West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic proffesional treatment
Rated 5 stars out of 5
by R Church - Posted on 01 April 2024
Extra clinic arranged on a Saturday to see orthopedic consultant after having a fall and had problem with hand . Was seen on time and received first class treatment in a friendly yet professional manner . Perfect example of how nhs can work . Can't fault the consultant, treatment, department staff or the hospital .
Visited Orthopaedics on March 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
From the moment of arrival and departure 10 hours later on 14 February I was impressed by the calm, efficient, friendly, smooth and thorough treatment and tests I underwent. It was almost a complete healthcheck to eliminate a possible heart condition and the results of the tests and scans were delivered in a very clear and reassuring way. I much liked the calm, caring and unhurried atmosphere in what was a very busy department. I also appreciated the sandwiches and snacks my friends were able to purchase while we waited for the next stage. My greatest thanks to the staff on duty whilst I was there.
Visited Accident and emergency services on February 2024
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
My wife was taken into hospital with suspected stroke or blood clot speech was slurred could not stay awake didn’t know date or what day it was the ambulance crew were great but when we got to the hospital they done blood test and scan and kept her in the next day a dr came round the ward and said the test look ok so I’m afraid we don’t know what’s wrong with you your speech is still slurred but because we don’t what’s wrong with you we will send you home and said we will refer you to a neurologist how long that take we have no idea so I ask the dr could it have been that she had a blood clot that dissolved yes it could have been she said so I said well can you at least increase her Blood thinner meds until she sees the neurologist because she already had a minor stroke a few years ago and shes only on a low dose and if was a blood clot it did not stop her from having one no we can’t do that the consultant said so even thou her speech was still slurred etc they still just sent her home this truly is a terrible hospital
Visited Stroke on February 2024
Review titled West Suffolk Hospital
Replied on 14 February 2024
We are really sorry to hear of your experiences at West Suffolk, and would like to look into this further for you. Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.
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Review titled Great practice
Rated 5 stars out of 5
by Jen Bowles - Posted on 25 January 2024
I recently had an endoscopy here and I was honestly treated wonderfully. I was feeling incredibly poorly that day but I was looked after perfectly from start to finish. From receptionists to after care 10/10. Everything was explained to me incredibly well, from what the actual procedure involved, to what I might feel like while it was being done. I was reassured by and had confidence in the lovely lady doing the actual endoscopy, I even had a sweet nurse provide comfort by rubbing my back as it was being done. The whole team who were dealing with me were all incredibly kind, caring and considerate. Thank you to a great team.
Visited Don't know on January 2024
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for leaving a review of the care you received here at WSH, it sounds like the staff went above and beyond. I hope you are now making a good recovery. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Outstanding service and staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 January 2024
I visited A&E expecting only to get some advice about severely swollen ankles, but I was admitted and a problem was soon found in one lung. This was treated successfully, as was the problem with my legs. Although the only 'accommodation' available was a bed in a corridor I was treated efficiently, politely and with total respect at all times by a superb team of very capable nursing staff and an exceptional doctor who left no stone unturned. I'm not in any hurry to go back as I don't plan to need emergency treatment, but if ever I need to visit an A&E again I hope it will be this one.
Visited Accident and emergency services on January 2024
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Good experience at A&E
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
Following a car accident (passenger) I asked to be checked out before setting off to drive home (three hours) in the dark. I received excellent care: friendly receptionist, a two hour wait, efficient triage, consultation with a doctor: good outcome. Thank you.
Visited Accident and emergency services on December 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Hardworking capable and caring department
Rated 5 stars out of 5
by Ian chapman - Posted on 19 December 2023
Incredible service despite not enough space for enormous demand. I’m very grateful for the attitude and professionalism of the staff.
Visited Accident and emergency services on December 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Ian Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Amazing supportive practice
Rated 5 stars out of 5
by Natalie Goodbrand - Posted on 05 November 2023
I arrived after 6.30pm on a Sunday evening (05.11.23) with my severely autistic son who was really stressed at being in an unknown place. He had a hurt foot and was in quite a bit of pain. He is non verbal, 16 and tall and he was making a lot of noise. The lady on duty by the automatic doors was so understanding. She took my details so I didn’t have to queue up and regularly checked in with me about his long it would be. We were quickly rushed into the X-ray department and even though it took my son at least ten minutes to lay still to X-ray his foot, staff were really patient. We got the results quickly and the doctor who came to talk through the X-ray wax playful and friendly- just what we needed. I felt so seen and my son’s needs really recognised. Thank you so much.
Visited Accident and emergency services on November 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Natalie Thank you for taking the time to leave a review, we're delighted that you and your son received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Thank you
Rated 5 stars out of 5
by Joanna - Posted on 15 November 2023
Just wanted to say a huge thank you to all the staff in the endoscopy department, they were amazing and again thank you so much.
Visited Don't know on November 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Joanna Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled 6 hour wait approximately to see Doctor at a and e
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
I was taken to an and e after a head injury. Exceptionally long wait to be seen and discharged in my opinion. Bearing in mind I have PTSD and waiting around an and e is exceptionally triggering for my mental health and I don’t like being round loads of people. Although I wasn’t keen on the long wait, the Doctor was exceptionally professional in making sure my head injury was assessed adequately and I didn’t need further treatment for the head injury.
Visited Accident and emergency services on November 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear patient We are really sorry to hear that you were not happy with your experience at West Suffolk and apologise for the delay in responding to your feedback. We can completely understand your frustrations, but are glad to hear you received good care from the Doctor and did not need further treatment. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
Information supplied by West Suffolk NHS Foundation Trust