West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Sue Mason - Posted on 11 July 2024
I had a very thorough investigation by the Rheumatology consultant for over half an hour. Detailed, thorough, concerned. She then ordered x-rays, blood tests and drugs from the Pharmacy. The x-rays and blood tests were done there and then and whilst the drugs were ordered from the Pharmacy I am very allergic to a wide range of medications. The Pharmacist was outstanding because she has been investigating alternatives drugs that I could take which will not trigger my allergies.
Visited Rheumatology on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Efficient and Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
I was in A/E the other week, the wait was almost 7 hours to see a doctor. But the technician D a young boy, who did my bloods was reassuring that even with the wait they will do all they can before a doctor sees me. He was very respectful and calm and even with my fears of needle he was excellent with my bloods. He also called out everyone's name in the waiting room with such enthusiasm, really showed he cared about his patients and put a smile on my face and others he saw. He deserves a pat on the back
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Hopeless - avoid at all costs
Rated 1 star out of 5
by Nicholas - Posted on 14 July 2024
I was brought here by ambulance, so there is no doubt about the seriousness of my problem. I was bleeding and in pain. Despite this, I was kept waiting over 2 hours. The triage nurse sent me for an X-ray, but when I was eventually seen by the nurse - not even a doctor! - for treatment, she didn't even know that I had had the X-ray. The staff are incompetent and uncaring. There is no proper priority given to urgent cases. This unit is a disgrace.
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Fast and efficient
Rated 5 stars out of 5
by Ms Rutter - Posted on 16 July 2024
Went to A&E with infected hand at 8am. Handful of people waiting, friendly knowledgeable reception staff, lots of intense cleaning going on, very fresh. Waiting a whole ten minutes before being taken in by a senior nurse who gave me a tetanus jab, cleaned the wound, iodine dressing and antibiotics. Gave me advice and I was on my way. What more can anyone ask for?
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Georgi - Posted on 10 June 2024
Was there about an hour ago, the doctors I interacted with were very nice, the one who was in charge of me was extremely pleasant and positive guy.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Suberb treatment
Rated 5 stars out of 5
by Turhan Turgut - Posted on 21 June 2024
Early hours of yesterday I fell in bathroom. It was an awful experience. My daughter called an ambulance. From the two wonderful paramedics of the ambulance service to the technicans, nurses and doctors I received great professional care. I was diognised of an urinery infection after a series of tests and eventually sent home. I would like to thank them all. You can be proud of your staff.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Nurses on E&A need more training
by Adrian - Posted on 18 June 2024
Today 18 of June i was start taking shower around 23.30 and I was feel discomfort on anus area when I was start washing that are I was feel that something is sticking out from my anus and I start feel more discomfort and pain. So I took uber and ASAP i whent to westmidlesex hospital A&E that was on midnight when I was register I mention about my symptoms and that Iam on maintenance for my Lymphoma stage 3, and also that I have neuropathy. Just because on that Iam on high risk of infection because of lymphoma i should Ben put as priorities patient. What I heard from nurse ?? That I will be seen when i will be and there is lots of patients like me. Hmm so I ask her again nicely how long that will be take to see doctor and iam in pain and I refuse take pain killers because they will not help me. I couldn’t sit because a pain in anus are and I was standing in pain for next 3 hours. When I came it was around 30/40 patients when they ask me to see doctor it was just few. Doctor was see me and I had hemoroid who was pop outside. He manage to put him inside and when I ask him about if I was prioritise he sad I should but when explain him situation he was pulite and clearly on my side that they should put me on priority. Unluck for nurse who was make assessment she was inside next to computer because ther was no one new. I was nicely ask her why did she didn’t put me on prioritised respond was I wasn’t had a fever so ther was a lot of patient like me and she don’t feel like she done something wrong. So I ask for her manager to speak to him and he sad yeah I got lymphoma but no fever etc so that Iam in massive pain and sometimes is sticking out of my anus and iam in high risk of people i don’t need to be prioritised. Shame for this nurse staff today on duty At A&E department. They need more training not only on what they need to do but also how to listen the patients and resolve the issue not putting down the person to be feel like rubbish. If you can and have serious illness and need go to A&E pls choice different hospital.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Filthy Hospital
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
Visited Imaging , Staff lovely , the Locom who was dealing with me was caring and explained everything very patiently 100% satisfaction with that , then it ends toilet was disgusting smelt of stale urine , brown stained toilet base ( build up of old urine , toilet seat had not been cleaned for weeks no soap The chair I was supposed to sit in for a cannula fitting was blood stained and really dirty , the imaging room floor needed cleaning Hair Grips all over the floor Hospitals are supposed to be sterile areas not like I was met with yesterday , cleaner toilets in McDonalds ,West Middlesex hospital needs a complete overhaul of the cleaning
Visited Diagnostic Imaging on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Dr Kym Morton - Posted on 27 May 2024
My Mother , 95, was in the Crane ward awaiting discharge. She was there 10 days. The care she received was exceptional. All the nursing, catering and cleaning teams were very caring and made sure she was as comfortable as possible. The ward was welcoming , warm and friendly. The food was delicious and the numerous cups of tea for patients and visitors very welcome. The ward was busy but not noisy, efficient but not uncaring. They are an amazing dedicated team.
Visited Don't know on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Amazing care for my child.
Rated 5 stars out of 5
by Helen Paterson - Posted on 24 May 2024
My daughter had an operation at the Sunshine Day Unit and the care we received was incredible. The nurses and doctors were so efficient and caring. It was amazing to have a play specialist support my 4 year old during the process and it really helped. Brilliant care thank you.
Visited Children's & Adolescent Services on May 2024
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust