West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Staff
Rated 4 stars out of 5
by Anonymous - Posted on 01 April 2024
We went to AnE yesterday, and I was pleasantly surprised by the very helpful and attentive nature of one of the receptionists. She made eye contact! I am so glad that she was the one who dealt with us. Unfortunately, the other receptionist was the usual rude, not making eye contact and very concerned that I was behind the green line, in spite of no other patients being nearby/in line. We were seen very quickly and then the nurse who took vitals was also very helpful and attentive. I think both these staff members should be an example for others to follow. This will make the overall patient experience far more bearable, given that patients are usually in a distressed state when they arrive.
Visited Accident and emergency services on March 2024
West Middlesex University Hospital has not yet replied.
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Review titled Positive feedback
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
Attended the A&E department. All the staff were really friendly and professional, was seen to quickly and efficiently.
Visited Accident and emergency services on March 2024
West Middlesex University Hospital has not yet replied.
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Review titled horrible experience
Rated 1 star out of 5
by behi - Posted on 19 January 2024
this hospital A&E and some of the doctors are literately a disaster. i do not even know where to begin with but the fact that how they pass you from A&E to a different apartment in hospital then again they tell you to go back to GP and then again if you have an issue back to A&E is a joke. they not only don't care about you as a human they certainly care about the way they perform as an doctor to write only one sentence as a note after been taking by the ambulance to A&E i have no words for that. and then give you an appointment for 2 weeks time while you are suffering from the issue you have what the hospital put me through is another thing and the fact that they put my mothers name as mine and my mothers GP address as mine too like how can you make mistakes like this in an hospital emergency apartment how where you trained this is one job you have to do. i really wonder how some of them became doctors and how some of them are even working in an hospital i dont get it. waiting 6 hours in A&E and then not even get treated for what u went there for how do you explain that. i have an issue with a problem and my GP tells me you have to go to hospital and hospital tells me go to A&E i go wait 6 hours and do get get treated for what i went there what is this. the worst service absolutely horrible 2 doctors for 50 patience no room available nothing is been done correctly nothing they give wrong information they write down wrong notes they advice you wrongly like is this all a joke. nothing is improving
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2024
Although I appreciate having a few tests and MRI scan. It would have been nice for the ENT department to have discussed the scan in person, address/answer some of the questions I had. As I still get fluctuating ear pain along with 24/7 tinnitus, I do not always process auditory sounds. They seemed to lack knowledge on different types of dizziness and not taken into account the severe episode of dizziness I had, which lasted hours, I loss balance and couldn't lift my arms and I had to another person to help me. They made some random phone call appointment that I didn't know was happening, because I was unable to answer they discharged. Previous appointments the DR didn't have access to all my records. Appointments are not clear what they are for. Couple of appointments I have left feeling stressed out. I now feel like I need to save up and go private, so I can have a quality discussion with an ENT consultant .
Visited Ear, Nose & Throat on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Excellent care but let down by infant feeding advice
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
My daughter recently had an otherwise exceptional experience of maternity care at West Middlesex Hospital. However i think it is important to feedback how disappointing it is that on two occasions during the first night she was asked if she wanted the baby to be given formula. The baby was term and healthy but was sleepy during the first 24 hours. This was undermining at a time when my daughter was particularly vulnerable. She was given no rationale for this advice.
Visited Maternity services on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Martin Stillwell - Posted on 18 January 2024
My 96 year old Mother was referred by her GP surgery for emergency care yesterday morning and we went straight to the West Middlesex. Although there were queues we were seen quickly and referred to one of the senior doctors who also saw Mum in good time and organised tests and treatment. From start to finish, everyone we saw was thoroughly professional and acted with great care. My Mother and all the family can’t thank you enough for everything you did. We were home yesterday late afternoon and she is much improved today. Thanks again for your wonderful care.
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Zero stars
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
I cant comment because i couldnt even get parked and the next visit i couldnt get out the car park it is abismal needs sorting properly just say the bloody thing is full saves people more stress than already have!!
Visited Don't know on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
The ambulance has token my daughter to A&E first of all the pace where my daughter wad admitted was very dirty with tray and cup of coffee and spilled coffee on the floor and some and someone took the tray and the cup and they told us that someone will come and clean it now but no body came and the room was dirty The doctor examined the patient and said her lungs are infected and she discharged her without any treatment even they don’t let the serum fluids to finish and send her back home that was ver frustrating for her when we got home her problem got worse and worse and we had contact again 111 and they advised to go back to A&E It was our second time that we experienced this situation in this hospital and we are vary disappointed about this kind of service that they offered us
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Extremely grateful.
Rated 5 stars out of 5
by B D Law - Posted on 25 January 2024
Having lost 1 hearing aid, I left message with Audiology, who then returned my call the same afternoon. The member of staff was most helpful and, having discussed with her my options, I decided to have a replacement posted. I spoke to Department on Tuesday 23rd January 2024 - Today 25 January Received. Brilliant response.
Visited Ear, Nose & Throat on January 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Eva - Posted on 18 December 2023
My husband broke his ankle and attended A&E on a Sunday night. We saw the orthopadics on call very quickly, had treatment and a Follow up appointment all within four hours. The experience waiting for the operation was also very good with the orthopaedic nurses calling him to see how his swelling was at least once a week. Thank you all!
Visited Orthopaedics on December 2023
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust