West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Middlesex University Hospital.
Reviews
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Review titled Disgusted
Rated 1 star out of 5
by Christine Foley - Posted on 23 October 2023
I have been trying since Sep this year to get the results of an MRI of my throat. No one helped. I am now going to Freedom of Information to get my results. I have the form. There are 2 numbers to contact West Mid on the form and both of them no longer exist. I have ow rang PALS and no one answered their phone. You have to leave a message all the time. I'm no convinced that they want to make it very hard for patients to achieve their results. I cannot understand why there is no one capable of reading these results. I asked for a telephone consultation no appointments until Aug 2024. This department definitely needs looking into as far as I'm concerned they are running this as a convenience for themselves, and with no consideration for the patients.
Visited Ear, Nose & Throat on September 2023
Review titled West Middlesex University Hospital
Replied on 24 October 2023
Dear writer, I am sorry to read about your difficulty in obtaining your MRI results. Please can you contact us at **chelwest.patientexperience@nhs.net** so that we can look further into this for you. Kind regards, Camelia The Patient Experience
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Review titled Excellent team
Rated 5 stars out of 5
by Robina - Posted on 04 September 2023
Excellent team of consultants, surgeons, nurses and anaesthetics team. I was made to feel very comfortable and at ease before and after. Such an amazing team, well done and keep up the good work
Visited Breast Surgery on August 2023
Review titled West Middlesex University Hospital
Replied on 08 September 2023
Dear Writer, Thank you for taking the time our to provide us with your feedback. I am happy to read that you have had a comfortable experience visiting West Middlesex Hospital. If you would like to talk about your experience in further detail, please get in touch with us on: chelwest.patientexperience@nhs.net Kind regards, Ayana, Patient Experience Team
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Review titled Fantastic professional caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
Having being admitted on 15 Aug for breathing issues , I have been well looked after . The staff are extremely caring, professional with a sense of urgency. I have had to go through various test, scans and checks . They have successfully diagnosed my root cause problem and await valve surgery . My sincere thanks to each and individual staff member .
Visited Cardiology on August 2023
Review titled West Middlesex University Hospital
Replied on 08 September 2023
Dear Writer, Thank you for taking the time out to express such kind words towards our West Middlesex Hospital staff members. If you would like to get in touch with us to discuss your experience in further detail, please do not hesitate to send us an email on: chelwest.patientexperience@nhst.net If you provide us with additional information, we can share your feedback with the staff members/departments involved in the care you have received. Good luck with your valve surgery, I hope you continue to have a great experience. Kind regards, Ayana, Patient Experience Manager
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Review titled Truly Exceptional Care
Rated 5 stars out of 5
by David - Posted on 06 July 2023
My son managed to break his nose at school, during games. We came to A & E who checked him out and then referred us to the ENT department. The doctor we saw in the ENT Department could not have been more professional, kind and patient with us. He explained what the options for my son’s treatment were, gave us time to think over them, and once our decision was made, he did the procedure with care. Thank you so much for the excellent care that was given to my son. It really was very much appreciated.
Visited Ear, Nose & Throat on July 2023
Review titled West Middlesex University Hospital
Replied on 11 July 2023
Dear writer, Thank you for your positive feedback. We really appreciate it. We will share your review with the A&E and ENT team. Wishing your son a speedy recovery. Best wishes, The Patient Experience Team
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Review titled Poor receptionist no adequate training
Rated 2 stars out of 5
by Joe - Posted on 08 July 2023
Went for my child’s dermatology Appointment after a wait of 6 months at west Middlesex hospitaljust to find out that there is a delay as the doctor was running late. No prior information to the patient’s. Waiting area in dermatology area found at that there is no air con working , upon request to the receptionist they couldn’t help, Such a shame and that to in this hot weather conditions Totally Shameful
Visited Dermatology on July 2023
Review titled West Middlesex University Hospital
Replied on 11 July 2023
Dear writer, Thank you for your feedback. I am sorry to read of your disappointment with the service. If you would like to raise this as a concern or make a complaint, please contact our PALS team: chelwest.wmpals@nhs.net. Kind regards, Camelia Patient Experience Co-ordinator
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Review titled Kind, caring group of people!
