West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Sue - Posted on 18 July 2024
Went to F14 ward for a procedure and from start to when I was discharged I was looked after extremely well, everything was explained and I was put at ease. All the staff were very friendly and they were always checking to see if I was alright although they were very busy. They were always smiling it made my short stay very good. The food I had was lovely and it was hot when I received it so that was very good.
Visited Gynaecology on July 2024
Review titled West Suffolk Hospital
Replied on 18 July 2024
Dear Sue Thank you for taking the time to leave a review. We're delighted to hear that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Beth - Posted on 10 July 2024
Took my 1 year old to a&e lastnight. Staff were super friendly and caring. Only a short wait too. Times are stressful but the staff were amazing
Visited Children's & Adolescent Services on July 2024
Review titled West Suffolk Hospital
Replied on 10 July 2024
Dear Beth Thank you for your feedback, we're delighted that your child received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Exemplary care
Rated 5 stars out of 5
by Jan - Posted on 05 June 2024
Following a fall today I visited A and E with a bleeding forehead cut and various bruises and cuts to my left hand side. I arrived at 2.40ish and despite the area being packed I was discharged by 5.45ish. Treatment included cleaning, stitches and injections all done with care and humour. Well done, everyone from a grateful OAP.
Visited Accident and emergency services on June 2024
Review titled West Suffolk Hospital
Replied on 06 June 2024
Thank you for your review, we're delighted to hear that you received such good care and appreciate you taking the time to leave your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Giles Youngs - Posted on 13 June 2024
I was admitted to Ward f5 for a procedure under general anaesthetic. The ward staff were excellent in explaining the process. I was visited by the surgeon and anaesthetist before going to the operating theatre. Everyone was cheerful, helpful and attentive to my needs. Hurrah for the National Health Service and West Suffolk Hospital!
Visited Urology on June 2024
Review titled West Suffolk Hospital
Replied on 13 June 2024
Dear Giles Thank you for taking the time to leave a review. We are really happy to hear that you received such good care. I hope that you are making a good recovery. Best Wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Excellent care!
Rated 5 stars out of 5
by Tony - Posted on 12 June 2024
I was scheduled for a colonoscopy yesterday following a recent positive fit test - obviously a potential cause for concern. The appointment offered was very quick following the test result so there was little time to fret. Documents and explanations offered were prompt and clear with excellent instructions for the necessary diet and 'bowel cleaning' (!) needed before the procedure. On the day I cannot praise the care and attention to detail enough. I was made to feel as at ease as possible, everything was explained very well and the way that everyone I met dealt with me was exemplary. Gas and air was quickly offered on top of the conscious sedation as soon as I experienced some discomfort and, throughout the procedure I was able to watch on the screen and everything continued to be explained perfectly - especially when they found and removed a sizeable benign polyp. They even laughed at my feeble, sedation-inspired attempts at humour. I could not have asked for a better experience of something I had expected to be much more unpleasant than it was. Thank you all
Visited Colorectal cancer services on June 2024
Review titled West Suffolk Hospital
Replied on 12 June 2024
Dear Tony Thank you for taking the time to leave a review, it sounds like the staff went above and beyond. We're delighted that you received such good care. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Lyn - Posted on 07 June 2024
I spent the 6th June in the day surgery unit. All the staff were fantastic I could not find fault. The work you all do is brilliant. The cleanliness of everything was top marks, professional and friendly staff made it all seem not too bad in the end. Keep up the good work your all amazing.
Visited General Surgery on June 2024
Review titled West Suffolk Hospital
Replied on 12 June 2024
Thank you for your feedback, we are so delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great ward
Rated 5 stars out of 5
by David Hughes - Posted on 18 May 2024
Couldn’t have asked for a more fantastic experience , all staff were first class & I felt very safe & secure . Was a very intimate operation but the conference shown to be was brilliant . Thank you so much
Visited Urology on May 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Pleasant and efficient from start to finish
Rated 5 stars out of 5
by Laura Perry - Posted on 20 May 2024
I was in the emergency department today for my 4 year old son and I was very impressed with the whole experience. We are not from the area but the lady who checked us in was welcoming and told us what to expect next. The waiting area was clean and smart looking. Another gentleman then took some more details and said it wouldn’t be long. It wasn’t busy. We were only waiting another 15 minutes or so before being called in by the doctor. We saw a GP who was very pleasant. He listened, did a thorough examination, explained everything well and prescribed my son with the antibiotics he needed. I found his manner professional, efficient and he had a caring nature. It’s probably the best experience I’ve had from an A&E department. Thank you to Dr S and to the reception staff at the emergency department!
Visited Accident and emergency services on May 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Stellar care
Rated 5 stars out of 5
by Mike davies - Posted on 19 April 2024
I have just had my second hip replacement. As before the professionalism and skill of the surgical team and the standard of care received in recovery and on the ward has been first rate. I could not be in better hands. Well done NHS!
Visited Orthopaedics on April 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Thank you to the amazing staff who are so kind, reassuring and thorough in their jobs. All the staff are so happy and helpful. I felt very looked after and I was only an outpatient. I would thoroughly recommend the hospital to anyone needing any level of care as I am sure the staff would do a great job.
Visited Breast cancer services on April 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
Information supplied by West Suffolk NHS Foundation Trust