West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful caring and thorough treatment
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
I want to thank you so much for the incredible care I received in a&e. Despite a very busy time, and very challenging conditions, I was treated with such care and kindness throughout. The team could not have been more thorough or thoughtful. The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. The nurses were all really kind and skilled and I felt they cared for me each step of the way. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear writer, Thank you for your lovely feedback. We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. All the best, Camelia Patient Experience Co-ordinator
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Review titled Exceptional service
Rated 5 stars out of 5
by Ros Brown - Posted on 16 April 2023
Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 20 April 2023
Dear writer, Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Kind regards, Camelia Patient Experience Co-ordinator
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Review titled Not compassionate,rude and unfriendly
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. It felt like they were angry with you for bringing your child to urgent care. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. Receptionist could talk on their mobile phone whilst checking you in. Nurse was so intimidating and uncaring. Really bad experoence.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear writer, Thank you for taking time to feedback your recent experience at the Hospital. I am sorry to read that you had such a bad experience. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: PALS e-mail: chelwest.wmpals@nhs.net Kind regards, The Patient Experience Team
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Review titled Terrible system in AEC
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Shockingly bad experience. After checking in and queueing patiently for 3 hours, I enquired strongly and it was finally apparent I wasn't in the system correctly, at least in the nurses system, so I was starting the queue after 3 hours waiting in vain. This systemic issue is abysmal , especially given it's something that could have been fixed very easily and shouldn't even occur in the first place!!!!
Visited Accident and emergency services on April 2023
West Middlesex University Hospital has not yet replied.
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Review titled Uncompassionate nurse
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. He went when he had a fall on night out not a general constant drunkard but just an unfortunate accident on a night out felt like she thought it was his own fault for drinking and treated him very differently to other patients very unprofessional
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear Writer, Thank you for your feedback. I am sorry to read that your experience has not been great. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. PALS e-mail: chelwest.wmpals@nhs.net I hope your Husband is doing better and I wish him a speedy recovery. Best wishes, Camelia Patient Experience Co-ordinator
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Review titled Brilliant care
Rated 5 stars out of 5
by Kevin Chamberlain - Posted on 12 April 2023
I was admitted via a and e and spent 2 weeks in lampoon ward and 2 days in syon 1. The professionalism and care I had was superb right from a and e staff to ward staff from my consultant through to food and drinks staff. My consultant kept me informed of what treatment and why I was needing it. In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. Outstanding service all round.
Visited Respiratory Medicine on April 2023
Review titled West Middlesex University Hospital
Replied on 21 April 2023
Dear writer, Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. I am really pleased to read that you received brilliant care throughout your time at the hospital. We will make sure to inform the departments of your wonderful feedback. Best wishes, The Patient Experience Team
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Review titled Rude Reception Staff
Rated 1 star out of 5
by Jessica - Posted on 14 April 2023
Very rude and unprofessional reception staff. The receptionist I encountered was rude and unprofessional.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 21 April 2023
Dear writer, Thank you for taking the time to feedback your experience. We do not tolerate unprofessionalism and rudeness from our staff. Please accept our apologies for your experience. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: chelwest.wmpals@nhs.net Kind regards, Patient Experience Team
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Review titled EPU was wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2023
Thank you for the care and kindness I received in EPU. We had a scan due to previous losses and all the staff were incredible. The admin staff on the desk were welcoming and helpful. The doctor who did the scan was so thorough and really reassuring. I was very anxious and her whole approach was so kind and genuine. What a good service and a brilliant team.
Visited Gynaecology on March 2023
Review titled West Middlesex University Hospital
Replied on 02 May 2023
Dear writer, Thank you for taking the time to feedback your recent experience at Westminster Hospital. We are pleased to hear that you had a great experience. We will be sure to feed your kind words back to the EPU department. All the best and take care, The Patient Experience Team
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . They told me the waiting list is 8 hours .So what kind of emergency is this with such a big waiting list.And it’s first time like this .
Visited Accident and emergency services on March 2023
Review titled West Middlesex University Hospital
Replied on 06 April 2023
Dear writer, I am sorry to read about they delay you experienced attending our Emergency department at West Middlesex Hospital. We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. Your feedback will be escalated to the departments manager for investigation. In the meantime, if this is something you would like to discuss further, please do not hesitate to get in touch with me on: chelwest.patientexperience@nhs.net Best wishes, Ayana Patient experience Manager
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Review titled Worst Practice, close it.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
If anything there as zero I would have rated that. I am writing this as a support with a patient, we have been waiting for more than 3 hours with severe chest pain and heart problem in A&E queue but not yet called. I think they all treat a patient in emergency quickly when they see that patient is dieing. Such a worst service. NHS should look into this. This is a perfect example of medical service collapsing.
Visited Accident and emergency services on March 2023
Review titled West Middlesex University Hospital
Replied on 24 March 2023
Dear writer, I am sorry to read about the delay you and our patient experienced attending the West Middlesex A&E department. I understand how frustrating and worrying this must have been for the both of you; awaiting medical attention. If this is something you would like to discuss further, please contact us on our email address below: e: chelwest.patientexperience@nhs.net Best wishes, Patient experience manager
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust