West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about West Middlesex University Hospital.
Reviews
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Review titled Very good care
Rated 5 stars out of 5
by Robert Oliver - Posted on 08 January 2024
I was taken into west middx A&E department by ambulance on 27th December with severe pain in my chest and shoulder. My pulse was also very fast. The department was very busy due to a Junior doctors strike but I believe I was prioritised due to my heart rate and pains. I waited for about an hour before I was taken to a bed. I feel I was very well looked after by both the Nurse and Doctor who both coordinated my care very well and were kind and helpful. I was monitored closely and had several ECG’s blood tests and scans to get to a diagnosis. I was given medication and given clear instructions for the plan going forward. I was then discharged. Overall I feel that I received a very good level of care. Thank you.
Visited Accident and emergency services on December 2023
West Middlesex University Hospital has not yet replied.
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Review titled Long waits. Poor comminication.
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Second time here in as many weeks. Referred by GP who wants to exclude DVT in my elderly mother. Would not have had to return had this been excluded at last visit. GP advised with a letter would get through to a scan quickly. This is not true. Queue for reception. Long wait to go through triage again even though seen this morning at GP. Waiting area is too small. There is no comminication. Just sit and wait. Should have been able to go straight to scan. First nurse blood pressure then wait for clinician presumably then scan and another wait for cliinician. Suggest allow a day for your visit. No hand gel available. Long walk to toilets and you dare not leave your seat as you wont have one.
Visited Accident and emergency services on December 2023
Review titled West Middlesex University Hospital
Replied on 27 December 2023
Dear writer, Thank you for taking the time to share an honest review of your recent visit. It's a shame that your experience was not the best. If you would like to raise this as a concern or complaint with our PALS team, feel free to contact them on chelwest.wmpals@nhs.net. Best wishes, The Patient Experience Team
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Review titled Parking is a joke
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
The service I have previously got a the hospital has always been good. However I took a day off work to come for test but couldn’t even get into the hospital due to the car park being grid locked. You have updated your car park system so please update the barriers not to let anyone in when there is no free spaces. 2 hours I spent trying to park before giving up and going home. I feel sorry for all that miss important appointments and a waste of NHS time due to a very poor parking system in place.
Visited Don't know on November 2023
Review titled West Middlesex University Hospital
Replied on 05 December 2023
Dear writer, Thank you for your review of your recent visit to West Middlesex Hospital. I am sorry you missed your appointment as a result of experience with the car park. If you would like to raise this as a concern or complaint, please contact our PALS team; chelwest.wmpals@nhs.net. Kind regards, Camelia Patient Experience Co-ordinator
Provided by Care opinion
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Review titled ENT service
Rated 5 stars out of 5
by Graham Genoni - Posted on 12 November 2023
I had an excellent service at the ENT section at W Middx hospital. Despite a slight scheduling problem, I was seen by an excellent consultant, who explained everything clearly, engaged with me openly and did a very thorough examination and gave clear advice. I was the copied into the letter to my GP about 5hrs later. Brilliant!
Visited Ear, Nose & Throat on November 2023
Review titled West Middlesex University Hospital
Replied on 14 November 2023
Dear writer, Thank you for sharing your experience with us. We will share this with the ENT department. Best wishes, The Patient Experience Team
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Review titled Great care by the sunshine ward and by the surgent
Rated 5 stars out of 5
by Mrs Tahir - Posted on 01 November 2023
My son had day surgery at the sunshine ward east wing to remove wire from his arm and we were greeted by a lovely and professional surgent who reassured me straight away that he would take care of my son. Nurses prior and after son's day surgery were amazing even the anythusits who explained the process. We were there for few hours, then were discharged.
Visited General Surgery on November 2023
Review titled West Middlesex University Hospital
Replied on 07 November 2023
Dear writer, Thank you for taking time to share your review with us. We are happy to read that your experience was pleasant. We will do our best to share this with the Nurses at Sunshine Ward. We wish your Son a speedy recovery. All the best, The Patient Experience Team
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Review titled Ridiculous wait times
Rated 2 stars out of 5
by Anonymous - Posted on 12 November 2023
Ridiculous wait times in A&E and you have no idea how long until you will be seen, could be next or could be in 3 hours. They need more doctors to reduce the wait times.
Visited Accident and emergency services on November 2023
Review titled West Middlesex University Hospital
Replied on 14 November 2023
Dear writer, Thank you for sharing your experience. If you would like to raise this as a complaint, please contact our PALS team - chelwest.wmpals.nhs.net. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Excellent practice
Rated 5 stars out of 5
by Austin Heldt - Posted on 04 November 2023
Attended Urology as an outpatient for an expected cystoscopy procedure which could not be done because of urine infection. antibiotics was prescribed instead. While there, was treated on time and very professionally by all the staff. .
Visited Urology on November 2023
Review titled West Middlesex University Hospital
Replied on 07 November 2023
Dear writer, Thank you for taking time to share your review. It is lovely to read that you had a positive experience. We will do our best to share this with the Urology department. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Unhappy with my recent hospital stay
by Ealing234 - Posted on 24 November 2023
In October I was taken by ambulance from my GP to West Middlesex University Hospital due to serious heart issues. Everything was great in the Acute Medical Unit (ward AMU 1). We all got on with each other and with the doctors, nurses and staff. Less than a week later at 05:30 in the morning, with all belongings piled high on top of me on the bed, I was moved upstairs to the Syon 1 ward (initially in an annex room). However, my walker was left behind in the ward to follow. When it did finally turn up it had been partially dismantled with fixings missing. Luckily both the nurse in charge of the ward and other patients all saw it take place, the nurse telling someone that it was not theirs, to put it back, it belonged to someone else. I agreed that if they fix the walker so it was useable I would say no more about it. The manager and a security worker sourced two identical fixings and the walker was actually better than before. The first full night on Syon 1 was very unnerving. For a heart monitoring ward, my monitor was never to be switched on at all while I was there. All other's monitors, including those able to reach the shower/toilet etc on their own were switched on, mine was not. All along I was constantly being asked to leave the hospital, despite not being able to stand without the walker. On the previous stay I was not allowed to leave until I had been walking with just the walking stick and not the walker for two days. In the end I was discharged against my will after 12 days, unable to stand without the walker, and with no plans in place. My brother met me and tried to sneak me into his place, but that is a sheltered accommodation housing trust building. We could not get the walker past them. Mum is 91 and it is not fair on her having me around much weaker than she is.
Visited October 2023
Provided by Care opinion
Review titled West Middlesex University Hospital
Replied on 27 November 2023
Dear writer, I am so sorry to read of your recent experience at Syon 1. It is important that this is looked into further. Please contact our PALS team who will be able to assist you further. Email: chelwest.wmpals@nhs.net. Best wishes, Camelia The Patient Experience Team
Provided by Care opinion
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Review titled No response to my Prostate issue after A&E assessment
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2023
I was in A&E on Saturday 14/10 regarding a prostate issue I had abroad (With Kidney Failure). I am using a catheter. They took all the information from the Hospital abroad and sent it on to Urology. So far no one has contacted me to either see me and complete the assessment. It was a serious issue. Is it normal not to hear anything for someone in Urology? This kind of service does not seem appropriate for the severity of what I have been through. I am very disappointed in the service all round.
Visited Urology on October 2023
Review titled West Middlesex University Hospital
Replied on 24 October 2023
Dear writer, Thank you for your comment. Sorry to read of your recent experience. Please contact our PALS team who will assist with this issue. Email: chelwest.wmpals@nhs.net. Best wishes, Camelia The Patient Experience Co-ordinator
Provided by Care opinion
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Review titled Very good care in children’s a&e
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Thank you for taking such good care of us in Children’s a&e. All the admin team, nursing and medical teams were really kind and caring and it was hugely reassuring with a small baby. Thank you.
Visited Children's & Adolescent Services on October 2023
Review titled West Middlesex University Hospital
Replied on 18 October 2023
Dear writer, Thank you for your review. We trust you and baby are doing well. We are please to read that your recent experience at the Children's A&E was positive. Best wishes, The Patient Experience Team
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Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust