West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Such a nice surprise!
Rated 5 stars out of 5
by Laura Offord - Posted on 31 October 2024
Triaged in a&e immediately. Sent to minor unit now in mobile trailers outside and was seen within 15 minutes by the loveliest male doctor (not sure I'm allowed to say his name?) But honestly, he listened, explained, understood and helped! Thank you! Exactly how things should be done. I knew it wasn't an "emergency" as such, but needed to be seen that day, and for once, it was quick and efficient. Thank you! Wish I could give a direct review to the male doctor himself, as my husband and I left both commenting what a lovely man he was and how we wished he could be our full time doctor!
Visited Accident and emergency services on October 2024
Review titled West Suffolk Hospital
Replied on 07 November 2024
Dear Laura Thank you for taking the time to leave your feedback. We are delighted to hear you had such a great experience and received such good care. We will pass on your thanks to the department. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled What a great experience
Rated 5 stars out of 5
by Andrew Clarke - Posted on 27 September 2024
I attended an ent appointment today 27 Sep 4.15 at West Suffolk Hospital, Bury St Edmunds and was really impressed with the young lady who had a little lamb as I cannot say her name that carried out my audiology test in such a professional and and caring way whilst also managing to say things with a smile and a sense of humour beyond her years. A credit to the profession and to the hospital. Keep up the good work young lady you will go far.
Visited Ear, Nose & Throat on September 2024
Review titled West Suffolk Hospital
Replied on 02 October 2024
Dear Andrew Thank you for taking the time to provide us with your feedback. We are delighted that you had such a good experience and will pass on your comments to the relevant staff. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Professional and Caring
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2024
On arrival at A and E, WSH I was in excruciating back pain and seen quickly by Nurses, who assured me I would receive pain killing medication asap. I received this and care and attention was 1st class. The dept. is exceptionally kind and attentive, a Doctor attended me and despite unresolved diagnosis, A and E could not have been more efficient and did ensure painkillers were given at frequent times. It is so clean, staff are wonderful and Nurses attending me were superb in my treatment. Thank you.
Visited Accident and emergency services on August 2024
Review titled West Suffolk Hospital
Replied on 04 September 2024
Dear patient Thank you for taking the time to leave a review. I am delighted to hear that you received such good care on your recent visit. We will pass on your feedback to to the team. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Exceptional care received
Rated 5 stars out of 5
by Michelle - Posted on 07 August 2024
I recently had a procedure in the cardiac centre and the care I received both at my pre admission assessment and on the day was exceptional. Staff were kind, caring and offered reassurance throughout. I am only starting on my cardiac journey but the care I received has meant I am confident that the care I will receive in the future will also continue to be as good. Thank you all, you were amazing!
Visited Cardiology on August 2024
Review titled West Suffolk Hospital
Replied on 08 August 2024
Dear Michelle Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. We hope you are making a good recovery. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Put immediately at ease.
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
A warm welcome, friendly staff at all levels, and professional care. I felt comfortable with what is obviously an intimate examination because of the doctors, radiologists, and nursing staff. Everybody was just wonderful.
Visited Gynaecology on August 2024
Review titled West Suffolk Hospital
Replied on 28 August 2024
Dear patient Thank you for taking the time to leave a review. We are delighted that your experience at West Suffolk was a positive one and that you received such good care. We will pass on your comments to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Sue - Posted on 18 July 2024
Went to F14 ward for a procedure and from start to when I was discharged I was looked after extremely well, everything was explained and I was put at ease. All the staff were very friendly and they were always checking to see if I was alright although they were very busy. They were always smiling it made my short stay very good. The food I had was lovely and it was hot when I received it so that was very good.
Visited Gynaecology on July 2024
Review titled West Suffolk Hospital
Replied on 18 July 2024
Dear Sue Thank you for taking the time to leave a review. We're delighted to hear that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Beth - Posted on 10 July 2024
Took my 1 year old to a&e lastnight. Staff were super friendly and caring. Only a short wait too. Times are stressful but the staff were amazing
Visited Children's & Adolescent Services on July 2024
Review titled West Suffolk Hospital
Replied on 10 July 2024
Dear Beth Thank you for your feedback, we're delighted that your child received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Louise - Posted on 20 July 2024
Taken to A+E with suspected post knee replacement infection. The nurse and doctor who treated me were amazing. It was quick, professional, friendly and very thorough I can’t thank them enough. After hearing all the horror stories on the news about A+E and the NHS in general I was reluctant to go in, but my experience was the absolute opposite. I’m so grateful to them and in awe of how they managed my case so efficiently. I was back home within 3 hours of arrival at the unit. Once again thank you so much to them all I’m so so grateful.
Visited Accident and emergency services on July 2024
Review titled West Suffolk Hospital
Replied on 31 July 2024
Dear Louise Thank you so much for taking the time to leave us your feedback, we really appreciate it. We are so delighted to hear that you received such good care and will pass on your comments to the department. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Warm, professional care
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
The ENT department deserve a 5* rating. The professionalism especially of the Consultant was exceptional and through taking the time to listen and pursue my partner's concerns re other symptoms he was able to diagnose a chronic unrelated condition. The consultant and his ENT colleagues were warm, approachable and above all professional. All tests, scans and biopsies were carried out in a compassionate timely manner. The ENT secretary was brilliant and deserves a mention, one of the unsung heroes of the hospital!.
Visited Ear, Nose & Throat on June 2024
Review titled West Suffolk Hospital
Replied on 31 July 2024
Dear patient Thank you for your feedback. We are so happy to hear that your experience at WSH has been such a positive one and will pass on your thanks to the staff involved. We appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Exemplary care
Rated 5 stars out of 5
by Jan - Posted on 05 June 2024
Following a fall today I visited A and E with a bleeding forehead cut and various bruises and cuts to my left hand side. I arrived at 2.40ish and despite the area being packed I was discharged by 5.45ish. Treatment included cleaning, stitches and injections all done with care and humour. Well done, everyone from a grateful OAP.
Visited Accident and emergency services on June 2024
Review titled West Suffolk Hospital
Replied on 06 June 2024
Thank you for your review, we're delighted to hear that you received such good care and appreciate you taking the time to leave your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
Information supplied by West Suffolk NHS Foundation Trust