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
This has been my first visit to Maternity triage and the staff right from the initial phone call were so kind and empathetic. I was seen very quickly and was never made to feel like I had wasted anyone’s time by coming in. They showed so much care with every patient. I am happy to know I will be giving birth in their care.
Visited Maternity services on July 2023
Review titled West Middlesex University Hospital
Replied on 23 August 2023
Dear Writer, Thank you for taking the time to share your feedback. I am happy to read about the wonderful care you have received so far. I will be sure to pass your kind words on to the Maternity triage team. Wishing you the best of luck on your beautiful journey. Best wishes, Patient Experience Manager
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Review titled Fantastic practice
Rated 5 stars out of 5
by Margaret Gillespie - Posted on 02 August 2023
Excellent service on both visits Staff were exceptionally personable and friendly Waiting time was extremely quick 15 minutes in total to remove cast and see the doctor Follow up letter was so personally tailored they even mentioned my sons forth coming wedding I can’t praise the team enough Thank you so much
Visited Orthopaedics on July 2023
Review titled West Middlesex University Hospital
Replied on 23 August 2023
Dear Writer, Thank you for taking the time to share your lovely feedback and; Congratulations to your Son! If you would like to get in touch to provide further details please contact us on: chelwest.patientexperience@nhs.net We can then pass your feedback on to the relevant teams involved. Best wishes, Patient Experience Manager
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Review titled Saved my husbands life
Rated 5 stars out of 5
by Kazz & Allan - Posted on 11 October 2023
Rushed my husband in thinking it could be kidney stones, turned out to be a tumour. The admin,nurses and doctors were absolutely amazing. The reception booked him in so quickly and he was seen straight away, he was in extreme pain. They done a CT on him and informed us the bad news, The doctor that told us was amazing and so caring and showed so much compassion, The nurses supported us the hole time he was there. I could not thank them all enough. We both was very emotional and they all showed us so much care and support, he got follow ups with days. Everything was so quick. They were amazing... everyone that was involved i could not praise enough. You all played a huge part in saving his life and we cannot thank you enough !!!! even when we had to rush him back due to a complication after the Operation again everyone acted so quickly and knew straight away what was wrong with him and acted on it. Thank you so much for saving his life !!!!!
Visited Accident and emergency services on July 2023
Review titled West Middlesex University Hospital
Replied on 18 October 2023
Dear writer, Thank you for your your review. We are happy to read that your Husband received amazing care from our Doctors, Admin and Nurses. We are pleased to read that he is doing well. Best wishes, The Patient Experience Team
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Review titled Very bad and rude staff at A&E
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I went to A&E for a wound , I registered myself at reception and the lady there was very rude to me, I almost cried the way she talked to me, she said why I am here for and why i call 111 , she said that I am not having emergency so there was no need to call 111 before coming here , I called 111 because I had a bleeding wound. The same happened with me few weeks eforr when A&E staff at reception started laughing at me while I was talking to her , I felt very bad, this is very normal , laughing at patients , insulting them , being rude with them because they think and believe that nothing will happen against them and they are very strong. At the reception and in the waiting area there were notices about abuse and respect with staff. In reality your staff need more training on how to talk to a patient with respect.
Visited Accident and emergency services on June 2023
Review titled West Middlesex University Hospital
Replied on 15 June 2023
Dear writer, Thank you for your feedback. I am sorry to read of your experience. It's sad to read that this has happened on more than one occasion. Please can you contact our PALS team ( chelwest.wmpals@nhs.net ) to raise this as a concern so that it can be looked into further. Many thanks, Camelia Patient Experience Co-ordinator
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Review titled A & E fast and caring response
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
Thanks to all those working at A&E on Sunday. My wife had dislocated her shoulder and was in lots of pain. The staff were really lovely and professional.
Visited Accident and emergency services on May 2023
Review titled West Middlesex University Hospital
Replied on 15 May 2023
Dear writer, Thank you for your feedback. I am glad to read of your great experience. We will share this feedback with the department. Best wishes, Camelia
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust