West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Middlesex University Hospital.
Reviews
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Review titled Worst Practice, close it.
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
If anything there as zero I would have rated that. I am writing this as a support with a patient, we have been waiting for more than 3 hours with severe chest pain and heart problem in A&E queue but not yet called. I think they all treat a patient in emergency quickly when they see that patient is dieing. Such a worst service. NHS should look into this. This is a perfect example of medical service collapsing.
Visited Accident and emergency services on March 2023
Review titled West Middlesex University Hospital
Replied on 24 March 2023
Dear writer, I am sorry to read about the delay you and our patient experienced attending the West Middlesex A&E department. I understand how frustrating and worrying this must have been for the both of you; awaiting medical attention. If this is something you would like to discuss further, please contact us on our email address below: e: chelwest.patientexperience@nhs.net Best wishes, Patient experience manager
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Review titled Brilliant!
Rated 5 stars out of 5
by Penelope Davidson - Posted on 03 July 2023
Over the last couple of months I have visited this hospital on a number of occasions, oncology, phlebotomy, ct scan, breast clinic including mammogram and ultrasound. The service I have received has been second to none including waiting times, clinicians and service received
Visited Breast cancer services on March 2023
Review titled West Middlesex University Hospital
Replied on 11 July 2023
Dear writer, Thank you for your lovely feedback. I will make sure to pass your positive feedback to all the departments mentioned. Best wishes, Camelia Patient Experience Co-ordinator
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Review titled I was taken by ambulance to West Middx Hospital
Rated 5 stars out of 5
by Barbara Hulm - Posted on 31 March 2023
I was dealt with sympathetically in A&E by all doctors and nurses and was transferred to Osterley 2 ward that evening. The care in Osterley 2 was outstanding despite the fact that I had to wait 48 hours for the operation.All the staff from Health Care Assistants , Physiotherapists, Nurses to Consultants were incredibly professional as well as being kind and supportive. The food was excellent with a varied menu to choose from daily. The physiotherapists suggested that I transfer to the Pamela Bryant Rehabilitation Unit at Teddington Memorial Hospital , an inspired choice and to which I was transferred by ambulance after 2weeks in West Middlesex Hospital
Visited Orthopaedics on March 2023
Review titled West Middlesex University Hospital
Replied on 06 April 2023
Dear writer, Thank you for taking the time out to share your feedback regarding your experience at West Middlesex Hospital. Although I am sorry to read about the delay you experienced waiting for your operation. I am happy to read that the care you received was outstanding. I will be sure to pass your kind words on to all departments/wards you have mentioned. Wishing you all the best. Kind regards, Ayana, Patient Experience
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Review titled Lipoma Removal
Rated 2 stars out of 5
by Rosita Tate - Posted on 09 April 2023
I had a lipoma removed (on lower back) on the 28March. It was done under general anaesthetic. Everything went very well. When I went for my dressing to the GP I got my sister to take a picture as I could not see. It looked awful. Stitches all over the place and skin not pulled together properly and it’s more like an open wound. I wish I could attach the picture of the scar. Such a minor surgery yet couldn’t do a good job. I think surgeon needs more training on stitching. Really disappointed whoever it was.
Visited General Surgery on March 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear Writer, Thank you for your feedback. I am sorry to read about your experience and understand how disappointed you are feeling. If this is something you would like to discuss further or raise as a concern, please do not hesitate to get in touch with our PALS team; who will be happy to look into this for you. PALS e-mail: chelwest.wmpals@nhs.net Kind regards, The Patient Experience Team
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Review titled well looked after
Rated 5 stars out of 5
by David Neal - Posted on 01 March 2023
A& E was a protracted ex[erience but not surprising as very busy. after a long wait moved to general surgery for next day appointment. All of the people who helped me were exceptionally caring and efficient. Thank you so much
Visited General Surgery on February 2023
Review titled West Middlesex University Hospital
Replied on 20 March 2023
Dear writer, Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. I am happy to read that you received exceptional care and will be sure to feed your kind words back to the department. Best wishes, Ayana Patient Experience Manager
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Review titled Fantastic Staff and care
Rated 5 stars out of 5
by Colin - Posted on 23 January 2023
I was admitted from A&E to AMU Ward on 20/01/2023 and the service I received was outstanding. Everyone single member of staff went above and beyond to ensure my care and saftey. They all worked extremely hard and never stopped caring for their patients. They showed dignity, respect and care throughout. Thank you
Visited Accident and emergency services on January 2023
Review titled West Middlesex University Hospital
Replied on 01 February 2023
Dear Writer, Thank you for taking the time to share your feedback. We pride ourselves on putting patients first and it is a special moment when we receive such positive feedback and stories. I am happy to read about the outstanding treatment you received attending our A&E department, followed by the AMU ward. If there is anything else you would like to share about your experience, please do not hesitate to get in touch with the team on chelwest.patientexperience@nhs.net Best Wishes, Ayana Patient Experience Manager
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Review titled No communication
Rated 2 stars out of 5
by Anonymous - Posted on 09 January 2023
I have an elderly relative who was admitted a week before Christmas. 3 weeks later I still have no idea what is going on! She has been on 2 different wards, she isn't eating or sleeping and everytime I go and visit she has deteriorated. All I want is to be able to speak to someone who can tell me what they are doing for my aunt, I call and get told to ring other numbers ,I ask when I visit and can't get straight answers. They say they've told my aunt what they are doing but she doesn't remember, it's got to the stage where she doesn't know what day or time it is or even when she saw me last. I feel like she's just being left to die!
