated 5 stars out of 5
by David - Posted on 22 June 2023
I wasn't aware of this feedback facility until now, so my comment is a little late. The end piece of my hearing aid became detached and lost in my ear. I cannot speak highly enough of the care I received. I had to wait to be seen for a while, perfectly reasonable. When I was called, the nurse was gentle, kind and dealt with the issue quickly. Thank you to everyone.
Visited General Medicine on May 2023
Review titled West Mendip Community Hospital
Replied on 27 June 2023
Thank you for taking the time to send this lovely feedback. I am pleased that the staff were able to retrieve your hearing aid without too much trauma. I will pass on your comments to the team in West Mendip hospital Kind Regards Hannah
Provided by Care opinion
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Review titled Caring service
Rated 5 stars out of 5
by Jenny Jones - Posted on 06 April 2023
Thank you to all in the MIU, especially the ENP who put my shoulder back in. This saved me a long, painful journey to MPH.
Visited Urgent care centre on April 2023
Review titled West Mendip Community Hospital
Replied on 17 April 2023
Thank you for your lovely feedback, I will make sure the team are made aware. I hope you are on the mend Kind Regards Hannah Coleman
Provided by Care opinion
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Review titled Amazing member of staff
Rated 5 stars out of 5
by Stephanie Puddy - Posted on 21 March 2023
Ref Saturday 18th March 12.00-3.00. I was seen very quickly by a health carer, I was very distressed worried that I had a clot behind my right knee, he observed that my muscle was loose and not tight, my leg wasn’t red and swollen, and within minutes he put my mind at rest. He had a lovely easy manner and was comforting, I would like this noted please if possible as he is an asset to the already great West Mendip Hospital. Thank you .
Visited General Medicine on March 2023
West Mendip Community Hospital has not yet replied.
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Review titled Kind and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
A big thank you to the nurses who looked after me on Thursday 2nd March early a.m. when I came in with a blip following recent surgery. They were kind, caring and reassuring. While they were organising an ambulance to take me to Musgrove Park they ensured I was never left alone and made sure I was well supplied with sweet tea and biscuits! I can't praise them highly enough. My grateful thanks to them.
Visited Don't know on March 2023
West Mendip Community Hospital has not yet replied.
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Review titled Really disappointed
Rated 2 stars out of 5
by Ashleigh crossland - Posted on 01 January 2023
So I went into the minor injury unit, as I am staying just up the road and it’s the nearest hospital. I suffer with chronic asthma and was suffering wit burning chest pains and wheezing. I was worrying I had pneumonia so I took my self down. There was only about 5 people in the waiting room but waiting two hours with bad breathing. I then got take in by what I assume is a triage nurse or something. I cannot explain how rude she was and made me feel so sad and uncomfortable. The second she came in she said take ur jacket off so I did and just put it in the bed. She then said in a rude manner why have you just done that that’s a clean sanitised bed whilst sighing at me clearly frustrated. I said I’m sorry I didn’t mean to and didn’t know. She then went on to say there was nothing wrong with me and I’m in the Same boat as everyone else as shouldn’t have come to a&e. I told her that I have been hospitalised numerous times with my asthma and it’s not a joke I have to get to a hospital asap or if it’s bad my lips turn blue. She made me feel like I didn’t matter at all. I didn’t feel like she looked after my properly and I felt very uncomfortable. So then the next nurse came in she was more polite but said she couldn’t hear a wheeze in my chest and said she was only goin to give me steroids and no antibiotics. They sent me home. And since I’ve been back I’ve deteriated massively my chest is wheezing louder than ever I can barely breath. I have suffered my whole life with asthma I know my condition and to be made to feel yesterday like there was nothing wrong me and they were making me feel like I was wasting their time. I’m not going to lie but pretty disgusted. Worst way I’ve ever been treated at a hospital. If I go in to any other a&e they rush me straight in because it’s asthma. But they really weren’t bothered about me. I won’t ever be recommending this place to anyone. I understand the nhs is struggling at the moment but you do not need to be rude to patients.
Visited Don't know on December 2022
West Mendip Community Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust