West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 4 stars out of 5
by Daniel Collins - Posted on 02 March 2024
My surgery went well despite ending up in intensive care and then being on a ward for a few days. But when it came to my follow up appointment i got a letter afterwards from the doctor that did the check up and it said that i didn't follow the instructions about not eating, i stopped my eating 12 hours before midnight as it went onto the day of my surgery and i only drank water as was stated in the letter.
Visited Urology on October 2023
Review titled West Suffolk Hospital
Replied on 06 March 2024
Thank you for your feedback, we are sorry to hear you had such a period of recovery after your surgery. We would like to look into this issue regarding the instructions you were given prior to coming in for surgery. Please contact our PALS team on PALS@wsh.nhs.uk or 01284 712555 Many thanks The Patient Experience Team
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Review titled A good experience
Rated 4 stars out of 5
by Anonymous - Posted on 29 October 2023
Was at the hospital for a liver scan. I got a pleasant "Good morning" from the lady on reception, and was pleased to see the covid screens on the check in desk had gone. After few minutes I had my scan, the operator was very pleasant and informative. So a good experience as has always been the case for me when visiting the hospital.
Visited Don't know on October 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled 5 Star treatment
Rated 5 stars out of 5
by Judith Mendes - Posted on 05 October 2023
Best treatment ever the team were brilliant from the start to finish. The Team put me at ease and explained very single detail of the Day Surgery procedure to remove the Chalazion on my eyelid. The procedure was carried out the same day.
Visited Ophthalmology on October 2023
Review titled West Suffolk Hospital
Replied on 06 October 2023
Thank you so much for taking the time to leave us a review; we are pleased to hear of the positive experience you had in day surgery. Your comments will be shared with the team who will be delighted to learn of your lovely feedback. With best wishes The Patient Experience team
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Review titled I felt humbled by the dedication of staff
Rated 5 stars out of 5
by Bob Foskett - Posted on 06 October 2023
At 77 years of age I had first ever nights in hospital. I came to A & E with a bad infection and feeling wretched. I was treated with compassion and great professionalism by every single person I met as I progressed through the department. Everyone took the trouble to keep me informed as to what was going on. The conduct of everyone was ememplary. I was admitted onto Ward G 5. Thank you so much to you all. Bob Foskett
Visited Accident and emergency services on September 2023
Review titled West Suffolk Hospital
Replied on 09 October 2023
Thank you very much for taking the time to leave us a review. We are so pleased to hear that your first ever night in hospital was such a positive experience. Your lovely feedback will be shared with the A&E and Ward G5 teams and we thank you again for your uplifting comments. With best wishes The Patient Experience team
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Review titled Mostly excellent care
Rated 3 stars out of 5
by Nicola - Posted on 14 February 2024
My Dad was only going in for angiogram… he never came home. Whilst most of the staff were very caring and supportive… the initial consultant we were faced with was awful. He had zero empathy and mumbled to the point that we had to ask him what he was saying on many occasions. He had no idea what was happening to my dad and we were left feeling confused, distressed and unsure of what was going on. It was made worse that when my dad went in to hospital he was speaking… when I visited 4 days later he could barely speak. We had no explanation from the consultant as to why that might be.. he looked like he’d rather be anywhere than doing his job. Sadly, my dad passed away 3 weeks later. He was treated with respect and care from the nurses… we are grateful for that. They were also absolutely lovely to my mum , brother and myself. We try and remember that they were so kind and forget the arrogance/ ignorance of the consultant that greeted us at the most difficult time of our lives.
Visited Cardiology on September 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Nicola We are really sorry to hear of your experience at West Suffolk and apologise for the delay in responding to your feedback. If you would like us to look into this further for you please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Brilliant Service
Rated 5 stars out of 5
by Dave Boennic - Posted on 10 August 2023
Unexpected visit and the nurse that helped me was amazing, didn’t wait too long and the problem was resolved. Thank you to her
Visited Accident and emergency services on August 2023
Review titled West Suffolk Hospital
Replied on 14 August 2023
Thank you for taking the time to leave us a review and your positive comments. We are pleased to hear that you were well looked after, and the care from the nurse was amazing. With best wishes The Patient Experience team
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Review titled Excellent care
Rated 5 stars out of 5
by Alan Shimmen - Posted on 09 September 2023
I have visited urology several times this year, last time for biopsy. Every time I attended from start to finish i was treated with care and put at ease. Can not thank them enough.
Visited Urology on August 2023
Review titled West Suffolk Hospital
Replied on 20 September 2023
Thank you for taking the time to leave us a review. We are delighted to learn that your experiences in urology are positive and you were treated with care. Your comments will be shared with the department, and we thank you again for the feedback. With kind regards The Patient Experience Team
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Review titled Excellent patient care.
Rated 5 stars out of 5
by Alan Shimmen - Posted on 18 August 2023
Attended for biopsy and was quite nervous too say the least. However from start to finish i was put at ease by all the staff. Can not thank them enough.
Visited Urology on August 2023
Review titled West Suffolk Hospital
Replied on 21 August 2023
Thank you so much for taking the time to leave us a review. We are pleased to hear of your positive experience and that staff put you at ease. Please be assured your comments will be passed onto the relevant department and thank you again for sharing your feedback with us. With best wishes The Patient Experience team
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Review titled A and E exemplary service!
Rated 5 stars out of 5
by Heather Price - Posted on 26 August 2023
After being told by the receptionist at my Drs surgery that they were not"an emergency service" when I asked to see a nurse for a gash in my leg,I reluctantly went to A and E knowing how stretched they were.From the minute I booked in to the minute I left,three hours or less,I was treated with courtesy,efficiency,and professionally by the receptionists,nurses and lovely dr who treated my leg..Just cannot praise them enough!They all deserve more than what they are paid,!
Visited Accident and emergency services on August 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Heather Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Superb Care
Rated 5 stars out of 5
by Mrs Gloria Sims - Posted on 27 November 2023
I was admitted following an episode of severe breathless. I was diagnosed and had various tests and X-rays to confirm my diagnosis and put on the w/l for operation at Papworth. I was in the cardiology ward for over 4 weeks awaiting transfer and my treatment and care was first rate. The medical team explained everything to me in clear terms and the nursing staff, care assistants, porters and all staff were excellent. They were caring, compassionate and always professional. I would also like to comment on the wonderful catering. Mealtimes were a delight, especially the home made soup! I would have no qualms about being on this ward again, it is first class. Best wishes to all stall on the cardiology ward.
Visited Cardiology on July 2023
Review titled West Suffolk Hospital
Replied on 30 May 2024
Dear Mrs Sims Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
Information supplied by West Suffolk NHS Foundation Trust