Visited Don't know on January 2023
Review titled West Middlesex University Hospital
Replied on 13 January 2023
Dear Writer, Firstly may I say how sorry I was to read of your experience and I can appreciate how distressing this past few weeks has been for you and your aunt. Please can you send me and my team an email with your aunt's details in, so we can ensure this matter is looked into and for you to get some clarity on how we are caring for your aunt. Our email address is chelwest.patientexperience@nhs.net I look forward to hearing from you. Matt Robinson Head of Patient Experience
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Review titled Great experience and lovely team
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2023
I had a colonoscopy recently which I was nervous about however the team were really really lovely and professional. I felt very comfortable and would definitely recommend the department to family and friends.
Visited Gastrointestinal and Liver services on January 2023
Review titled West Middlesex University Hospital
Replied on 01 February 2023
Dear writer, Thank you for taking the time out to share your feedback. We pride ourselves on putting patients first and it is a special moment when we receive such positive feedback and stories. I understand how nervous you must have been, so I am happy to read that you were made to feel comfortable. If there is anything else you would like to share about your experience, please do not hesitate to get in touch with the team. Best Wishes, Ayana Patient Experience Manager
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Review titled Superb care!!
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
I am writing to express our gratitude for the wonderful care and attention that my sister was given when she attended the hospital yesterday with a back injury. We cannot thank you all enough for taking such good care of her, especially when you are coping with such huge demand . As our family all live in other areas of the country, we were unable to help her and were very worried. The staff are amazing!!I wish I could pin a gold medal on each of you, you so deserve it!!
Visited Accident and emergency services on December 2022
Review titled West Middlesex University Hospital
Replied on 13 January 2023
Dear Writer, Thank you for taking the time to share this feedback. We pride ourselves on putting patients first and it is a special moment when we receive such positive feedback and stories. I hope your sister is doing better now and continues on her recovery. If there is anything else you would like to share about your experience, please do not hesitate to get in touch with the team. Best Wishes Matt Robinson Head of Patient Experience
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Review titled The worst organization of the process of receiving patients
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Yesterday I was in the west middlesex hospital, I came with pain and urgent situation with my health at 9.30 am. First of all the registration table transferred to me to the doctor and he told me to make a test. After the managers mentioned that I need to wait 7 hours to give my test and maybe the result will be the same day. While I was waiting in the hospital came a huge amount of people, with the huge pain, with children with the high temperature and they needed waiting for 7 hours!!!! to be able to have help!!! It’s something unacceptable! No numbers, no normal system with the queues. Doctors just scream incorrect surnames to the main room. It’s simple to skip your name if you are suffering from the pain. A lot of people set on the floor, no space at all, total mess and chaos. I haven’t seen before such unorganized healthcare system where people with huge pain, temperature, fever set on the floor 7 hours and just waiting for something!!! And it can be even without any results!! It’s really shame and unacceptable work of the leaders of this Clinic and Government control. It should be charged immediately for the best way!
Visited Don't know on December 2022
Review titled West Middlesex University Hospital
Replied on 13 January 2023
Dear Writer, Firstly may I apologise for the delay in acknowledging or responding to this feedback; we pride ourselves on being responsive to patients and certainly needed to do better when receiving your feedback. The hospital has been extremely challenged over recent months due to the increase in demand and patients attending our Emergency Departments. We are continuing to explore ways to help increase the flow of patients, reduce waiting times but more importantly improve the experiences of every patient who is seen here. It is saddening to read of your experience on this day as well as the experiences you witnessed of other patients. I would welcome the chance to speak or meet with you, so we can discuss this experience in more detail and talk about some of the plans we are trying to implement in the department to reduce similar occurrences. Please contact me if you would be open to speaking or meeting. Best Wishes Matt Robinson - chelwest.patientexperience@nhs.net
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust